Elvy l.
Music, 1-10 employees
“They take customers seriously”
Pros
Appreciate how well it deals with return and delivery disputes. When a customer claims they did not receive something they paid for, PayPal looks into it carefully and makes sure the situation is properly investigated so you still have a fair chance of getting your money back.
Cons
The part I like least is the transaction fee they take especially when transferring money to a bank account since those charges can feel pretty high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mmakwena M.
Law Practice, 500+ employees
“backed by end-to-end encryption”
Pros
It has been one of the safest options for sending money and shopping online, whether you're buying or selling. It also offers Buyer Protection which helps if something goes wrong with eligible transactions. The part I appreciate most is that it's backed by end-to-end encryption which adds an extra layer of security.
Cons
chargeback fees which can be pretty high. Another issue is that it may take up to two full days to receive your money and that's not ideal when you need access to funds urgently.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ahmed A.
Accounting, 1-10 employees
“one of my all-time favorites”
Pros
this software is really cool and has become one of my all-time favorites.
Cons
It still doesn't support a lot of countries in some regions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Lakeshia M.
Real Estate, 1-10 employees
“Setup doesn't take long”
Pros
Getting started is quick and simple and the whole process feels fast. Setting up an account doesn't take much time at all.
Cons
payments can take a bit longer when the account is first set up but aside from that, it's been perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ezzeldin r.
Construction, 500+ employees
“really useful tool for me”
Pros
After using it for quite a while, it has turned out to be a really useful tool for me. I can send money to people I know and trust without any hassle and I'm also able to receive payments from people I don't know. It feels like a very secure way to move money around and the platform is simple enough to use without much effort. I'd definitely recommend it to anyone looking for a reliable way to send or receive money.
Cons
As a widely used online payment service, it does let you send money to other people quickly and conveniently. That said, it's not always simple to use especially for beginners. The interface can feel a bit confusing and figuring out how everything works isn't always user-friendly. On top of that, there are fees involved with certain transactions so it may not be the right choice for everyone.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
David C.
Primary/ Secondary Education, 11-50 employees
“Best system out there”
Pros
When it comes to paying or shopping online, this is the best option I've used. Everything is set up in a simple way and that really helps users feel confident that their personal and payment information stays protected during a purchase.
Cons
The only improvement I'd point out is that in some countries such as Ecuador, it's still not possible to buy video games directly with an IT account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian B.
Construction, 1-10 employees
“app feels well-made”
Pros
The security is solid, the app feels well-made, the pricing works for me and having the debit card is a really nice bonus.
Cons
Loading cash in person is still a hassle. Having to make a trip to the store for it can feel like a chore.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
ReElle S.
Architecture & Planning, 1-10 employees
“Handy payments for everyday use”
Pros
Using the platform has been really convenient and it makes handling transactions quick and simple.
Cons
The automated dispute process could definitely be better since when a transaction issue comes up, I usually have to call customer support to get it resolved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Mario E.
Health, Wellness and Fitness, 1-10 employees
“Staff-friendly”
Pros
Getting staff up and running with this software is very simple which makes it a really appealing option.
Cons
There's honestly not much to point to on the downside since the interface works well across the board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tiffany B.
Marketing and Advertising, 1-10 employees
“Constant account holds”
Pros
One useful part is being able to send and receive payments.
Cons
My account keeps getting locked and they regularly place holds on my payments. It feels like there's always some new issue coming up.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1
Chantel C.
Hospitality, 1-10 employees
“customer service is quick to respond”
Pros
Amazing how seriously it takes security and protecting personal information. On top of that, the customer service is quick to respond which makes the whole experience even better.
Cons
There really isn't anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Entertainment, 1-10 employees
“everything at my fingertips”
Pros
Everything I need is right at my fingertips and the platform is really simple to use. Since I'm not very tech-savvy, I appreciate how simple it is to get around and use the features without any hassle.
Cons
The one thing that bothered me was not being able to remove or cancel my debit card unless I added another one first. My card had been canceled but I didn't have the replacement yet so I ended up having to delete my entire account until the new card arrived.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
dayana s.
Government Relations, 500+ employees
“i value its speed”
Pros
The speed and simple interface are what I value most. It helps me collect payments for my sales even from international customers and I can also buy products worldwide with a good sense of security.
Cons
Customer support is quite slow and responses take too long when dealing with urgent money-related issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
islam h.
Banking, 1-10 employees
“All you need is a Gmail account”
Pros
It is really simple, you only need a Gmail account to make payments and get confirmations. It works across all the official and popular websites I use which makes it very convenient. I really love using it.
Cons
The fees are a bit high although the service is still satisfying overall. Verifying a bank account also takes some time which can be a little frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Sifiso T.
Computer & Network Security, 1-10 employees
“Can pull funds from the card”
Pros
Whether I'm adding money straight from my bank account or using a bank account that's connected to my credit card, PayPal handles it without any hassle. It can pull the funds from the card and move them into the account smoothly which makes payments really convenient.
Cons
After using it for years, I honestly haven't come across anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michal M.
Information Services, 500+ employees
“Fast way of paying”
Pros
Paying for services with it feels quick and user-friendly and setting up recurring payments is especially convenient. It's also secure and processes transactions fast.
Cons
Getting paid was a completely different experience. The fee I was charged was disappointing and I would not choose to receive money that way again.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Demetre S.
Medical Practice, 500+ employees
“Quick payments every time”
Pros
Paying with PayPal is really simple. I just sign in and use it whenever I need to make a payment.
Cons
One downside is having yet another password to keep track of. It would be more convenient if it were tied directly to my email and updating the email address wasn't very simple either.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy B.
Information Technology and Services, 500+ employees
“Modern features”
Pros
Using this software feels very simple and the modern features it offers make it even better to work with.
Cons
I honestly don't have any negative feedback about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Javier Martin V.
Sports, 11-50 employees
“Great for daily use”
Pros
It handles most of the functions we use really well especially when it comes to invoicing which has been one of the most useful parts.
Cons
it still lacks proper connectivity with the largest banks in the country.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Elaine M.
Information Services, 500+ employees
“Can receive money from anyone”
Pros
Having a payment screen I can connect, share and use to receive money from friends or for business makes things really convenient.
Cons
getting locked out of the app and then being asked more than once to submit my bank details and ID again is annoying
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9