Gary K.
Entertainment, 1-10 employees
“Everyone has it”
Pros
Its great how widely it's used, just about everyone already has it.
Cons
My biggest concern is the security. A few times each year, I end up having to change my password and I'm always worried there could eventually be a security breach.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Leonardo C.
Food & Beverages, 1-10 employees
“Offers useful services”
Pros
Getting into the platform is simple, the payment process is convenient and the services it offers are really useful.
Cons
I honestly don't have any complaints to mention because it has worked very well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Fine Art, 1-10 employees
“Lets you add your card”
Pros
What I've liked most about this software is that it lets you shop, add your card and handle everything securely.
Cons
Removing a debit card is difficult and they always seem to deduct a few dollars when you add the card.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Victoria J.
Luxury Goods & Jewelry, 1-10 employees
“Pay in 4 has been a great help”
Pros
One of the best things about PayPal is how widely accepted it is when I'm shopping online so I can use it on a lot of different websites without any hassle. Their Pay in 4 option is also a huge plus especially when money is tight and I need to buy something right away but can't afford to pay the full amount upfront.
Cons
The biggest frustration is how long it can take to hear back from support especially when the problem involves your money and needs immediate attention. The "leave a message and wait for a response" setup can be really irritating when you need help quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Humberto R.
Design, 1-10 employees
“good customer experience”
Pros
Running an online business feels much more practical with it because it speeds up and simplifies both sending and receiving payments. It's a platform you can trust to handle transactions while meeting strong security standards and offering a good customer experience.
Cons
There are times when the security policies feel overly strict, to the point that access to your balance can be limited and your account may stay locked anywhere from 21 to 180 days. If all the information has already been verified, that waiting period really should be shorter.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Anonymous
Consumer Services, 500+ employees
“Handy online billing app”
Pros
Online billing and payments are the part I appreciate most. It works really well for handling transactions.
Cons
Using the website for browsing isn't my favorite part although the mobile app is much more convenient for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
robert m.
Marketing and Advertising, 1-10 employees
“Quick implementation”
Pros
The product is simple to use and the implementation is fast and simple to get up and running.
Cons
Creating different variations of the purchase buttons can be a bit tricky especially when it comes to tracking them properly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Milan B.
Marketing and Advertising, 1-10 employees
“Visually appealing”
Pros
Sending money through PayPal has been really helpful especially since it's widely accepted for international transactions.
Cons
The payment method on this platform also has a nice, appealing look.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rishad A.
Computer Software, 51-100 employees
“includes buyer protection”
Pros
Almost everywhere accepts it which makes sending and receiving payments much more convenient. It also includes buyer protection so if a product or service I paid for doesn't show up, I can reach out and file a claim.
Cons
The fees are quite expensive. In our case, it came to nearly 5% and the exchange rate they use is also pretty low.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
mpho N.
Arts and Crafts, 1-10 employees
“The best program i've ever used”
Pros
Sending and receiving money with PayPal feels really user friendly and it's honestly one of the best platforms I've used. I'd definitely recommend it to others.
Cons
At times it freezes so it would be even better with some updates to improve that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thubelihle N.
Chemicals, 500+ employees
“Much simpler than other tools”
Pros
Compared with other money transfer platforms, this one is much simpler to use. There are no complicated steps to deal with and that is what I appreciate most about it. It also feels very secure and does a good job protecting its users.
Cons
The one drawback with this app is the fees. They feel a bit too high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
yassine a.
Graphic Design, 1-10 employees
“amazing support”
Pros
Feels very simple and the features and functionality are really solid. On top of that, the customer support has been amazing whenever needed.
Cons
The refund process could be better and the exchange rate pricing is not good.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ntebaleng L.
Farming, 500+ employees
“Mobile app makes it accessible”
Pros
It has been really convenient and secure to use. One thing I especially appreciate is being able to pay with a credit card through it. I mostly rely on it to receive money from my children who live overseas and transferring those funds to my FNB bank account is simple. It also lets you send and receive money in different currencies which is a big plus. The mobile app makes it accessible anytime and from anywhere and now and then I also use it to buy products that aren't available in my country or to place food orders on UberEats.
Cons
I don't have any major complaints about it. The only part that frustrates me is that withdrawals to my FNB bank account can take as long as three days to reflect. I'd really prefer it if the payment processing was immediate.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Leon D.
Airlines/ Aviation, 1-10 employees
“Top choice for payments”
Pros
Hands down, this is the best payment app I've used. I rely on it all the time for online purchases as well as sending money to friends. if you're not using it, you're missing out.
Cons
it can be difficult to get helpful responses from customer service.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Sabrina F.
Food Production, 1-10 employees
“Practical and user-friendly payments”
Pros
It feels very simple, practical and comfortable. The platform is user-friendly and it also offers helpful resources that make it easier to clear up any questions that come up.
Cons
I don't really have any complaints. Everything seems to work well and I really appreciate how practical it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Adrian S.
Internet, 1-10 employees
“Email payments made simple”
Pros
Using my email address to receive money is the feature I appreciate most. It's a very simple way for anyone to send funds directly to my account.
Cons
its credit option still isn't widely available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nithin R.
Financial Services, 51-100 employees
“it has evolved a lot”
Pros
After using PayPal for the past 10 years, I've watched it evolve quite a bit. My payments have consistently been smooth and hassle-free throughout that time especially during the periods when we were working overseas.
Cons
Linking a bank account can be difficult especially with Indian accounts. I never seem to receive the verification deposits.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Joana R.
Law Enforcement, 500+ employees
“Practical and secure payments”
Pros
It's simple to use, very practical and feels secure when handling transactions.
Cons
I honestly haven't come across anything that needs improvement since it works well overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max H.
Computer Software, 500+ employees
“Paypal credit is useful”
Pros
One thing keeps me coming back to PayPal, its credit option. PayPal Credit lets you buy from approved online vendors and avoid interest for six months which is something I genuinely appreciate. That said, they hit me with a $40 late fee when I made a payment on the last day of my billing cycle. Because I'm on the West Coast and their billing office is on the East Coast, they counted it as late which didn't feel right at all. That experience definitely lowered my opinion of their service. When I reached out about it, customer support wasn't very helpful either. Even with that issue, I still use the service from time to time.
Cons
Dealing with customer service has been frustrating more than once. If you only use the basic services and never need to contact support, you might not run into the problem at all. Still, it really shouldn't have to work that way.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
6
Jose Agustin A.
Real Estate, 1-10 employees
“Useful payment features”
Pros
Its payment features are really convenient to use when paying.
Cons
The payment and deposit process can take a while and feels slower than expected.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7