PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AL

Alejandra L.

Biotechnology, 11-50 employees

5.0
October 2022

Always available

Pros

You always have it available and can access it from wherever you are, quickly and conveniently, without having to go to a bank or wait in line.

Cons

Up to now, I've loved everything about it and honestly haven't come across anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC

alicia c.

Apparel & Fashion, 1-10 employees

5.0
October 2022

Handy virtual wallet

Pros

Being able to link bank accounts and cards lets me use it just like a virtual wallet.

Cons

I honestly haven't run into any downsides since it has solid security, connects well with other accounts and even lets you request money from any of your contacts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

IB

Ismael B.

Renewables & Environment, 500+ employees

5.0
October 2022

support team takes care of problems

Pros

It feels secure to use and whenever you need help or run into a problem, the support team takes care of it and gets everything resolved.

Cons

Sometimes the funds take a little while to show up and it could use more investment options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JRB

John Ryan B.

Food & Beverages, 1-10 employees

5.0
October 2022

everything about it is good

Pros

Quite easy to use and sending money or paying bills is really simple.

Cons

Everything about it has been good for me and I haven't run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS

Richard S.

Machinery, 1-10 employees

4.0
October 2022

They offer a free debit card

Pros

It's accepted everywhere since you can use it at almost any online retailer. It's also really useful that they offer a free debit card tied to your PayPal balance. On top of that, if there are any unauthorized charges, customer support will cancel the card, refund the charges and send out a replacement right away. That's a big advantage compared with some similar apps especially Cash App.

Cons

The biggest downside is the surprisingly large number of fees tied to different types of transactions. Even though each fee is usually fairly reasonable on its own, PayPal charges for plenty of transactions that other similar apps wouldn't charge for at all so the costs can pile up pretty fast. It can also be a hassle when you need to actually get hold of someone in customer service.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

RH

Ricardo H.

Telecommunications, 1-10 employees

5.0
October 2022

Valuable security

Pros

The security when making payments and account top-ups is what I value most.

Cons

Up to this point, everything has been fine and I don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Eduardo M.

Accounting, 1-10 employees

5.0
October 2022

Pretty simple to use

Pros

It's very simple to use and I feel confident using it because transactions are secure.

Cons

It works well as a business tool, it's user-friendly and it accepts all kinds of cards.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Mauricio A.

Computer Hardware, 1-10 employees

5.0
October 2022

Anyone can use it

Pros

Using PayPal feels very simple and it's accessible enough that just about anyone can use it without much trouble.

Cons

The customer service side of things still leaves a lot to be desired.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BT

Beatriz T.

Leisure, Travel & Tourism, 1-10 employees

5.0
October 2022

simple signup process

Pros

It is very easy to use and the sign-up process is really fast and simple.

Cons

I do feel like the customer support could use a bit more attention.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CB

Christina B.

Human Resources, 1-10 employees

5.0
October 2022

Better than Cash App and Venmo

Pros

It stands out for its top-notch security and how effective it is overall. I'd highly recommend it over Cash App, Venmo, Vero and other similar apps.

Cons

You can't always tell who is trying to bill you.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AJ

Aqib J.

Electrical/ Electronic Manufacturing, 51-100 employees

5.0
October 2022

Helpful online payments

Pros

Handling payment transfers for an online business has been really helpful and it works very well.

Cons

It's acceptable to use and accessible across all countries. No major issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AL

Andrea L.

Translation and Localization, 1-10 employees

5.0
October 2022

Offers useful features

Pros

This tool has been really convenient for me because it's free to use, offers useful features, includes the option to split payments into three installments and lets me link my bank accounts at no extra cost.

Cons

The exchange rate is definitely not favorable and the fee for converting USD to EUR is quite high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Hospital & Health Care, 101-500 employees

5.0
October 2022

Card info stays hidden

Pros

Whenever I pay with it, my credit or debit card information stays hidden and that's the biggest reason I choose it for purchases. It's also very simple to use when checking out with a vendor that accepts it.

Cons

I honestly can't think of any downsides. I enjoy using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jessie B.

Health, Wellness and Fitness, 11-50 employees

5.0
October 2022

Clear tracking and secure access

Pros

Every transaction is presented in a way that's simple to understand, with the date, amount and a short description all clearly shown. Email alerts also keep you updated whenever there's a change in your account status which is really helpful. Another thing that makes it convenient is how frequently used contacts appear at the top so sending money again takes less time and effort. It also does a good job on security, offering multiple ways to protect your funds, including logging in with either a password or fingerprint.

Cons

When you enter your physical address with a typo, it can trigger extra verification steps and even result in a $1.15 charge being deducted from your card.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CR

Carlos R.

Construction, 1-10 employees

5.0
October 2022

Lets you keep money in foreign currencies

Pros

I've really liked that this app lets you keep money in foreign currencies.

Cons

I don't have any negative feedback because I've enjoyed using the app a lot.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS

Doretha S.

Design, 1-10 employees

5.0
October 2022

Protects my personal accounts

Pros

Its very easy to manage and I really appreciate the security it provides in keeping my personal accounts protected.

Cons

I haven't noticed any missing features. It works really well with my personal account and lets me avoid using my checking account directly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA

Achraf A.

Consumer Services, 101-500 employees

5.0
October 2022

good processing speed

Pros

Very simple to use and feels secure. The speed when processing money transfers is also a big plus.

Cons

Accounts can get blocked without any prior warning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GL

Gustavo L.

Retail, 500+ employees

4.0
October 2022

effective way to handle payments

Pros

Using PayPal feels very practical and simple because it gives you a secure and effective way to handle payments on a large scale. You can send payments or transfers from almost anywhere and trust that everything will be processed safely and on time, whether it is between users or to a third party or business. It also works well from both a computer and a smartphone which makes the overall experience much more convenient and user-friendly for this kind of platform.

Cons

There are still a few areas where it could improve. It depends heavily on having a strong internet connection and signal in order to process transactions properly. Sometimes a transaction is not reflected immediately which can cause delays and leave users feeling frustrated. The newer authentication methods can also create issues if the steps are not completed correctly or if a password is forgotten and the recovery process could be made simpler and more user-friendly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MFS

María Fernanda S.

Health, Wellness and Fitness, 500+ employees

4.0
October 2022

Quick, reliable and efficient

Pros

In my experience, it has been quick, efficient, reliable and secure.

Cons

The charts are pretty basic but overall everything works well.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

CDPV

catalina del pilar v.

Sports, 1-10 employees

4.0
October 2022

Friendly platform

Pros

I really enjoyed how simple the platform felt to use. Signing up was quick and efficient and the software came across as very user-friendly which made the whole experience even better.

Cons

Page colors did not seem very attractive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8