PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AC

Achraf c.

Aviation & Aerospace, 500+ employees

4.0
October 2022

Lets me add multiple cards

Pros

Right away, it feels like a user-friendly and secure platform that makes its different features much simpler to use and understand. Transaction processing is extremely fast, almost instant. Being able to add multiple credit card providers is a big plus and the strict security measures make it a platform you can rely on without hesitation. Customer support is outstanding as well, they work with us to find quick solutions while still respecting the user's time. On top of that, the option to add several currencies to the account is very useful since it lets us store a currency and use it whenever needed without the transaction being affected by exchange rate exposure.

Cons

I didn't like how slowly funds were transferred from my bank to it. Even though they now offer faster payment options, bank transfers still take around 3 days.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

RF

Rui F.

Design, 1-10 employees

5.0
October 2022

interface felt clear

Pros

Set up was very simple. I'm not an IT expert at all yet the interface felt clear, user-friendly. I had everything configured and ready to go within just a few minutes.

Cons

Running it in my business has helped cut down costs on fees quite a bit and the customer support has been outstanding. I've dealt with a couple of fraud-related issues but they were taken care of within 24 hours. Anytime I contacted them, the team was responsive and friendly. The only downside is that it can become quite expensive when you need to raise capital for a new project.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

MX

Marcos X.

Music, 1-10 employees

5.0
October 2022

i'd recommend it

Pros

Very reliable and simple to use. I'd definitely recommend it to everyone.

Cons

I don't really have any complaints. Maybe it could use a bit more visibility or promotion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PN

Peter N.

Education Management, 500+ employees

5.0
October 2022

Dependable for trade

Pros

It's dependable around the world and works excellently for trade.

Cons

Receiving the money can sometimes take longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Silvana S.

Food & Beverages, 11-50 employees

5.0
October 2022

Affordable and essential for my business

Pros

Using PayPal has been practical, affordable, useful and secure. It gives me the freedom to handle payments and take action from wherever I need and it has become a basic tool for running my business.

Cons

up to this point, there's nothing that hasn't worked for me. It includes every option I need so I haven't really run into any missing features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KAP

Kjell Anders P.

Translation and Localization, 1-10 employees

5.0
October 2022

easy to handle payments

Pros

Handling payments and sending payment requests through the mobile app is really simple and convenient.

Cons

The browser version though, can feel a little confusing to navigate at times.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JN

juan n.

Furniture, 500+ employees

4.0
October 2022

supported almost everywhere

Pros

It's a payment method that's supported on nearly every shopping website which makes buying online much more convenient.

Cons

I think the trickiest part is sending money between private individuals.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JZ

Jorge Z.

E-Learning, 500+ employees

5.0
October 2022

Well-organized interface

Pros

Very easy to use thanks to its user-friendly interface and the way it simplifies the whole process of buying a product.

Cons

There is a regulation introduced in Mexico, where you can't keep your money there as if it were a bank account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LC

logan c.

Computer Software, 500+ employees

5.0
October 2022

Pretty good

Pros

Sending and receiving payments with it is very simple and the whole process is quick and convenient to use.

Cons

Customer support could be better at times when help is needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

NLS

Nikki lou s.

Outsourcing/ Offshoring, 51-100 employees

4.0
October 2022

Connects with other e-wallets

Pros

It is accepted almost everywhere, connects with other e-wallets and pretty much everyone making payments online uses it.

Cons

The part that still confuses me is how the dollar conversion actually works.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

JA

Joseph A.

Computer Software, 1-10 employees

5.0
October 2022

Reliable security

Pros

Has a user-friendly interface and it's also a reliable and secure place to keep money because the security features are very strong.

Cons

I honestly can't point to any major downside. If I had to be picky, the interface feels a bit too simple and it could use a more modern and polished design.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 500+ employees

4.0
October 2022

Quick invoicing and tracking

Pros

Using it for invoicing and tracking has been simple and fast.

Cons

A big frustration came up when I was billed fraudulently. PayPal said they were reviewing my case but it felt like they sided with the seller without actually reading what I submitted and they didn't give me any way to appeal the decision.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Utilities, 11-50 employees

5.0
October 2022

Unparalelled simplicity

Pros

The real strength of this solution is how simple it is to use.

Cons

There's nothing in particular worth pointing out as a downside.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GF

Giulio F.

Banking, 500+ employees

5.0
October 2022

easy to get refunds

Pros

Setting it up is simple and using it feels very easy. One thing I really appreciate is that getting a refund is also pretty manageable if you end up dealing with a scam.

Cons

Scammers do use the platform quite a bit but there are still ways to protect yourself and avoid those situations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DL

Dakita L.

Education Management, 1-10 employees

3.0
October 2022

Customer service needs improvements

Pros

Getting PayPal integrated is simple, the rollout goes without much trouble and the payment processing itself is simple to handle.

Cons

Dealing with customer service is frustrating because they keep passing you around without actually resolving anything.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

DM

Damacline M.

Research, 500+ employees

5.0
October 2022

Fast response time

Pros

Really appreciate how dependable it has been. Whenever I ran into payment issues involving fraud or items that never showed up, it handled things accurately every time. The customer support team is also excellent and their response time has consistently been very fast.

Cons

I have nothing to complain about because I've never had any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KS

Kenneth S.

Real Estate, 500+ employees

3.0
October 2022

Doesn't feel secure enough

Pros

The application is simple to use when it comes to handling transactions.

Cons

At the same time, it doesn't feel very secure for processing transactions.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

A

Anonymous

Logistics and Supply Chain, 11-50 employees

5.0
October 2022

ease of use stands out

Pros

Because it's so simple to use, it has become one of the platforms I rely on to receive my payments.

Cons

At times, the commission can feel quite high for smaller amounts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

IM

Imam M.

Architecture & Planning, 1-10 employees

5.0
October 2022

Lovely platform that works

Pros

Using this platform feels very simple and it's genuinely pleasant to work with.

Cons

nothing stands out as a problem since the features work really well and do exactly what they should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JC

Jason C.

Government Administration, 500+ employees

5.0
October 2022

great for paying bills

Pros

Paying bills, getting paid for job assignments and processing payments for game recharges all work really well with PayPal.

Cons

At this point, I haven't run into any issues or drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10