PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RN

Renzo N.

Information Technology and Services, 1-10 employees

5.0
October 2022

Takes no time to get going

Pros

Getting started with it is very simple and I can have my account ready to receive payments from around the world within just a few hours. Another big plus is that people can still complete a payment with their credit or debit card even if they don't have an account.

Cons

I'd really like to see the current value of currencies that include taxes at the time of purchase such as the Argentine peso.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TH

Tara H.

Real Estate, 1-10 employees

5.0
October 2022

Helpful notifications

Pros

Almost everyone already uses it which makes sending money really convenient. It feels secure, you get notifications anytime money is sent or received and reporting fraud is pretty simple.

Cons

The part I like least is the fees. If you have ever done any kind of business transaction with someone's profile before, it can automatically apply a business fee. For example, I once bought baked goods from a friend and later they loaned me money. When I tried to pay them back through PayPal, a fee was taken out because their account was set up as a business page.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

PH

Paula H.

Food & Beverages, 101-500 employees

5.0
October 2022

plenty of helpful information

Pros

Its very userfriendly and there's plenty of helpful information built in. It's also really useful for storing things for later use.

Cons

I honestly haven't run into any issues, everything has been excellent and the login process feels very secure.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

Marty L.

Non-Profit Organization Management, 1-10 employees

5.0
October 2022

support is always there

Pros

Whether you're requesting payments online or using the mobile app, it works really well in both cases. Both versions are simple to follow and support is there whenever any questions come up.

Cons

Nothing to complain about at the moment. It gives you everything you need to clearly understand how the whole process works.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HC

Harley C.

Hospital & Health Care, 51-100 employees

5.0
October 2022

Free to use and simple to navigate

Pros

Simple to navigate, free to use and it lets me pay bills as well as send money to other people without any hassle.

Cons

I really don't have any complaints, it's an amazing platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LR

Lisbet R.

Accounting, 1-10 employees

5.0
October 2022

instant access to funds

Pros

Once the transaction is completed, whether I'm the one receiving the money or making the payment, both sides can have the funds available immediately.

Cons

The fees are high and sometimes credit cards get declined.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

CB

Cassandra B.

Automotive, 1-10 employees

5.0
October 2022

Useful during Covid

Pros

Accepting payments through our e-commerce site has been very simple with PayPal. The integration worked flawlessly, refunds are simple to process and it's very clear what each payment is connected to. We've also used it to invoice customers for work done in the shop by entering the details at checkout and they can pay right from their phone without any issues. That was especially useful during the Covid protocols.

Cons

there's not much to complain about. Everything works well and feels very functional.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LP

Laura P.

Health, Wellness and Fitness, 11-50 employees

4.0
October 2022

Payments with ease

Pros

Being able to receive and send payments easily is what I appreciate most about it.

Cons

One thing that gets frustrating is having to sign in every time instead of staying logged in especially since I have so many passwords and don't always remember them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JL

Jake L.

Marketing and Advertising, 11-50 employees

4.0
October 2022

Handy app for invoices

Pros

It feels about as simple as any online banking app I've used. Once it's on your phone, it's very simple to work with and getting invoices through and sharing them with finance is really convenient.

Cons

There aren't any major downsides. The in-app layout could be a bit more user-friendly at first but once I got used to it, it wasn't really a problem. Refunds can also be a little tricky to figure out when needed though not enough to stop it from being useful.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Marketing and Advertising, 1-10 employees

4.0
October 2022

excellent tool for freelancers

Pros

As a freelancer, using it has been a big step forward. I can get paid and handle bill payments without any trouble and even though the fees are a bit high, they're still manageable.

Cons

The part I like least is that some websites still don't support it and that's something they really need to improve.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

TS

Tom S.

Transportation/ Trucking/ Railroad, 101-500 employees

5.0
October 2022

simple to move about

Pros

The site is simple to use and getting around it feels very user-friendly.

Cons

The exchange rate from US dollars to Canadian dollars is a bit on the expensive side.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

AV

Alen V.

Farming, 1-10 employees

5.0
October 2022

easy enough for everyone

Pros

Its usability is simple enough that it works well for just about any type of user.

Cons

It would be helpful to add more ways to top up the wallet such as Tigo Money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IS

Ivan S.

Computer Games, 1-10 employees

5.0
October 2022

Very convenient for purchases

Pros

Its so simple to use and I've been able to make a lot of purchases.

Cons

Some payments have to be accepted on a computer because the mobile app doesn't let you do it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KH

Kila H.

Marketing and Advertising, 1-10 employees

2.0
October 2022

Constant account issues

Pros

You can receive payments through it and you do need to have an account set up in order to use the service.

Cons

It glitches a lot and it feels like you constantly have to create a new account.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

4

Functionality

3

JJ

Jose J.

Hospitality, 11-50 employees

3.0
October 2022

support team takes long to respond

Pros

It is simple to handle and being able to send money to almost anywhere is a big advantage.

Cons

Getting in touch with customer service is really difficult and when they do respond, it usually takes a long time.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

FP

Francis P.

Photography, 1-10 employees

5.0
October 2022

Handles payments well

Pros

Security matters a lot to us and PayPal also handles payments quickly which is a big plus.

Cons

There used to be an issue where the page wouldn't load whenever a transaction got stuck but that has been fixed now.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AB

Audrey B.

Professional Training & Coaching, 101-500 employees

4.0
October 2022

Useful for shared funds

Pros

It's especially useful for shared funds or group expenses. It lets you reimburse the person who made the purchase directly and the whole process is quick and efficient.

Cons

The phone number gets shared automatically.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

MB

Matthias B.

Computer Software, 11-50 employees

5.0
October 2022

Visually pleasant interface

Pros

It feels simple, fast, user-friendly and very convenient. The interface is visually pleasant and overall it offers satisfying value for the price.

Cons

It is still missing certain features and it doesn't seem to receive many updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CS

Carole S.

Retail, 1-10 employees

4.0
October 2022

Transfers happen quickly

Pros

I rely on it for sending customer invoices and for checkout on my website and it's been really convenient. Being able to accept payments from customers around the world is a big plus. The platform is simple to use and transfers to my bank account happen quickly.

Cons

Getting a clear answer from customer support can be frustrating whenever something goes wrong or they place one of their temporary restrictions on the account.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

NG

Nestor g.

Primary/ Secondary Education, 1-10 employees

4.0
October 2022

They keep users informed

Pros

They keep users informed 24/7, sending notifications about any offer or proposal that comes up.

Cons

There's basically nothing major to point out although it could be a bit more consistent at times. Still, it's not really meant to function as a deposit or savings account.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8