PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NP

Nicolas P.

Commercial Real Estate, 500+ employees

5.0
October 2022

flexible installments

Pros

Being able to pay in 4 interest-free installments is really convenient and there's also the option to pay off the remaining balance whenever you want. Payments feel secure and if there's ever an issue with a seller, getting your money back is possible.

Cons

I don't have much to complain about and I actually like the new interface. If I had to point out one thing, it would be that refunds can sometimes take a little while.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CME

Cristhian Michel E.

Primary/ Secondary Education, 11-50 employees

4.0
October 2022

Well-structured layout

Pros

The interface feels very user-friendly and overall it's very simple to use. What I value most is the security it provides when making payments.

Cons

Up to this point, everything has worked well for me and I haven't run into any issues or failures.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MM

Mausami M.

Non-Profit Organization Management, 1-10 employees

5.0
October 2022

Transparent and easy

Pros

Everything about it feels simple and transparent especially with it linked directly to my credit card. We also have our account connected through a link on our website which makes the whole payment process really convenient.

Cons

The downside is the service fees that come with using it for business since those charges don't apply the same way for friends and family payments. Because we use it for business transactions, we have to absorb that extra cost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AU

Anna U.

Non-Profit Organization Management, 1-10 employees

5.0
October 2022

secure way to accept payments

Pros

Using it has given us a reliable and secure way to accept both payments and donations.

Cons

The interface could definitely be cleaner since it feels cluttered with too many offers and ads.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

5.0
October 2022

mobile app for android and iphone users

Pros

One of the biggest advantages is being able to send payments worldwide with very little delay and the transactions feel safe, secure and quick. It makes paying international vendors within minutes really convenient. The mobile app is available for both Android and iPhone users and it's very simple to navigate. Another helpful feature is that payments can be sent and received in the receiver's preferred currency which saves users from the trouble of working out exchange rates themselves.

Cons

A few currencies may not be supported so in those cases the payment has to be sent in a more widely accepted currency such as USD. Other than that, the pricing can be a bit high for small businesses or firms when compared with some competing services in the market.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

MP

Malekiado P.

Health, Wellness and Fitness, 11-50 employees

5.0
October 2022

No worry of being robbed

Pros

It has been simple and it feels like a reliable platform that's accepted in most parts of the world. Making transactions through it gives a sense of security, without the worry of being scammed or robbed.

Cons

One thing that could be better is the transaction fees especially to make smaller payments more affordable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MD

mamadou D.

Computer Software, 1-10 employees

5.0
October 2022

appreciate the security system

Pros

I really appreciate how strong their security system is.

Cons

I just wish they would lower their fees a bit so more people could afford to use it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

TS

Tufik S.

Computer Software, 1-10 employees

5.0
October 2022

Great for shopping at online stores

Pros

It has been quick, convenient and secure. Buying from online stores works without any trouble and transferring money to or from a bank account is very simple. I use it regularly for making payments online.

Cons

There are basically no real issues for me, except that changing the language can be a little difficult.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

PC

Pierino C.

Retail, 1-10 employees

5.0
October 2022

No issues with viruses

Pros

It's a secure platform and I've never had any issues with hacking or viruses. It also works well for converting currencies like USD and Euros. Everything runs very well and feels fast and efficient.

Cons

It isn't very cheap and that may lead some users to choose other options. Even so, while it is a bit expensive, the platform still feels reliable and worth it to me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

MN

Mark N.

Broadcast Media, 1-10 employees

5.0
October 2022

Used everywhere

Pros

Almost everyone I do business with is already on PayPal which makes it really convenient. Sending and receiving money has been consistently hassle-free for me.

Cons

The only part I'm not thrilled about is the fees especially when a payment doesn't qualify as friends and family.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

EL

eiad l.

Writing and Editing, 1-10 employees

5.0
October 2022

Faster than other services

Pros

Using it feels very simple and payments and transactions go through faster than with other services I've used.

Cons

Receiving money from other online payment services is really difficult and sending money to those services is just as challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

DJ

Diana J.

Graphic Design, 1-10 employees

5.0
October 2022

highly accessible

Pros

It's very accessible and because it's such a well-known platform, it gives people confidence when using it. A lot of businesses rely on it too, both in physical stores and online.

Cons

Some parts of the process can feel a bit confusing at first especially for new users or for people who aren't very familiar with technology.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

DC

Donna C.

Retail, 11-50 employees

5.0
October 2022

No help needed

Pros

Getting it up and running takes very little time and it's something you can handle by yourself without much trouble.

Cons

The pricing is definitely on the high side especially since the credit card fees are usually only around one-eighth of what PayPal charges on average.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GL

Giamae L.

Consumer Goods, 500+ employees

5.0
October 2022

two-factor authentication makes it safe

Pros

Using it has been very simple and it feels very secure. The platform uses end-to-end encryption along with two-factor authentication which adds a lot of confidence when handling transactions.

Cons

Up to this point, our experience with the software has been very positive. Accessing and generating reports is also simple which is definitely an added benefit.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

VG

Vanessa G.

Consumer Services, 500+ employees

5.0
October 2022

cant do without paypal

Pros

For my personal business, I've been using it for over 15 years and I genuinely wouldn't switch to anything else. The app is very simple to use and I really love how convenient the card reader is.

Cons

At this point, I honestly can't think of anything negative to say.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Egidijus M.

Business Supplies and Equipment, 1-10 employees

5.0
October 2022

Responsive staff

Pros

Using it is simple, payments go through quickly and the support team is really responsive when needed.

Cons

It still isn't widely recognized enough as a mainstream POS option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC

Jesaias C.

Education Management, 1-10 employees

5.0
October 2022

Keeps everything centralized

Pros

Navigating and interacting with it feels very simple and being able to add my payment cards helps keep everything centralized in one place.

Cons

Getting a bank account added can take a bit of time because the approval process is somewhat slow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GM

Gunduz M.

Information Technology and Services, 1-10 employees

5.0
October 2022

Effective for sending invoices and receiving payments

Pros

It works really well for sending invoices, receiving payments and handling the usual transactions I need.

Cons

The fees could definitely be lower but they're still acceptable especially when I use it alongside my bank account.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AK

April K.

Translation and Localization, 1-10 employees

5.0
October 2022

Familiar service that everyone likes

Pros

It feels like using a familiar, well-known service and that makes a big difference since pretty much everyone already knows and trusts the platform.

Cons

At this point, I really don't have any complaints. If anything, it would just be nice to see a few perks or freebies for people who use it more often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AQ

Ashley Q.

Consumer Services, 500+ employees

5.0
October 2022

Support team resolves all issues

Pros

Everything runs quickly and without issues. Whenever an error comes up, the customer support team steps in right away to help resolve it.

Cons

I don't have any complaints about it. It's a very secure platform and one I'd confidently recommend to anyone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10