Olumide D.
Information Technology and Services, 1-10 employees
“comprehensive software”
Pros
Shopping, sending money and paying bills all work from one place since it connects directly to your credit cards, debit cards and other payment methods. It's a really flexible way to handle different kinds of transactions without needing separate tools.
Cons
A few point-of-sale features and benefits feel limited and the Seller Protection Policy doesn't cover digital goods which can be a drawback for sellers dealing with online products.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Sidney D.
Security and Investigations, 51-100 employees
“Part of my daily work”
Pros
Quick, reliable and simple to use. I use the app and card almost every day.
Cons
It still freezes at least once a day and it can be a bit slow sometimes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bryttney D.
Health, Wellness and Fitness, 1-10 employees
“simple from the start”
Pros
It has been super simple from the start. It feels safe and secure every time I use it and the support team has been amazing as well.
Cons
I can't think of any downsides. I'm happy with every part of it especially the security measures.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
David C.
Arts and Crafts, 1-10 employees
“Easy to get paid”
Pros
Getting paid and sending money to other people is really simple and convenient.
Cons
Fee gets deducted from the money you receive.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Carrie L.
Construction, 11-50 employees
“No chance of information getting compromised”
Pros
Paying for things and keeping track of my purchases is more convenient with PayPal than with any other platform I've used. The site also feels very secure and I've never run into any issues with my information being compromised.
Cons
There is a fee involved but that's really just part of the cost of doing business.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
jason m.
Staffing and Recruiting, 51-100 employees
“I enjoy the interface”
Pros
Using it feels very simple and I really enjoy the user interface.
Cons
Customer service could be faster and easier to reach when help is needed.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Laura Angelica P.
Publishing, 1-10 employees
“simple to download”
Pros
It's an app that's simple to download and use, very user-friendly and it also lets you diversify products.
Cons
It should include two-step verification.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Logistics and Supply Chain, 500+ employees
“Whole process feels transparent”
Pros
What I appreciate most about PayPal is the security it provides and how transparent the whole process feels.
Cons
The part I like the least is having to deal with the $24 minimum amount.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sheena D.
Non-Profit Organization Management, 1-10 employees
“Higher fees hurt nonprofits”
Pros
For years, we used it for fundraising and other nonprofit-related payments and it was a simple, affordable option that fit our team's needs well.
Cons
At some point, our account was changed to a plan with much higher fees which works against our mission as a nonprofit. On top of that, payments now take much longer than expected to clear for everyone involved so we've nearly stopped using the service altogether.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
3
Lily C.
Design, 1-10 employees
“Handy invoicing and online payments”
Pros
Sending invoices to clients through it is really convenient and I can either move the money straight to my bank account or use it to make purchases online.
Cons
Something that could be better is how some key features are laid out on the site since tasks like updating account information are not very easy to find.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Christof K.
Internet, 1-10 employees
“Paypal makes paying fun”
Pros
PayPal is one of the most widely used online payment services and there's a good reason for that. It's incredibly simple to use, accepted by almost every major retailer as a payment option and the customer support is excellent. Paying online actually feels enjoyable with it.
Cons
You have to look around a bit if you want to find and manage your subscribed services. That part feels somewhat hidden and could be made more open and easier to access in my opinion but honestly that's a very minor complaint. I can really only recommend it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Cosmas T.
Computer Networking, 51-100 employees
“They care about customers”
Pros
It feels very reliable and I really appreciate how much care they show when it comes to protecting my money and keeping transactions secure.
Cons
Withdrawals can take longer than expected which can leave customers waiting a bit too long for their funds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bryan Jerico B.
Information Technology and Services, 11-50 employees
“Top-notch refund system”
Pros
Without a doubt, the part I value most about this software is how flexible it is for making payments and how secure every transaction feels. Its refund system and customer support are top-notch which gives me even more confidence in using it consistently. It will definitely remain my first choice for international transactions.
Cons
I just wish it offered more options such as the ability to link Skrill or Uphold accounts so I could also use the balance there.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Fawad W.
Airlines/ Aviation, 11-50 employees
“Requires just an email”
Pros
Compared with other digital payment services, it feels more simple to use. Verification can be completed with just a mobile number and email and the whole process is simple to understand and use.
Cons
I've noticed that it doesn't ask for a PIN code when making a transfer. On most other websites, once you click the final payment button, you usually get an SMS code to confirm the transaction. I haven't seen that happen here though it may be because their servers are already more secure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Debra E.
Non-Profit Organization Management, 1-10 employees
“No glitches”
Pros
I've been using it for several years and it has consistently been simple to use without any glitches.
Cons
At the moment, I haven't run into any issues with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mphare T.
Computer Software, 1-10 employees
“Allows me to choose a default currency”
Pros
Handling international payments is really easy and being able to choose a default currency based on what I need makes it even better.
Cons
The only downside isn't really on their end, it's the waiting time after I transfer funds from PayPal to my bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Goitsemang L.
Broadcast Media, 1-10 employees
“payments are reflected immediately”
Pros
Online transactions show up right away and payments are reflected immediately as well.
Cons
Since I'm based in South Africa, the currency differences limit how I can withdraw funds. I'd really prefer to cash out to the bank I choose.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Viktor D.
Marketing and Advertising, 1-10 employees
“Useful yearly membership”
Pros
Connecting it to a debit card was simple, the yearly membership has been useful and making payments is very convenient.
Cons
It didn't work in some countries such as Macedonia and I also couldn't get it installed for WooCommerce.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Qutiba T.
E-Learning, 1-10 employees
“can handle it from my phone”
Pros
It makes sending and receiving money really simple and the whole process feels secure. I can accept payments from anywhere which is a huge plus and I also love being able to handle everything directly from my phone.
Cons
Transfers to my bank usually take quite a while, the fees can be expensive and refunds also take longer than I'd like.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Computer Software, 1-10 employees
“Offers plenty of options for billing”
Pros
Using this software has been a really positive experience. It's very simple to understand and use and it gives you plenty of options for billing and collecting payments.
Cons
One thing I don't care for is having to pay a fee when transferring money to your bank.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7