Renea Q.
Research, 1-10 employees
“part of my routine”
Pros
It's part of my routine for both work and personal use every single day. I can send and receive money securely and it gives me peace of mind knowing their buyer protection can cover my costs if anything goes wrong. On top of that, it's free to use and comes with really valuable benefits.
Cons
I've relied on it for years and it has never disappointed me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jorge M.
Architecture & Planning, 1-10 employees
“solid customer experience”
Pros
The customer experience is quite appealing although I do run into country-based limitations.
Cons
They don't provide any practical solutions for the country restriction I'm dealing with even though for a global platform this should be much easier to resolve. Something as simple as a customer checking account system would help, allowing people to pay for things from there anywhere in the world while keeping our funds protected the way a bank would.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kewin M.
Retail, 11-50 employees
“Incredible installment payments”
Pros
The option to split payments into several installments is really appealing with PayPal.
Cons
I haven't had any negative feedback or issues at all while using PayPal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Chuck D.
Hospital & Health Care, 101-500 employees
“user-friendly setup”
Pros
Getting an account set up was simple and the platform feels very user-friendly to use.
Cons
I really haven't run into any actual downsides with this software since I began using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janine V.
Computer Software, 500+ employees
“Works across online stores”
Pros
It's very user-friendly and works on almost every online ordering platform I use which makes paying really convenient.
Cons
It could still be available on more ordering platforms in South Africa.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aline L.
Arts and Crafts, 1-10 employees
“Handy for quick payments”
Pros
Very simple to use. I rely on it whenever I'm unable to use another app.
Cons
It doesn't offer an option to pay in installments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Víctor C.
Banking, 500+ employees
“Quick support”
Pros
Customer support responds quickly whenever there's any issue.
Cons
Nothing to complain about since I can pay for everything and manage it without any trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Information Technology and Services, 1-10 employees
“offers a wide range of payment methods”
Pros
Using it is simple and it offers a wide range of payment methods which makes it really convenient.
Cons
The onboarding verification process is long, tedious and honestly pretty annoying to deal with.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
Enis A.
Cosmetics, 1-10 employees
“can withdraw funds right away”
Pros
Once you get used to it, it is fairly simple to work with. It connects to an online store without much trouble and being a trusted, well-known brand helps build confidence. Another big plus is that you can withdraw funds right away.
Cons
Getting started with the system isn't the most user-friendly experience. Reaching customer support also feels less user-friendly than it should be and the payment processing fees are on the high side.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
kouassi christophe a.
Telecommunications, 11-50 employees
“instant online payments”
Pros
Handling online payments is quick and almost immediate which makes using PayPal very convenient. It also feels secure and reliable and that really matters when dealing with money online.
Cons
The connection with a bank card can be problematic and the geographic limitations are also an issue.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Malgorzata P.
Education Management, 500+ employees
“Fast and secure payments”
Pros
It has been a real plus for my clients because payments are quick, simple to handle and feel very secure.
Cons
From time to time, international payments take a bit longer to process than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Farming, 1-10 employees
“No longer secure”
Pros
Transactions are simple to handle and the platform is easy to access whenever I need it.
Cons
The payment process doesn't feel as fluid or secure as it used to and that has become a real downside.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Anonymous
Marketing and Advertising, 11-50 employees
“Easy to operate”
Pros
it is very easy to operate and it lets you send and receive money quickly without restrictions or extra fees.
Cons
On rare occasions, the identity verification SMS doesn't arrive right when I'm making a payment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ezra M.
Education Management, 500+ employees
“supports instant Pix transfers”
Pros
Being able to send and receive money in different ways, including across countries, is what I value most about PayPal. It's very simple to use and after more than four years with it, I haven't run into any problems. I can access it on both the website and the app though I usually stick with the app because it now supports instant Pix transfers which is widely used here in Brazil and makes it especially complete and convenient for me. On top of that, the rates are very good and in many cases you hardly pay any fees at all.
Cons
It connects with a wide range of platforms but it still doesn't work with all of them. Also, when a business or organization becomes more established and starts growing, I'd rather use my card or another payment option directly on that company's website or through its own processor instead of being sent to PayPal as a third-party checkout.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Camila P.
Computer Software, 51-100 employees
“sleek design”
Pros
It feels very simple even on my phone. Transactions are fast, the design looks good and the whole interface is user-friendly.
Cons
At this point, I haven't come across anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chana T.
Cosmetics, 1-10 employees
“clear fee structure”
Pros
Getting started with it was quick and linking it to my accounts didn't take much effort. Creating invoices is simple and fast and customers can pay their bills without any hassle. Moving funds over to a regular bank account is also simple and the fee structure is clear enough that it's easy to understand what I'm being charged.
Cons
The transaction fees feel a bit higher compared to some other payment gateways. Bank transfers also take longer than I would expect especially since everything is handled electronically. On top of that, the security measures don't always seem to work in a consistent way.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Balasubramanya y.
Health, Wellness and Fitness, 51-100 employees
“Been there for a long time”
Pros
It has been around for a long time and that really shows in how reliable it is for international payments. It feels dependable and I can count on it whenever I need to send or receive money across countries.
Cons
I honestly don't have any real complaints. The features have all been good and genuinely useful for what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Thomas M.
Health, Wellness and Fitness, 1-10 employees
“strongly recommend it”
Pros
Has been a really positive experience especially because it's so simple to use and lets me manage payments and invoices completely on my own, whether I'm on my computer or using my smartphone. The wallet feature is also very useful for keeping all my cards in one place and the newer option to pay in installments with no interest is a really nice addition. I would definitely recommend it.
Cons
I don't have any major issues to report. If I had to mention something, it's that transferring money from the PayPal account to a bank account can sometimes be a bit slow.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
cristina p.
Utilities, 1-10 employees
“convenient overall”
Pros
The security of each transaction and the overall convenience are what I appreciate most.
Cons
The software is practical, useful, fast and simple to use. No complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alona M.
Hospitality, 11-50 employees
“Easy to pay for services”
Pros
Once everything is set up, using it feels very simple. The part I enjoy most is how easy it is to send payments to someone for services after the account is ready.
Cons
When a problem does come up, the Resolution Center can feel a little drawn out though thankfully issues don't happen very often.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9