Diego F.
Market Research, 500+ employees
“user-friendly for new users”
Pros
It feels like a really solid platform overall. Transactions go through quickly, payments are processed almost instantly and you can choose it on a lot of international websites. On top of that, it's quite user-friendly for people who have never used similar apps before.
Cons
The downside, in my opinion, is that there's a minimum amount required to withdraw funds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle J.
Accounting, 500+ employees
“Wonderful payment option”
Pros
Using it has been quick and convenient from day one. It's simple to use, transactions go through fast and I've never run into any problems. The mobile payment option is really handy too and the fraud protection gives me a lot of confidence when using it.
Cons
I honestly don't have any complaints. I've been using it for years and it's always felt like a trustworthy company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jonathan D.
Construction, 51-100 employees
“Convenient way to make payments”
Pros
It gives me a much more convenient way to make payments and send money.
Cons
I don't like that there's no option to add funds directly to the account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lanin M.
Business Supplies and Equipment, 1-10 employees
“Secure overseas payments”
Pros
Handling overseas transfers has been really convenient and the direct bank settlement is a big plus. I can also buy goods from many websites with much less risk which makes online shopping feel a lot safer.
Cons
When receiving money, there's usually a delay of about 3-5 days before it comes through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carlos Alberto Q.
Architecture & Planning, 1-10 employees
“Very reliable payment service”
Pros
It seems like a really solid product to me. Even though there are still a few things that could be improved, it works very well overall.
Cons
Getting the account back can be a bit complicated if you forget your password and sometimes the response time takes much longer than expected.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Management Consulting, 1-10 employees
“instant bank transfers”
Pros
It is very simple and I appreciate the added peace of mind that sellers never see my payment details. The instant bank transfers are also a big plus and make the whole payment process feel quick and convenient.
Cons
One thing that still trips me up is finding where to manage my recurring payments although that could partly be because of the screen size on my device.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Program Development, 500+ employees
“Lets you split a payment into 3 monthly installments”
Pros
User-friendly, quick and it lets you split a payment into 3 monthly installments without any penalty.
Cons
You do have to link your account to an email address as well as a bank account or card.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amy F.
Professional Training & Coaching, 1-10 employees
“Money reaches my account quickly”
Pros
Working with clients around the world, one thing I've really appreciated is how quickly the money reaches my account. Once a client sends a payment, the transfer usually shows up within minutes which makes a big difference when I need fast access to funds.
Cons
The only downside I've really noticed is the transfer fee which can feel pretty high when moving money into my account. Aside from that, the platform has been reliable and simple to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Remia S.
Construction, 1-10 employees
“still actively using it”
Pros
Been a great experience for me because it's a very reliable platform and I'm still actively using it. It's simple to navigate and the transactions go through quickly while also feeling secure.
Cons
The software regularly requires updates but that's understandable and ultimately beneficial for users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Clarissa F.
Consumer Services, 500+ employees
“Handy online wallet for payments”
Pros
Having an online wallet like this makes paying for things online really convenient. I can just link my account and open it on my phone or laptop whenever I need to make a payment.
Cons
I honestly don't have any complaints. Every feature has been useful especially since I regularly spend money online for shopping and even buying groceries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maurizio R.
Leisure, Travel & Tourism, 1-10 employees
“hassle-free payments”
Pros
Using it is simple and the level of security lets us handle our work with complete peace of mind.
Cons
There really aren't any complications to mention. I haven't come across anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mina s.
Airlines/ Aviation, 500+ employees
“Secure payments on the go”
Pros
Making payments through the app is really convenient and it feels secure every time I use it.
Cons
The app works really well overall but I'd love to see PayPal partner with more websites and trading platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Aryne Dolly L.
Medical Practice, 51-100 employees
“Customer support team always assists”
Pros
Whether I'm sending money, requesting a payment or managing personal and business transactions, PayPal has been one of the best e-commerce platforms I've used. Both the mobile app and the website are very simple to navigate and transfers to my bank account usually arrive on time. Their customer service team has also been genuinely helpful whenever I've needed assistance.
Cons
At times, exchanging larger amounts of money can take a little longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ane S.
Marketing and Advertising, 51-100 employees
“Saves customers time”
Pros
Being able to use it in many countries makes selling internationally much simpler. It integrates well into the shopping cart and the fast checkout process saves customers from having to enter their details again step by step. That makes buying on the website much more convenient for users and now it also offers the option to pay in 3 monthly installments.
Cons
The fees charged to the business are high and the waiting time to withdraw the money from your account is longer than it should be.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
James G.
Retail, 1-10 employees
“effective dispute resolution process”
Pros
Payment and billing notifications come through very quickly which helps me stay on top of everything. The dispute resolution process is also fast and effective when an issue comes up.
Cons
Tracking down certain links on the site can be confusing. A simpler, more organized menu would make navigation a lot better.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Alessia M.
Publishing, 1-10 employees
“innovative tool”
Pros
Among all the tools I've used, this is still the most innovative and secure one I know. I've been using it for about ten years now and it has always left me completely satisfied. Sending pro forma invoices making online payments and receiving money from both companies and friends is incredibly simple and user-friendly.
Cons
I honestly haven't come across any real downside yet, aside from not being able to use it for purchases on Amazon which I assume is due to internal agreements between Amazon and the company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Yasmina A.
Marketing and Advertising, 11-50 employees
“Trouble-free way of sending money”
Pros
PayPal has been a very simple tool to use and it has let me make online payments in a secure, fast and trouble-free way. The part I would highlight most is how simple and user-friendly it is to use.
Cons
I can hardly point out any downsides with this tool. Up to now, I haven't run into any issues worth mentioning.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Andrea M.
Marketing and Advertising, 11-50 employees
“more than just an online wallet”
Pros
It is more than just an online wallet. It lets you make payments in different currencies and handles the exchange instantly which is really useful. Refunds are also processed within a short time so you get your money back quickly. Any business selling online should offer this payment gateway because it gives customers more confidence and shows reliability.
Cons
The ways to get in touch with customer support could be better and the response times should improve as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Adria L.
Leisure, Travel & Tourism, 1-10 employees
“Widely trusted billing tool”
Pros
Getting it set up is simple, creating and managing invoices is simple and it helps that just about everyone already knows and uses it.
Cons
On certain invoices, the percentage they charge can feel a bit too high.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kristina S.
Information Technology and Services, 500+ employees
“Innovative features and benefits”
Pros
This product has been very simple and it feels quite innovative. It provides a wide range of services along with plenty of useful benefits.
Cons
I wish it were a bit more affordable. Aside from that, it is an excellent software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10