PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

TM

Tariq M.

Animation, 1-10 employees

5.0
October 2022

great experience with this software

Pros

It has been a really great experience. The software is user-friendly and does a very good job of processing transactions safely and securely.

Cons

I haven't run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LY

Lucy Y.

Construction, 1-10 employees

5.0
October 2022

excellent for making quick online payments

Pros

PayPal has been really handy for making quick online payments without having to share my card details each time which adds a nice sense of security and convenience.

Cons

More websites still need to support it especially outside the UK. On top of that, friends overseas don't use it so sending money through the platform isn't really an option for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

PL

Pierrene L.

Apparel & Fashion, 1-10 employees

5.0
October 2022

Clean dashboard

Pros

The dashboard is laid out clearly so everything feels simple and very simple to use.

Cons

I've always wanted the ability to connect my local bank account. I don't understand why that option is limited to US bank accounts only.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Information Technology and Services, 1-10 employees

3.0
October 2022

Falling behind

Pros

It's still a widely used and secure option for paying online.

Cons

Compared with newer competitors, it isn't supported as broadly and doesn't offer the same level of functionality.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

CL

Christian L.

Construction, 51-100 employees

5.0
October 2022

protects user's money well

Pros

What really sets this app apart is how well it protects the user's money. On top of that, paying through it is very convenient and its international reach for buying all kinds of products online makes it stand out from other payment methods. The whole purchase process feels faster and more user-friendly.

Cons

It could be useful to connect it more directly to a card or have its own card for purchases in physical stores. Still since the app is clearly more focused on strengthening online shopping and also makes it simple to transfer money to the user's own linked accounts, that feature doesn't feel especially necessary.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Information Technology and Services, 1-10 employees

5.0
October 2022

Transactions can be reversed in case of fraud

Pros

It has been dependable for handling different types of payments across the world which makes it very convenient to use internationally. It's also reassuring that a transaction can be reversed if fraud happens, adding an extra layer of protection.

Cons

Access is still restricted in many African countries which limits who can actually use the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CB

Christopher B.

Architecture & Planning, 1-10 employees

5.0
October 2022

everyone knows how to use it

Pros

Pretty much everyone already knows it and understands how to use it. It's been around for a long time so it feels familiar and established.

Cons

It doesn't offer a lot of integration with some of the newer payment methods out there.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Government Administration, 500+ employees

5.0
October 2022

Trusted name in the industry

Pros

PayPal's name carries a lot of trust right away which makes customers feel comfortable when handling payments with us. Since almost everyone already has access to it, using it feels pretty universal and convenient. Both the app and the web version are well supported and it really feels like the leading option in the market.

Cons

The mobile app could include a few more features although moving over to the web version is not hard at all. At the same time, leaving some tools on the web side does help keep the app more organized instead of packing in every single feature.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

ANA

Ayleen Nayaveth A.

Consumer Goods, 1-10 employees

4.0
October 2022

Payments show up immediately

Pros

I appreciate how simple it is to use and payments show up immediately. It also lets me check the details of my orders which is really helpful.

Cons

I don't like that whenever I add a card and it's still processing, an error appears and I have to enter all the information again.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

PH

Pierre H.

Computer Software, 1-10 employees

5.0
October 2022

user-friendly payment solution

Pros

Setting it up on our platform was simple and practically all of our clients already recognize PayPal and know how to use it. It's a user-friendly payment solution that also feels secure and reliable.

Cons

It doesn't fit every situation in the corporate world since some businesses aren't always able to use it for making payments.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

YA

Yosef A.

Computer Software, 500+ employees

5.0
October 2022

Helps me handle my bill payments

Pros

It helps me handle my bill payments and also receive money from online work.

Cons

The features aren't the same in every country.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AD

Allexis D.

Veterinary, 1-10 employees

4.0
October 2022

Convenient card linking and payments

Pros

Being able to link my debit cards makes it really convenient to send and receive money and also use it for purchases.

Cons

At times, refunds take quite a while to come back when a purchase doesn't go through.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JP

James P.

Marketing and Advertising, 101-500 employees

5.0
October 2022

Online invoicing done right

Pros

Handling invoices and payments completely online has been really helpful. It's also useful having everything tracked together in one place which makes staying organized much simpler.

Cons

Customer support can sometimes take a while to respond even for pretty basic requests but overall the software works well and is simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DN

Daniel N.

Legal Services, 1-10 employees

5.0
October 2022

ideal for startups

Pros

Getting started with it is incredibly simple and the fact that there's no upfront cost is a huge advantage. For a small business, that makes it possible to begin accepting credit and debit card payments right away without locking into monthly service contracts, taking on extra fixed expenses or spending a lot of time setting up and implementing a payment system.

Cons

The lack of upfront cost can mean the processing fees are sometimes high since they're charged as a percentage of each transaction. Even so, depending on your sales amount and volume, it can still be a worthwhile option simply for the ability to accept credit and debit cards.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ML

Maxime L.

Staffing and Recruiting, 1-10 employees

5.0
October 2022

Available on most websites

Pros

Payments are very quickly and it's available on most websites which is really convenient. Having it as an intermediary adds an extra layer of security between our bank accounts and online stores. The balance feature on PayPal is also excellent.

Cons

The removal of group money pools is a downside. It was probably done to reduce fraud but it's still a shame since other services continue to offer that feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Industrial Automation, 101-500 employees

5.0
October 2022

Rapid support

Pros

Their team is quick to respond to needs. The platform is simple to use and manage.

Cons

Payment transfers aren't processed with MasterCard, only with Visa.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AW

Anna W.

Entertainment, 1-10 employees

5.0
October 2022

Been a great help

Pros

It really helps a lot when paying online.

Cons

I can't think of any downsides because I like everything about it. It's quick and recognized all over the world.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DW

daniel w.

Insurance, 51-100 employees

5.0
October 2022

Quick and efficient payments

Pros

We use it for smaller payments under PS500 and it's always quick and efficient.

Cons

Nothing really comes to mind, it just works without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Marco H.

Human Resources, 500+ employees

5.0
October 2022

Very approachable payment tool

Pros

The way this software works feels very user-friendly and approachable.

Cons

In my opinion, there really isn't any issue with the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AM

Amy M.

Construction, 11-50 employees

5.0
October 2022

Quick payments with PayPal

Pros

Paying with this tool is really fast which makes checkout and completing transactions much more convenient.

Cons

When I used it about a week ago, it was harder than expected to find the section I needed. All the extra product options around it felt distracting and frustrating especially since I had no interest in them. I just wanted to finish what I needed to do but the process ended up taking longer than it should have.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10