Raul P.
Information Technology and Services, 500+ employees
“keeps data secure”
Pros
The best part has been the security of my information and the confidence it gives me when making a transfer.
Cons
It doesn't allow bank accounts that are not based in the United States.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
friedman H.
Entertainment, 1-10 employees
“Love the repayment request feature”
Pros
The repayment request feature is really useful especially in situations where you're not satisfied with a product you bought or the service you received.
Cons
If you're based in South Africa, connecting it with FNB can be a bit difficult and linking it to other banks isn't possible at all right now. I really hope that changes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mhd F.
Computer & Network Security, 500+ employees
“Email payments for global business”
Pros
Sending payments by email or shareable links makes it really convenient for me to handle transactions with customers across different countries. It fits my business needs very well especially when working with clients around the world.
Cons
I still have to pay attention to the different account types available in each country since PayPal separates and classifies accounts based on the user's location.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jessica A.
Entertainment, 1-10 employees
“Payment process made simple”
Pros
Handling payments through this has been really convenient especially when someone needs to send money quickly. It's very simple to use and makes the whole payment process feel simple.
Cons
At times some people don't really understand how to use it when making a payment which can create a little confusion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bwanali L.
Health, Wellness and Fitness, 11-50 employees
“can get a debit card”
Pros
Being able to send and receive money, shop online and use extra options like credit makes PayPal really useful. If you qualify, you can also get a debit card for direct deposits and everyday purchases which adds even more convenience.
Cons
Customer support can sometimes take a while to respond and the platform does have quite a few glitches from time to time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Andrew V.
Food & Beverages, 1-10 employees
“Everything works perfectly”
Pros
Everything has been going well and I even get paid there for the surveys I complete.
Cons
I really don't have any complaints since everything is in order.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Construction, 11-50 employees
“Very bad support”
Pros
I didn't find anything useful about it. I can make payments safely through other options without putting myself through the frustration this caused.
Cons
Customer service really needs improvement. It would help to have support staff who actually understand the issue and work toward fixing it instead of just repeating the same response.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Anonymous
Hospitality, 1-10 employees
“Really helpful payment tool”
Pros
Everything about it has been really good and it helps me a lot with what I need.
Cons
At the beginning, it was a bit difficult for me to use but now I feel comfortable with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jaden A.
Hospitality, 1-10 employees
“Full marks to it”
Pros
It makes online checkout really quick and convenient. Instead of entering all my payment details every time, I can just use it and be done in seconds. I also appreciate that after logging in a few times, it doesn't keep asking me to verify every single time which makes the whole process even better.
Cons
I don't have any complaints right now. It's a 10/10 for me. There are a lot of features built in but they've all been useful and positive so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sara A.
Food & Beverages, 1-10 employees
“Even a child can use it”
Pros
Paying and receiving money is very simple with PayPal so simple that even a child could do it.
Cons
I don't like that when I get paid, the collection fee is deducted from my amount. That charge really should be taken from the person making the payment instead.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Shai R.
Gambling & Casinos, 51-100 employees
“Easy to deploy”
Pros
Getting the invoicing and billing tool up and running is pretty simple so deployment doesn't take much effort.
Cons
The fees it takes in commissions are absurdly high and feel seriously overpriced.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Jennifer S.
Construction, 11-50 employees
“ease of use”
Pros
Easy to handle and it makes sending and receiving payments quick and convenient.
Cons
I don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel F.
Consumer Services, 11-50 employees
“keeps growing”
Pros
Receiving payments through it is simple and fast and it gives you a secure way to keep track of how much income is coming in during each period. More and more people are using this method now so handling sales and payment-related tasks keeps getting quicker.
Cons
The process of linking or setting up a bank account for affiliation could be a bit simpler.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Derek H.
Entertainment, 11-50 employees
“genuinely helpful product”
Pros
Using it every day for our business has shown me how simple it is to work with and I was pleasantly surprised by how secure and genuinely helpful it turned out to be.
Cons
I'd change the support access, I wish there were a more convenient way to reach them such as a live chat option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Internet, 1-10 employees
“ridiculous exchange rates”
Pros
When I need to send money to someone overseas, this is sometimes the only workable option available. In those cases, I end up using it simply because there really isn't another choice.
Cons
I'm nowhere near as enthusiastic about it as I used to be. The exchange rates are ridiculous which makes it far too expensive and services like Revolut and Wise are miles ahead at this point.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
6
Boris Fernando C.
Mechanical or Industrial Engineering, 101-500 employees
“Your details stay hidden”
Pros
Making purchases online with PayPal is very convenient and it always feels secure. Your payment method details stay hidden from sellers which gives an extra level of privacy and the overall security is really strong.
Cons
When you need to transfer money to your bank account, it has to be a U.S. account. It really should have partnerships at least with banks or countries where the dollar is used as the official currency.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
juan v.
Industrial Automation, 500+ employees
“Ability to add my credit cards”
Pros
I've been able to add my credit cards without any issues and every payment has gone through properly. On top of that, I feel confident using it because my information seems well protected and secure.
Cons
Using the platform can be a bit complicated especially when it comes to dealing with customer service.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Evelyn O.
Hospitality, 1-10 employees
“Simple to access”
Pros
It's a payment system that's simple to access, the usage instructions are simple and it lets you send and receive money in a reliable way.
Cons
Linking my bank account to receive payments took quite a few steps and required a lot of prior information that I needed to have ready.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Msawenkosi N.
Music, 1-10 employees
“Easy from start to finish”
Pros
Shopping online has been much more convenient with it and I'm able to buy products from different stores without any trouble. The app is very simple to use and feels simple from start to finish.
Cons
Sending money over to other banks can be difficult and that part of the process could definitely be more convenient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Natalie K.
Health, Wellness and Fitness, 1-10 employees
“Quick and easy payments”
Pros
PayPal makes paying and receiving money really quick and convenient so handling transactions doesn't take much effort.
Cons
If there's no way to prove an item was not received, you can end up paying for products that never arrived.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10