PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RL

Ronald L.

Construction, 1-10 employees

5.0
October 2022

Low-cost bank transfers

Pros

Transferring money from it to a bank is affordable and the fees are quite low.

Cons

Everything works well for me overall although there's still room for further improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Consumer Electronics, 11-50 employees

5.0
October 2022

Fast payments and transfers

Pros

Payments and transfers to third parties are handled quickly.

Cons

The transfer fee for sending money to third parties is very high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JB

Jacob B.

Construction, 1-10 employees

5.0
October 2022

Easy to switch between different cards

Pros

It is easy to understand and I can switch between different cards without needing to update them every single time.

Cons

transfers involving bank accounts instead of debit cards can take a few days to process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

EO

Evan O.

Non-Profit Organization Management, 1-10 employees

5.0
October 2022

Flexible payments and simple setup

Pros

From both the customer side and the admin side, it is very simple to work with. Sending and receiving money is simple and their card processing for stores is priced competitively compared to other providers. It's also very user-friendly when it comes to using and integrating the processor.

Cons

The part I liked least was getting the website integration to feel smooth since that can be difficult to implement. After it's set up though, it works really well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

BS

Bruno S.

Construction, 1-10 employees

4.0
October 2022

It'll grow even more

Pros

One of the best things about it is that it lets you send and receive payments in any currency. If you use it only as a virtual wallet, you do not need to add bank account details at all since you can manage everything just with an email address. If you want to withdraw funds to a bank account, then you do need to link credit or debit card information. On top of that, it is very simple to use which is why I think some companies that have not adopted it yet are only taking time to catch up. I really have no doubt that more businesses will start using this platform as time goes on.

Cons

it comes with a savings limit although that can be increased by completing a request process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EM

Edison M.

Oil & Energy, 500+ employees

5.0
October 2022

satisfied with this app

Pros

Being able to make payments and receive money without any hiccups is what I value most about PayPal.

Cons

Up to this point, I'm satisfied with the app and don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SB

Steven B.

Apparel & Fashion, 1-10 employees

5.0
October 2022

smooth across devices

Pros

Whether I'm using my phone or a computer, it is simple to navigate and works really well.

Cons

I've genuinely loved everything about this app and haven't had a single bad experience with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ST

Shiela T.

Telecommunications, 1-10 employees

4.0
October 2022

Hassle-free and user-friendly

Pros

Using it feels hassle-free overall and the whole platform is very simple to use. It's easy to manage through everything without confusion which makes managing transactions much more convenient.

Cons

One thing that concerns me is the login process not asking for a PIN. I think there should be a PIN required first because that would add an extra layer of security.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Education Management, 11-50 employees

5.0
October 2022

convenient top-ups and withdrawals

Pros

Topping up the account is really convenient since I can just use my debit or credit card. I also appreciate being able to withdraw money straight to my bank account from pretty much anywhere in the world.

Cons

I only wish more merchants in Malaysia accepted it as a payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Graphic Design, 1-10 employees

5.0
October 2022

ability to request payments from users directly

Pros

I value being able to request payments from users directly through email. I also appreciate how transparent it is about fees, payment options and withdrawal methods. It's extremely useful for sending and receiving online payments worldwide without many requirements or ongoing maintenance costs.

Cons

Although there are no maintenance fees, the transaction costs can still be noticeable especially on very small amounts and that ends up affecting workers like me in Latin America.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DS

Digvijay S.

Accounting, 500+ employees

5.0
October 2022

charges are quite low

Pros

Just as the name suggests, it makes receiving payments from virtually anywhere really convenient. It's simple to manage and the transaction charges are quite low.

Cons

At this point, it has been working really well for me and I haven't run into any challenges yet. I'm happy using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JN

Jeany N.

Health, Wellness and Fitness, 51-100 employees

4.0
October 2022

Gives me more ways to pay

Pros

Having this software gives me more ways to pay bills quickly and I can also send invoices straight from my account to someone else without any hassle.

Cons

Payments can still take time to go through, much like regular bank transactions. On top of that, the processing fees can get quite high depending on how much money you're sending.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

US

Udelvina S.

Consumer Services, 1-10 employees

4.0
October 2022

Lot of high-quality features

Pros

It offers a lot of high-quality features and feels completely secure for everyone involved in a transaction. On top of that, the customer service is excellent.

Cons

I don't have any complaints at all. Very happy with the software overall.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JEP

Jorge Enrique P.

Construction, 1-10 employees

5.0
October 2022

Helpful for protecting data

Pros

It does a really good job of keeping my personal data protected which gives me a lot of confidence when using it.

Cons

Sometimes when sending dollars, too much gets deducted in taxes which can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TP

Takeisha P.

Information Technology and Services, 500+ employees

5.0
October 2022

It has improved a lot

Pros

It has been incredibly simple. I rely on it to pay for my lawn service, send money to my sister and even cover little things like Starbucks. It's connected to so many places and services which makes it really convenient.

Cons

It felt pretty buggy when it first launched but they've worked out all the issues that used to bother me. At this point, I honestly don't have anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS

Krista S.

Arts and Crafts, 1-10 employees

4.0
October 2022

simple vendor fee setup

Pros

Getting it in place for our events was pretty simple and it gave our vendors a convenient way to pay their application and vendor fees.

Cons

Working through payments that get put on hold isn't especially user-friendly and parts of the interface can be a bit confusing.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

RP

Ronald P.

Sports, 11-50 employees

4.0
October 2022

Has become well-known

Pros

It's simple to use and it has become a very well-known platform.

Cons

It's only available in certain countries which really limits who can use it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

FZ

Fabian Z.

Retail, 1-10 employees

5.0
October 2022

allows me to plan properly

Pros

Whenever I receive a payment through it, the money usually shows up in my bank account within no more than three days. With that timing in mind, I can plan properly and handle logistics without any issues once the funds are reflected online.

Cons

I used to be able to reach someone directly to report issues as a customer but the last few times I tried to get help with some simple problems, I wasn't able to contact anyone successfully.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

YPE

Yves Patrick E.

Civil Engineering, 500+ employees

3.0
October 2022

Features depend on the region

Pros

It really makes online payments more convenient and does its job well as an electronic wallet, acting as a bridge between a Visa card and digital transactions.

Cons

Its features are limited depending on the region you're in such as in parts of Africa.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

4

RT

Ramon T.

Transportation/ Trucking/ Railroad, 11-50 employees

5.0
October 2022

easy payments for shopping

Pros

Paying someone or buying something with this product is very easy and that's what makes me keep using it.

Cons

There are times when it isn't all that useful for me but it still comes in handy when I'm shopping and have the option to pay with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10