Carol Ann v.
Arts and Crafts, 1-10 employees
“Great experience spanning many years”
Pros
Having used it for years as both a buyer and a seller, I can honestly say every transaction has gone through without any issues for me.
Cons
There really isn't anything I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tonji W.
Furniture, 500+ employees
“Best for online buying and selling”
Pros
When it comes to buying and selling online, this is the best software to use.
Cons
I really don't have any complaints. None of PayPal's features are hard to work with and the steps are very simple to follow so it's very user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Niklas S.
Retail, 1-10 employees
“Price is justified”
Pros
After more than four years of using it, I'm fully sold on how simple it is and how well the pricing matches what you get. Customer support can be a bit slow at times but they're always knowledgeable and polite when they do respond. I'd definitely recommend it as a payment processor, whether you're buying or selling.
Cons
I'd personally like to see support for cryptocurrency payments. On top of that, redeeming vouchers doesn't always work as smoothly as it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Carlos S.
Automotive, 101-500 employees
“Makes it safe to pay for services”
Pros
Paying for services and products online feels much safer and faster with PayPal. It's still the most secure option available in the digital market.
Cons
The registration process can be difficult and there are occasional errors in certain applications.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Christina T.
Design, 1-10 employees
“Feature-packed solution”
Pros
There are a lot of useful features and everything is very user-friendly to navigate and use.
Cons
I don't like that when I add money and send it to someone, they charge a percentage.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
stephane m.
Internet, 11-50 employees
“User-friendly for daily use”
Pros
The best part about this software is its security, along with how user-friendly it is and how simple it is to manage on a daily basis.
Cons
in some African countries, the application still cannot be used for professional purposes or to support online business activities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
jenena d.
Writing and Editing, 1-10 employees
“Great solution for small businesses”
Pros
It gives small businesses a way to process payments through a platform that people already trust.
Cons
Getting started can be a bit confusing especially if you're new to online payments or online banking.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marco S.
Machinery, 500+ employees
“Solid product”
Pros
Really solid software for handling online payments.
Cons
The transaction fees could be a bit lower.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Alejandro J.
Architecture & Planning, 1-10 employees
“They allow refunds”
Pros
It feels very secure for keeping my money safe and transfers go through quickly. Another big plus is that they allow refunds in case I make a fraudulent purchase or have an issue with an order.
Cons
It could be a bit more interactive, that's really the only thing that comes to mind.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ignacio de jesus m.
Plastics, 11-50 employees
“payments go through in seconds”
Pros
I use it every day to get paid by clients and I also rely on it to pay on delivery platforms. The payments go through in seconds, just by using the registered email address.
Cons
I haven't run into any issues while using the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filippo S.
Building Materials, 11-50 employees
“Quick payments and receipts”
Pros
Making payments is really simple and I always get a receipt right away which is very convenient.
Cons
Not much to complain about. The only thing I'd suggest is continuing to make sure the platform is completely secure.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
shreyans s.
Insurance, 500+ employees
“Fast currency conversion”
Pros
Using this software feels very simple and it lets me receive money in other currencies and convert it into my own currency without any hassle.
Cons
I haven't run into any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anton T.
Education Management, 101-500 employees
“Doesn’t cost anything to use”
Pros
It doesn't cost anything to use and the platform is simple to navigate while still feeling secure.
Cons
Its usefulness is pretty limited since it's mainly only practical for handling payments.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Tania A.
Public Relations and Communications, 11-50 employees
“mobile functionality stands out”
Pros
With e-commerce being such a big part of daily life, transaction security matters most for both shoppers and businesses. Platforms like this make it possible to pay securely without using your card directly and that is a huge advantage for those of us who spend a lot of time in the digital world. In all the years I have used it, I have never had any issue with unauthorized charges and its mobile functionality is easily one of its best features.
Cons
On some transactions, deferred payments are not applied in installments and if you are not paying close attention, the purchase can end up costing more. The installment option depends entirely on the merchant offering the product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Daniel Alejandro R.
Mechanical or Industrial Engineering, 51-100 employees
“Can quickly review my purchase history”
Pros
It has been very convenient. The platform is simple to navigate, I can quickly review my purchase and sales history and customer support is available both by chat and phone. I also appreciate that buyer protection is there at all times which gives me more confidence when making transactions.
Cons
The transaction fee is a little on the high side.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
wilman j.
Civil Engineering, 11-50 employees
“Efficient way to make payments”
Pros
It's a more efficient way to make payments which makes the whole checkout process much more convenient.
Cons
It asks for a lot of information when verifying and validating your details.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ruslan A.
Food & Beverages, 11-50 employees
“Lovely promos and discounts”
Pros
Using it for everyday payments has been really easy. It's simple to handle, transactions are quick and it's especially useful for daily use because of the promotions and discounts available in online stores.
Cons
There is lack of some tools especially faster bank account verification.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Computer & Network Security, 11-50 employees
“Amazing level of security”
Pros
It is wonderful how strong the security feels. It also supports a wide variety of currencies which makes it more useful than many other payment platforms. Whenever there is a question or issue, the customer service team is very helpful and responsive. On top of that, transactions are processed reliably and money transfers from one account to another go through successfully.
Cons
At times, the service charges can be quite high which is frustrating. The account verification process also takes longer than it should and that can be confusing for new users. Another downside is that the interface feels a bit too professional or technical so beginners may struggle a little when trying to make transactions.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Hitoshi U.
Information Technology and Services, 500+ employees
“works with most platforms”
Pros
Having an online payment system like this is really convenient for services that involve paid transactions. It works with most of the platforms and services I use so I rarely run into compatibility issues.
Cons
Customer support is not up to the mark. Because the call center is outsourced, I'm often connected to representatives who aren't native speakers which can make detailed communication harder. On top of that, the exchange rate for converting foreign currency into local currency is very unfavorable and that is the part I dislike the most.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Rodolfo E.
Market Research, 1-10 employees
“Appreciate the dispute resolution process”
Pros
I really appreciate the dispute resolution process. I ran into issues with a few sellers who refused to honor the Money Back Guarantee and PayPal stepped in so I was able to get my money refunded.
Cons
they sometimes hold payments or keep your money pending for a long time without a clear reason, almost like they are doing it just in case.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9