PayPal Software

PayPal Software Reviews

Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CAV

Carol Ann v.

Arts and Crafts, 1-10 employees

5.0
October 2022

Great experience spanning many years

Pros

Having used it for years as both a buyer and a seller, I can honestly say every transaction has gone through without any issues for me.

Cons

There really isn't anything I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TW

Tonji W.

Furniture, 500+ employees

5.0
October 2022

Best for online buying and selling

Pros

When it comes to buying and selling online, this is the best software to use.

Cons

I really don't have any complaints. None of PayPal's features are hard to work with and the steps are very simple to follow so it's very user-friendly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NS

Niklas S.

Retail, 1-10 employees

5.0
October 2022

Price is justified

Pros

After more than four years of using it, I'm fully sold on how simple it is and how well the pricing matches what you get. Customer support can be a bit slow at times but they're always knowledgeable and polite when they do respond. I'd definitely recommend it as a payment processor, whether you're buying or selling.

Cons

I'd personally like to see support for cryptocurrency payments. On top of that, redeeming vouchers doesn't always work as smoothly as it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

CS

Carlos S.

Automotive, 101-500 employees

4.0
October 2022

Makes it safe to pay for services

Pros

Paying for services and products online feels much safer and faster with PayPal. It's still the most secure option available in the digital market.

Cons

The registration process can be difficult and there are occasional errors in certain applications.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

CT

Christina T.

Design, 1-10 employees

5.0
October 2022

Feature-packed solution

Pros

There are a lot of useful features and everything is very user-friendly to navigate and use.

Cons

I don't like that when I add money and send it to someone, they charge a percentage.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

SM

stephane m.

Internet, 11-50 employees

5.0
October 2022

User-friendly for daily use

Pros

The best part about this software is its security, along with how user-friendly it is and how simple it is to manage on a daily basis.

Cons

in some African countries, the application still cannot be used for professional purposes or to support online business activities.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JD

jenena d.

Writing and Editing, 1-10 employees

5.0
October 2022

Great solution for small businesses

Pros

It gives small businesses a way to process payments through a platform that people already trust.

Cons

Getting started can be a bit confusing especially if you're new to online payments or online banking.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

MS

Marco S.

Machinery, 500+ employees

5.0
October 2022

Solid product

Pros

Really solid software for handling online payments.

Cons

The transaction fees could be a bit lower.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AJ

Alejandro J.

Architecture & Planning, 1-10 employees

5.0
October 2022

They allow refunds

Pros

It feels very secure for keeping my money safe and transfers go through quickly. Another big plus is that they allow refunds in case I make a fraudulent purchase or have an issue with an order.

Cons

It could be a bit more interactive, that's really the only thing that comes to mind.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

IDJM

ignacio de jesus m.

Plastics, 11-50 employees

4.0
October 2022

payments go through in seconds

Pros

I use it every day to get paid by clients and I also rely on it to pay on delivery platforms. The payments go through in seconds, just by using the registered email address.

Cons

I haven't run into any issues while using the platform.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

FS

Filippo S.

Building Materials, 11-50 employees

5.0
October 2022

Quick payments and receipts

Pros

Making payments is really simple and I always get a receipt right away which is very convenient.

Cons

Not much to complain about. The only thing I'd suggest is continuing to make sure the platform is completely secure.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

shreyans s.

Insurance, 500+ employees

5.0
October 2022

Fast currency conversion

Pros

Using this software feels very simple and it lets me receive money in other currencies and convert it into my own currency without any hassle.

Cons

I haven't run into any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AT

Anton T.

Education Management, 101-500 employees

4.0
October 2022

Doesn’t cost anything to use

Pros

It doesn't cost anything to use and the platform is simple to navigate while still feeling secure.

Cons

Its usefulness is pretty limited since it's mainly only practical for handling payments.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

TA

Tania A.

Public Relations and Communications, 11-50 employees

5.0
October 2022

mobile functionality stands out

Pros

With e-commerce being such a big part of daily life, transaction security matters most for both shoppers and businesses. Platforms like this make it possible to pay securely without using your card directly and that is a huge advantage for those of us who spend a lot of time in the digital world. In all the years I have used it, I have never had any issue with unauthorized charges and its mobile functionality is easily one of its best features.

Cons

On some transactions, deferred payments are not applied in installments and if you are not paying close attention, the purchase can end up costing more. The installment option depends entirely on the merchant offering the product.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DAR

Daniel Alejandro R.

Mechanical or Industrial Engineering, 51-100 employees

4.0
October 2022

Can quickly review my purchase history

Pros

It has been very convenient. The platform is simple to navigate, I can quickly review my purchase and sales history and customer support is available both by chat and phone. I also appreciate that buyer protection is there at all times which gives me more confidence when making transactions.

Cons

The transaction fee is a little on the high side.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

WJ

wilman j.

Civil Engineering, 11-50 employees

5.0
October 2022

Efficient way to make payments

Pros

It's a more efficient way to make payments which makes the whole checkout process much more convenient.

Cons

It asks for a lot of information when verifying and validating your details.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RA

Ruslan A.

Food & Beverages, 11-50 employees

5.0
October 2022

Lovely promos and discounts

Pros

Using it for everyday payments has been really easy. It's simple to handle, transactions are quick and it's especially useful for daily use because of the promotions and discounts available in online stores.

Cons

There is lack of some tools especially faster bank account verification.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Computer & Network Security, 11-50 employees

4.0
October 2022

Amazing level of security

Pros

It is wonderful how strong the security feels. It also supports a wide variety of currencies which makes it more useful than many other payment platforms. Whenever there is a question or issue, the customer service team is very helpful and responsive. On top of that, transactions are processed reliably and money transfers from one account to another go through successfully.

Cons

At times, the service charges can be quite high which is frustrating. The account verification process also takes longer than it should and that can be confusing for new users. Another downside is that the interface feels a bit too professional or technical so beginners may struggle a little when trying to make transactions.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

HU

Hitoshi U.

Information Technology and Services, 500+ employees

4.0
October 2022

works with most platforms

Pros

Having an online payment system like this is really convenient for services that involve paid transactions. It works with most of the platforms and services I use so I rarely run into compatibility issues.

Cons

Customer support is not up to the mark. Because the call center is outsourced, I'm often connected to representatives who aren't native speakers which can make detailed communication harder. On top of that, the exchange rate for converting foreign currency into local currency is very unfavorable and that is the part I dislike the most.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

RE

Rodolfo E.

Market Research, 1-10 employees

5.0
October 2022

Appreciate the dispute resolution process

Pros

I really appreciate the dispute resolution process. I ran into issues with a few sellers who refused to honor the Money Back Guarantee and PayPal stepped in so I was able to get my money refunded.

Cons

they sometimes hold payments or keep your money pending for a long time without a clear reason, almost like they are doing it just in case.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9