Claudine L.
Design, 51-100 employees
“Timesaving process”
Pros
Very userfriendly and payments go through quickly without taking much time to process.
Cons
I still haven't explored everything it can do yet but up to this point, it has been working really well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antonio B.
Consumer Services, 1-10 employees
“Has been good”
Pros
Paying online with it has been really good because it feels very secure and dependable every time I use it.
Cons
There is nothing specific to complain about, it does what it is supposed to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ahmed e.
Utilities, 1-10 employees
“Automatic transfers to my bank”
Pros
Receiving payments from any country into my account has been really convenient and the automatic transfers from PayPal to my bank account make the whole process even better.
Cons
I haven't run into any negatives that would make me avoid using the website or the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aaron M.
Construction, 1-10 employees
“Versatile app”
Pros
I use it a lot because it works in different ways, whether through the app or on the website and that flexibility is really useful.
Cons
You still can't transfer funds directly between cards.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marcus S.
Food Production, 51-100 employees
“delivers strong functionality”
Pros
PayPal delivers strong functionality and performs very well for what the software is meant to do. It works reliably and does exactly what it's supposed to without any issues.
Cons
Its frustrating how often the terms and conditions get updated. With the level of complexity involved, it can be quite difficult to keep track of all those changes.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Lovemore C.
Animation, 1-10 employees
“Reliable service”
Pros
Payments are fast and the service has been reliable.
Cons
It can be difficult to use in areas with poor network coverage even in urban locations.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Richard Jimmi S.
Alternative Medicine, 1-10 employees
“Excellent buying options”
Pros
It offers all the options I need for making purchases which makes it very practical to use.
Cons
it still isn't connected with many banks around the world.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hugo Edgar N.
Management Consulting, 1-10 employees
“makes online purchases convenient”
Pros
Using it feels simple and secure. It makes online purchases much more convenient and gives extra confidence when paying.
Cons
Linking it to a bank can be expensive and the interbank fee for connecting a card to it is quite high.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Retail, 500+ employees
“Quick and secure payments”
Pros
Being able to make payments quickly and securely is one of the best things about PayPal.
Cons
The transfer fees are very expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Liam E.
Information Technology and Services, 101-500 employees
“Most secure app”
Pros
Among online payment apps, this one has been the best and most secure for me. I use it to send and receive money from anywhere at any time which is incredibly convenient. One thing I really appreciate is the strong security it provides for every transaction. It's also very simple to use, quick and safe.
Cons
My experience with it has been excellent overall. I can't think of anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brandon W.
Military, 500+ employees
“covers my needs”
Pros
Sending payments feels much more convenient with this system. It works really well for bill payments, helping out family and even point-of-sale transactions so it covers a lot of everyday needs.
Cons
Lately, its reputation has taken a hit because of an accidental policy change which has caused some concern.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Alejandra F.
Arts and Crafts, 1-10 employees
“Lets me charge for my services”
Pros
What I appreciate most is being able to charge for my services and pay for whatever I want abroad, outside my country.
Cons
I'd love to see more companies work with it and it would also be helpful to have an option to withdraw money from an ATM.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Writing and Editing, 1-10 employees
“Pretty easy to manage”
Pros
It is pretty easy to manage and I can handle different kinds of transactions without any hassle.
Cons
it asks for a postal code related to the country or the person's bank.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cindy D.
Aviation & Aerospace, 500+ employees
“keeps repeat customers saved”
Pros
Putting together invoices is quick and the system keeps repeat customers saved so future purchases are faster to handle.
Cons
I don't have any complaints, this product does exactly what we need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Samuel M.
Information Technology and Services, 1-10 employees
“Transactions made easy”
Pros
Using it makes online transactions much more easy especially for those of us who don't have credit cards meant for online purchases but still want to pay online without much hassle.
Cons
It can freeze accounts quickly and that can be pretty frustrating or even discourage larger business owners from relying on it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Arturo L.
Marketing and Advertising, 1-10 employees
“can receive money through a simple link”
Pros
Buying online feels much simpler and safer with it because I can use my account without entering my bank details on websites I may not know or fully trust. That gives me a lot more peace of mind when it comes to possible fraud and personally it feels like the safest app for making payments. It is also excellent for receiving money through my profile link since there is no need to deal with long, annoying numbers to complete the process.
Cons
I have not run into any bugs or transaction issues while using it. In that regard, it has been a very stable app for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Construction, 1-10 employees
“Best for peer to peer payments”
Pros
Using it for person-to-person payments feels very simple and the platform is quite user-friendly for sending money to other people.
Cons
Whenever the site or app runs into an issue, everything tends to get put on hold and dealing with customer support can be frustrating because the reps are often hard to understand while they slowly walk you through the problem.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
5
Functionality
5
manel b.
Human Resources, 1-10 employees
“Perfect for shopping online”
Pros
Sending money to friends and family through PayPal is quick and simple which makes it really convenient when you need to pay someone anywhere in the world. Compared with some other services, those transfers can be made without extra fees. You just enter the amount and the money is sent to the recipient's account right away. It's also very handy for online shopping since the app lets you make purchases without hassle. After downloading it and completing the security verification, you can send transfers, pay people and even handle bills all in one place.
Cons
That said even though it is a very popular payment gateway, it does come with a few frustrating downsides that users often mention. One of the biggest complaints is that your funds can be placed on hold for up to 180 days which means you may not get access to your money immediately. On top of that, if you sell something on eBay, PayPal may keep the payment for 21 days in case any issue comes up with the transaction. A lot of business owners find this especially problematic because it can disrupt their cash flow and affect their business interests.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Isabel R.
Health, Wellness and Fitness, 51-100 employees
“Low card transfer fee”
Pros
A big plus is that sending the payout to your card only costs $0.25 which is very affordable.
Cons
You have to complete a verification process before you can use the account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Santiago A.
Internet, 500+ employees
“Offers a lot of security”
Pros
It's simple to use and offers a lot of security when making purchases.
Cons
It can be a little slow at times but it goes back to normal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9