Anonymous
Consumer Goods, 1-10 employees
“Performs as expected”
Pros
It works exactly as it should and the platform is quite simple to use.
Cons
The terms of use can feel a bit complex although that seems to be due to tax regulations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Keasha Y.
Consumer Services, 500+ employees
“really good”
Pros
It is really good. Would be even better if PayPal also supported prepaid cards.
Cons
One thing that bothers me is having to link a bank account just to move money to another card.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Information Services, 1-10 employees
“central hub for finances”
Pros
Having everything in one place is really convenient. Creating invoices only takes a couple of quick steps and sending payouts is just as simple. It also works well for both personal use and business use so you can manage both without much hassle.
Cons
The one thing I'm not a fan of is that there isn't a separate card for the business side. Since everything is linked together, you end up using the same regular debit card but I'd really prefer having a dedicated card just for business.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jarrod O.
Fine Art, 1-10 employees
“Excellent for payment processing”
Pros
PayPal has been excellent for payment processing. It makes it simple for my business to send and receive international payments safely, quickly and without complications. Overall it has been very hassle-free to use.
Cons
There can be a holding period on payments you receive. I believe it can be around 21 days although I'm not completely sure of the exact timeframe. I understand the reason for it so it's mostly something to be aware of and plan for in advance so it doesn't become an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Neil D.
E-Learning, 500+ employees
“missing basics”
Pros
Simple, dependable and easy to use, that's exactly why I've kept using it for so many years.
Cons
At the same time, it still misses some basic things like not letting me change my handle or username even after all this time. It feels a lot like the old Twitter edit button situation something everyone wants but it still hasn't happened. There are also plenty of newer features that other platforms already offer such as UPI and PayPal still doesn't include them.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Paul C.
Transportation/ Trucking/ Railroad, 1-10 employees
“Provides statements”
Pros
It is so easy to use. It gives statements much like a bank does so I can simply print them when needed. It also feels much better than sharing my credit card information directly.
Cons
It does exactly what we need it to do and I don't really have any improvements to suggest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Patra K.
Hospital & Health Care, 500+ employees
“Protects from scammers”
Pros
Feels secure and practical to use and it really helps protect you from getting scammed.
Cons
Reaching customer service can take quite a while.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Parker W.
Education Management, 101-500 employees
“Helpful platform for classroom purchases”
Pros
Using it is very simple and it gives users a convenient platform to buy items for the classroom.
Cons
Customer support falls short because there aren't actual people available to speak with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
brittany k.
Retail, 51-100 employees
“Genuinely beneficial for me”
Pros
This product is simple to handle and it has been genuinely beneficial for me as well.
Cons
I honestly have nothing negative to mention because it consistently works for me and I've never run into any complications with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniela L.
Publishing, 1-10 employees
“Essential for managing payments”
Pros
It's become essential for managing payments in everyday life, whether for personal use social situations or work-related needs.
Cons
I haven't run into any issues. It's simple to use both from a computer and through the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Chris E.
Consumer Goods, 1-10 employees
“Fast deposits”
Pros
Sending payments through it feels very simple, deposits come through quickly and the whole process feels secure when transferring money.
Cons
The platform restricts certain types of items which can make it difficult to sell some products in my store.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Ezequiel L.
Food & Beverages, 1-10 employees
“Very simple to handle”
Pros
It's simple to use and that's exactly what motivates me to keep using it.
Cons
At times some payments or transfers to friends take a while to load or go through.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Higher Education, 1-10 employees
“comes with many advantages”
Pros
The security, data privacy, quick payment processing and the fact that it's free are the biggest advantages for me.
Cons
When a payment stays in processing for a while, it makes me feel like something went wrong.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Noemi G.
Accounting, 1-10 employees
“can file a claim”
Pros
Using it for online purchases gives me extra peace of mind because I know I'm backed up if I ever need to file a claim.
Cons
Personally, this doesn't really apply to me since the service has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bonile S.
Research, 101-500 employees
“payments with just an email”
Pros
Sending payments is really convenient since you can make them using just an email address.
Cons
the app can't be linked to local banks other than a single supported bank.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Refioe M.
Education Management, 1-10 employees
“cross-border payments simplified”
Pros
It lets me receive payments from other countries without any hassle or uncertainty.
Cons
The fees can feel a bit discouraging at times but I understand they're running a business too and need to make money from the service they provide.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Abby S.
Retail, 1-10 employees
“secure transactions for both sides”
Pros
Every transaction feels safer because it offers protection for both buyers and sellers.
Cons
There are times when it mistakenly places holds on funds or shuts down accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Hospital & Health Care, 500+ employees
“clear features and fast mobile sign-in”
Pros
This software feels very simple because the features are clear and simple to navigate. I would definitely recommend it to other people and I especially encourage others to try the mobile app. Whenever I use it on mobile, the sign-in process is quick and works really well.
Cons
I do not like that glitches can show up after software updates. I have also noticed that these issues tend to happen on the website version when I log in after an update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adesh H.
Banking, 11-50 employees
“They offer gift incentive”
Pros
Using it for payments feels very easy and the gift incentive offered to users is probably the part I appreciate most. The program itself is excellent and the way deposits and withdrawals work is especially convenient and noticeable.
Cons
That said it can suddenly restrict users and freeze or hold funds in an account which is really frustrating. It becomes a real problem when you need access to your money immediately. On top of that, the unreliable IPN and API often disrupt transactions especially when limited inventory is involved and instant verification is necessary.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Joel P.
Higher Education, 500+ employees
“Necessary tool for me”
Pros
It's become an essential tool for me, being able to pay or receive money so conveniently is a real advantage.
Cons
The amount of fees deducted when receiving a payment is too much.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9