Marie W.
Hospital & Health Care, 11-50 employees
“No major downsides”
Pros
Moving money around with PayPal has been really simple. Whether I'm sending funds between my own bank accounts or paying other people and businesses, everything is simple to use and works well.
Cons
there isn't any particular downside that comes to mind for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Moyosore O.
Hospitality, 500+ employees
“Accepts Bitcoin and other cryptocurrencies”
Pros
Has been efficient and simple and it works with a huge number of websites. I also appreciate that it accepts Bitcoin and other cryptocurrencies which makes it more flexible than many other payment platforms. The customer service has been good whenever needed and having both iPhone and Android apps makes it convenient to manage payments on the go.
Cons
Accounts can sometimes get blocked without any clear reason. The fines for breaking terms and conditions also feel pretty harsh and if you ever need to close an account, the process can be frustrating and harder than it should be.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
8
Morale Ugan M.
Mechanical or Industrial Engineering, 500+ employees
“Payments arrive within minutes”
Pros
Payments usually arrive within minutes once the sender completes the transfer which is really convenient. The sender only needs your email address so you don't have to share extra personal or banking details. It also feels like one of the safest ways to pay online without delays and it works well for buying products on the internet too.
Cons
After transferring money to a bank account, it can take around 2 to 7 days before the funds show up. If you need the money urgently, that waiting period can be frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sheronda C.
Computer Hardware, 500+ employees
“organizes billing and invoicing”
Pros
The functionality is the biggest plus for me especially how much it organizes billing and invoicing. I've also used it to pay merchants and the whole platform feels very user friendly and simple to use.
Cons
The part I'm least satisfied with is the customer service and how little support seems to be available when something goes wrong. It often feels like once a transaction is finished, customer concerns are no longer a priority even when a dispute has been filed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Okba H.
Program Development, 1-10 employees
“Fantastic experience”
Pros
Using this has been a fantastic experience. It's simple to work with, feels very secure and having my data saved makes everything much more convenient.
Cons
I can barely point to any downside. I'm very happy using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rebecca H.
Hospitality, 1-10 employees
“useful for small businesses”
Pros
Feels secure, transactions go through quickly and the interface is simple to work with. It's especially useful for small businesses.
Cons
I haven't run into any issues with it. It's a really solid platform and I'd definitely recommend it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Lorraine B.
Wholesale, 1-10 employees
“easy to get started”
Pros
Pretty easy to use and getting started doesn't take much effort. It's accessible enough that pretty much anyone can use it without trouble.
Cons
The fees do feel a little on the high side but considering everything it offers, it still feels worth using.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Liora E.
Media Production, 11-50 employees
“Been around forever”
Pros
When it comes to online payments, PayPal has been around forever. It's a trusted platform and most people already feel comfortable using it which makes receiving payments from clients online really convenient.
Cons
It usually takes a few days for the money to show up in your bank account, unlike Venmo, where you can access the funds almost right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
David S.
Sports, 51-100 employees
“one of the most recognized companies”
Pros
Paying through PayPal feels simple and secure for customers. It also gives them extra confidence knowing the platform is backed by one of the most recognized companies in the world.
Cons
Some customers still hesitate to use it as a payment method especially when the product is expensive and they do not feel comfortable making large payments online.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Arun C.
Information Services, 51-100 employees
“easy to get around”
Pros
Getting around this software is very simple and the interface feels user friendly from the start.
Cons
It takes quite a long time to fetch the data.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ray S.
Real Estate, 11-50 employees
“easy to use platform”
Pros
It is really simple and the platform is easy to use overall.
Cons
There's honestly not much to complain about. The only downside is that I wish transfers to my bank account were a bit faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Financial Services, 51-100 employees
“Whole system is simple”
Pros
I use it and my customers do too so it works well on both sides. The whole system is set up in a way that keeps things simple and prevents problems for anyone using it.
Cons
I honestly don't have any complaints. The app is simple to use and I can get access to my money right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Translation and Localization, 1-10 employees
“keeps tabs on incoming payments”
Pros
It's convenient that most of my clients already use it and I can send invoices while also keeping tabs on incoming payments.
Cons
The payment fees are a big downside for me. If one specific client were willing to use something else like Veem, Zelle or even a check, I'd definitely choose a cheaper alternative. Another frustrating part is that clients can create a new invoice to pay instead of using the one I already sent which makes tracking payments much harder.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Anonymous
Consumer Services, 1-10 employees
“They side with buyers”
Pros
Appreciate how well it connects with so many platforms and services and the fact that it's accepted almost everywhere makes it very convenient to use.
Cons
They often seem to side with buyers over unreasonable claims which ends up hurting loyal users by refunding money to buyers when it doesn't feel justified.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Ahmad w.
Animation, 51-100 employees
“Well-designed software”
Pros
Handling bill payments and sending money with this software has been really helpful and the whole process is very simple to use.
Cons
It's a very useful and well-designed software that's been helpful for most of what I use it for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Education Management, 1-10 employees
“Great for staying on top of business-related tasks”
Pros
It's been really convenient for sending invoices, checking payment activity and staying on top of our business-related tasks.
Cons
I can't think of anything that needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
lilac n.
Automotive, 1-10 employees
“Useful and friendly app”
Pros
Feels safe and secure. The app is useful, friendly and simple to navigate which makes using it a very positive experience overall.
Cons
My only concern is having my bank account information stored in the app since that still makes me a bit uneasy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Monica F.
Arts and Crafts, 1-10 employees
“i'd absolutely recommend it”
Pros
Very simple to use, the response time is quick and I'd absolutely recommend it.
Cons
I honestly have no complaints. It worked incredibly well for me and I'd highly recommend it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gaurav K.
Marketing and Advertising, 1-10 employees
“service has been outstanding”
Pros
Payments go through instantly, receiving money is just as quick and the service has been excellent overall.
Cons
I really don't have any major complaints, except that users in India still can't purchase items in INR. It would be nice if that could be supported.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
simon l.
Retail, 1-10 employees
“Runs without errors”
Pros
It's the most widely used payment system out there and it feels essential to have on any website. It runs without errors and payouts come through super fast without any messing around.
Cons
One frustrating part is dealing with customer disputes since it usually seems to side with the customer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9