PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MW

Marie W.

Hospital & Health Care, 11-50 employees

5.0
October 2022

No major downsides

Pros

Moving money around with PayPal has been really simple. Whether I'm sending funds between my own bank accounts or paying other people and businesses, everything is simple to use and works well.

Cons

there isn't any particular downside that comes to mind for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MO

Moyosore O.

Hospitality, 500+ employees

4.0
October 2022

Accepts Bitcoin and other cryptocurrencies

Pros

Has been efficient and simple and it works with a huge number of websites. I also appreciate that it accepts Bitcoin and other cryptocurrencies which makes it more flexible than many other payment platforms. The customer service has been good whenever needed and having both iPhone and Android apps makes it convenient to manage payments on the go.

Cons

Accounts can sometimes get blocked without any clear reason. The fines for breaking terms and conditions also feel pretty harsh and if you ever need to close an account, the process can be frustrating and harder than it should be.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

8

MUM

Morale Ugan M.

Mechanical or Industrial Engineering, 500+ employees

5.0
October 2022

Payments arrive within minutes

Pros

Payments usually arrive within minutes once the sender completes the transfer which is really convenient. The sender only needs your email address so you don't have to share extra personal or banking details. It also feels like one of the safest ways to pay online without delays and it works well for buying products on the internet too.

Cons

After transferring money to a bank account, it can take around 2 to 7 days before the funds show up. If you need the money urgently, that waiting period can be frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC

Sheronda C.

Computer Hardware, 500+ employees

5.0
October 2022

organizes billing and invoicing

Pros

The functionality is the biggest plus for me especially how much it organizes billing and invoicing. I've also used it to pay merchants and the whole platform feels very user friendly and simple to use.

Cons

The part I'm least satisfied with is the customer service and how little support seems to be available when something goes wrong. It often feels like once a transaction is finished, customer concerns are no longer a priority even when a dispute has been filed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

OH

Okba H.

Program Development, 1-10 employees

5.0
October 2022

Fantastic experience

Pros

Using this has been a fantastic experience. It's simple to work with, feels very secure and having my data saved makes everything much more convenient.

Cons

I can barely point to any downside. I'm very happy using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RH

Rebecca H.

Hospitality, 1-10 employees

4.0
October 2022

useful for small businesses

Pros

Feels secure, transactions go through quickly and the interface is simple to work with. It's especially useful for small businesses.

Cons

I haven't run into any issues with it. It's a really solid platform and I'd definitely recommend it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

LB

Lorraine B.

Wholesale, 1-10 employees

5.0
October 2022

easy to get started

Pros

Pretty easy to use and getting started doesn't take much effort. It's accessible enough that pretty much anyone can use it without trouble.

Cons

The fees do feel a little on the high side but considering everything it offers, it still feels worth using.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

LE

Liora E.

Media Production, 11-50 employees

5.0
October 2022

Been around forever

Pros

When it comes to online payments, PayPal has been around forever. It's a trusted platform and most people already feel comfortable using it which makes receiving payments from clients online really convenient.

Cons

It usually takes a few days for the money to show up in your bank account, unlike Venmo, where you can access the funds almost right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

DS

David S.

Sports, 51-100 employees

5.0
October 2022

one of the most recognized companies

Pros

Paying through PayPal feels simple and secure for customers. It also gives them extra confidence knowing the platform is backed by one of the most recognized companies in the world.

Cons

Some customers still hesitate to use it as a payment method especially when the product is expensive and they do not feel comfortable making large payments online.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

AC

Arun C.

Information Services, 51-100 employees

4.0
October 2022

easy to get around

Pros

Getting around this software is very simple and the interface feels user friendly from the start.

Cons

It takes quite a long time to fetch the data.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RS

Ray S.

Real Estate, 11-50 employees

5.0
October 2022

easy to use platform

Pros

It is really simple and the platform is easy to use overall.

Cons

There's honestly not much to complain about. The only downside is that I wish transfers to my bank account were a bit faster.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Financial Services, 51-100 employees

5.0
October 2022

Whole system is simple

Pros

I use it and my customers do too so it works well on both sides. The whole system is set up in a way that keeps things simple and prevents problems for anyone using it.

Cons

I honestly don't have any complaints. The app is simple to use and I can get access to my money right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Translation and Localization, 1-10 employees

4.0
October 2022

keeps tabs on incoming payments

Pros

It's convenient that most of my clients already use it and I can send invoices while also keeping tabs on incoming payments.

Cons

The payment fees are a big downside for me. If one specific client were willing to use something else like Veem, Zelle or even a check, I'd definitely choose a cheaper alternative. Another frustrating part is that clients can create a new invoice to pay instead of using the one I already sent which makes tracking payments much harder.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Consumer Services, 1-10 employees

3.0
October 2022

They side with buyers

Pros

Appreciate how well it connects with so many platforms and services and the fact that it's accepted almost everywhere makes it very convenient to use.

Cons

They often seem to side with buyers over unreasonable claims which ends up hurting loyal users by refunding money to buyers when it doesn't feel justified.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

AW

Ahmad w.

Animation, 51-100 employees

5.0
October 2022

Well-designed software

Pros

Handling bill payments and sending money with this software has been really helpful and the whole process is very simple to use.

Cons

It's a very useful and well-designed software that's been helpful for most of what I use it for.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 1-10 employees

5.0
October 2022

Great for staying on top of business-related tasks

Pros

It's been really convenient for sending invoices, checking payment activity and staying on top of our business-related tasks.

Cons

I can't think of anything that needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LN

lilac n.

Automotive, 1-10 employees

5.0
October 2022

Useful and friendly app

Pros

Feels safe and secure. The app is useful, friendly and simple to navigate which makes using it a very positive experience overall.

Cons

My only concern is having my bank account information stored in the app since that still makes me a bit uneasy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MF

Monica F.

Arts and Crafts, 1-10 employees

5.0
October 2022

i'd absolutely recommend it

Pros

Very simple to use, the response time is quick and I'd absolutely recommend it.

Cons

I honestly have no complaints. It worked incredibly well for me and I'd highly recommend it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GK

Gaurav K.

Marketing and Advertising, 1-10 employees

5.0
October 2022

service has been outstanding

Pros

Payments go through instantly, receiving money is just as quick and the service has been excellent overall.

Cons

I really don't have any major complaints, except that users in India still can't purchase items in INR. It would be nice if that could be supported.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

SL

simon l.

Retail, 1-10 employees

5.0
October 2022

Runs without errors

Pros

It's the most widely used payment system out there and it feels essential to have on any website. It runs without errors and payouts come through super fast without any messing around.

Cons

One frustrating part is dealing with customer disputes since it usually seems to side with the customer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9