Tariq M.
Animation, 1-10 employees
“great experience with this software”
Pros
It has been a really great experience. The software is user-friendly and does a very good job of processing transactions safely and securely.
Cons
I haven't run into any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucy Y.
Construction, 1-10 employees
“excellent for making quick online payments”
Pros
PayPal has been really handy for making quick online payments without having to share my card details each time which adds a nice sense of security and convenience.
Cons
More websites still need to support it especially outside the UK. On top of that, friends overseas don't use it so sending money through the platform isn't really an option for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Pierrene L.
Apparel & Fashion, 1-10 employees
“Clean dashboard”
Pros
The dashboard is laid out clearly so everything feels simple and very simple to use.
Cons
I've always wanted the ability to connect my local bank account. I don't understand why that option is limited to US bank accounts only.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Information Technology and Services, 1-10 employees
“Falling behind”
Pros
It's still a widely used and secure option for paying online.
Cons
Compared with newer competitors, it isn't supported as broadly and doesn't offer the same level of functionality.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Christian L.
Construction, 51-100 employees
“protects user's money well”
Pros
What really sets this app apart is how well it protects the user's money. On top of that, paying through it is very convenient and its international reach for buying all kinds of products online makes it stand out from other payment methods. The whole purchase process feels faster and more user-friendly.
Cons
It could be useful to connect it more directly to a card or have its own card for purchases in physical stores. Still since the app is clearly more focused on strengthening online shopping and also makes it simple to transfer money to the user's own linked accounts, that feature doesn't feel especially necessary.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Information Technology and Services, 1-10 employees
“Transactions can be reversed in case of fraud”
Pros
It has been dependable for handling different types of payments across the world which makes it very convenient to use internationally. It's also reassuring that a transaction can be reversed if fraud happens, adding an extra layer of protection.
Cons
Access is still restricted in many African countries which limits who can actually use the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Christopher B.
Architecture & Planning, 1-10 employees
“everyone knows how to use it”
Pros
Pretty much everyone already knows it and understands how to use it. It's been around for a long time so it feels familiar and established.
Cons
It doesn't offer a lot of integration with some of the newer payment methods out there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Government Administration, 500+ employees
“Trusted name in the industry”
Pros
PayPal's name carries a lot of trust right away which makes customers feel comfortable when handling payments with us. Since almost everyone already has access to it, using it feels pretty universal and convenient. Both the app and the web version are well supported and it really feels like the leading option in the market.
Cons
The mobile app could include a few more features although moving over to the web version is not hard at all. At the same time, leaving some tools on the web side does help keep the app more organized instead of packing in every single feature.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Ayleen Nayaveth A.
Consumer Goods, 1-10 employees
“Payments show up immediately”
Pros
I appreciate how simple it is to use and payments show up immediately. It also lets me check the details of my orders which is really helpful.
Cons
I don't like that whenever I add a card and it's still processing, an error appears and I have to enter all the information again.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Pierre H.
Computer Software, 1-10 employees
“user-friendly payment solution”
Pros
Setting it up on our platform was simple and practically all of our clients already recognize PayPal and know how to use it. It's a user-friendly payment solution that also feels secure and reliable.
Cons
It doesn't fit every situation in the corporate world since some businesses aren't always able to use it for making payments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Yosef A.
Computer Software, 500+ employees
“Helps me handle my bill payments”
Pros
It helps me handle my bill payments and also receive money from online work.
Cons
The features aren't the same in every country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Allexis D.
Veterinary, 1-10 employees
“Convenient card linking and payments”
Pros
Being able to link my debit cards makes it really convenient to send and receive money and also use it for purchases.
Cons
At times, refunds take quite a while to come back when a purchase doesn't go through.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
James P.
Marketing and Advertising, 101-500 employees
“Online invoicing done right”
Pros
Handling invoices and payments completely online has been really helpful. It's also useful having everything tracked together in one place which makes staying organized much simpler.
Cons
Customer support can sometimes take a while to respond even for pretty basic requests but overall the software works well and is simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Daniel N.
Legal Services, 1-10 employees
“ideal for startups”
Pros
Getting started with it is incredibly simple and the fact that there's no upfront cost is a huge advantage. For a small business, that makes it possible to begin accepting credit and debit card payments right away without locking into monthly service contracts, taking on extra fixed expenses or spending a lot of time setting up and implementing a payment system.
Cons
The lack of upfront cost can mean the processing fees are sometimes high since they're charged as a percentage of each transaction. Even so, depending on your sales amount and volume, it can still be a worthwhile option simply for the ability to accept credit and debit cards.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Maxime L.
Staffing and Recruiting, 1-10 employees
“Available on most websites”
Pros
Payments are very quickly and it's available on most websites which is really convenient. Having it as an intermediary adds an extra layer of security between our bank accounts and online stores. The balance feature on PayPal is also excellent.
Cons
The removal of group money pools is a downside. It was probably done to reduce fraud but it's still a shame since other services continue to offer that feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Industrial Automation, 101-500 employees
“Rapid support”
Pros
Their team is quick to respond to needs. The platform is simple to use and manage.
Cons
Payment transfers aren't processed with MasterCard, only with Visa.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anna W.
Entertainment, 1-10 employees
“Been a great help”
Pros
It really helps a lot when paying online.
Cons
I can't think of any downsides because I like everything about it. It's quick and recognized all over the world.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
daniel w.
Insurance, 51-100 employees
“Quick and efficient payments”
Pros
We use it for smaller payments under PS500 and it's always quick and efficient.
Cons
Nothing really comes to mind, it just works without any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco H.
Human Resources, 500+ employees
“Very approachable payment tool”
Pros
The way this software works feels very user-friendly and approachable.
Cons
In my opinion, there really isn't any issue with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy M.
Construction, 11-50 employees
“Quick payments with PayPal”
Pros
Paying with this tool is really fast which makes checkout and completing transactions much more convenient.
Cons
When I used it about a week ago, it was harder than expected to find the section I needed. All the extra product options around it felt distracting and frustrating especially since I had no interest in them. I just wanted to finish what I needed to do but the process ended up taking longer than it should have.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10