Abhishek J.
Education Management, 1-10 employees
“supports Bitcoin and other cryptocurrencies”
Pros
It has been great because it's simple to navigate and connects nicely with other websites and platforms for collecting payments. One thing I especially appreciate is that it now supports Bitcoin and other cryptocurrencies which adds even more flexibility.
Cons
It can be frustrating when funds are needed immediately since that's where problems tend to come up. The unreliable IPN and API often cause transaction issues, particularly in cases involving limited inventory where instant verification is important.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Lena R.
Food & Beverages, 1-10 employees
“constant fraud alerts and no support”
Pros
I used to appreciate how convenient and simple it was to use.
Cons
Lately, it has become incredibly frustrating. My account has been compromised countless times and I keep getting emails about fake charges which means I have to waste time calling my bank and updating passwords. The worst part is the lack of real support, no actual person to talk to by phone or email. When items do arrive, they often are nothing like what was advertised or shown in the photos and I have also been hit with random extra charges that were never disclosed. On top of that, the sales tax can be outrageous sometimes as high as 30%. It feels like there is no real protection for the customer. And if you do manage to get past the automated barriers and reach someone, they are difficult to understand and seem completely uninterested in helping. All I get are scripted responses and it ends up wasting time I should be spending on my business.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Otto L.
Accounting, 1-10 employees
“covers the essentials”
Pros
PayPal covers the essentials you need for making payments and can also be used to earn money. It's one of the most widely used online payment methods which makes it feel reliable and convenient.
Cons
It doesn't work as well for in-person purchases since there isn't a card available to use for real-life payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Richard S.
Food & Beverages, 11-50 employees
“fast shipping”
Pros
it feels secure and sellers tend to ship goods faster than they do with advance bank transfer. There are no fees for the buyer and paying by phone is really convenient.
Cons
I haven't noticed any downsides so far. Up to now, I'm completely satisfied with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dominique A.
Public Relations and Communications, 500+ employees
“Efficient payments with paypal”
Pros
Using it feels efficient and simple which makes day-to-day payments really convenient.
Cons
Getting credited when receiving payments has been a bit challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Lynn S.
Writing and Editing, 11-50 employees
“Ideal for recurring payments”
Pros
It works really well when I need to set it and forget it for subscriptions or other recurring services.
Cons
It seemed like they were trying to control where I could spend my money, at least until they got called out for it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Emilia S.
Restaurants, 1-10 employees
“Widely used and hassle-free”
Pros
Since most people already use this system, sending and receiving money through the platform is really convenient.
Cons
Nothing to mention, as I haven't run into any problems with my transactions so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Virginie L.
Civic & Social Organization, 1-10 employees
“Security concerns”
Pros
A lot of platforms use it as a payment method which makes it really convenient to pay online.
Cons
it doesn't feel very secure and there seem to be quite a lot of account hacking issues.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Christina D.
Individual & Family Services, 1-10 employees
“more people should use it”
Pros
I really wish more places would accept it as a payment option because the security is excellent and the platform is simple to use.
Cons
When you send someone more than a certain amount, the payment can take a while to go through since they need to verify that it is not fraudulent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Karen G.
Education Management, 500+ employees
“They deal everything professionally”
Pros
Being able to send and receive money both locally and internationally with low fees makes payments really convenient especially when transferring funds to someone in another country. It also works very well for online shopping and checkout is even faster when my account is already logged in and ready to use in the app. The mobile app is simple and convenient to navigate. Overall, it has been very useful and the customer support has been solid too. I had to call once about a transaction and the issue was handled professionally and without delay.
Cons
At this point, I honestly have not run into any downsides with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara C.
Construction, 11-50 employees
“Fast payment releases”
Pros
Releasing payments in PayPal feels very user-friendly. Everything moves quickly and it's very simple to use.
Cons
I haven't run into anything I dislike about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zan M.
Computer & Network Security, 1-10 employees
“Appreciate everything about it”
Pros
Absolutely love everything about it especially how fast it is. Keep up the excellent work.
Cons
I have nothing negative to say. The app is excellent and the website is just as good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Debbie A.
Retail, 1-10 employees
“Love using paypal”
Pros
Getting into the platform is simple and using it feels very simple. I really love this program.
Cons
Everything has been excellent. I can't think of anything they really need to improve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arturo D.
Hospital & Health Care, 500+ employees
“Quick to learn”
Pros
Getting used to the website is pretty simple and that's really the main positive point for me.
Cons
The part I've liked the least is how slow it feels and it still doesn't seem fully optimized.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jaquelin C.
Health, Wellness and Fitness, 1-10 employees
“I use it all the time”
Pros
I use it all the time for payments and it's become one of the services I trust most. Whenever I pay with it, I feel safe using it.
Cons
I can't think of anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
paul m.
Retail, 1-10 employees
“Security issues and overreach”
Pros
It works well as a payment option because a lot of people already have an account so connecting it is convenient.
Cons
I've had my account hacked multiple times even though I used a strong password. In one case, people based in Asia tried to send money to themselves from my account. It makes me feel like some of my information may have been shared with third parties which seems to be happening more and more these days. Another frustrating part is the checkout process: instead of just charging a guest's card automatically, people often have to sign in or choose the guest option manually. Some have even been required to enter a code sent by text and if they can't, the payment won't go through. What really pushed me away though, was the decision to automatically remove $2,500 from people's accounts over "misinformation." Who gets to decide what counts as misinformation and who is monitoring that? That kind of policy feels extremely dangerous to me. A service like this should focus on handling payments and acting as a middleman between customers and businesses, not taking on that kind of role. It really feels like some companies have lost sight of what they're supposed to do.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Ashirbad D.
Information Technology and Services, 500+ employees
“most advanced platform I've used”
Pros
Among the most advanced platforms I've used for payments and financial services, PayPal also works really well for e-commerce and as a digital payment gateway across many applications. It's a truly powerful and user-friendly piece of software.
Cons
I haven't run into any downsides with this software and it offers all the features I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Leslie S.
Law Practice, 1-10 employees
“Necessary in this day and age”
Pros
Using it is simple and it's accepted just about everywhere. We'd definitely miss out on customer payments if we didn't offer it.
Cons
At times, the security steps can feel a bit complex. Even so, I'd rather deal with extra security than not have enough.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Alessandro L.
Renewables & Environment, 500+ employees
“multiple funding options”
Pros
Payments feel secure and having the option to choose between multiple funding sources is really convenient.
Cons
Compared with Satispay, it feels less user-friendly and users who are less familiar with this kind of app could easily feel a bit lost.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Simon R.
Environmental Services, 500+ employees
“works across many countries”
Pros
Works well in lots of situations and across different countries and it's very simple to use.
Cons
The fees can feel pretty high at times so that part isn't ideal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10