PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CA

Carmen A.

Architecture & Planning, 1-10 employees

5.0
October 2022

Saves me time

Pros

Having my card details protected while still being readily available is a big plus. It's simple to use, saves me time and gives me peace of mind since I don't have to stress about hackers.

Cons

I don't have any complaints. Since most of my shopping happens online, I use it for nearly everything and can check out in just a couple of clicks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CL

Claire L.

Retail, 11-50 employees

5.0
October 2022

Handles everything for us

Pros

We've been using it for years and it handles everything we need, from invoicing and billing to payment processing. The whole process feels simple to manage, funds show up quickly and the security gives us a lot of confidence.

Cons

The fees can feel a little high sometimes but overall it's still an excellent piece of software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT

aziouez t.

Industrial Automation, 500+ employees

5.0
October 2022

Transfers and shopping made simple

Pros

Sending money and paying for products is really convenient with it.

Cons

It can be a little tricky to use at times and not many people around me have it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

JLR

José Luis R.

Management Consulting, 1-10 employees

3.0
October 2022

Requires too many documents

Pros

there isn't really anything positive I can point to here. I just wish fewer people relied on it so much.

Cons

Dealing with it is more trouble than it should be. They require too many documents and too much information just to open an account and get started.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

GR

Geoffrey R.

Automotive, 101-500 employees

5.0
October 2022

Simple two-step process

Pros

Using this software feels very simple and user-friendly. I can log in, handle what I need in just a short amount of time and be done. It's basically a simple two-step process and that's it!

Cons

At this point, I honestly don't have any complaints. It does exactly everything I need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JD

James D.

Construction, 11-50 employees

5.0
October 2022

has consistently delivered

Pros

Even with so many other apps showing up over the years, this one has consistently delivered for me. I can send money to friends, clients, retailers and just about anyone else without any hassle. Whether I'm using it on my computer or on my phone, everything is simple to navigate. I've been using PayPal for 15 years now and I fully expect to keep using it.

Cons

I'd like to see more advertising so more people would ask you to send money through it instead of turning to other apps. I'd also really like to see them finally sort out the eBay situation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AD

Andre D.

Consumer Services, 1-10 employees

5.0
October 2022

Reliable for global payments

Pros

Handling both incoming and outgoing international payments is really convenient with this software.

Cons

A lot of competing platforms now provide pretty much the same services so at this stage it doesn't feel especially different from the rest.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

DN

David N.

Law Practice, 1-10 employees

4.0
October 2022

helped my business stay competitive

Pros

Getting started with it was very simple and it helped my business stay more competitive because I can now accept credit card payments.

Cons

Once a client pays an invoice, you can't go back and edit it. For example, if a customer is on a payment plan, there's no way to update the invoice to show cash, check or other payments made outside the system. It would be much better if the original invoice total could be adjusted to reflect those outside payments or credits.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

JD

Josep D.

Computer Hardware, 1-10 employees

5.0
October 2022

Love all the features

Pros

Using this software has been really convenient and it lets me send and receive money quickly. I also love all the features it comes with.

Cons

I honestly love everything about it and haven't had any problems with it at all.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RG

Rebecca G.

Law Practice, 51-100 employees

5.0
October 2022

Ease of submitting payments

Pros

Submitting payments through PayPal is really convenient and that's something I genuinely enjoy about using it.

Cons

There really isn't anything I dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Facilities Services, 1-10 employees

5.0
October 2022

haven't found a better option

Pros

When it comes to receiving money and shopping online, I honestly haven't found a better option. Setting up an account is simple since all you need is an email address and the platform is very secure and simple to use especially for transactions. Payments go through quickly without needing extra account numbers or any complicated steps. It has also made sending money to friends and family much more convenient which used to be a real hassle before. I've used it for quite a while now and I'm genuinely satisfied with it so I would definitely recommend it to others. Even with millions of users, the customer support team still does a solid job, particularly when handling reimbursements.

Cons

The fees can be too high on certain transactions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DP

Diane P.

Law Practice, 1-10 employees

5.0
October 2022

appreciate the security features

Pros

The set up is quite easy and it's accepted by just about everyone. I also appreciate the security features that help protect my information and when there's been an issue, the dispute resolution has been handled promptly and fairly.

Cons

Pricing for business use feels a little high compared with other merchant service products.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AB

Alison B.

Writing and Editing, 1-10 employees

5.0
October 2022

Payments arrive fast

Pros

Creating and sending invoices to clients is really quick and the protection it offers gives me peace of mind. Payments also arrive fast, often hitting my bank account within minutes.

Cons

The fees feel a little steep. There's a deduction for currency conversion and then an extra percentage gets taken on top of that.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SK

Shikha K.

Electrical/ Electronic Manufacturing, 500+ employees

4.0
October 2022

An amazing digital wallet

Pros

PayPal works well as a digital wallet though it still has room for a few improvements that could make more people choose it over other payment apps. The payments go through quickly and feel secure which is a big plus but it still is not as widely used as some other platforms.

Cons

I don't really have any major complaints about it. The only thing that makes me a little uncertain about sticking with it is that it isn't as commonly used as other payment services.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

MW

Meagan W.

Retail, 500+ employees

4.0
October 2022

Feels easy to navigate

Pros

the whole platform feels very easy to navigate.

Cons

I haven't been able to link the account with my Cash App account which is a drawback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

GT

Gloria T.

Sports, 11-50 employees

5.0
October 2022

Convenient for cross-border transactions

Pros

Making and receiving international payments is simple which makes it really convenient for cross-border transactions.

Cons

At times some payments get placed on hold and we have to submit invoices and proof that the services were delivered before the funds are released.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AG

Asha G.

Hospital & Health Care, 1-10 employees

5.0
October 2022

Offers advanced analytics

Pros

It is pretty easy to handle. It offers strong security, advanced analytics and some of the best support in the payments industry. On top of that, it has been behd reliable.

Cons

I don't have any complaints about it. Everything about the platform works well for me and it continues to evolve globally while keeping up with modern technology and current expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IP

Ioannis P.

Arts and Crafts, 500+ employees

5.0
October 2022

A must-have for online transactions

Pros

A must-have for online transactions. It connects to your bank account without any hassle and you can both withdraw funds and deposit money back when needed. Fantastic application!!

Cons

We use this software almost every day and honestly haven't run into anything negative to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RC

Rasik C.

Oil & Energy, 500+ employees

4.0
October 2022

Exactly what I need

Pros

It makes payments feel hassle-free and simple which is exactly what I need when paying online.

Cons

At this point, I haven't run into any issues with it and it does exactly what I expect it to do.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RD

Ricky D.

Entertainment, 1-10 employees

5.0
October 2022

Built-in rewards system

Pros

Their rewards system is built in really well and they've done a nice job making everything simple to follow and understand.

Cons

I really haven't run into many issues and whenever anything did come up, they fixed it as quickly as possible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10