PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DF

Diego F.

Market Research, 500+ employees

5.0
October 2022

user-friendly for new users

Pros

It feels like a really solid platform overall. Transactions go through quickly, payments are processed almost instantly and you can choose it on a lot of international websites. On top of that, it's quite user-friendly for people who have never used similar apps before.

Cons

The downside, in my opinion, is that there's a minimum amount required to withdraw funds.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJ

Michelle J.

Accounting, 500+ employees

5.0
October 2022

Wonderful payment option

Pros

Using it has been quick and convenient from day one. It's simple to use, transactions go through fast and I've never run into any problems. The mobile payment option is really handy too and the fraud protection gives me a lot of confidence when using it.

Cons

I honestly don't have any complaints. I've been using it for years and it's always felt like a trustworthy company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD

Jonathan D.

Construction, 51-100 employees

5.0
October 2022

Convenient way to make payments

Pros

It gives me a much more convenient way to make payments and send money.

Cons

I don't like that there's no option to add funds directly to the account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LM

Lanin M.

Business Supplies and Equipment, 1-10 employees

5.0
October 2022

Secure overseas payments

Pros

Handling overseas transfers has been really convenient and the direct bank settlement is a big plus. I can also buy goods from many websites with much less risk which makes online shopping feel a lot safer.

Cons

When receiving money, there's usually a delay of about 3-5 days before it comes through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CAQ

Carlos Alberto Q.

Architecture & Planning, 1-10 employees

4.0
October 2022

Very reliable payment service

Pros

It seems like a really solid product to me. Even though there are still a few things that could be improved, it works very well overall.

Cons

Getting the account back can be a bit complicated if you forget your password and sometimes the response time takes much longer than expected.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Management Consulting, 1-10 employees

5.0
October 2022

instant bank transfers

Pros

It is very simple and I appreciate the added peace of mind that sellers never see my payment details. The instant bank transfers are also a big plus and make the whole payment process feel quick and convenient.

Cons

One thing that still trips me up is finding where to manage my recurring payments although that could partly be because of the screen size on my device.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Program Development, 500+ employees

5.0
October 2022

Lets you split a payment into 3 monthly installments

Pros

User-friendly, quick and it lets you split a payment into 3 monthly installments without any penalty.

Cons

You do have to link your account to an email address as well as a bank account or card.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AF

Amy F.

Professional Training & Coaching, 1-10 employees

5.0
October 2022

Money reaches my account quickly

Pros

Working with clients around the world, one thing I've really appreciated is how quickly the money reaches my account. Once a client sends a payment, the transfer usually shows up within minutes which makes a big difference when I need fast access to funds.

Cons

The only downside I've really noticed is the transfer fee which can feel pretty high when moving money into my account. Aside from that, the platform has been reliable and simple to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

RS

Remia S.

Construction, 1-10 employees

5.0
October 2022

still actively using it

Pros

Been a great experience for me because it's a very reliable platform and I'm still actively using it. It's simple to navigate and the transactions go through quickly while also feeling secure.

Cons

The software regularly requires updates but that's understandable and ultimately beneficial for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CF

Clarissa F.

Consumer Services, 500+ employees

5.0
October 2022

Handy online wallet for payments

Pros

Having an online wallet like this makes paying for things online really convenient. I can just link my account and open it on my phone or laptop whenever I need to make a payment.

Cons

I honestly don't have any complaints. Every feature has been useful especially since I regularly spend money online for shopping and even buying groceries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MR

Maurizio R.

Leisure, Travel & Tourism, 1-10 employees

5.0
October 2022

hassle-free payments

Pros

Using it is simple and the level of security lets us handle our work with complete peace of mind.

Cons

There really aren't any complications to mention. I haven't come across anything I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

mina s.

Airlines/ Aviation, 500+ employees

5.0
October 2022

Secure payments on the go

Pros

Making payments through the app is really convenient and it feels secure every time I use it.

Cons

The app works really well overall but I'd love to see PayPal partner with more websites and trading platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ADL

Aryne Dolly L.

Medical Practice, 51-100 employees

5.0
October 2022

Customer support team always assists

Pros

Whether I'm sending money, requesting a payment or managing personal and business transactions, PayPal has been one of the best e-commerce platforms I've used. Both the mobile app and the website are very simple to navigate and transfers to my bank account usually arrive on time. Their customer service team has also been genuinely helpful whenever I've needed assistance.

Cons

At times, exchanging larger amounts of money can take a little longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AS

Ane S.

Marketing and Advertising, 51-100 employees

5.0
October 2022

Saves customers time

Pros

Being able to use it in many countries makes selling internationally much simpler. It integrates well into the shopping cart and the fast checkout process saves customers from having to enter their details again step by step. That makes buying on the website much more convenient for users and now it also offers the option to pay in 3 monthly installments.

Cons

The fees charged to the business are high and the waiting time to withdraw the money from your account is longer than it should be.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JG

James G.

Retail, 1-10 employees

5.0
October 2022

effective dispute resolution process

Pros

Payment and billing notifications come through very quickly which helps me stay on top of everything. The dispute resolution process is also fast and effective when an issue comes up.

Cons

Tracking down certain links on the site can be confusing. A simpler, more organized menu would make navigation a lot better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AM

Alessia M.

Publishing, 1-10 employees

5.0
October 2022

innovative tool

Pros

Among all the tools I've used, this is still the most innovative and secure one I know. I've been using it for about ten years now and it has always left me completely satisfied. Sending pro forma invoices making online payments and receiving money from both companies and friends is incredibly simple and user-friendly.

Cons

I honestly haven't come across any real downside yet, aside from not being able to use it for purchases on Amazon which I assume is due to internal agreements between Amazon and the company.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YA

Yasmina A.

Marketing and Advertising, 11-50 employees

5.0
October 2022

Trouble-free way of sending money

Pros

PayPal has been a very simple tool to use and it has let me make online payments in a secure, fast and trouble-free way. The part I would highlight most is how simple and user-friendly it is to use.

Cons

I can hardly point out any downsides with this tool. Up to now, I haven't run into any issues worth mentioning.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

AM

Andrea M.

Marketing and Advertising, 11-50 employees

5.0
October 2022

more than just an online wallet

Pros

It is more than just an online wallet. It lets you make payments in different currencies and handles the exchange instantly which is really useful. Refunds are also processed within a short time so you get your money back quickly. Any business selling online should offer this payment gateway because it gives customers more confidence and shows reliability.

Cons

The ways to get in touch with customer support could be better and the response times should improve as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AL

Adria L.

Leisure, Travel & Tourism, 1-10 employees

4.0
October 2022

Widely trusted billing tool

Pros

Getting it set up is simple, creating and managing invoices is simple and it helps that just about everyone already knows and uses it.

Cons

On certain invoices, the percentage they charge can feel a bit too high.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

KS

Kristina S.

Information Technology and Services, 500+ employees

5.0
October 2022

Innovative features and benefits

Pros

This product has been very simple and it feels quite innovative. It provides a wide range of services along with plenty of useful benefits.

Cons

I wish it were a bit more affordable. Aside from that, it is an excellent software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10