PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EMA

Esmeralda Monica A.

Health, Wellness and Fitness, 500+ employees

4.0
October 2022

essential for starting new ventures

Pros

I like having an international payment method available when building a business or starting new ventures.

Cons

It isn't officially supported in my country so I have to rely on international accounts in order to receive payments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

EM

Eloisa M.

Food Production, 500+ employees

5.0
October 2022

simple to access

Pros

It feels secure for sending payments and it's simple to access whenever I need it.

Cons

Customer service still needs work and refund disputes can take longer than they should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

KD

Kenneta D.

Food & Beverages, 101-500 employees

5.0
October 2022

early pay is fantastic

Pros

Getting my pay deposited into the account two days before the actual payday is a huge plus.

Cons

At times, the app crashes and doesn't function the way it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KB

Karrie B.

Professional Training & Coaching, 1-10 employees

2.0
October 2022

Poor reporting

Pros

A lot of customers already have accounts with it and prefer using it as their payment method so offering that option is definitely helpful.

Cons

Reporting is really poor. If you only handle a small number of transactions, it might be manageable but once you need to pull data, look up older records or follow up on overdue invoices, it becomes very difficult. Re-running a card after a customer's payment is declined also takes too much manual effort. It would be much better if subscription members could display their actual names instead of only showing the account name.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

3

Functionality

3

IP

Irina P.

Automotive, 1-10 employees

5.0
October 2022

Fast setup for online shopping

Pros

Just by signing in with your email and password, you're ready to start shopping right away.

Cons

The fees are extremely high and they force you to use their currency conversion.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Financial Services, 1-10 employees

5.0
October 2022

easy to connect to different platforms

Pros

It's very user-friendly and getting it connected doesn't take much time at all.

Cons

I'd really like the support guides to include step-by-step video instructions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SGA

Sri Greeshma A.

Computer Software, 500+ employees

5.0
October 2022

Reliable and solid overall

Pros

Making payments with it is really simple and it has been very reliable and solid overall.

Cons

It does depend on having an internet connection so problems can come up if the network is down.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SA

Sam A.

Information Technology and Services, 1-10 employees

5.0
October 2022

effortless integration process

Pros

Getting it set up was simple and the integration process didn't take much effort. From the user side, payments and checkout feel simple and convenient which helps a lot. It's also accepted in a lot of places and linking bank accounts or cards is quick and hassle-free.

Cons

Customer support can be frustrating to deal with at times. The fees are also higher compared to some competitors and there are extra charges if you need an instant withdrawal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MG

Marielena G.

Consumer Services, 1-10 employees

5.0
October 2022

secure checkout protection

Pros

The checkout process stays secure the whole time which gives me a real sense of protection when making purchases.

Cons

I honestly haven't come across any downsides with this software and feel completely satisfied using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BS

Brandie S.

Apparel & Fashion, 1-10 employees

5.0
October 2022

Buyer protection i can count on

Pros

It's been really useful whenever I shop somewhere and want that extra protection in case something goes wrong with a covered purchase. I also use it from time to time to sell items and I'm planning to rely on it even more as I start using it for my business.

Cons

One thing that's frustrating is how difficult it is to cancel a subscription from my account when I'm doing it on my phone.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

BC

Brianne C.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

First platform i used for billing

Pros

It was one of the first platforms I used for online billing and I still end up returning to it whenever other systems go down, when I need to send invoices internationally or when it simply works better for a client's preferences. Even though it's not my primary solution anymore, it has remained a dependable option to keep on hand.

Cons

Integrating it into my website for online payments isn't very simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NM

Nokuthula M.

Writing and Editing, 101-500 employees

5.0
October 2022

Manageable fees

Pros

The fees are reasonable and the platform is simple to use.

Cons

It doesn't connect with every bank, only a limited number of them do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

PS

Paige S.

Marketing and Advertising, 1-10 employees

5.0
October 2022

Clients value it

Pros

PayPal has built a strong reputation as a secure, user-friendly platform. My clients value having it as an option because it gives them confidence that their payments are protected and that nothing suspicious is happening. It's definitely the payment method they prefer most.

Cons

I honestly don't have any major complaints. If anything, the fees could be a bit lower but that hasn't been enough to make me consider switching away from it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

IE

Inês E.

Education Management, 11-50 employees

5.0
October 2022

Works with tons of stores

Pros

A big plus is how many different stores and services accept it which makes it really convenient to use for all kinds of purchases and payments.

Cons

There are still some limitations with certain banks when transferring money so that part could be more flexible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AM

Ashley M.

Computer Software, 1-10 employees

5.0
October 2022

Pay in 4 has been a lifesaver

Pros

The pay in 4 option has been a huge help for me especially with prices increasing everywhere. It's made purchases much more manageable.

Cons

I honestly don't have any complaints. It's been really helpful, trustworthy and the customer service has been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Maira S.

Food Production, 1-10 employees

5.0
October 2022

Perfect for saving funds

Pros

It helps me a lot with saving money since I'm not able to withdraw it very often.

Cons

At the moment, I don't have any complaints at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR

Anna R.

Hospital & Health Care, 1-10 employees

5.0
October 2022

Payments anywhere anytime

Pros

Being able to use it both online and on a mobile phone is something I really love. It lets people send payments from anywhere at any time which makes it incredibly convenient.

Cons

I do wish the invoicing options were better but aside from that, it works really well for what it is.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IM

Isalanya M.

Computer Software, 11-50 employees

5.0
October 2022

secure platform you can trust

Pros

Using it has let us both receive and send payments while feeling confident that our transactions are secure.

Cons

It's only available in a limited number of countries and it still hasn't been rolled out in some others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

XSZ

Xolani Simphiwe Z.

Computer Software, 1-10 employees

5.0
October 2022

Can find anyone using email

Pros

People from almost anywhere can send me money without any fees and it's convenient that they can find me using my email or username while also confirming it's the right profile through the profile picture.

Cons

Withdrawing funds is limited to FNB.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

SG

Samuel G.

Marketing and Advertising, 11-50 employees

5.0
October 2022

simple setup and clean layout

Pros

Getting it configured and up and running is very simple and using it feels just as simple. The layout is clean and the overall design is uncomplicated which makes everything feel user-friendly.

Cons

Not everybody is familiar with it or has used it before so you sometimes have to walk people through setting up their accounts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10