PayPal Software Reviews

“Reliable protection and recovery”

Pros

The safeguards in place help prevent issues and if something does go wrong, the money can usually be recovered.

Cons

The login process can feel endless because it asks you to verify your identity too many times.

“a synonym for security”

Pros

PayPal is basically a synonym for security. It's an essential tool in our company because it lets us send and receive payments in real time. The interface is very clear so using it feels simple and immediate. I also find the option to create a pro forma payment request first and send it later using only the customer's email address especially useful. Another feature I really appreciate is the ability to request and export customizable reports and account statements.

Cons

the transaction fees are a bit on the high side.

“Versatile payments and recurring billing”

Pros

Handling it is very simple, whether it's setting up recurring payments, paying third parties or managing collections at other levels as well.

Cons

There was a security incident with the platform at one point when it was attacked although in our case it didn't cause any issues. There's always room for improvement but here there's honestly very little to point out.

“convenient checkout”

Pros

It lets customers stay on your website when they need to complete a payment.

Cons

The fund holds on some payments can be excessively frustrating and the process to get them released is usually very tedious.

“Efficient payment process”

Pros

Sending funds to supported companies is very quick which makes the payment process convenient and efficient.

Cons

It still doesn't work with every bank or brokerage so compatibility can be limited depending on the institution.

“dynamic platform”

Pros

PayPal feels like a very dynamic platform, with user-friendly apps and strong protection for both personal data and payment methods which is why it remains one of the leaders in its field despite tough competition. It has kept its reputation for quality and still benefits from a very solid marketing advantage.

Cons

At the beginning though, your account can suddenly get blocked until your identity is verified. In my opinion, that verification should happen right from the start so users do not end up in situations where they are unable to complete their payments.

“One-stop shop”

Pros

For more than a year now, this has been my go-to platform. It stands out for being accessible, dependable and affordable. It's also an excellent choice for small businesses that want to grow without the added security concern of exposing private information. There are plenty of payment options available and the customer support team has been very helpful whenever there's an issue with payments or money transfers.

Cons

At this point, I haven't come across any downsides with this platform.

“solid protection for customers”

Pros

It's reliable and they offer solid protection for customers. You can also use it with international clients without any trouble.

Cons

I think the 2.9% fee is a bit high.

“secure and user-friendly payments”

Pros

The platform is very simple to use and it gives me confidence because my information feels well protected.

Cons

Sometimes it takes longer than expected for a transfer to come through and there are times when the fees charged feel too high.

“Real-time event analytics”

Pros

Running bigger events with this has been a big plus because the analytics update in real time. It's really helpful to see the exact amount collected at any moment and being able to filter by day or even by individual sessions makes tracking everything much more manageable. The customizable quick payment buttons are also useful. At our last conference, we realized we had forgotten to include a lost badge fee and it only took a few seconds to add it and have it appear in the app.

Cons

One issue we keep running into is with the credit card swipe devices. They can be pretty finicky at times since they connect through Bluetooth and NFC is inconsistent sometimes it works sometimes it doesn't. We've tried swapping out readers and even using different iPads but the results vary. Some days everything runs perfectly and other days the devices cause problems and end up slowing down registration.

“crucial for freelancers”

Pros

Joining it is very simple and it's easily one of the most user-friendly online payment platforms out there. For freelancers, it really feels essential. One of its strongest features is the buyer and seller protection. It has rescued me twice from being swindled by two major online shops. In one situation, I only had to submit proof of an unauthorized debit on my account and they refunded the money right away. In another case, they helped set up a dispute resolution process between me and the seller on their platform and we managed to reach a fair compromise over a cancelled delivery. I was genuinely pleased with how it turned out. They seem committed to doing right by their users and will stand up for even their smallest clients. Their customer support is also very responsive and they will even call you back to address your questions.

Cons

They don't offer a digital Mastercard in every country the way some competitors do. Their partnerships with local banks are also quite limited which can make withdrawing your money difficult at times. In some places such as Zimbabwe and India, the service doesn't function fully. In South Africa, for example, you can only withdraw funds through one local bank which becomes very annoying if you don't already have an account there.

“High fees and frozen funds”

Pros

It used to be a solid service and worked well so it was actually useful in the past. Unfortunately, that's not something I can say about it now because the platform has really gone downhill.

Cons

The fees they charge on each transaction are far too high, they hold your money without any valid reason and making payments is practically impossible in many places. On top of that, accounts get blocked for no clear reason and your funds stay locked. To make matters worse, there's basically no customer support available to help resolve any of these issues.

“Trusted payments for everyday use”

Pros

PayPal has been one of the most reliable tools I use regularly for both business and personal transactions. Sending money from one person to another is very simple and it makes everyday payments really convenient.

Cons

it doesn't offer many different payment options. Also, when adding money to the account, it sometimes gets stuck showing the amount as still processing.

“clear navigation”

Pros

Using it feels very simple because the navigation is clear and payments or refunds are processed quickly. The fees seem fair to me and I feel secure relying on it for all of my online purchases. It's also really convenient since it's accepted by almost every business I shop with.

Cons

Something that could be better is the activity section because it doesn't always fully show the name of the person or business I paid. I prefer being able to see all the details right away instead of having to click around more or dig into a purchase to figure it out.

“confusing app layout”

Pros

Right away, the mobile app feels fairly simple to use. The "Send" and "Request" money options are placed front and center on the home screen which makes sense. Moving funds from the balance to one of several linked bank accounts is quick and simple and the app also includes a solid range of deals from relevant retailers that are featured on the home screen under the "Deals" tab.

Cons

At the same time, the overall design of the mobile app comes across as a little confusing and repetitive. The different sections like "Home," "Finances," "Payments," "Deals," and "Wallet" each show somewhat different content but the balance and the same payees you can send money to appear in multiple places. Because of that, there is not really a clear distinction between these screens in terms of what information you are seeing or what actions each section is meant to handle.

“Quick payments and transfers”

Pros

Paying and receiving money through it is really convenient and the whole process feels very simple.

Cons

At times it comes across as a bit sketchy which makes me hesitant to use it too often.

“transaction management made easy”

Pros

It really makes online payments and transaction management much more convenient.

Cons

I don't have any negative points to mention about this software.

“Fast billing”

Pros

Getting started with it is simple because the service feels very user-friendly. Payment processing and billing are fast and the fraud protection adds a lot of confidence which makes it a strong platform for anyone starting out, whether for personal business use or commerce.

Cons

When an issue comes up and you need help resolving it, reaching the support team can be difficult. It's not impossible to get assistance but for an average user, it's definitely not very convenient.

“Not trustworthy”

Pros

There really aren't any good things to mention. The only thing they seem capable of is collecting money.

Cons

This is poorly handled and not trustworthy at all. They don't deliver on what they promise.

“Handy invoicing tools”

Pros

Creating invoices and sending them through PayPal is really simple and convenient.

Cons

The part I'm not happy with is how costly it can get when receiving payments.