PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

RP

Raul P.

Information Technology and Services, 500+ employees

5.0
October 2022

keeps data secure

Pros

The best part has been the security of my information and the confidence it gives me when making a transfer.

Cons

It doesn't allow bank accounts that are not based in the United States.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FH

friedman H.

Entertainment, 1-10 employees

5.0
October 2022

Love the repayment request feature

Pros

The repayment request feature is really useful especially in situations where you're not satisfied with a product you bought or the service you received.

Cons

If you're based in South Africa, connecting it with FNB can be a bit difficult and linking it to other banks isn't possible at all right now. I really hope that changes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MF

Mhd F.

Computer & Network Security, 500+ employees

5.0
October 2022

Email payments for global business

Pros

Sending payments by email or shareable links makes it really convenient for me to handle transactions with customers across different countries. It fits my business needs very well especially when working with clients around the world.

Cons

I still have to pay attention to the different account types available in each country since PayPal separates and classifies accounts based on the user's location.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JA

Jessica A.

Entertainment, 1-10 employees

5.0
October 2022

Payment process made simple

Pros

Handling payments through this has been really convenient especially when someone needs to send money quickly. It's very simple to use and makes the whole payment process feel simple.

Cons

At times some people don't really understand how to use it when making a payment which can create a little confusion.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BL

Bwanali L.

Health, Wellness and Fitness, 11-50 employees

5.0
October 2022

can get a debit card

Pros

Being able to send and receive money, shop online and use extra options like credit makes PayPal really useful. If you qualify, you can also get a debit card for direct deposits and everyday purchases which adds even more convenience.

Cons

Customer support can sometimes take a while to respond and the platform does have quite a few glitches from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AV

Andrew V.

Food & Beverages, 1-10 employees

5.0
October 2022

Everything works perfectly

Pros

Everything has been going well and I even get paid there for the surveys I complete.

Cons

I really don't have any complaints since everything is in order.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Construction, 11-50 employees

1.0
October 2022

Very bad support

Pros

I didn't find anything useful about it. I can make payments safely through other options without putting myself through the frustration this caused.

Cons

Customer service really needs improvement. It would help to have support staff who actually understand the issue and work toward fixing it instead of just repeating the same response.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

2

A

Anonymous

Hospitality, 1-10 employees

5.0
October 2022

Really helpful payment tool

Pros

Everything about it has been really good and it helps me a lot with what I need.

Cons

At the beginning, it was a bit difficult for me to use but now I feel comfortable with it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

JA

Jaden A.

Hospitality, 1-10 employees

5.0
October 2022

Full marks to it

Pros

It makes online checkout really quick and convenient. Instead of entering all my payment details every time, I can just use it and be done in seconds. I also appreciate that after logging in a few times, it doesn't keep asking me to verify every single time which makes the whole process even better.

Cons

I don't have any complaints right now. It's a 10/10 for me. There are a lot of features built in but they've all been useful and positive so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

sara A.

Food & Beverages, 1-10 employees

5.0
October 2022

Even a child can use it

Pros

Paying and receiving money is very simple with PayPal so simple that even a child could do it.

Cons

I don't like that when I get paid, the collection fee is deducted from my amount. That charge really should be taken from the person making the payment instead.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SR

Shai R.

Gambling & Casinos, 51-100 employees

3.0
October 2022

Easy to deploy

Pros

Getting the invoicing and billing tool up and running is pretty simple so deployment doesn't take much effort.

Cons

The fees it takes in commissions are absurdly high and feel seriously overpriced.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

JS

Jennifer S.

Construction, 11-50 employees

5.0
October 2022

ease of use

Pros

Easy to handle and it makes sending and receiving payments quick and convenient.

Cons

I don't have any complaints about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JF

Joel F.

Consumer Services, 11-50 employees

4.0
October 2022

keeps growing

Pros

Receiving payments through it is simple and fast and it gives you a secure way to keep track of how much income is coming in during each period. More and more people are using this method now so handling sales and payment-related tasks keeps getting quicker.

Cons

The process of linking or setting up a bank account for affiliation could be a bit simpler.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

DH

Derek H.

Entertainment, 11-50 employees

5.0
October 2022

genuinely helpful product

Pros

Using it every day for our business has shown me how simple it is to work with and I was pleasantly surprised by how secure and genuinely helpful it turned out to be.

Cons

I'd change the support access, I wish there were a more convenient way to reach them such as a live chat option.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Internet, 1-10 employees

3.0
October 2022

ridiculous exchange rates

Pros

When I need to send money to someone overseas, this is sometimes the only workable option available. In those cases, I end up using it simply because there really isn't another choice.

Cons

I'm nowhere near as enthusiastic about it as I used to be. The exchange rates are ridiculous which makes it far too expensive and services like Revolut and Wise are miles ahead at this point.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

4

Functionality

6

BFC

Boris Fernando C.

Mechanical or Industrial Engineering, 101-500 employees

5.0
October 2022

Your details stay hidden

Pros

Making purchases online with PayPal is very convenient and it always feels secure. Your payment method details stay hidden from sellers which gives an extra level of privacy and the overall security is really strong.

Cons

When you need to transfer money to your bank account, it has to be a U.S. account. It really should have partnerships at least with banks or countries where the dollar is used as the official currency.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JV

juan v.

Industrial Automation, 500+ employees

5.0
October 2022

Ability to add my credit cards

Pros

I've been able to add my credit cards without any issues and every payment has gone through properly. On top of that, I feel confident using it because my information seems well protected and secure.

Cons

Using the platform can be a bit complicated especially when it comes to dealing with customer service.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

EO

Evelyn O.

Hospitality, 1-10 employees

5.0
October 2022

Simple to access

Pros

It's a payment system that's simple to access, the usage instructions are simple and it lets you send and receive money in a reliable way.

Cons

Linking my bank account to receive payments took quite a few steps and required a lot of prior information that I needed to have ready.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MN

Msawenkosi N.

Music, 1-10 employees

5.0
October 2022

Easy from start to finish

Pros

Shopping online has been much more convenient with it and I'm able to buy products from different stores without any trouble. The app is very simple to use and feels simple from start to finish.

Cons

Sending money over to other banks can be difficult and that part of the process could definitely be more convenient.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

NK

Natalie K.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

Quick and easy payments

Pros

PayPal makes paying and receiving money really quick and convenient so handling transactions doesn't take much effort.

Cons

If there's no way to prove an item was not received, you can end up paying for products that never arrived.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10