PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JA

Jorge A.

Restaurants, 51-100 employees

5.0
October 2022

Useful for global payments

Pros

It lets me send and receive money internationally and I can also use it to shop and pay through that method without any hassle.

Cons

Some apps still don't support payments through PayPal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

BC

Bethany C.

Marketing and Advertising, 1-10 employees

2.0
October 2022

Six-month funds freeze disaster

Pros

At the beginning, it made invoicing incredibly simple and sending money to people was much more convenient than most other options at the time. That was actually how I paid my employees. They were also well ahead of many other companies when it came to invoicing features for small businesses.

Cons

Everything changed when my account was suddenly frozen and, along with it, all of my business funds over so-called "suspected fraud." Nothing about my activity had changed and I had done absolutely nothing wrong. They never gave me any real explanation and it took SIX MONTHS before I could access my money again. For a small business, that kind of delay was a complete disaster and it's the reason I'll never use PayPal again. I can admit that invoicing is harder now without it but at least there are other money transfer apps out there.

Rating Distribution

Ease of use

2

Value for money

4

Customer Support

3

Functionality

3

TH

Tonya H.

Automotive, 1-10 employees

5.0
October 2022

Feels so comfortable

Pros

Whether it's for personal use or business, I rely on it regularly. I feel confident using it because my information stays private and secure which makes sending and receiving money from customers or for personal transactions feel completely comfortable. Knowing my data is protected gives me a real sense of security every time I use it.

Cons

I don't have anything to mention here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AV

Annabella V.

Apparel & Fashion, 1-10 employees

5.0
October 2022

Reliable for selling

Pros

Using it for Depop changed my mind about relying on it for payments. Some apps only take PayPal which used to make me a bit unsure but since I started selling clothes online with it, everything has worked out without any issues.

Cons

The part I like least is having to pay a fee if I want to access the full amount of my money immediately.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AA

Albert A.

Arts and Crafts, 1-10 employees

4.0
October 2022

Having it as an option is wonderful

Pros

Having PayPal as a payment option is a big plus for any business since so many people already have an account with it. A lot of customers see it as a secure way to pay online so offering it can give them more confidence to complete their purchase. It's also simple to use which makes the whole payment process more convenient.

Cons

My only real concern is the fees which feel a bit high and could be reduced especially for startups.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

NP

Nir P.

Computer Games, 500+ employees

2.0
October 2022

Direct card payments make more sense

Pros

There was a time when paying with it felt very simple.

Cons

At this point, paying straight with a credit card is more convenient. They also recently added a clause to their agreement saying they could take $2,500 from your account for promoting "false information," and even though they removed it a few days later, that kind of move really bothers me.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

NP

Nicole P.

Graphic Design, 1-10 employees

5.0
October 2022

no upfront cost

Pros

One thing that works really well with it is that there's no upfront cost to use it, you only get charged when you actually process payments. They do take a percentage from each deposit but I appreciate having the option to move funds right away for a fee or wait a day and transfer for free.

Cons

The fee for instant transfers has gone up so we only use that option when it's absolutely necessary since it cuts further into our income.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

NG

Nancy G.

Design, 1-10 employees

5.0
October 2022

Free to use

Pros

There's no cost to use it and it's a trusted option for sending money. It links directly to my bank account and moving money back and forth between PayPal and my bank is fairly simple.

Cons

The currency exchange rates feel a bit expensive and transfers to a linked bank account could definitely arrive faster.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

MM

Masego M.

Cosmetics, 500+ employees

5.0
October 2022

Anyone can understand it

Pros

Pretty much anyone can figure it out without any trouble and I also really appreciate how strong their data security is.

Cons

I honestly don't have any complaints about the software at this point.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Retail, 1-10 employees

5.0
October 2022

handles recurring automatic payments for me

Pros

I really appreciate that it handles recurring automatic payments for me and I can also keep track of my receipts in one place.

Cons

I havent noticed any drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS

Danielle S.

Hospitality, 11-50 employees

5.0
October 2022

Paypal has been a game changer

Pros

It has been a game changer. It's simple to use, accepted in so many places and it makes paying much faster. I can access it from my phone, computer or tablet which is really convenient. It also lets me save multiple payment methods and keeps a clear record of every transaction.

Cons

A downside was dealing with a fraudulent transaction that PayPal wasn't able to resolve for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GS

GeraIdo S.

Investment Banking, 1-10 employees

4.0
October 2022

Nice interface

Pros

The interface is simple to use and the payment methods are very efficient and fast even without a card.

Cons

once a transaction has been started, there's no way to cancel it. Another downside is that the app still isn't available in certain countries.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Electrical/ Electronic Manufacturing, 1-10 employees

4.0
October 2022

Lot of companies support it

Pros

Its easy to use and it lets you both send and receive money without any hassle. On top of that, a lot of companies support it so you can use it to pay in almost any place.

Cons

Moving money to your own bank account can occasionally take a bit of time but aside from that, I really don't have anything negative to say about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JI

Juliet I.

Legal Services, 51-100 employees

5.0
October 2022

so simple to navigate

Pros

Being able to connect it to my bank account and credit cards was a big plus since it made tracking payments and making purchases much more convenient. The interface is also very user-friendly and simple to navigate.

Cons

I could only connect one bank account since some banks were not compatible with the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MB

Milan B.

Apparel & Fashion, 11-50 employees

5.0
October 2022

Performs exactly as expected

Pros

Almost anyone can use it and it performs exactly as expected whenever I need to send money or accept payments.

Cons

The transaction fees can really pile up once a lot of payments start coming in and before long you're spending hundreds or even thousands of dollars on charges.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

CL

Christian L.

Telecommunications, 1-10 employees

5.0
October 2022

Love it!

Pros

Found it user-friendly and we absolutely love working with it.

Cons

The only trouble has been with the mobile app especially when trying to log in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MG

mick g.

Information Technology and Services, 1-10 employees

5.0
October 2022

Helps me stay aware of activity on the account

Pros

It has been very simple and the platform feels secure with MFA in place. I also get some useful notifications which helps me stay aware of activity on the account.

Cons

I'd still like to see more notifications around account management and access so it's easier to keep track of every important change.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Matthew A.

Graphic Design, 1-10 employees

4.0
October 2022

Feels smooth throughout

Pros

Using it feels smooth from start to finish and the whole process works without any hassle.

Cons

My only complaint would be the ATM withdrawal limit, I'd really like to see the amount you can take out increased.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JCJD

John Crescenciano Joseph D.

Hospital & Health Care, 500+ employees

5.0
October 2022

Good experience overall

Pros

Has been a really good experience and the invoicing feature is simple to work with.

Cons

At this point, I haven't noticed anything missing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

IS

ibadat s.

Logistics and Supply Chain, 51-100 employees

5.0
October 2022

Reliable payouts for Airbnb

Pros

I've been using it for my Airbnb payments and the transactions have always gone through without any problems. Moving the money into my account is simple and the best part is that there are no transfer fees. That's honestly pretty awesome.

Cons

Refunds do take a bit longer to process compared to regular banks but I'm fine with that since I've never actually run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9