Hitoshi U.
Information Technology and Services, 500+ employees
“works with most platforms”
Pros
Having an online payment system like this is really convenient for services that involve paid transactions. It works with most of the platforms and services I use so I rarely run into compatibility issues.
Cons
Customer support is not up to the mark. Because the call center is outsourced, I'm often connected to representatives who aren't native speakers which can make detailed communication harder. On top of that, the exchange rate for converting foreign currency into local currency is very unfavorable and that is the part I dislike the most.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Rodolfo E.
Market Research, 1-10 employees
“Appreciate the dispute resolution process”
Pros
I really appreciate the dispute resolution process. I ran into issues with a few sellers who refused to honor the Money Back Guarantee and PayPal stepped in so I was able to get my money refunded.
Cons
they sometimes hold payments or keep your money pending for a long time without a clear reason, almost like they are doing it just in case.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Onenaly V.
Packaging and Containers, 1-10 employees
“Handy online payment option”
Pros
Having it as a payment option makes online purchases really convenient.
Cons
It also keeps a record of your most recent purchase transactions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Daysi Aileen L.
Sports, 51-100 employees
“Smooth QuickBooks Online integration”
Pros
Being able to accept credit card payments is a big plus and the QuickBooks Online integration really helps speed up reconciliation.
Cons
Customers need to create or already have, an account before they can pay through it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christina A.
Restaurants, 500+ employees
“Feels simple to use”
Pros
Using it feels very simple and honestly that's one of the things I enjoy most about it.
Cons
Some cards can't be linked to the account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Freddy M.
Hospitality, 1-10 employees
“Secure money transfers”
Pros
Sending and receiving money through PayPal feels very convenient and the level of security it provides gives me a lot of confidence.
Cons
At this point, I'm happy with everything and haven't run into anything I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Redouane k.
Computer Software, 1-10 employees
“Works worldwide”
Pros
It works worldwide and the most important part is that every transaction you make is very secure.
Cons
After certain transactions are flagged as suspicious, the algorithm sometimes blocks accounts without any notification.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
James R.
Import and Export, 1-10 employees
“Lets me send instant payments”
Pros
Being able to send instant payments and transfer money anywhere in the world is a big plus.
Cons
The exchange rates could be a bit more favorable.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Vannessa ludivine D.
Gambling & Casinos, 11-50 employees
“Always available”
Pros
It saves a lot of time and is very simple to use. PayPal is a fast, secure payment method that's available 24/7 whenever I need it.
Cons
Its weak point is that usage is limited in Africa. You can only link a bank card to receive money and make payments but you can't withdraw that money at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ken S.
Wholesale, 1-10 employees
“Ensures safety”
Pros
When it comes to handling money online, I really need to know it's secure and that's exactly the confidence I have with it.
Cons
My only issue is with the money transfer part because when every penny counts even small costs or deductions matter.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Roqueta Ana Maria Ines R.
Real Estate, 500+ employees
“one of my favorite tools”
Pros
Payments from most of my reviews are sent straight there so I end up using it almost every day and checking my balance regularly. The amount can shift when the currency has not been converted yet but converting it, using the funds and moving money to my bank is very simple. It is one of my favorite tools and the more often you use it, the more features you end up discovering.
Cons
The part I like least is the fee when transferring money to a bank. Php 50 already feels like a lot especially if you are only moving around Php 500 or a bit more. There is not really much to do about that since it is part of the business. Another downside is that you need to keep at least a Php 500 balance before you can make a transfer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kayla E.
Food Production, 500+ employees
“Simple navigation”
Pros
Most of the time it's simple to navigate and get things done quickly.
Cons
Security settings can feel ridiculous at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Gabriel R.
Logistics and Supply Chain, 1-10 employees
“Unclear rules”
Pros
The platform is simple to use overall although at the beginning I ran into a lot of issues because some of the rules and conditions were not clear at all.
Cons
Receiving payments feels very complicated. They do not clearly explain the minimum amounts and they also do not mention that you need to have funds on your debit card in order to link it so the whole process ends up feeling overly complicated.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
5
Amber S.
Environmental Services, 1-10 employees
“Efficient process”
Pros
Getting paid through it is really fast and the whole process feels efficient from start to finish.
Cons
I do not have much negative to say about this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dani F.
Education Management, 51-100 employees
“Helpful checkout deals”
Pros
I like the savings it offers at checkout. I can just look through the available deals in the app and use them when I pay which helps me save money.
Cons
At the moment, I don't have any complaints. It's very simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita P.
Automotive, 51-100 employees
“Works for our financial needs”
Pros
It works really well for our financial needs and we've been happy using it.
Cons
We don't have any particular complaints or drawbacks to mention.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Claudia C.
Higher Education, 101-500 employees
“Email notifications keep me updated”
Pros
PayPal feels like a trustworthy platform that's simple to use and secure. I also appreciate its email notification system which keeps me updated in real time about any activity or movements in my account.
Cons
I haven't run into any issues while using the software so I honestly haven't found any downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
María A.
Hospitality, 1-10 employees
“Happy to recommend it”
Pros
It is amazing how simple it is to use and how secure it feels. That combination makes it a service I trust a lot and it's one I'm always happy to recommend to others.
Cons
up to this point I haven't noticed anything negative about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mayla F.
Retail, 1-10 employees
“Helps businesses expand”
Pros
It really helps businesses expand while giving users a practical way to handle their payments without hassle.
Cons
I'm happy with everything and don't have any complaints at all.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica K.
Consumer Services, 500+ employees
“Simple to get around”
Pros
The app is simple to get around and having a debit card option is a really useful bonus.
Cons
Currency exchange has to be done on the website rather than directly in the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9