Nicolas P.
Commercial Real Estate, 500+ employees
“flexible installments”
Pros
Being able to pay in 4 interest-free installments is really convenient and there's also the option to pay off the remaining balance whenever you want. Payments feel secure and if there's ever an issue with a seller, getting your money back is possible.
Cons
I don't have much to complain about and I actually like the new interface. If I had to point out one thing, it would be that refunds can sometimes take a little while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cristhian Michel E.
Primary/ Secondary Education, 11-50 employees
“Well-structured layout”
Pros
The interface feels very user-friendly and overall it's very simple to use. What I value most is the security it provides when making payments.
Cons
Up to this point, everything has worked well for me and I haven't run into any issues or failures.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mausami M.
Non-Profit Organization Management, 1-10 employees
“Transparent and easy”
Pros
Everything about it feels simple and transparent especially with it linked directly to my credit card. We also have our account connected through a link on our website which makes the whole payment process really convenient.
Cons
The downside is the service fees that come with using it for business since those charges don't apply the same way for friends and family payments. Because we use it for business transactions, we have to absorb that extra cost.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Anna U.
Non-Profit Organization Management, 1-10 employees
“secure way to accept payments”
Pros
Using it has given us a reliable and secure way to accept both payments and donations.
Cons
The interface could definitely be cleaner since it feels cluttered with too many offers and ads.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 500+ employees
“mobile app for android and iphone users”
Pros
One of the biggest advantages is being able to send payments worldwide with very little delay and the transactions feel safe, secure and quick. It makes paying international vendors within minutes really convenient. The mobile app is available for both Android and iPhone users and it's very simple to navigate. Another helpful feature is that payments can be sent and received in the receiver's preferred currency which saves users from the trouble of working out exchange rates themselves.
Cons
A few currencies may not be supported so in those cases the payment has to be sent in a more widely accepted currency such as USD. Other than that, the pricing can be a bit high for small businesses or firms when compared with some competing services in the market.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Malekiado P.
Health, Wellness and Fitness, 11-50 employees
“No worry of being robbed”
Pros
It has been simple and it feels like a reliable platform that's accepted in most parts of the world. Making transactions through it gives a sense of security, without the worry of being scammed or robbed.
Cons
One thing that could be better is the transaction fees especially to make smaller payments more affordable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
mamadou D.
Computer Software, 1-10 employees
“appreciate the security system”
Pros
I really appreciate how strong their security system is.
Cons
I just wish they would lower their fees a bit so more people could afford to use it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tufik S.
Computer Software, 1-10 employees
“Great for shopping at online stores”
Pros
It has been quick, convenient and secure. Buying from online stores works without any trouble and transferring money to or from a bank account is very simple. I use it regularly for making payments online.
Cons
There are basically no real issues for me, except that changing the language can be a little difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Pierino C.
Retail, 1-10 employees
“No issues with viruses”
Pros
It's a secure platform and I've never had any issues with hacking or viruses. It also works well for converting currencies like USD and Euros. Everything runs very well and feels fast and efficient.
Cons
It isn't very cheap and that may lead some users to choose other options. Even so, while it is a bit expensive, the platform still feels reliable and worth it to me.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Mark N.
Broadcast Media, 1-10 employees
“Used everywhere”
Pros
Almost everyone I do business with is already on PayPal which makes it really convenient. Sending and receiving money has been consistently hassle-free for me.
Cons
The only part I'm not thrilled about is the fees especially when a payment doesn't qualify as friends and family.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
eiad l.
Writing and Editing, 1-10 employees
“Faster than other services”
Pros
Using it feels very simple and payments and transactions go through faster than with other services I've used.
Cons
Receiving money from other online payment services is really difficult and sending money to those services is just as challenging.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Diana J.
Graphic Design, 1-10 employees
“highly accessible”
Pros
It's very accessible and because it's such a well-known platform, it gives people confidence when using it. A lot of businesses rely on it too, both in physical stores and online.
Cons
Some parts of the process can feel a bit confusing at first especially for new users or for people who aren't very familiar with technology.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
10
Donna C.
Retail, 11-50 employees
“No help needed”
Pros
Getting it up and running takes very little time and it's something you can handle by yourself without much trouble.
Cons
The pricing is definitely on the high side especially since the credit card fees are usually only around one-eighth of what PayPal charges on average.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Giamae L.
Consumer Goods, 500+ employees
“two-factor authentication makes it safe”
Pros
Using it has been very simple and it feels very secure. The platform uses end-to-end encryption along with two-factor authentication which adds a lot of confidence when handling transactions.
Cons
Up to this point, our experience with the software has been very positive. Accessing and generating reports is also simple which is definitely an added benefit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Vanessa G.
Consumer Services, 500+ employees
“cant do without paypal”
Pros
For my personal business, I've been using it for over 15 years and I genuinely wouldn't switch to anything else. The app is very simple to use and I really love how convenient the card reader is.
Cons
At this point, I honestly can't think of anything negative to say.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Egidijus M.
Business Supplies and Equipment, 1-10 employees
“Responsive staff”
Pros
Using it is simple, payments go through quickly and the support team is really responsive when needed.
Cons
It still isn't widely recognized enough as a mainstream POS option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesaias C.
Education Management, 1-10 employees
“Keeps everything centralized”
Pros
Navigating and interacting with it feels very simple and being able to add my payment cards helps keep everything centralized in one place.
Cons
Getting a bank account added can take a bit of time because the approval process is somewhat slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Gunduz M.
Information Technology and Services, 1-10 employees
“Effective for sending invoices and receiving payments”
Pros
It works really well for sending invoices, receiving payments and handling the usual transactions I need.
Cons
The fees could definitely be lower but they're still acceptable especially when I use it alongside my bank account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
April K.
Translation and Localization, 1-10 employees
“Familiar service that everyone likes”
Pros
It feels like using a familiar, well-known service and that makes a big difference since pretty much everyone already knows and trusts the platform.
Cons
At this point, I really don't have any complaints. If anything, it would just be nice to see a few perks or freebies for people who use it more often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley Q.
Consumer Services, 500+ employees
“Support team resolves all issues”
Pros
Everything runs quickly and without issues. Whenever an error comes up, the customer support team steps in right away to help resolve it.
Cons
I don't have any complaints about it. It's a very secure platform and one I'd confidently recommend to anyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10