PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DMZT

Darinka milenka zlosilo t.

Logistics and Supply Chain, 500+ employees

5.0
October 2022

Excellent for sending international payments

Pros

Sending and receiving payments from abroad without commission is a big advantage.

Cons

Withdrawing the money is quite difficult and the fees are very high.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

TN

thierry N.

Banking, 500+ employees

4.0
October 2022

Fantastic for financial transactions

Pros

Found it easy to handle and really convenient for handling financial transactions.

Cons

It would be even better if more payment options were added for users in Africa.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

MF

Muhammad F.

Health, Wellness and Fitness, 1-10 employees

5.0
October 2022

My favorite software!!

Pros

Quick access and solid security are what keep me using it more often.

Cons

it's the best software I've used and working with it feels more convenient than with other options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

OW

osvaldo w.

Mining & Metals, 101-500 employees

5.0
October 2022

Fast transfers and secure payments

Pros

Being able to transfer money to a bank account within a maximum of three days is really convenient and the payment protection gives me a lot more confidence when using it.

Cons

At times, the transaction fee can feel a little high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

HD

Heidi D.

Legal Services, 1-10 employees

5.0
October 2022

Packed with nice features

Pros

Using it feels very simple and I really appreciate how many different features it offers. It also saves time since finding your contacts doesn't take much effort at all.

Cons

I don't enjoy how frustrating the check-cashing process can be especially when it keeps running into errors.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SL

Sriramachandran L.

Architecture & Planning, 1-10 employees

5.0
October 2022

Easy access via phone and browser

Pros

Using it on both my phone and in the browser is very convenient and I appreciate that my bank details stay protected.

Cons

A few websites still don't include it as one of their payment options which can be limiting at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SJ

sheeba j.

Automotive, 1-10 employees

5.0
October 2022

Quick transfers to my account

Pros

Handling it is very simple and I can transfer money directly to my account without any hassle.

Cons

There really aren't many issues with it though the notifications do arrive late once in a while.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FS

fabian s.

Construction, 1-10 employees

3.0
October 2022

keeps track of everything

Pros

It's helpful that it keeps track of things and lets you link your contacts which makes using it more convenient.

Cons

Customer service is a letdown. They aren't very good with customers and they won't really help you recover your money if it gets stolen.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

6

SS

Susheel S.

Information Technology and Services, 500+ employees

4.0
October 2022

works well for domestic and international transactions

Pros

It is a reliable and secure payment gateway that works well for both local and international transactions.

Cons

The company seems to prioritize Tier-1 countries. Since I'm based in India, it isn't used as widely here.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

IM

Ignacio M.

Mechanical or Industrial Engineering, 500+ employees

5.0
October 2022

Instant transfers every time

Pros

Transactions go through immediately which makes payments feel fast and reliable.

Cons

commission fees are very high and that can be frustrating.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MA

Melody A.

Research, 1-10 employees

5.0
October 2022

Works with every store

Pros

It's been really convenient that it works with nearly every place I shop and even when a store doesn't offer it directly, I can still pay using my PayPal debit card. I also rely on it to receive payments for tasks and to send money to family and friends, usually for little to no cost.

Cons

The only downside for me was not being able to add a prepaid card to the account to load funds.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

LW

Lianne W.

Furniture, 1-10 employees

5.0
October 2022

I recommend it all the time

Pros

Running an e-commerce store has led me to test most of the major payment processors out there and this one has easily been the most dependable for my business. It's consistently reliable and the security it offers is outstanding. I haven't run into any issues at all and the customer support has been excellent every time. I recommend it all the time to friends, family and other businesses because it's simple to use, provides top-tier security and stands out as one of the best payment solutions available.

Cons

I don't have any complaints about this one. It's been a really valuable solution for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Consumer Services, 500+ employees

3.0
October 2022

repeated security breaches

Pros

Being able to pay without exposing my card details is a big plus and that added layer of protection is something I really appreciate.

Cons

On the downside, disputing charges feels more difficult than it should be and the repeated security breaches are definitely concerning.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

4

MD

Martha D.

Hospital & Health Care, 500+ employees

5.0
October 2022

Cardless payments

Pros

The ability to make online payments conveniently, whether you have a card or not, is really useful.

Cons

If you forget your password, getting back into the account can be difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

ES

Erwin S.

Information Technology and Services, 1-10 employees

4.0
October 2022

user-friendly payment features

Pros

The payment features and options are simple and quite user-friendly which makes switching over from any other system feel very natural.

Cons

The reporting controls could be improved and the process of linking credit and debit cards still has room for improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

EC

Elise C.

Media Production, 11-50 employees

5.0
October 2022

Makes invoicing convenient

Pros

Running it for business has made invoicing much more convenient and sending or receiving payments between clients and employees is very simple. The platform feels user-friendly which is something I really appreciate.

Cons

I honestly don't have any complaints about using it. My experience with it has been entirely positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

ML

Magaly L.

Cosmetics, 51-100 employees

5.0
October 2022

Allows me to make online purchases

Pros

Thanks to PayPal, I've been able to make purchases from abroad without any trouble, with the confidence that my money and orders are protected.

Cons

The security measures are very strict and at times that can make refunds or complaints feel a bit complicated or slow. Still, it's all meant to protect the user.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

SN

Syafiq N.

Marketing and Advertising, 1-10 employees

4.0
October 2022

All in one payment platform

Pros

I like how easy to use it is. It works like an all-in-one app for handling payments in a small business which makes things much more convenient. Getting started with tracking expenses and incoming payments is simple and without it I'd probably need a few different apps to cover the same features. The fact that it's widely used around the world is another big plus.

Cons

The biggest downside is the fees. After trying several payment services, this one feels like the most expensive option to me. The lower-cost alternatives are usually local providers though so PayPal is still useful when you want to reach a broader customer base. That wider coverage definitely comes at a cost.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

NA

Natalie A.

Professional Training & Coaching, 1-10 employees

5.0
October 2022

No unnecessary steps

Pros

Sending money abroad and paying for purchases with it feels simple and secure. Transactions go through instantly and the process doesn't involve a bunch of unnecessary steps.

Cons

I really haven't run into any issues. Whenever something comes up, I contact customer support and they stay on top of my case.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AG

Austin G.

Hospital & Health Care, 500+ employees

4.0
October 2022

Safer checkout on many sites

Pros

Buying things online feels a lot more comfortable with it. Since it's accepted on plenty of websites especially ones I don't fully trust with my financial details, I can make purchases without worrying so much about my information being stored there.

Cons

I do wish it worked on even more websites. Password recovery can be frustrating at times and verification is difficult if I don't have my phone with me. Sending certain payments to other people can also end up being expensive.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

6