PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EL

Elvy l.

Music, 1-10 employees

5.0
October 2022

They take customers seriously

Pros

Appreciate how well it deals with return and delivery disputes. When a customer claims they did not receive something they paid for, PayPal looks into it carefully and makes sure the situation is properly investigated so you still have a fair chance of getting your money back.

Cons

The part I like least is the transaction fee they take especially when transferring money to a bank account since those charges can feel pretty high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MM

Mmakwena M.

Law Practice, 500+ employees

4.0
October 2022

backed by end-to-end encryption

Pros

It has been one of the safest options for sending money and shopping online, whether you're buying or selling. It also offers Buyer Protection which helps if something goes wrong with eligible transactions. The part I appreciate most is that it's backed by end-to-end encryption which adds an extra layer of security.

Cons

chargeback fees which can be pretty high. Another issue is that it may take up to two full days to receive your money and that's not ideal when you need access to funds urgently.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

AA

Ahmed A.

Accounting, 1-10 employees

5.0
October 2022

one of my all-time favorites

Pros

this software is really cool and has become one of my all-time favorites.

Cons

It still doesn't support a lot of countries in some regions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LM

Lakeshia M.

Real Estate, 1-10 employees

5.0
October 2022

Setup doesn't take long

Pros

Getting started is quick and simple and the whole process feels fast. Setting up an account doesn't take much time at all.

Cons

payments can take a bit longer when the account is first set up but aside from that, it's been perfect.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ER

ezzeldin r.

Construction, 500+ employees

5.0
October 2022

really useful tool for me

Pros

After using it for quite a while, it has turned out to be a really useful tool for me. I can send money to people I know and trust without any hassle and I'm also able to receive payments from people I don't know. It feels like a very secure way to move money around and the platform is simple enough to use without much effort. I'd definitely recommend it to anyone looking for a reliable way to send or receive money.

Cons

As a widely used online payment service, it does let you send money to other people quickly and conveniently. That said, it's not always simple to use especially for beginners. The interface can feel a bit confusing and figuring out how everything works isn't always user-friendly. On top of that, there are fees involved with certain transactions so it may not be the right choice for everyone.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

DC

David C.

Primary/ Secondary Education, 11-50 employees

5.0
October 2022

Best system out there

Pros

When it comes to paying or shopping online, this is the best option I've used. Everything is set up in a simple way and that really helps users feel confident that their personal and payment information stays protected during a purchase.

Cons

The only improvement I'd point out is that in some countries such as Ecuador, it's still not possible to buy video games directly with an IT account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IB

Ian B.

Construction, 1-10 employees

5.0
October 2022

app feels well-made

Pros

The security is solid, the app feels well-made, the pricing works for me and having the debit card is a really nice bonus.

Cons

Loading cash in person is still a hassle. Having to make a trip to the store for it can feel like a chore.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

RS

ReElle S.

Architecture & Planning, 1-10 employees

5.0
October 2022

Handy payments for everyday use

Pros

Using the platform has been really convenient and it makes handling transactions quick and simple.

Cons

The automated dispute process could definitely be better since when a transaction issue comes up, I usually have to call customer support to get it resolved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

ME

Mario E.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

Staff-friendly

Pros

Getting staff up and running with this software is very simple which makes it a really appealing option.

Cons

There's honestly not much to point to on the downside since the interface works well across the board.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TB

Tiffany B.

Marketing and Advertising, 1-10 employees

1.0
October 2022

Constant account holds

Pros

One useful part is being able to send and receive payments.

Cons

My account keeps getting locked and they regularly place holds on my payments. It feels like there's always some new issue coming up.

Rating Distribution

Ease of use

2

Value for money

1

Customer Support

2

Functionality

1

CC

Chantel C.

Hospitality, 1-10 employees

5.0
October 2022

customer service is quick to respond

Pros

Amazing how seriously it takes security and protecting personal information. On top of that, the customer service is quick to respond which makes the whole experience even better.

Cons

There really isn't anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Entertainment, 1-10 employees

5.0
October 2022

everything at my fingertips

Pros

Everything I need is right at my fingertips and the platform is really simple to use. Since I'm not very tech-savvy, I appreciate how simple it is to get around and use the features without any hassle.

Cons

The one thing that bothered me was not being able to remove or cancel my debit card unless I added another one first. My card had been canceled but I didn't have the replacement yet so I ended up having to delete my entire account until the new card arrived.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DS

dayana s.

Government Relations, 500+ employees

5.0
October 2022

i value its speed

Pros

The speed and simple interface are what I value most. It helps me collect payments for my sales even from international customers and I can also buy products worldwide with a good sense of security.

Cons

Customer support is quite slow and responses take too long when dealing with urgent money-related issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

IH

islam h.

Banking, 1-10 employees

5.0
October 2022

All you need is a Gmail account

Pros

It is really simple, you only need a Gmail account to make payments and get confirmations. It works across all the official and popular websites I use which makes it very convenient. I really love using it.

Cons

The fees are a bit high although the service is still satisfying overall. Verifying a bank account also takes some time which can be a little frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

ST

Sifiso T.

Computer & Network Security, 1-10 employees

5.0
October 2022

Can pull funds from the card

Pros

Whether I'm adding money straight from my bank account or using a bank account that's connected to my credit card, PayPal handles it without any hassle. It can pull the funds from the card and move them into the account smoothly which makes payments really convenient.

Cons

After using it for years, I honestly haven't come across anything to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Michal M.

Information Services, 500+ employees

5.0
October 2022

Fast way of paying

Pros

Paying for services with it feels quick and user-friendly and setting up recurring payments is especially convenient. It's also secure and processes transactions fast.

Cons

Getting paid was a completely different experience. The fee I was charged was disappointing and I would not choose to receive money that way again.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

DS

Demetre S.

Medical Practice, 500+ employees

5.0
October 2022

Quick payments every time

Pros

Paying with PayPal is really simple. I just sign in and use it whenever I need to make a payment.

Cons

One downside is having yet another password to keep track of. It would be more convenient if it were tied directly to my email and updating the email address wasn't very simple either.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JB

Jeremy B.

Information Technology and Services, 500+ employees

5.0
October 2022

Modern features

Pros

Using this software feels very simple and the modern features it offers make it even better to work with.

Cons

I honestly don't have any negative feedback about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JMV

Javier Martin V.

Sports, 11-50 employees

4.0
October 2022

Great for daily use

Pros

It handles most of the functions we use really well especially when it comes to invoicing which has been one of the most useful parts.

Cons

it still lacks proper connectivity with the largest banks in the country.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

EM

Elaine M.

Information Services, 500+ employees

5.0
October 2022

Can receive money from anyone

Pros

Having a payment screen I can connect, share and use to receive money from friends or for business makes things really convenient.

Cons

getting locked out of the app and then being asked more than once to submit my bank details and ID again is annoying

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9