Esmeralda Monica A.
Health, Wellness and Fitness, 500+ employees
“essential for starting new ventures”
Pros
I like having an international payment method available when building a business or starting new ventures.
Cons
It isn't officially supported in my country so I have to rely on international accounts in order to receive payments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Eloisa M.
Food Production, 500+ employees
“simple to access”
Pros
It feels secure for sending payments and it's simple to access whenever I need it.
Cons
Customer service still needs work and refund disputes can take longer than they should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Kenneta D.
Food & Beverages, 101-500 employees
“early pay is fantastic”
Pros
Getting my pay deposited into the account two days before the actual payday is a huge plus.
Cons
At times, the app crashes and doesn't function the way it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Karrie B.
Professional Training & Coaching, 1-10 employees
“Poor reporting”
Pros
A lot of customers already have accounts with it and prefer using it as their payment method so offering that option is definitely helpful.
Cons
Reporting is really poor. If you only handle a small number of transactions, it might be manageable but once you need to pull data, look up older records or follow up on overdue invoices, it becomes very difficult. Re-running a card after a customer's payment is declined also takes too much manual effort. It would be much better if subscription members could display their actual names instead of only showing the account name.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
3
Functionality
3
Irina P.
Automotive, 1-10 employees
“Fast setup for online shopping”
Pros
Just by signing in with your email and password, you're ready to start shopping right away.
Cons
The fees are extremely high and they force you to use their currency conversion.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Financial Services, 1-10 employees
“easy to connect to different platforms”
Pros
It's very user-friendly and getting it connected doesn't take much time at all.
Cons
I'd really like the support guides to include step-by-step video instructions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sri Greeshma A.
Computer Software, 500+ employees
“Reliable and solid overall”
Pros
Making payments with it is really simple and it has been very reliable and solid overall.
Cons
It does depend on having an internet connection so problems can come up if the network is down.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sam A.
Information Technology and Services, 1-10 employees
“effortless integration process”
Pros
Getting it set up was simple and the integration process didn't take much effort. From the user side, payments and checkout feel simple and convenient which helps a lot. It's also accepted in a lot of places and linking bank accounts or cards is quick and hassle-free.
Cons
Customer support can be frustrating to deal with at times. The fees are also higher compared to some competitors and there are extra charges if you need an instant withdrawal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Marielena G.
Consumer Services, 1-10 employees
“secure checkout protection”
Pros
The checkout process stays secure the whole time which gives me a real sense of protection when making purchases.
Cons
I honestly haven't come across any downsides with this software and feel completely satisfied using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandie S.
Apparel & Fashion, 1-10 employees
“Buyer protection i can count on”
Pros
It's been really useful whenever I shop somewhere and want that extra protection in case something goes wrong with a covered purchase. I also use it from time to time to sell items and I'm planning to rely on it even more as I start using it for my business.
Cons
One thing that's frustrating is how difficult it is to cancel a subscription from my account when I'm doing it on my phone.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Brianne C.
Health, Wellness and Fitness, 1-10 employees
“First platform i used for billing”
Pros
It was one of the first platforms I used for online billing and I still end up returning to it whenever other systems go down, when I need to send invoices internationally or when it simply works better for a client's preferences. Even though it's not my primary solution anymore, it has remained a dependable option to keep on hand.
Cons
Integrating it into my website for online payments isn't very simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nokuthula M.
Writing and Editing, 101-500 employees
“Manageable fees”
Pros
The fees are reasonable and the platform is simple to use.
Cons
It doesn't connect with every bank, only a limited number of them do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Paige S.
Marketing and Advertising, 1-10 employees
“Clients value it”
Pros
PayPal has built a strong reputation as a secure, user-friendly platform. My clients value having it as an option because it gives them confidence that their payments are protected and that nothing suspicious is happening. It's definitely the payment method they prefer most.
Cons
I honestly don't have any major complaints. If anything, the fees could be a bit lower but that hasn't been enough to make me consider switching away from it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Inês E.
Education Management, 11-50 employees
“Works with tons of stores”
Pros
A big plus is how many different stores and services accept it which makes it really convenient to use for all kinds of purchases and payments.
Cons
There are still some limitations with certain banks when transferring money so that part could be more flexible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ashley M.
Computer Software, 1-10 employees
“Pay in 4 has been a lifesaver”
Pros
The pay in 4 option has been a huge help for me especially with prices increasing everywhere. It's made purchases much more manageable.
Cons
I honestly don't have any complaints. It's been really helpful, trustworthy and the customer service has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maira S.
Food Production, 1-10 employees
“Perfect for saving funds”
Pros
It helps me a lot with saving money since I'm not able to withdraw it very often.
Cons
At the moment, I don't have any complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna R.
Hospital & Health Care, 1-10 employees
“Payments anywhere anytime”
Pros
Being able to use it both online and on a mobile phone is something I really love. It lets people send payments from anywhere at any time which makes it incredibly convenient.
Cons
I do wish the invoicing options were better but aside from that, it works really well for what it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Isalanya M.
Computer Software, 11-50 employees
“secure platform you can trust”
Pros
Using it has let us both receive and send payments while feeling confident that our transactions are secure.
Cons
It's only available in a limited number of countries and it still hasn't been rolled out in some others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Xolani Simphiwe Z.
Computer Software, 1-10 employees
“Can find anyone using email”
Pros
People from almost anywhere can send me money without any fees and it's convenient that they can find me using my email or username while also confirming it's the right profile through the profile picture.
Cons
Withdrawing funds is limited to FNB.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Samuel G.
Marketing and Advertising, 11-50 employees
“simple setup and clean layout”
Pros
Getting it configured and up and running is very simple and using it feels just as simple. The layout is clean and the overall design is uncomplicated which makes everything feel user-friendly.
Cons
Not everybody is familiar with it or has used it before so you sometimes have to walk people through setting up their accounts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10