PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JM

Jonathan M.

Staffing and Recruiting, 1-10 employees

5.0
October 2022

All-in-one payment convenience

Pros

Having all the services I need available in a single app is really convenient.

Cons

A few transactions can take a bit longer than expected to process.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LM

Laura M.

Telecommunications, 500+ employees

5.0
October 2022

Used for multiple purposes

Pros

It is really simple and payments go through quickly. I can use it for online shopping, take care of other payments on the web and also send money to other people when I need to.

Cons

On my phone, finishing transactions can be a bit more difficult because extra security steps sometimes come up which makes the process a little less convenient.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Education Management, 51-100 employees

5.0
October 2022

Preferred choice for online payments

Pros

PayPal has been an excellent option for paying on a growing number of websites especially since it keeps my login and payment details saved. I almost always choose it instead of entering my debit card information directly.

Cons

The thing I like least about PayPal is the withdrawal limits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JD

jamie d.

Architecture & Planning, 1-10 employees

5.0
October 2022

Helpful with unfamiliar websites

Pros

It works really well for placing online orders and the process is simple to use. There are also times when my credit card won't load or process properly on unfamiliar websites so using PayPal helps with that.

Cons

Something that slows it down is having to sign in and get redirected to a separate page to complete the purchase. Apple Pay feels quicker and more convenient overall.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HM

Hugo M.

Hospital & Health Care, 500+ employees

5.0
October 2022

Fast payments after setup

Pros

Once at least one bank account is connected, handling payments through it becomes very convenient and simple.

Cons

Getting it linked to my bank account the first time was frustrating but that was a long time ago when everything was still getting started. Since then, the whole process has become much more smooth.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MA

Mohsin A.

Computer & Network Security, 11-50 employees

5.0
October 2022

Cooperative customer support staff

Pros

I really appreciate how secure my payments feel and the support is helpful when I need assistance.

Cons

This software could still improve by adding a few more security options and offering more payment methods.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BH

Brian H.

Information Technology and Services, 11-50 employees

5.0
October 2022

great for personal transfers

Pros

It comes in really handy sometimes especially for sending money to someone personally when you don't want to deal with cash.

Cons

Using it to process payments when selling on eBay does come with fees which is a bit frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SS

Samer S.

Medical Practice, 500+ employees

5.0
October 2022

Doesn't take experience to learn it

Pros

This software has been really simple and it doesn't take any prior experience to understand how everything works. The customer service also responds quickly which has been a big plus.

Cons

I've been using it for almost two years now and honestly, I haven't run into anything negative to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DB

darla b.

Medical Practice, 500+ employees

5.0
October 2022

happy with everything

Pros

So easy to manage and it makes purchases feel secure.

Cons

I haven't come across anything that I've been unhappy with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JM

Juanito M.

Commercial Real Estate, 1-10 employees

4.0
October 2022

Appreciate the promos and giveaways

Pros

Using it has been very simple and it's accepted in many places around the world. It also feels very secure and I appreciate the many promos and giveaways offered to users.

Cons

The one thing I think is missing is better support for linking more accounts such as GCash, PayMaya, Coins.ph and other mobile or coin wallet options which would make it more useful for all clients.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

AJ

Alfredo J.

Information Technology and Services, 1-10 employees

5.0
October 2022

Recurring billing made simple

Pros

Getting recurring payments up and running for an e-commerce store was very simple with PayPal.

Cons

Fees are on the higher side and at least at the beginning, access to your funds isn't immediate.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Hospital & Health Care, 11-50 employees

5.0
October 2022

help sales

Pros

this software makes selling much more simple. Most people already know it or at least recognize and trust it which is honestly one of its biggest advantages. That level of consumer confidence goes a long way and makes customers more comfortable completing a purchase.

Cons

There are still a couple of limitations to be aware of when setting it up. For one, it does not support ACH payments. Also, getting it integrated usually means connecting it through something like WooCommerce or having a developer handle the setup.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SM

Sean M.

Biotechnology, 51-100 employees

4.0
October 2022

easy to collect money

Pros

Sending and receiving money through PayPal is really convenient and collecting payments doesn't take much effort.

Cons

The analytics side could be a lot better. It would really benefit from stronger tracking features and added analysis tools.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AA

Adekitan A.

Retail, 500+ employees

4.0
October 2022

Amazing for subscription payments

Pros

Found it easy to handle and it feels secure. I regularly depend on it for billing and subscription payments.

Cons

It doesn't allow receiving international funds in Nigeria which is quite annoying.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

VG

Valerie G.

Arts and Crafts, 1-10 employees

5.0
October 2022

Would recommend it to everyone

Pros

I'd recommend it to anyone who isn't using it yet. It's quick, convenient and makes it simple to keep track of online payments while also keeping everything secure and safe.

Cons

I honestly haven't run into any downsides with using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Health, Wellness and Fitness, 500+ employees

5.0
October 2022

Feels like a secure payment method

Pros

It's extremely useful for sending and receiving international payments in dollars and it feels like a very secure payment method.

Cons

I'd really like the platform to let me convert funds into my local currency directly on the same page so managing my money would be simpler and I wouldn't lose as much in currency exchange fees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BT

Brandi T.

Construction, 1-10 employees

4.0
October 2022

Works across all my devices

Pros

I can use it on every electronic device I own.

Cons

I just wish there were more deals available at discount stores.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LZ

Luca Z.

Machinery, 11-50 employees

5.0
October 2022

strong fraud protection

Pros

It feels very simple and a lot of customers already have their payment information saved there which makes the checkout process more convenient. The fraud protection is also a big reason people feel comfortable using it with confidence.

Cons

The fees do run a little higher than alternatives like Stripe and the recurring billing feature comes across as outdated and somewhat patched together.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JC

job C.

Telecommunications, 51-100 employees

4.0
October 2022

Practical payments online

Pros

It's very convenient and practical to use and it works well for handling things online.

Cons

It does freeze pretty often although that seems to depend more on the internet connection.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JA

Johnny A.

Alternative Dispute Resolution, 500+ employees

4.0
October 2022

Not confusing at all

Pros

Sending payments through PayPal is really simple. The whole process feels simple and not confusing at all so it's hard to struggle with and fairly effortless to use.

Cons

I don't have any real complaints about the product itself. If anything makes the experience unpleasant, it usually comes down to the people using it rather than PayPal.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8