Jorge A.
Restaurants, 51-100 employees
“Useful for global payments”
Pros
It lets me send and receive money internationally and I can also use it to shop and pay through that method without any hassle.
Cons
Some apps still don't support payments through PayPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Bethany C.
Marketing and Advertising, 1-10 employees
“Six-month funds freeze disaster”
Pros
At the beginning, it made invoicing incredibly simple and sending money to people was much more convenient than most other options at the time. That was actually how I paid my employees. They were also well ahead of many other companies when it came to invoicing features for small businesses.
Cons
Everything changed when my account was suddenly frozen and, along with it, all of my business funds over so-called "suspected fraud." Nothing about my activity had changed and I had done absolutely nothing wrong. They never gave me any real explanation and it took SIX MONTHS before I could access my money again. For a small business, that kind of delay was a complete disaster and it's the reason I'll never use PayPal again. I can admit that invoicing is harder now without it but at least there are other money transfer apps out there.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
3
Functionality
3
Tonya H.
Automotive, 1-10 employees
“Feels so comfortable”
Pros
Whether it's for personal use or business, I rely on it regularly. I feel confident using it because my information stays private and secure which makes sending and receiving money from customers or for personal transactions feel completely comfortable. Knowing my data is protected gives me a real sense of security every time I use it.
Cons
I don't have anything to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Annabella V.
Apparel & Fashion, 1-10 employees
“Reliable for selling”
Pros
Using it for Depop changed my mind about relying on it for payments. Some apps only take PayPal which used to make me a bit unsure but since I started selling clothes online with it, everything has worked out without any issues.
Cons
The part I like least is having to pay a fee if I want to access the full amount of my money immediately.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Albert A.
Arts and Crafts, 1-10 employees
“Having it as an option is wonderful”
Pros
Having PayPal as a payment option is a big plus for any business since so many people already have an account with it. A lot of customers see it as a secure way to pay online so offering it can give them more confidence to complete their purchase. It's also simple to use which makes the whole payment process more convenient.
Cons
My only real concern is the fees which feel a bit high and could be reduced especially for startups.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Nir P.
Computer Games, 500+ employees
“Direct card payments make more sense”
Pros
There was a time when paying with it felt very simple.
Cons
At this point, paying straight with a credit card is more convenient. They also recently added a clause to their agreement saying they could take $2,500 from your account for promoting "false information," and even though they removed it a few days later, that kind of move really bothers me.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Nicole P.
Graphic Design, 1-10 employees
“no upfront cost”
Pros
One thing that works really well with it is that there's no upfront cost to use it, you only get charged when you actually process payments. They do take a percentage from each deposit but I appreciate having the option to move funds right away for a fee or wait a day and transfer for free.
Cons
The fee for instant transfers has gone up so we only use that option when it's absolutely necessary since it cuts further into our income.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Nancy G.
Design, 1-10 employees
“Free to use”
Pros
There's no cost to use it and it's a trusted option for sending money. It links directly to my bank account and moving money back and forth between PayPal and my bank is fairly simple.
Cons
The currency exchange rates feel a bit expensive and transfers to a linked bank account could definitely arrive faster.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Masego M.
Cosmetics, 500+ employees
“Anyone can understand it”
Pros
Pretty much anyone can figure it out without any trouble and I also really appreciate how strong their data security is.
Cons
I honestly don't have any complaints about the software at this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
“handles recurring automatic payments for me”
Pros
I really appreciate that it handles recurring automatic payments for me and I can also keep track of my receipts in one place.
Cons
I havent noticed any drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Danielle S.
Hospitality, 11-50 employees
“Paypal has been a game changer”
Pros
It has been a game changer. It's simple to use, accepted in so many places and it makes paying much faster. I can access it from my phone, computer or tablet which is really convenient. It also lets me save multiple payment methods and keeps a clear record of every transaction.
Cons
A downside was dealing with a fraudulent transaction that PayPal wasn't able to resolve for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
GeraIdo S.
Investment Banking, 1-10 employees
“Nice interface”
Pros
The interface is simple to use and the payment methods are very efficient and fast even without a card.
Cons
once a transaction has been started, there's no way to cancel it. Another downside is that the app still isn't available in certain countries.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Anonymous
Electrical/ Electronic Manufacturing, 1-10 employees
“Lot of companies support it”
Pros
Its easy to use and it lets you both send and receive money without any hassle. On top of that, a lot of companies support it so you can use it to pay in almost any place.
Cons
Moving money to your own bank account can occasionally take a bit of time but aside from that, I really don't have anything negative to say about it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Juliet I.
Legal Services, 51-100 employees
“so simple to navigate”
Pros
Being able to connect it to my bank account and credit cards was a big plus since it made tracking payments and making purchases much more convenient. The interface is also very user-friendly and simple to navigate.
Cons
I could only connect one bank account since some banks were not compatible with the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Milan B.
Apparel & Fashion, 11-50 employees
“Performs exactly as expected”
Pros
Almost anyone can use it and it performs exactly as expected whenever I need to send money or accept payments.
Cons
The transaction fees can really pile up once a lot of payments start coming in and before long you're spending hundreds or even thousands of dollars on charges.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Christian L.
Telecommunications, 1-10 employees
“Love it!”
Pros
Found it user-friendly and we absolutely love working with it.
Cons
The only trouble has been with the mobile app especially when trying to log in.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
mick g.
Information Technology and Services, 1-10 employees
“Helps me stay aware of activity on the account”
Pros
It has been very simple and the platform feels secure with MFA in place. I also get some useful notifications which helps me stay aware of activity on the account.
Cons
I'd still like to see more notifications around account management and access so it's easier to keep track of every important change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Matthew A.
Graphic Design, 1-10 employees
“Feels smooth throughout”
Pros
Using it feels smooth from start to finish and the whole process works without any hassle.
Cons
My only complaint would be the ATM withdrawal limit, I'd really like to see the amount you can take out increased.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
John Crescenciano Joseph D.
Hospital & Health Care, 500+ employees
“Good experience overall”
Pros
Has been a really good experience and the invoicing feature is simple to work with.
Cons
At this point, I haven't noticed anything missing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
ibadat s.
Logistics and Supply Chain, 51-100 employees
“Reliable payouts for Airbnb”
Pros
I've been using it for my Airbnb payments and the transactions have always gone through without any problems. Moving the money into my account is simple and the best part is that there are no transfer fees. That's honestly pretty awesome.
Cons
Refunds do take a bit longer to process compared to regular banks but I'm fine with that since I've never actually run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9