Héctor Miguel S.
Management Consulting, 11-50 employees
“secure payment management”
Pros
Being able to manage my payments in a secure and simple way is one of the best parts of using PayPal.
Cons
Something that's missing is courses or training on how to use the app so a lot of it ends up being learned through trial and error.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Daniel A J.
Information Technology and Services, 1-10 employees
“Useful for subscriptions”
Pros
Using it means I don't have to share my credit card details with sellers I'm not familiar with which gives me a better sense of security. I also appreciate being able to manage recurring payments in one place and update my card there when needed instead of changing it separately for every subscription.
Cons
I'd like to see a bit more transparency around exchange rates, along with faster notification that a charge is being billed in my local currency when I'm shopping in USD or Euro.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Aaron P.
Automotive, 1-10 employees
“saved cards make checkout simple”
Pros
It is really convenient especially with saved cards. It's nice not having to type in card details again every time.
Cons
Customer support feels lacking in my opinion.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Pritam R.
Research, 51-100 employees
“We can place a transaction on hold”
Pros
Payments run reliably and being able to place a transaction on hold for security purposes and then release it later is really useful. The payback points are a nice extra benefit as well.
Cons
The currency conversion fees on multi-currency transactions are quite high.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Shannon S.
Insurance, 500+ employees
“Has been great”
Pros
It has been really good overall, it's simple to use and makes processing billing statements very convenient.
Cons
It also comes with buyer protection and the platform is very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sukesha W.
Education Management, 51-100 employees
“Fast setup and bank transfers”
Pros
Getting started with the account was very simple and receiving funds directly into my bank has been really convenient.
Cons
This is not really a downside but now that UPI payment options are widely available, I don't really need to use it for local transactions anymore.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mark V.
Consumer Goods, 1-10 employees
“secure payments across devices”
Pros
The built-in security is a big plus and not having to pay any setup fees makes it even better. It's set up in a way that fits business needs well and works reliably across multiple devices. Handling payments in different currencies is simple and efficient with just a simple change. It's also excellent when I need to pay creditors and vendors right away. On top of that, the mobile app is quick and convenient to use.
Cons
Buyer protection tends to lean more toward the buyer which can leave sellers without enough coverage and exposed to risk. The process for increasing the line of credit could definitely be simpler. Refunds also seem to get delayed from time to time. Compared with other tools, the commissions still feel a bit high and the rates could be more affordable. Transactions can also take a little longer to process than they do with some other providers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Agung Sidharta S.
Information Technology and Services, 500+ employees
“makes withdrawing money convenient”
Pros
Connecting my IT account to my bank account was very simple which makes withdrawing money really convenient. Making payments is also simple since it works with a lot of online commerce tools. On top of that, setting up MFA (Multi-Factor Authentication) was uncomplicated and adds an extra layer of security to my account.
Cons
The exchange rate when withdrawing funds in another currency could be better. The withdrawal transaction fee is also a downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jude Chinedu O.
Internet, 1-10 employees
“Modern features”
Pros
After using this product for several years, I've really appreciated how they keep updating it and adding new features so it stays ahead of the curve. They clearly invest a lot into the platform which makes it simple to use and keeps everything running reliably.
Cons
My biggest complaint with this service is the number of fees charged along the way. There's a fixed fee, then a percentage-based fee and on top of that, a currency conversion fee.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Layla L.
Individual & Family Services, 1-10 employees
“Just alright”
Pros
It hasn't felt like a standout product to me and there are definitely other platforms out there that can handle the same kinds of tasks.
Cons
One annoying issue is the number of scam emails I receive claiming there's a problem with my account when everything is actually fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina S.
Consumer Services, 1-10 employees
“Fantastic features and navigation”
Pros
Everything in the platform feels simple to use and all the features are simple to locate when I need them.
Cons
At this point, I haven't come across anything about the software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ahmed s.
Marketing and Advertising, 1-10 employees
“always feels secure”
Pros
My payments always feel secure and it works on a huge number of websites around the world in different languages.
Cons
Your money stays protected and it can be used across an enormous range of websites worldwide in multiple languages, whether for online stores or paid apps.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Edouard d.
Banking, 500+ employees
“Proactive support”
Pros
It has been really simple for me. I've never been charged any money to use it and it helps me stay protected from scams whenever I make payments online. Their customer support is also very responsive and actually understands the problem when you reach out.
Cons
I honestly don't have any real complaints. If anything, I'd just love to see PayPal grow into a full bank in the future so I could use it as my personal bank.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sebastian A.
Wireless, 1-10 employees
“Good security”
Pros
lets me make payments online, the transaction shows up immediately and the security is very good.
Cons
They charge for the initial use of the application.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Sarah s.
Education Management, 51-100 employees
“Makes shopping secure”
Pros
Having that extra layer of safety and security when I shop online is what I appreciate most about PayPal.
Cons
There are a few fees that come with using it but overall it's still been very good.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Roxanne C.
Accounting, 1-10 employees
“keeps up with newer platforms”
Pros
It keeps up with newer platforms and over the many years I've used it, it has never let me down or sent me any breach notifications.
Cons
Nothing has felt misleading and I've been using it for many years without issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dani Y.
Arts and Crafts, 1-10 employees
“Excellent experience”
Pros
Has been a really positive experience. It's simple to work with, creating invoices takes very little effort and I can always pull them up later when I need them. It also lets me save recurring business contacts which helps a lot when sending repeat invoices and the connection with my bank account makes everything more convenient.
Cons
The invoice fees are higher than what other software options charge. The last time I used it, I ended up regretting it after realizing Squareup offers better fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mahamat J.
Aviation & Aerospace, 1-10 employees
“Worldwide purchases with PayPal”
Pros
The buying process works really well. It lets me make purchases worldwide and using it for payments is very simple.
Cons
Adding money to the account is quite difficult and there isn't a feature that really makes reloading the balance any easier.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Efrain M.
Computer Software, 1-10 employees
“account recovery is a nightmare”
Pros
It's affordable, accepted worldwide and feels secure to use.
Cons
it won't let you recover your account if you fail a security question from more than 10 years ago.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
1
Juan L.
Building Materials, 1-10 employees
“Impressive transfer speed”
Pros
PayPal makes paying and receiving money very convenient and the speed of the transactions is a big plus.
Cons
The process of withdrawing money can be complicated.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10