Jonathan M.
Staffing and Recruiting, 1-10 employees
“All-in-one payment convenience”
Pros
Having all the services I need available in a single app is really convenient.
Cons
A few transactions can take a bit longer than expected to process.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Laura M.
Telecommunications, 500+ employees
“Used for multiple purposes”
Pros
It is really simple and payments go through quickly. I can use it for online shopping, take care of other payments on the web and also send money to other people when I need to.
Cons
On my phone, finishing transactions can be a bit more difficult because extra security steps sometimes come up which makes the process a little less convenient.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Education Management, 51-100 employees
“Preferred choice for online payments”
Pros
PayPal has been an excellent option for paying on a growing number of websites especially since it keeps my login and payment details saved. I almost always choose it instead of entering my debit card information directly.
Cons
The thing I like least about PayPal is the withdrawal limits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
jamie d.
Architecture & Planning, 1-10 employees
“Helpful with unfamiliar websites”
Pros
It works really well for placing online orders and the process is simple to use. There are also times when my credit card won't load or process properly on unfamiliar websites so using PayPal helps with that.
Cons
Something that slows it down is having to sign in and get redirected to a separate page to complete the purchase. Apple Pay feels quicker and more convenient overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hugo M.
Hospital & Health Care, 500+ employees
“Fast payments after setup”
Pros
Once at least one bank account is connected, handling payments through it becomes very convenient and simple.
Cons
Getting it linked to my bank account the first time was frustrating but that was a long time ago when everything was still getting started. Since then, the whole process has become much more smooth.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mohsin A.
Computer & Network Security, 11-50 employees
“Cooperative customer support staff”
Pros
I really appreciate how secure my payments feel and the support is helpful when I need assistance.
Cons
This software could still improve by adding a few more security options and offering more payment methods.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Brian H.
Information Technology and Services, 11-50 employees
“great for personal transfers”
Pros
It comes in really handy sometimes especially for sending money to someone personally when you don't want to deal with cash.
Cons
Using it to process payments when selling on eBay does come with fees which is a bit frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Samer S.
Medical Practice, 500+ employees
“Doesn't take experience to learn it”
Pros
This software has been really simple and it doesn't take any prior experience to understand how everything works. The customer service also responds quickly which has been a big plus.
Cons
I've been using it for almost two years now and honestly, I haven't run into anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
darla b.
Medical Practice, 500+ employees
“happy with everything”
Pros
So easy to manage and it makes purchases feel secure.
Cons
I haven't come across anything that I've been unhappy with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Juanito M.
Commercial Real Estate, 1-10 employees
“Appreciate the promos and giveaways”
Pros
Using it has been very simple and it's accepted in many places around the world. It also feels very secure and I appreciate the many promos and giveaways offered to users.
Cons
The one thing I think is missing is better support for linking more accounts such as GCash, PayMaya, Coins.ph and other mobile or coin wallet options which would make it more useful for all clients.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Alfredo J.
Information Technology and Services, 1-10 employees
“Recurring billing made simple”
Pros
Getting recurring payments up and running for an e-commerce store was very simple with PayPal.
Cons
Fees are on the higher side and at least at the beginning, access to your funds isn't immediate.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Hospital & Health Care, 11-50 employees
“help sales”
Pros
this software makes selling much more simple. Most people already know it or at least recognize and trust it which is honestly one of its biggest advantages. That level of consumer confidence goes a long way and makes customers more comfortable completing a purchase.
Cons
There are still a couple of limitations to be aware of when setting it up. For one, it does not support ACH payments. Also, getting it integrated usually means connecting it through something like WooCommerce or having a developer handle the setup.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Sean M.
Biotechnology, 51-100 employees
“easy to collect money”
Pros
Sending and receiving money through PayPal is really convenient and collecting payments doesn't take much effort.
Cons
The analytics side could be a lot better. It would really benefit from stronger tracking features and added analysis tools.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Adekitan A.
Retail, 500+ employees
“Amazing for subscription payments”
Pros
Found it easy to handle and it feels secure. I regularly depend on it for billing and subscription payments.
Cons
It doesn't allow receiving international funds in Nigeria which is quite annoying.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Valerie G.
Arts and Crafts, 1-10 employees
“Would recommend it to everyone”
Pros
I'd recommend it to anyone who isn't using it yet. It's quick, convenient and makes it simple to keep track of online payments while also keeping everything secure and safe.
Cons
I honestly haven't run into any downsides with using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Health, Wellness and Fitness, 500+ employees
“Feels like a secure payment method”
Pros
It's extremely useful for sending and receiving international payments in dollars and it feels like a very secure payment method.
Cons
I'd really like the platform to let me convert funds into my local currency directly on the same page so managing my money would be simpler and I wouldn't lose as much in currency exchange fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Brandi T.
Construction, 1-10 employees
“Works across all my devices”
Pros
I can use it on every electronic device I own.
Cons
I just wish there were more deals available at discount stores.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Luca Z.
Machinery, 11-50 employees
“strong fraud protection”
Pros
It feels very simple and a lot of customers already have their payment information saved there which makes the checkout process more convenient. The fraud protection is also a big reason people feel comfortable using it with confidence.
Cons
The fees do run a little higher than alternatives like Stripe and the recurring billing feature comes across as outdated and somewhat patched together.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
job C.
Telecommunications, 51-100 employees
“Practical payments online”
Pros
It's very convenient and practical to use and it works well for handling things online.
Cons
It does freeze pretty often although that seems to depend more on the internet connection.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Johnny A.
Alternative Dispute Resolution, 500+ employees
“Not confusing at all”
Pros
Sending payments through PayPal is really simple. The whole process feels simple and not confusing at all so it's hard to struggle with and fairly effortless to use.
Cons
I don't have any real complaints about the product itself. If anything makes the experience unpleasant, it usually comes down to the people using it rather than PayPal.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8