Martin P.
Apparel & Fashion, 11-50 employees
“legitimate tool”
Pros
This software feels very simple and it gives me confidence because it's clearly legitimate and not a scam.
Cons
I honestly don't have any complaints about it and I would absolutely recommend this app to others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karsten B.
Non-Profit Organization Management, 11-50 employees
“Makes the entire payment process quick”
Pros
Very simple and it's accepted almost everywhere. It makes the entire payment process quick and secure.
Cons
At times, I'm asked to sign in and then verify my identity again through another tool I'm using. While I do understand and appreciate the added security, it can be a bit frustrating now and then especially when it happens for very small payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Education Management, 11-50 employees
“payments come through immediately”
Pros
One of the best parts of this software is the security which really helps protect both the business and its customers. Customers just need to sign in to their account instead of typing in their credit card number over and over which makes checkout feel safer and more convenient. Setup is also very simple and doesn't require any technical expertise. Another huge plus is that payments come through immediately instead of having to wait several days.
Cons
It's a very solid product overall. The only real drawback is the fees which might put some people off. I'm not sure those costs will change much but considering the level of security and customer service included, it still feels worth paying for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Vinay B.
Education Management, 500+ employees
“Generates detailed reports”
Pros
It feels very user-friendly, supports multiple currencies and the customer service has been good. It also lets me generate detailed and comprehensive reports which is really helpful.
Cons
Overall, it's a solid product but compared to competitors it does feel fairly expensive. The pricing could definitely be reduced.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Victor L.
Program Development, 1-10 employees
“Fast transfers to bank”
Pros
Quick transfers to bank accounts and the ability to send money to other accounts using email make PayPal very convenient to use.
Cons
The fees are quite high when withdrawing money and receiving payments from various Android apps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Gustavo M.
Graphic Design, 1-10 employees
“All my payments in one place”
Pros
Plenty of paid online services can transfer and deposit money into it which makes things really convenient. That way, all the payments you receive can end up in a single account.
Cons
if you want to withdraw cash, you have to do it through a bank and the fees they charge are very high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Kenneth M.
Consumer Goods, 1-10 employees
“can use it anywhere”
Pros
I really appreciate how secure and encrypted the app feels for everyday transactions. It's simple to use and getting around the app doesn't take much effort. I also like that it locks things down whenever suspicious activity is detected. On top of that, I can use it pretty much anywhere as long as there's a signal.
Cons
Setting up an account takes quite a while which can be frustrating. They've also increased the fees and honestly, nobody likes paying extra fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Guido M.
Government Administration, 500+ employees
“recommended from my side”
Pros
PayPal has been an excellent platform to use and I definitely recommend it.
Cons
Everything has been good for me so I don't have any negative feedback to add.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sarah J.
Marketing and Advertising, 101-500 employees
“reliable purchase protection”
Pros
Having that purchase protection in place is something I really appreciate because if there's ever a problem with something I buy, it helps make sure I'm covered.
Cons
The interface could be a bit more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert B.
Computer Software, 1-10 employees
“Useful invoice templates”
Pros
Handling payments online is pretty simple with PayPal. The invoice templates are useful, the debit card gives direct access to funds and the integrations with shipping vendors make things more convenient when managing orders.
Cons
Since it's such a large company, it comes with the usual big-company problems. Privacy concerns and customer support can be hit or miss and the fees sometimes feel higher than they should be.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Richard Erick C.
Management Consulting, 500+ employees
“Good for accepting donations”
Pros
After years of using it, the biggest benefit has been being able to receive money from family and clients no matter where they are in the world. The payments arrive in real time and withdrawing the funds is simple with no complications. I even used it to accept donations and that process was completely hassle-free.
Cons
If you're new to the platform, you do need to build up some account history first so your initial transactions may be held for a few days before the money clears into your account. I understand that this is important for fraud prevention though. Once you get past that stage, everything works very simply.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Miguel G.
Warehousing, 11-50 employees
“clear to understand”
Pros
It's very simple to use, clear to understand and a really good tool for receiving payments.
Cons
Overall, I don't have any complaints. I really like this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emmanuel E.
Banking, 11-50 employees
“Helps my business grow”
Pros
Right away, the features felt useful and simple to work with. They made customer integration much simpler and the available payment processing options have helped increase sales for my business.
Cons
There's still room to improve the online payment tools especially the debit and credit card features so the payment process can be more convenient for customers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Jeremias R.
Farming, 101-500 employees
“Very rewarding”
Pros
It's very simple to use and comes with useful benefits.
Cons
Nothing really stands out as a downside, overall, everything is generally very well done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mirainer G.
Oil & Energy, 51-100 employees
“Absolutely love it”
Pros
Quite easy to use. You can link it to your bank account or debit card and purchases are charged directly from there which I absolutely love. It also feels very secure and the interface is quite simple to use.
Cons
Up to this point, I haven't run into anything about the software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joshua M.
Construction, 1-10 employees
“Good support, risky disputes”
Pros
Its pretty simple and the customer service has been helpful when needed.
Cons
Another user can dispute a transaction which can lead to losing money you were supposed to receive.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Dwayne M.
Electrical/ Electronic Manufacturing, 1-10 employees
“Appreciate the flexibility”
Pros
Handling payments, deposits and withdrawals through PayPal has worked really well for me and I appreciate how flexible the platform is for moving money around when I need to.
Cons
I'm still a little skeptical about the privacy and security of my account since I sometimes wonder how protected my personal information really is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mame doudou D.
Banking, 51-100 employees
“Works with many gaming platforms”
Pros
PayPal has been a secure and reliable payment processing site for me. It gives real peace of mind when it comes to keeping funds safe and it also makes transactions much simpler across other websites. It works with so many gaming platforms, business sites and plenty of other services which makes it very convenient to use. it's one of the best payment platforms out there.
Cons
I really don't see any major weakness with it, except that signing up can be very difficult in certain countries such as Senegal in Africa.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Retail, 1-10 employees
“No compatibility problems”
Pros
I love how widely it's integrated across just about every website. Whenever I use it as a payment processor, compatibility problems are basically never an issue.
Cons
At times, customer support can feel a bit overly proactive about account security. There have been moments when an account gets locked and you have to provide supporting documents to regain access but it's clearly done in the interest of keeping the account secure.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Zach D.
Broadcast Media, 1-10 employees
“Handy payment requests”
Pros
Sending payment requests for project work is really simple with it.
Cons
Fast transfers can be a bit pricey.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10