PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RQ

Renea Q.

Research, 1-10 employees

5.0
October 2022

part of my routine

Pros

It's part of my routine for both work and personal use every single day. I can send and receive money securely and it gives me peace of mind knowing their buyer protection can cover my costs if anything goes wrong. On top of that, it's free to use and comes with really valuable benefits.

Cons

I've relied on it for years and it has never disappointed me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JM

Jorge M.

Architecture & Planning, 1-10 employees

5.0
October 2022

solid customer experience

Pros

The customer experience is quite appealing although I do run into country-based limitations.

Cons

They don't provide any practical solutions for the country restriction I'm dealing with even though for a global platform this should be much easier to resolve. Something as simple as a customer checking account system would help, allowing people to pay for things from there anywhere in the world while keeping our funds protected the way a bank would.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KM

Kewin M.

Retail, 11-50 employees

5.0
October 2022

Incredible installment payments

Pros

The option to split payments into several installments is really appealing with PayPal.

Cons

I haven't had any negative feedback or issues at all while using PayPal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CD

Chuck D.

Hospital & Health Care, 101-500 employees

5.0
October 2022

user-friendly setup

Pros

Getting an account set up was simple and the platform feels very user-friendly to use.

Cons

I really haven't run into any actual downsides with this software since I began using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JV

Janine V.

Computer Software, 500+ employees

5.0
October 2022

Works across online stores

Pros

It's very user-friendly and works on almost every online ordering platform I use which makes paying really convenient.

Cons

It could still be available on more ordering platforms in South Africa.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL

Aline L.

Arts and Crafts, 1-10 employees

5.0
October 2022

Handy for quick payments

Pros

Very simple to use. I rely on it whenever I'm unable to use another app.

Cons

It doesn't offer an option to pay in installments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VC

Víctor C.

Banking, 500+ employees

5.0
October 2022

Quick support

Pros

Customer support responds quickly whenever there's any issue.

Cons

Nothing to complain about since I can pay for everything and manage it without any trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

3.0
October 2022

offers a wide range of payment methods

Pros

Using it is simple and it offers a wide range of payment methods which makes it really convenient.

Cons

The onboarding verification process is long, tedious and honestly pretty annoying to deal with.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

6

EA

Enis A.

Cosmetics, 1-10 employees

4.0
October 2022

can withdraw funds right away

Pros

Once you get used to it, it is fairly simple to work with. It connects to an online store without much trouble and being a trusted, well-known brand helps build confidence. Another big plus is that you can withdraw funds right away.

Cons

Getting started with the system isn't the most user-friendly experience. Reaching customer support also feels less user-friendly than it should be and the payment processing fees are on the high side.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

KCA

kouassi christophe a.

Telecommunications, 11-50 employees

4.0
October 2022

instant online payments

Pros

Handling online payments is quick and almost immediate which makes using PayPal very convenient. It also feels secure and reliable and that really matters when dealing with money online.

Cons

The connection with a bank card can be problematic and the geographic limitations are also an issue.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6

MP

Malgorzata P.

Education Management, 500+ employees

5.0
October 2022

Fast and secure payments

Pros

It has been a real plus for my clients because payments are quick, simple to handle and feel very secure.

Cons

From time to time, international payments take a bit longer to process than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Farming, 1-10 employees

3.0
October 2022

No longer secure

Pros

Transactions are simple to handle and the platform is easy to access whenever I need it.

Cons

The payment process doesn't feel as fluid or secure as it used to and that has become a real downside.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

A

Anonymous

Marketing and Advertising, 11-50 employees

5.0
October 2022

Easy to operate

Pros

it is very easy to operate and it lets you send and receive money quickly without restrictions or extra fees.

Cons

On rare occasions, the identity verification SMS doesn't arrive right when I'm making a payment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EM

Ezra M.

Education Management, 500+ employees

5.0
October 2022

supports instant Pix transfers

Pros

Being able to send and receive money in different ways, including across countries, is what I value most about PayPal. It's very simple to use and after more than four years with it, I haven't run into any problems. I can access it on both the website and the app though I usually stick with the app because it now supports instant Pix transfers which is widely used here in Brazil and makes it especially complete and convenient for me. On top of that, the rates are very good and in many cases you hardly pay any fees at all.

Cons

It connects with a wide range of platforms but it still doesn't work with all of them. Also, when a business or organization becomes more established and starts growing, I'd rather use my card or another payment option directly on that company's website or through its own processor instead of being sent to PayPal as a third-party checkout.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CP

Camila P.

Computer Software, 51-100 employees

5.0
October 2022

sleek design

Pros

It feels very simple even on my phone. Transactions are fast, the design looks good and the whole interface is user-friendly.

Cons

At this point, I haven't come across anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CT

Chana T.

Cosmetics, 1-10 employees

4.0
October 2022

clear fee structure

Pros

Getting started with it was quick and linking it to my accounts didn't take much effort. Creating invoices is simple and fast and customers can pay their bills without any hassle. Moving funds over to a regular bank account is also simple and the fee structure is clear enough that it's easy to understand what I'm being charged.

Cons

The transaction fees feel a bit higher compared to some other payment gateways. Bank transfers also take longer than I would expect especially since everything is handled electronically. On top of that, the security measures don't always seem to work in a consistent way.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

BY

Balasubramanya y.

Health, Wellness and Fitness, 51-100 employees

5.0
October 2022

Been there for a long time

Pros

It has been around for a long time and that really shows in how reliable it is for international payments. It feels dependable and I can count on it whenever I need to send or receive money across countries.

Cons

I honestly don't have any real complaints. The features have all been good and genuinely useful for what I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TM

Thomas M.

Health, Wellness and Fitness, 1-10 employees

4.0
October 2022

strongly recommend it

Pros

Has been a really positive experience especially because it's so simple to use and lets me manage payments and invoices completely on my own, whether I'm on my computer or using my smartphone. The wallet feature is also very useful for keeping all my cards in one place and the newer option to pay in installments with no interest is a really nice addition. I would definitely recommend it.

Cons

I don't have any major issues to report. If I had to mention something, it's that transferring money from the PayPal account to a bank account can sometimes be a bit slow.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

CP

cristina p.

Utilities, 1-10 employees

5.0
October 2022

convenient overall

Pros

The security of each transaction and the overall convenience are what I appreciate most.

Cons

The software is practical, useful, fast and simple to use. No complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Alona M.

Hospitality, 11-50 employees

5.0
October 2022

Easy to pay for services

Pros

Once everything is set up, using it feels very simple. The part I enjoy most is how easy it is to send payments to someone for services after the account is ready.

Cons

When a problem does come up, the Resolution Center can feel a little drawn out though thankfully issues don't happen very often.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9