PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Consumer Goods, 1-10 employees

5.0
October 2022

Performs as expected

Pros

It works exactly as it should and the platform is quite simple to use.

Cons

The terms of use can feel a bit complex although that seems to be due to tax regulations.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KY

Keasha Y.

Consumer Services, 500+ employees

4.0
October 2022

really good

Pros

It is really good. Would be even better if PayPal also supported prepaid cards.

Cons

One thing that bothers me is having to link a bank account just to move money to another card.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Information Services, 1-10 employees

5.0
October 2022

central hub for finances

Pros

Having everything in one place is really convenient. Creating invoices only takes a couple of quick steps and sending payouts is just as simple. It also works well for both personal use and business use so you can manage both without much hassle.

Cons

The one thing I'm not a fan of is that there isn't a separate card for the business side. Since everything is linked together, you end up using the same regular debit card but I'd really prefer having a dedicated card just for business.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JO

Jarrod O.

Fine Art, 1-10 employees

5.0
October 2022

Excellent for payment processing

Pros

PayPal has been excellent for payment processing. It makes it simple for my business to send and receive international payments safely, quickly and without complications. Overall it has been very hassle-free to use.

Cons

There can be a holding period on payments you receive. I believe it can be around 21 days although I'm not completely sure of the exact timeframe. I understand the reason for it so it's mostly something to be aware of and plan for in advance so it doesn't become an issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ND

Neil D.

E-Learning, 500+ employees

3.0
October 2022

missing basics

Pros

Simple, dependable and easy to use, that's exactly why I've kept using it for so many years.

Cons

At the same time, it still misses some basic things like not letting me change my handle or username even after all this time. It feels a lot like the old Twitter edit button situation something everyone wants but it still hasn't happened. There are also plenty of newer features that other platforms already offer such as UPI and PayPal still doesn't include them.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

PC

Paul C.

Transportation/ Trucking/ Railroad, 1-10 employees

5.0
October 2022

Provides statements

Pros

It is so easy to use. It gives statements much like a bank does so I can simply print them when needed. It also feels much better than sharing my credit card information directly.

Cons

It does exactly what we need it to do and I don't really have any improvements to suggest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PK

Patra K.

Hospital & Health Care, 500+ employees

4.0
October 2022

Protects from scammers

Pros

Feels secure and practical to use and it really helps protect you from getting scammed.

Cons

Reaching customer service can take quite a while.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

PW

Parker W.

Education Management, 101-500 employees

5.0
October 2022

Helpful platform for classroom purchases

Pros

Using it is very simple and it gives users a convenient platform to buy items for the classroom.

Cons

Customer support falls short because there aren't actual people available to speak with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BK

brittany k.

Retail, 51-100 employees

5.0
October 2022

Genuinely beneficial for me

Pros

This product is simple to handle and it has been genuinely beneficial for me as well.

Cons

I honestly have nothing negative to mention because it consistently works for me and I've never run into any complications with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Daniela L.

Publishing, 1-10 employees

5.0
October 2022

Essential for managing payments

Pros

It's become essential for managing payments in everyday life, whether for personal use social situations or work-related needs.

Cons

I haven't run into any issues. It's simple to use both from a computer and through the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CE

Chris E.

Consumer Goods, 1-10 employees

5.0
October 2022

Fast deposits

Pros

Sending payments through it feels very simple, deposits come through quickly and the whole process feels secure when transferring money.

Cons

The platform restricts certain types of items which can make it difficult to sell some products in my store.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

EL

Ezequiel L.

Food & Beverages, 1-10 employees

4.0
October 2022

Very simple to handle

Pros

It's simple to use and that's exactly what motivates me to keep using it.

Cons

At times some payments or transfers to friends take a while to load or go through.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Higher Education, 1-10 employees

4.0
October 2022

comes with many advantages

Pros

The security, data privacy, quick payment processing and the fact that it's free are the biggest advantages for me.

Cons

When a payment stays in processing for a while, it makes me feel like something went wrong.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

NG

Noemi G.

Accounting, 1-10 employees

5.0
October 2022

can file a claim

Pros

Using it for online purchases gives me extra peace of mind because I know I'm backed up if I ever need to file a claim.

Cons

Personally, this doesn't really apply to me since the service has been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BS

Bonile S.

Research, 101-500 employees

4.0
October 2022

payments with just an email

Pros

Sending payments is really convenient since you can make them using just an email address.

Cons

the app can't be linked to local banks other than a single supported bank.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

RM

Refioe M.

Education Management, 1-10 employees

5.0
October 2022

cross-border payments simplified

Pros

It lets me receive payments from other countries without any hassle or uncertainty.

Cons

The fees can feel a bit discouraging at times but I understand they're running a business too and need to make money from the service they provide.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AS

Abby S.

Retail, 1-10 employees

5.0
October 2022

secure transactions for both sides

Pros

Every transaction feels safer because it offers protection for both buyers and sellers.

Cons

There are times when it mistakenly places holds on funds or shuts down accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Hospital & Health Care, 500+ employees

5.0
October 2022

clear features and fast mobile sign-in

Pros

This software feels very simple because the features are clear and simple to navigate. I would definitely recommend it to other people and I especially encourage others to try the mobile app. Whenever I use it on mobile, the sign-in process is quick and works really well.

Cons

I do not like that glitches can show up after software updates. I have also noticed that these issues tend to happen on the website version when I log in after an update.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AH

Adesh H.

Banking, 11-50 employees

5.0
October 2022

They offer gift incentive

Pros

Using it for payments feels very easy and the gift incentive offered to users is probably the part I appreciate most. The program itself is excellent and the way deposits and withdrawals work is especially convenient and noticeable.

Cons

That said it can suddenly restrict users and freeze or hold funds in an account which is really frustrating. It becomes a real problem when you need access to your money immediately. On top of that, the unreliable IPN and API often disrupt transactions especially when limited inventory is involved and instant verification is necessary.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

JP

Joel P.

Higher Education, 500+ employees

5.0
October 2022

Necessary tool for me

Pros

It's become an essential tool for me, being able to pay or receive money so conveniently is a real advantage.

Cons

The amount of fees deducted when receiving a payment is too much.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9