Torrie D.
Automotive, 500+ employees
“Secure option”
Pros
So easy to use. For online shopping, it feels like there's an added layer of security compared to entering my credit card details directly. It also makes sending money to friends simple and convenient.
Cons
There's really only one issue I've run into and it may not entirely be PayPal's fault. When I use it as the payment method for online purchases some sellers seem unable to send refunds back through PayPal if I need to return something.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Larissa R.
Non-Profit Organization Management, 51-100 employees
“Accessible anywhere, works perfectly”
Pros
No matter where I am, I can access it without any trouble and it's something a lot of people can use as well.
Cons
At this point, everything has been working perfectly for us and we really don't have any complaints right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Md Kaleem A.
Architecture & Planning, 51-100 employees
“Works well for us”
Pros
PayPal has been a really solid option whenever I need a payment gateway especially for international transactions. The service has worked well for me, the platform is user-friendly and it gives a secure feeling while making payments.
Cons
One thing that could be improved is its availability for domestic payments since on some platforms it still can't be used for national transactions. Also, the service fees are higher than what other payment gateways usually charge.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
wayne s.
Marketing and Advertising, 1-10 employees
“incredible record-keeping and tax calculation features”
Pros
Handling payments through it feels very secure. It's simple to use and the added protection through fraud prevention and encryption for bank and credit card details gives a lot of peace of mind. There are plenty of convenient payment options and the reliability of its shipping, marketing, record-keeping and tax calculation features makes the whole system feel dependable and comfortable to use. Instant deposits, quick sending and spending and fast exchanges also make a big difference when steady cash flow and immediate access to funds matter. It works across a wide variety of platforms and devices so most businesses can use it without much trouble and the fees are noticeably lower than many competing services. On top of that, the multichannel sales and invoicing tools are strong and there's no upfront cost to get started.
Cons
As with most payment processors, it does charge service fees. Of course, it would always be better if those costs were lower so creators could keep more of what they earn even though those fees are expected and pretty much unavoidable. It can be frustrating when pricing has to be adjusted to account for percentage-based charges. Still, compared with many alternatives, the costs have been among the lowest in my experience so this feels like a very minor downside overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Valisoa A.
Events Services, 1-10 employees
“Safer online payments”
Pros
Using it for online purchases feels much safer and more reassuring than entering my bank card details directly.
Cons
To use the service, you have to link your bank account to it first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Abbey R.
Higher Education, 101-500 employees
“several payment methods saved in one place”
Pros
When it comes to managing personal or business money, security is the biggest priority and PayPal gives me real confidence that my information and funds are protected. It's also very convenient to keep several payment methods saved in one place. I can add my checking account, savings account, credit cards and other payment options separately without any hassle. The Pay in 4 feature is another part I really appreciate for larger purchases and it feels safer to use than other installment apps I've tried. On top of that, the app has a clean layout, it's simple to move around in and overall it's very user friendly.
Cons
There honestly isn't much for me to criticize. If I had to point to something, it would be the investing and crypto features built into the app. I understand why they added them but that doesn't really feel like where PayPal performs best.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Shanna N.
Retail, 1-10 employees
“Love this service”
Pros
Adding this platform to our website has been a big plus. Customers can check out without any issues and on our side it's just as simple to move funds directly into our business checking account. Really love the service!
Cons
I don't have any negative feedback at all , I love the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachael F.
Education Management, 11-50 employees
“Safe monetary transactions”
Pros
It gives me confidence that my money transfers are secure and the whole platform is very simple to use.
Cons
At times it slows down a little which makes me nervous that a payment might go through twice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
wassim k.
Marketing and Advertising, 1-10 employees
“Speed and simplicity”
Pros
The app's speed and simplicity are two key strengths that really contribute to its success.
Cons
Payment security remains the most important aspect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Tatiba S.
Computer & Network Security, 1-10 employees
“ease of use stands out”
Pros
What I appreciate most is being able to make transactions online. It's really convenient and very simple to use.
Cons
it isn't supported in some African countries which limits how much internet users there can actually use the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Karen R.
Photography, 11-50 employees
“Secure and hassle-free payments”
Pros
Getting paid became much more convenient and secure with it.
Cons
I can't think of anything I disliked about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maitham Abdulkarim S.
Accounting, 1-10 employees
“Secure payments with lots of options”
Pros
I've been using PayPal for payment processing and to receive profits from my ecommerce business and it gives me plenty of secure payment options which has been really useful.
Cons
The mobile app still needs more development if they want to attract more users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Velangini r.
Program Development, 11-50 employees
“A brand i trust”
Pros
Using it feels reliable because it's safe, secure and backed by a brand I trust. I use my account for online purchases and also to send money to friends and family who have PayPal accounts too. It's also really useful that I can now pay for goods and services at thousands of shops and stores with my account.
Cons
The website UX could definitely be improved especially when it comes to learnability, efficiency, error handling and overall user satisfaction.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Sports, 1-10 employees
“Free and simple”
Pros
It's free, simple to use and gives me extra confidence that the site I'm buying from is secure.
Cons
I'd appreciate having integration with Apple Pay as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Computer Software, 500+ employees
“Decent product”
Pros
It is really useful when I want to shop online without sharing my credit card information. It's also very simple to use for transferring money and sending money to friends comes with no fees which makes it even more convenient.
Cons
You can never have too much security although the anti-fraud checks do occasionally slow the payment process down. To be fair, it doesn't happen often but it's something I've noticed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Roberto Sergio S.
Program Development, 11-50 employees
“Satisfied!”
Pros
The simplicity and versatility of the processes are a big plus. Everything works in its favor.
Cons
I don't have any issues to point out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thea R.
E-Learning, 500+ employees
“Saves a lot of effort”
Pros
Working as a freelancer, the convenience is the biggest reason I've kept using it. I can convert my earnings without much hassle on the platform and send them straight to my local savings account. The steps are simple to follow and simple to complete. It also saves me from having to visit a physical remittance center every time I receive payroll.
Cons
The number of banks you can connect to can be increased. Here in the Philippines, several fintech companies charge less than traditional banks so it would be much better if transfers to CIMB, GCash and other fintech banks were supported more easily.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Stefanny M.
Business Supplies and Equipment, 500+ employees
“Gives users plenty of options”
Pros
It gives users plenty of options and it's the most secure app I've come across while also offering some of the best fees. Using it gives you confidence that the money will arrive and that the commission charged will be among the lowest on the market. Another plus is that it can be linked to accounts or apps like Nequi which makes withdrawing money much more convenient.
Cons
The part I've liked the least is that during late-night hours, the money sometimes doesn't arrive right away. When you're expecting a payment, it usually shows up the next morning instead so it's better to handle sending and receiving money from the morning through the afternoon.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Hospital & Health Care, 500+ employees
“Reliable payments and buyer protection”
Pros
Sending and receiving payments is very simple which is one of the biggest reasons I keep using PayPal. It feels like a dependable platform and the customer and buyer protection adds a lot of peace of mind when the right steps are followed during a transaction. The fees are also fair and the mobile app is simple to navigate and works really well for everyday use.
Cons
One thing that gets frustrating is that the mobile app doesn't let you update every part of your profile information. you still have to sign in through a desktop or a mobile browser to make certain account changes or update details.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adrián R.
Marketing and Advertising, 1-10 employees
“covers the essentials”
Pros
Its very simple and payments go through really quickly. It does exactly what it's supposed to do and covers the essentials well.
Cons
the fees are quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10