PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DK

Dejanette K.

Hospital & Health Care, 51-100 employees

5.0
October 2022

My go-to service for sending money

Pros

Whenever I need to send or receive money, this is the service I keep coming back to. Whether I'm paying a bill or collecting payment from merchandise I've sold, it's consistently been my go-to option.

Cons

There have been a few times when resolving a payment took longer than expected. That threw things off a bit but in the end everything was still sorted out okay.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

OP

oscar p.

Online Media, 1-10 employees

5.0
October 2022

Global payments with low fees

Pros

Using it feels very simple, it works worldwide and the transaction fees are low or sometimes even nonexistent.

Cons

They keep updating their usage policies quite often so you have to stay alert for any changes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RK

Robert K.

Computer Games, 1-10 employees

5.0
October 2022

All banking in one place

Pros

Having all my banking in one place has been really convenient and it's simple to use no matter which bank other people are with.

Cons

I honestly haven't come across any downsides so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Mayank M.

Information Technology and Services, 500+ employees

3.0
October 2022

basic interface

Pros

One of the top international payment gateways and digital wallet providers out there.

Cons

There's no option to add funds with a credit card and the app interface still feels a bit too basic.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

5

MM

Marianne M.

Primary/ Secondary Education, 500+ employees

5.0
October 2022

can always count on its protection features

Pros

It has been a reliable and secure way for me to send money and get paid by customers. Whenever I've had a problem with an item I bought and it never arrived, I've been able to count on its protection features to look into the issue and help me recover my money. That level of security is exactly why I trust it so much.

Cons

As with other platforms like this, I do wish the fees were lower although that seems pretty standard across the board. I also used to use the Friends feature more often but it seems like there are fees tied to that now too.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AD

Anthony D.

Music, 1-10 employees

5.0
October 2022

simple, user-friendly, amazing

Pros

It is simple to operate and it does exactly what I need. It gets right to the point and is very easy to use.

Cons

there's nothing about it that I dislike. It's simple, user-friendly and amazing and I haven't had any issues with this software at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 1-10 employees

5.0
October 2022

incredible access

Pros

Having access whenever and wherever I need it is one of the biggest benefits for me, along with being able to send and receive money without hassle. My bills are also paid automatically from my account which helps make sure I never miss or forget one.

Cons

A lot of my friends prefer using Venmo and don't have PayPal accounts which makes it harder to use with them.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MW

mitchell w.

Automotive, 1-10 employees

5.0
October 2022

Universal way to send and receive payments

Pros

With so many people already using it, PayPal feels like a universal way to send and receive payments.

Cons

There are still fees involved although they're fortunately pretty minimal. Venmo can work as an alternative for business merchants but it doesn't feel as professionally secure.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

ER

Esmeralda R.

Staffing and Recruiting, 500+ employees

5.0
October 2022

Friendly layout

Pros

The platform is very simple to use, with a user-friendly layout that makes navigation simple.

Cons

speed of cashback processing could be better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IN

Ivan N.

Investment Banking, 51-100 employees

3.0
October 2022

Hard to use

Pros

I've appreciated PayPal as a convenient payment gateway and it feels more practical than using the traditional payment method.

Cons

At the same time, it's hard to use and still leaves a lot to be desired when it comes to security.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

6

Functionality

5

JCA

Julio Cesar A.

Packaging and Containers, 51-100 employees

5.0
October 2022

Simple to add contacts

Pros

Adding contacts is very simple and I really value how well it keeps my money protected in my account, both for domestic and international transactions.

Cons

At times, the movement verification process takes longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM

Tani M.

Retail, 1-10 employees

5.0
October 2022

Convenient invoicing

Pros

Everything feels simple to use and the platform gives me a strong sense of safety and security. I can also create and send invoices directly from my account which makes the whole process really convenient.

Cons

Getting in touch with customer service can take a bit of time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AD

Ashley D.

Architecture & Planning, 1-10 employees

5.0
October 2022

Finance tracking that just works

Pros

I appreciate that the app practically handles everything for me. I never run into setbacks or issues when keeping track of my finances and the app has honestly been amazing to use.

Cons

There really isn't a single thing about the app that I don't absolutely love.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SW

Samantha W.

Accounting, 1-10 employees

5.0
October 2022

Secure, quick payments

Pros

I like how it handles payments securely and fast, without having to mess around with entering debit card details every time.

Cons

It would be even better if the fees were a bit lower.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SM

Subhav M.

Information Technology and Services, 1-10 employees

5.0
October 2022

interface feels modern and polished

Pros

The interface feels polished and the functionality works without any hassle.

Cons

Getting started with accepting payments was a bit hectic and somewhat frustrating at first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DR

Daniela R.

Individual & Family Services, 101-500 employees

5.0
October 2022

Worry-free payments

Pros

It's a very user-friendly platform and it works really well which lets me feel calm and confident that my information is protected and there won't be any leaks or identity theft. I've been using it for years as my main payment method and honestly, I've never felt this much peace of mind when shopping online.

Cons

Personally, I wouldn't change a thing. It works perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CT

Christina T.

Consumer Services, 1-10 employees

5.0
October 2022

Superb payment tool

Pros

It lets you receive payments from almost anywhere and you can also pay online without having to share your regular bank account information.

Cons

The fraud protection really isn't very reliable. My account was hacked and used to send money through friends and family payments and nothing was done about it. The support process is just as bad. I spent hours on hold only to be told I had to be transferred to another department which was incredibly frustrating especially when it happened more than twice during the same call. That experience was actually the reason I stopped using the service whenever an issue came up and I needed customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RA

Rusty A.

Government Administration, 500+ employees

5.0
October 2022

Wouldn't change a thing

Pros

Using it for online purchases has been really convenient. It's simple to navigate and the purchase protection gives me extra confidence which is why I rely on it for most things I buy online.

Cons

At this point, I honestly haven't run into any downsides. It has been very simple to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Industrial Automation, 1-10 employees

5.0
October 2022

Uncomplicated features

Pros

A lot of people already know this tool and trust it which gives plenty of confidence when using it. On top of that, its features are simple to use and don't feel complicated.

Cons

What I don't like is that with the standard version, you can't collect payments directly on websites without sending users over to its own page.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MA

Mostafa A.

Accounting, 1-10 employees

5.0
October 2022

everything in one app

Pros

Everything I need is built into one app and it does a really good job of keeping my personal information protected. It's also fast and dependable which makes using it very convenient.

Cons

I don't have any real complaints except that the card approval took a bit longer than expected at the beginning.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9