PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AJ

Abhishek J.

Education Management, 1-10 employees

4.0
October 2022

supports Bitcoin and other cryptocurrencies

Pros

It has been great because it's simple to navigate and connects nicely with other websites and platforms for collecting payments. One thing I especially appreciate is that it now supports Bitcoin and other cryptocurrencies which adds even more flexibility.

Cons

It can be frustrating when funds are needed immediately since that's where problems tend to come up. The unreliable IPN and API often cause transaction issues, particularly in cases involving limited inventory where instant verification is important.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

LR

Lena R.

Food & Beverages, 1-10 employees

1.0
October 2022

constant fraud alerts and no support

Pros

I used to appreciate how convenient and simple it was to use.

Cons

Lately, it has become incredibly frustrating. My account has been compromised countless times and I keep getting emails about fake charges which means I have to waste time calling my bank and updating passwords. The worst part is the lack of real support, no actual person to talk to by phone or email. When items do arrive, they often are nothing like what was advertised or shown in the photos and I have also been hit with random extra charges that were never disclosed. On top of that, the sales tax can be outrageous sometimes as high as 30%. It feels like there is no real protection for the customer. And if you do manage to get past the automated barriers and reach someone, they are difficult to understand and seem completely uninterested in helping. All I get are scripted responses and it ends up wasting time I should be spending on my business.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

OL

Otto L.

Accounting, 1-10 employees

5.0
October 2022

covers the essentials

Pros

PayPal covers the essentials you need for making payments and can also be used to earn money. It's one of the most widely used online payment methods which makes it feel reliable and convenient.

Cons

It doesn't work as well for in-person purchases since there isn't a card available to use for real-life payments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RS

Richard S.

Food & Beverages, 11-50 employees

5.0
October 2022

fast shipping

Pros

it feels secure and sellers tend to ship goods faster than they do with advance bank transfer. There are no fees for the buyer and paying by phone is really convenient.

Cons

I haven't noticed any downsides so far. Up to now, I'm completely satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA

Dominique A.

Public Relations and Communications, 500+ employees

4.0
October 2022

Efficient payments with paypal

Pros

Using it feels efficient and simple which makes day-to-day payments really convenient.

Cons

Getting credited when receiving payments has been a bit challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

LS

Lynn S.

Writing and Editing, 11-50 employees

4.0
October 2022

Ideal for recurring payments

Pros

It works really well when I need to set it and forget it for subscriptions or other recurring services.

Cons

It seemed like they were trying to control where I could spend my money, at least until they got called out for it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

ES

Emilia S.

Restaurants, 1-10 employees

5.0
October 2022

Widely used and hassle-free

Pros

Since most people already use this system, sending and receiving money through the platform is really convenient.

Cons

Nothing to mention, as I haven't run into any problems with my transactions so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VL

Virginie L.

Civic & Social Organization, 1-10 employees

3.0
October 2022

Security concerns

Pros

A lot of platforms use it as a payment method which makes it really convenient to pay online.

Cons

it doesn't feel very secure and there seem to be quite a lot of account hacking issues.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

CD

Christina D.

Individual & Family Services, 1-10 employees

5.0
October 2022

more people should use it

Pros

I really wish more places would accept it as a payment option because the security is excellent and the platform is simple to use.

Cons

When you send someone more than a certain amount, the payment can take a while to go through since they need to verify that it is not fraudulent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KG

Karen G.

Education Management, 500+ employees

5.0
October 2022

They deal everything professionally

Pros

Being able to send and receive money both locally and internationally with low fees makes payments really convenient especially when transferring funds to someone in another country. It also works very well for online shopping and checkout is even faster when my account is already logged in and ready to use in the app. The mobile app is simple and convenient to navigate. Overall, it has been very useful and the customer support has been solid too. I had to call once about a transaction and the issue was handled professionally and without delay.

Cons

At this point, I honestly have not run into any downsides with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC

Sara C.

Construction, 11-50 employees

5.0
October 2022

Fast payment releases

Pros

Releasing payments in PayPal feels very user-friendly. Everything moves quickly and it's very simple to use.

Cons

I haven't run into anything I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ZM

Zan M.

Computer & Network Security, 1-10 employees

5.0
October 2022

Appreciate everything about it

Pros

Absolutely love everything about it especially how fast it is. Keep up the excellent work.

Cons

I have nothing negative to say. The app is excellent and the website is just as good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DA

Debbie A.

Retail, 1-10 employees

5.0
October 2022

Love using paypal

Pros

Getting into the platform is simple and using it feels very simple. I really love this program.

Cons

Everything has been excellent. I can't think of anything they really need to improve.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD

Arturo D.

Hospital & Health Care, 500+ employees

5.0
October 2022

Quick to learn

Pros

Getting used to the website is pretty simple and that's really the main positive point for me.

Cons

The part I've liked the least is how slow it feels and it still doesn't seem fully optimized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JC

Jaquelin C.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

I use it all the time

Pros

I use it all the time for payments and it's become one of the services I trust most. Whenever I pay with it, I feel safe using it.

Cons

I can't think of anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

PM

paul m.

Retail, 1-10 employees

2.0
October 2022

Security issues and overreach

Pros

It works well as a payment option because a lot of people already have an account so connecting it is convenient.

Cons

I've had my account hacked multiple times even though I used a strong password. In one case, people based in Asia tried to send money to themselves from my account. It makes me feel like some of my information may have been shared with third parties which seems to be happening more and more these days. Another frustrating part is the checkout process: instead of just charging a guest's card automatically, people often have to sign in or choose the guest option manually. Some have even been required to enter a code sent by text and if they can't, the payment won't go through. What really pushed me away though, was the decision to automatically remove $2,500 from people's accounts over "misinformation." Who gets to decide what counts as misinformation and who is monitoring that? That kind of policy feels extremely dangerous to me. A service like this should focus on handling payments and acting as a middleman between customers and businesses, not taking on that kind of role. It really feels like some companies have lost sight of what they're supposed to do.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

3

AD

Ashirbad D.

Information Technology and Services, 500+ employees

5.0
October 2022

most advanced platform I've used

Pros

Among the most advanced platforms I've used for payments and financial services, PayPal also works really well for e-commerce and as a digital payment gateway across many applications. It's a truly powerful and user-friendly piece of software.

Cons

I haven't run into any downsides with this software and it offers all the features I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LS

Leslie S.

Law Practice, 1-10 employees

4.0
October 2022

Necessary in this day and age

Pros

Using it is simple and it's accepted just about everywhere. We'd definitely miss out on customer payments if we didn't offer it.

Cons

At times, the security steps can feel a bit complex. Even so, I'd rather deal with extra security than not have enough.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AL

Alessandro L.

Renewables & Environment, 500+ employees

5.0
October 2022

multiple funding options

Pros

Payments feel secure and having the option to choose between multiple funding sources is really convenient.

Cons

Compared with Satispay, it feels less user-friendly and users who are less familiar with this kind of app could easily feel a bit lost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SR

Simon R.

Environmental Services, 500+ employees

5.0
October 2022

works across many countries

Pros

Works well in lots of situations and across different countries and it's very simple to use.

Cons

The fees can feel pretty high at times so that part isn't ideal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10