Carmen A.
Architecture & Planning, 1-10 employees
“Saves me time”
Pros
Having my card details protected while still being readily available is a big plus. It's simple to use, saves me time and gives me peace of mind since I don't have to stress about hackers.
Cons
I don't have any complaints. Since most of my shopping happens online, I use it for nearly everything and can check out in just a couple of clicks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Claire L.
Retail, 11-50 employees
“Handles everything for us”
Pros
We've been using it for years and it handles everything we need, from invoicing and billing to payment processing. The whole process feels simple to manage, funds show up quickly and the security gives us a lot of confidence.
Cons
The fees can feel a little high sometimes but overall it's still an excellent piece of software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
aziouez t.
Industrial Automation, 500+ employees
“Transfers and shopping made simple”
Pros
Sending money and paying for products is really convenient with it.
Cons
It can be a little tricky to use at times and not many people around me have it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
José Luis R.
Management Consulting, 1-10 employees
“Requires too many documents”
Pros
there isn't really anything positive I can point to here. I just wish fewer people relied on it so much.
Cons
Dealing with it is more trouble than it should be. They require too many documents and too much information just to open an account and get started.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Geoffrey R.
Automotive, 101-500 employees
“Simple two-step process”
Pros
Using this software feels very simple and user-friendly. I can log in, handle what I need in just a short amount of time and be done. It's basically a simple two-step process and that's it!
Cons
At this point, I honestly don't have any complaints. It does exactly everything I need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James D.
Construction, 11-50 employees
“has consistently delivered”
Pros
Even with so many other apps showing up over the years, this one has consistently delivered for me. I can send money to friends, clients, retailers and just about anyone else without any hassle. Whether I'm using it on my computer or on my phone, everything is simple to navigate. I've been using PayPal for 15 years now and I fully expect to keep using it.
Cons
I'd like to see more advertising so more people would ask you to send money through it instead of turning to other apps. I'd also really like to see them finally sort out the eBay situation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Andre D.
Consumer Services, 1-10 employees
“Reliable for global payments”
Pros
Handling both incoming and outgoing international payments is really convenient with this software.
Cons
A lot of competing platforms now provide pretty much the same services so at this stage it doesn't feel especially different from the rest.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
David N.
Law Practice, 1-10 employees
“helped my business stay competitive”
Pros
Getting started with it was very simple and it helped my business stay more competitive because I can now accept credit card payments.
Cons
Once a client pays an invoice, you can't go back and edit it. For example, if a customer is on a payment plan, there's no way to update the invoice to show cash, check or other payments made outside the system. It would be much better if the original invoice total could be adjusted to reflect those outside payments or credits.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Josep D.
Computer Hardware, 1-10 employees
“Love all the features”
Pros
Using this software has been really convenient and it lets me send and receive money quickly. I also love all the features it comes with.
Cons
I honestly love everything about it and haven't had any problems with it at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca G.
Law Practice, 51-100 employees
“Ease of submitting payments”
Pros
Submitting payments through PayPal is really convenient and that's something I genuinely enjoy about using it.
Cons
There really isn't anything I dislike about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Facilities Services, 1-10 employees
“haven't found a better option”
Pros
When it comes to receiving money and shopping online, I honestly haven't found a better option. Setting up an account is simple since all you need is an email address and the platform is very secure and simple to use especially for transactions. Payments go through quickly without needing extra account numbers or any complicated steps. It has also made sending money to friends and family much more convenient which used to be a real hassle before. I've used it for quite a while now and I'm genuinely satisfied with it so I would definitely recommend it to others. Even with millions of users, the customer support team still does a solid job, particularly when handling reimbursements.
Cons
The fees can be too high on certain transactions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Diane P.
Law Practice, 1-10 employees
“appreciate the security features”
Pros
The set up is quite easy and it's accepted by just about everyone. I also appreciate the security features that help protect my information and when there's been an issue, the dispute resolution has been handled promptly and fairly.
Cons
Pricing for business use feels a little high compared with other merchant service products.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Alison B.
Writing and Editing, 1-10 employees
“Payments arrive fast”
Pros
Creating and sending invoices to clients is really quick and the protection it offers gives me peace of mind. Payments also arrive fast, often hitting my bank account within minutes.
Cons
The fees feel a little steep. There's a deduction for currency conversion and then an extra percentage gets taken on top of that.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Shikha K.
Electrical/ Electronic Manufacturing, 500+ employees
“An amazing digital wallet”
Pros
PayPal works well as a digital wallet though it still has room for a few improvements that could make more people choose it over other payment apps. The payments go through quickly and feel secure which is a big plus but it still is not as widely used as some other platforms.
Cons
I don't really have any major complaints about it. The only thing that makes me a little uncertain about sticking with it is that it isn't as commonly used as other payment services.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Meagan W.
Retail, 500+ employees
“Feels easy to navigate”
Pros
the whole platform feels very easy to navigate.
Cons
I haven't been able to link the account with my Cash App account which is a drawback.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Gloria T.
Sports, 11-50 employees
“Convenient for cross-border transactions”
Pros
Making and receiving international payments is simple which makes it really convenient for cross-border transactions.
Cons
At times some payments get placed on hold and we have to submit invoices and proof that the services were delivered before the funds are released.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Asha G.
Hospital & Health Care, 1-10 employees
“Offers advanced analytics”
Pros
It is pretty easy to handle. It offers strong security, advanced analytics and some of the best support in the payments industry. On top of that, it has been behd reliable.
Cons
I don't have any complaints about it. Everything about the platform works well for me and it continues to evolve globally while keeping up with modern technology and current expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ioannis P.
Arts and Crafts, 500+ employees
“A must-have for online transactions”
Pros
A must-have for online transactions. It connects to your bank account without any hassle and you can both withdraw funds and deposit money back when needed. Fantastic application!!
Cons
We use this software almost every day and honestly haven't run into anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rasik C.
Oil & Energy, 500+ employees
“Exactly what I need”
Pros
It makes payments feel hassle-free and simple which is exactly what I need when paying online.
Cons
At this point, I haven't run into any issues with it and it does exactly what I expect it to do.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ricky D.
Entertainment, 1-10 employees
“Built-in rewards system”
Pros
Their rewards system is built in really well and they've done a nice job making everything simple to follow and understand.
Cons
I really haven't run into many issues and whenever anything did come up, they fixed it as quickly as possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10