PayPal Software Reviews

“A way to protect my cards”

Pros

Using this software gives me a safer way to protect my cards when I'm shopping on websites I don't fully trust.

Cons

I just wish it were offered as a payment option on more websites.

“Can tailor user permissions”

Pros

It has been very practical for our team because the staff can use it without much training and the admin can tailor user permissions to fit different roles. Its API connects with our CRM so data flows in cleanly and employees are able to issue refunds when necessary without needing direct access to the main IT account. Just as important, about 20% of our donors prefer paying this way and giving people the option to donate how they want really helps with retention. The stronger real or perceived sense of security compared with entering a credit card is also a big reason many donors choose it. Even if the extra fees were not fully balanced out by higher donation volume which they probably are, PayPal still gives NPOs another valuable tool through the PayPal Giving Fund. That program prompts users to add a $1 donation to your NPO whenever they make purchases with PayPal and in our case, that alone brings back around 150% of the total fees we pay to use it.

Cons

PayPal's reporting runs on Pacific Time, while our CRM is set to Eastern Time. Because of that, we sometimes see small discrepancies when we compare reports across specific time periods.

“Lovely built-in shipping option”

Pros

We find it to be user-friendly. A lot of our customers already rely on it so it gives us another convenient way to accept payments besides credit and debit cards. The invoicing tool has also been really useful and the built-in shipping option is a big plus. Creating shipping labels is quick and simple.

Cons

The fees are on the high side.

“simple to set up and learn”

Pros

Setting it up is very easy and the platform is very fast. It's user-friendly and simple to learn so most of our team has had no trouble using it at all.

Cons

We really haven't run into any issues while using this platform.

“Best for financial transactions”

Pros

It has been the best software for handling financial transactions.

Cons

I haven't run into any difficulty while using this software.

“My money is safe with Paypal”

Pros

Buying products online feels much safer with it. I don't have to enter my sensitive financial information on different websites which gives me a lot more confidence when shopping. The buyer protection is also a big plus because if a purchase turns out to be a scam, there's a way to recover your money.

Cons

The call center is outsourced to other countries which can be a bit frustrating at times.

“Works with lots of platforms”

Pros

It is so easy to use. It offers multiple payment options, the setup process is simple, payments are easy to manage and tracking transactions is convenient. It also works well with a lot of different platforms which makes it even more useful.

Cons

It is not always the most cost-effective choice for international payments because of transaction fees and related charges. It can also be a bit challenging to get older generations comfortable with using online payment services like this.

“Amazing functionality”

Pros

It's very simple and user-friendly. It works quickly and overall it's a very functional payment platform.

Cons

They charge a commission no matter the amount you're paying.

“superb product”

Pros

Using PayPal has been very convenient for me. It feels safe and secure, the platform is simple to use and logging in is quick without any hassle.

Cons

I don't like their customer service. It can be difficult to reach someone and hard to actually talk to a representative when help is needed.

“Top choice for global payments”

Pros

When it comes to handling international payments, this platform has worked really well for me and has consistently felt like one of the best options out there. Overall, it does exactly what it's supposed to do when it comes to collecting payments and sending money.

Cons

The weakest part though, is the user experience. At times, editing invoices can be a bit confusing, certain tools are hard to locate and navigating the site doesn't always feel very user-friendly.

“Provides a clear overview of everything”

Pros

Running it through my website has been really useful because it lets me take payments online without any issues and that's a big plus. I also get a clear overview of money coming in and going out which makes bookkeeping much more manageable.

Cons

I still can't update the name on it through the settings. That's been pretty annoying.

“Outstanding customer care”

Pros

Found it easy to operate and secure, the customer service has been outstanding whenever I've needed help.

Cons

Certain features such as cryptocurrency, still aren't available in some countries.

“All the features i need”

Pros

It comes with all the features someone would typically need. It works well for making payments, converting USD to PHP and most importantly, it's accessible to just about anyone.

Cons

There could be better integration with GCash especially allowing users to partner with it more directly or transfer funds to GCash more easily.

“Accessible and well-structured”

Pros

Using it has been really convenient thanks to how accessible and simple it is. The interface is clean and the security gives confidence when handling payments.

Cons

At this point, there really aren't any features that stand out as a downside for us.

“Clear documentation”

Pros

The documentation is clear and easy to follow and it makes setup simple for an engineering team.

Cons

The fee structure is presented in an opaque way so breaking it down manually is difficult.

“A bit confusing”

Pros

Making payments for online orders is easy and it also works well when I need to request payment from customers.

Cons

At times, it's hard to tell which part of the platform a payment is going through and the fees connected to it can be confusing.

“Trusted choice for online payments”

Pros

It gives me a real sense of confidence, security and trust which is why it's my go-to option for paying online.

Cons

Linking a bank account or credit card can sometimes take too long even a few days which is frustrating when you need everything ready quickly.

“Verys safe”

Pros

It feels very safe. It's accepted by almost everyone.

Cons

At the same time, it can feel a little difficult to use at times in my opinion and the exchange rates are higher than with other options.

“Close to perfect”

Pros

Has been simple to pick up and being able to save my payment methods means I don't have to carry all my cards around with me.

Cons

I don't have any real complaints because it's close to perfect. The only thing I'd change is having it accepted on more websites.

“Detailed analytics”

Pros

Detailed analytics across multiple languages are really helpful and above all, PayPal gives a strong sense of trust in all kinds of financial transactions today, whether for personal or professional use when sending, receiving or exchanging money.

Cons

There was a slight delay when receiving money from abroad for the first time.