Alejandra L.
Biotechnology, 11-50 employees
“Always available”
Pros
You always have it available and can access it from wherever you are, quickly and conveniently, without having to go to a bank or wait in line.
Cons
Up to now, I've loved everything about it and honestly haven't come across anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
alicia c.
Apparel & Fashion, 1-10 employees
“Handy virtual wallet”
Pros
Being able to link bank accounts and cards lets me use it just like a virtual wallet.
Cons
I honestly haven't run into any downsides since it has solid security, connects well with other accounts and even lets you request money from any of your contacts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ismael B.
Renewables & Environment, 500+ employees
“support team takes care of problems”
Pros
It feels secure to use and whenever you need help or run into a problem, the support team takes care of it and gets everything resolved.
Cons
Sometimes the funds take a little while to show up and it could use more investment options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John Ryan B.
Food & Beverages, 1-10 employees
“everything about it is good”
Pros
Quite easy to use and sending money or paying bills is really simple.
Cons
Everything about it has been good for me and I haven't run into any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard S.
Machinery, 1-10 employees
“They offer a free debit card”
Pros
It's accepted everywhere since you can use it at almost any online retailer. It's also really useful that they offer a free debit card tied to your PayPal balance. On top of that, if there are any unauthorized charges, customer support will cancel the card, refund the charges and send out a replacement right away. That's a big advantage compared with some similar apps especially Cash App.
Cons
The biggest downside is the surprisingly large number of fees tied to different types of transactions. Even though each fee is usually fairly reasonable on its own, PayPal charges for plenty of transactions that other similar apps wouldn't charge for at all so the costs can pile up pretty fast. It can also be a hassle when you need to actually get hold of someone in customer service.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Ricardo H.
Telecommunications, 1-10 employees
“Valuable security”
Pros
The security when making payments and account top-ups is what I value most.
Cons
Up to this point, everything has been fine and I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eduardo M.
Accounting, 1-10 employees
“Pretty simple to use”
Pros
It's very simple to use and I feel confident using it because transactions are secure.
Cons
It works well as a business tool, it's user-friendly and it accepts all kinds of cards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mauricio A.
Computer Hardware, 1-10 employees
“Anyone can use it”
Pros
Using PayPal feels very simple and it's accessible enough that just about anyone can use it without much trouble.
Cons
The customer service side of things still leaves a lot to be desired.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Beatriz T.
Leisure, Travel & Tourism, 1-10 employees
“simple signup process”
Pros
It is very easy to use and the sign-up process is really fast and simple.
Cons
I do feel like the customer support could use a bit more attention.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Christina B.
Human Resources, 1-10 employees
“Better than Cash App and Venmo”
Pros
It stands out for its top-notch security and how effective it is overall. I'd highly recommend it over Cash App, Venmo, Vero and other similar apps.
Cons
You can't always tell who is trying to bill you.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aqib J.
Electrical/ Electronic Manufacturing, 51-100 employees
“Helpful online payments”
Pros
Handling payment transfers for an online business has been really helpful and it works very well.
Cons
It's acceptable to use and accessible across all countries. No major issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea L.
Translation and Localization, 1-10 employees
“Offers useful features”
Pros
This tool has been really convenient for me because it's free to use, offers useful features, includes the option to split payments into three installments and lets me link my bank accounts at no extra cost.
Cons
The exchange rate is definitely not favorable and the fee for converting USD to EUR is quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Hospital & Health Care, 101-500 employees
“Card info stays hidden”
Pros
Whenever I pay with it, my credit or debit card information stays hidden and that's the biggest reason I choose it for purchases. It's also very simple to use when checking out with a vendor that accepts it.
Cons
I honestly can't think of any downsides. I enjoy using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessie B.
Health, Wellness and Fitness, 11-50 employees
“Clear tracking and secure access”
Pros
Every transaction is presented in a way that's simple to understand, with the date, amount and a short description all clearly shown. Email alerts also keep you updated whenever there's a change in your account status which is really helpful. Another thing that makes it convenient is how frequently used contacts appear at the top so sending money again takes less time and effort. It also does a good job on security, offering multiple ways to protect your funds, including logging in with either a password or fingerprint.
Cons
When you enter your physical address with a typo, it can trigger extra verification steps and even result in a $1.15 charge being deducted from your card.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Carlos R.
Construction, 1-10 employees
“Lets you keep money in foreign currencies”
Pros
I've really liked that this app lets you keep money in foreign currencies.
Cons
I don't have any negative feedback because I've enjoyed using the app a lot.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Doretha S.
Design, 1-10 employees
“Protects my personal accounts”
Pros
Its very easy to manage and I really appreciate the security it provides in keeping my personal accounts protected.
Cons
I haven't noticed any missing features. It works really well with my personal account and lets me avoid using my checking account directly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Achraf A.
Consumer Services, 101-500 employees
“good processing speed”
Pros
Very simple to use and feels secure. The speed when processing money transfers is also a big plus.
Cons
Accounts can get blocked without any prior warning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gustavo L.
Retail, 500+ employees
“effective way to handle payments”
Pros
Using PayPal feels very practical and simple because it gives you a secure and effective way to handle payments on a large scale. You can send payments or transfers from almost anywhere and trust that everything will be processed safely and on time, whether it is between users or to a third party or business. It also works well from both a computer and a smartphone which makes the overall experience much more convenient and user-friendly for this kind of platform.
Cons
There are still a few areas where it could improve. It depends heavily on having a strong internet connection and signal in order to process transactions properly. Sometimes a transaction is not reflected immediately which can cause delays and leave users feeling frustrated. The newer authentication methods can also create issues if the steps are not completed correctly or if a password is forgotten and the recovery process could be made simpler and more user-friendly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
María Fernanda S.
Health, Wellness and Fitness, 500+ employees
“Quick, reliable and efficient”
Pros
In my experience, it has been quick, efficient, reliable and secure.
Cons
The charts are pretty basic but overall everything works well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
catalina del pilar v.
Sports, 1-10 employees
“Friendly platform”
Pros
I really enjoyed how simple the platform felt to use. Signing up was quick and efficient and the software came across as very user-friendly which made the whole experience even better.
Cons
Page colors did not seem very attractive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8