PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CL

Claudine L.

Design, 51-100 employees

5.0
October 2022

Timesaving process

Pros

Very userfriendly and payments go through quickly without taking much time to process.

Cons

I still haven't explored everything it can do yet but up to this point, it has been working really well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

Antonio B.

Consumer Services, 1-10 employees

5.0
October 2022

Has been good

Pros

Paying online with it has been really good because it feels very secure and dependable every time I use it.

Cons

There is nothing specific to complain about, it does what it is supposed to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AE

ahmed e.

Utilities, 1-10 employees

5.0
October 2022

Automatic transfers to my bank

Pros

Receiving payments from any country into my account has been really convenient and the automatic transfers from PayPal to my bank account make the whole process even better.

Cons

I haven't run into any negatives that would make me avoid using the website or the app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AM

Aaron M.

Construction, 1-10 employees

4.0
October 2022

Versatile app

Pros

I use it a lot because it works in different ways, whether through the app or on the website and that flexibility is really useful.

Cons

You still can't transfer funds directly between cards.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

MS

Marcus S.

Food Production, 51-100 employees

4.0
October 2022

delivers strong functionality

Pros

PayPal delivers strong functionality and performs very well for what the software is meant to do. It works reliably and does exactly what it's supposed to without any issues.

Cons

Its frustrating how often the terms and conditions get updated. With the level of complexity involved, it can be quite difficult to keep track of all those changes.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

LC

Lovemore C.

Animation, 1-10 employees

5.0
October 2022

Reliable service

Pros

Payments are fast and the service has been reliable.

Cons

It can be difficult to use in areas with poor network coverage even in urban locations.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

RJS

Richard Jimmi S.

Alternative Medicine, 1-10 employees

5.0
October 2022

Excellent buying options

Pros

It offers all the options I need for making purchases which makes it very practical to use.

Cons

it still isn't connected with many banks around the world.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HEN

Hugo Edgar N.

Management Consulting, 1-10 employees

5.0
October 2022

makes online purchases convenient

Pros

Using it feels simple and secure. It makes online purchases much more convenient and gives extra confidence when paying.

Cons

Linking it to a bank can be expensive and the interbank fee for connecting a card to it is quite high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Retail, 500+ employees

5.0
October 2022

Quick and secure payments

Pros

Being able to make payments quickly and securely is one of the best things about PayPal.

Cons

The transfer fees are very expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

LE

Liam E.

Information Technology and Services, 101-500 employees

5.0
October 2022

Most secure app

Pros

Among online payment apps, this one has been the best and most secure for me. I use it to send and receive money from anywhere at any time which is incredibly convenient. One thing I really appreciate is the strong security it provides for every transaction. It's also very simple to use, quick and safe.

Cons

My experience with it has been excellent overall. I can't think of anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BW

Brandon W.

Military, 500+ employees

5.0
October 2022

covers my needs

Pros

Sending payments feels much more convenient with this system. It works really well for bill payments, helping out family and even point-of-sale transactions so it covers a lot of everyday needs.

Cons

Lately, its reputation has taken a hit because of an accidental policy change which has caused some concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AF

Alejandra F.

Arts and Crafts, 1-10 employees

5.0
October 2022

Lets me charge for my services

Pros

What I appreciate most is being able to charge for my services and pay for whatever I want abroad, outside my country.

Cons

I'd love to see more companies work with it and it would also be helpful to have an option to withdraw money from an ATM.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Writing and Editing, 1-10 employees

5.0
October 2022

Pretty easy to manage

Pros

It is pretty easy to manage and I can handle different kinds of transactions without any hassle.

Cons

it asks for a postal code related to the country or the person's bank.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CD

Cindy D.

Aviation & Aerospace, 500+ employees

5.0
October 2022

keeps repeat customers saved

Pros

Putting together invoices is quick and the system keeps repeat customers saved so future purchases are faster to handle.

Cons

I don't have any complaints, this product does exactly what we need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Samuel M.

Information Technology and Services, 1-10 employees

4.0
October 2022

Transactions made easy

Pros

Using it makes online transactions much more easy especially for those of us who don't have credit cards meant for online purchases but still want to pay online without much hassle.

Cons

It can freeze accounts quickly and that can be pretty frustrating or even discourage larger business owners from relying on it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

AL

Arturo L.

Marketing and Advertising, 1-10 employees

5.0
October 2022

can receive money through a simple link

Pros

Buying online feels much simpler and safer with it because I can use my account without entering my bank details on websites I may not know or fully trust. That gives me a lot more peace of mind when it comes to possible fraud and personally it feels like the safest app for making payments. It is also excellent for receiving money through my profile link since there is no need to deal with long, annoying numbers to complete the process.

Cons

I have not run into any bugs or transaction issues while using it. In that regard, it has been a very stable app for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Construction, 1-10 employees

3.0
October 2022

Best for peer to peer payments

Pros

Using it for person-to-person payments feels very simple and the platform is quite user-friendly for sending money to other people.

Cons

Whenever the site or app runs into an issue, everything tends to get put on hold and dealing with customer support can be frustrating because the reps are often hard to understand while they slowly walk you through the problem.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

5

Functionality

5

MB

manel b.

Human Resources, 1-10 employees

4.0
October 2022

Perfect for shopping online

Pros

Sending money to friends and family through PayPal is quick and simple which makes it really convenient when you need to pay someone anywhere in the world. Compared with some other services, those transfers can be made without extra fees. You just enter the amount and the money is sent to the recipient's account right away. It's also very handy for online shopping since the app lets you make purchases without hassle. After downloading it and completing the security verification, you can send transfers, pay people and even handle bills all in one place.

Cons

That said even though it is a very popular payment gateway, it does come with a few frustrating downsides that users often mention. One of the biggest complaints is that your funds can be placed on hold for up to 180 days which means you may not get access to your money immediately. On top of that, if you sell something on eBay, PayPal may keep the payment for 21 days in case any issue comes up with the transaction. A lot of business owners find this especially problematic because it can disrupt their cash flow and affect their business interests.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

IR

Isabel R.

Health, Wellness and Fitness, 51-100 employees

5.0
October 2022

Low card transfer fee

Pros

A big plus is that sending the payout to your card only costs $0.25 which is very affordable.

Cons

You have to complete a verification process before you can use the account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SA

Santiago A.

Internet, 500+ employees

5.0
October 2022

Offers a lot of security

Pros

It's simple to use and offers a lot of security when making purchases.

Cons

It can be a little slow at times but it goes back to normal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9