Anonymous
Construction, 51-100 employees
“Been reliable over the years”
Pros
It's very simple to use and I also appreciate how consistently reliable it has remained over the years.
Cons
The fees charged for making transactions are quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Food Production, 1-10 employees
“Range of anti-hacking settings”
Pros
One thing that really works well with it is the range of security and anti-hacking settings you can turn on. It's also helpful that you can clearly check what was paid for and exactly when each payment happened.
Cons
The part I don't care for is having to keep at least 50 cents in the account and sometimes needing to estimate a higher amount than the actual cost just to make sure the payment goes through.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marie A.
Professional Training & Coaching, 1-10 employees
“Trusted payment protection”
Pros
Its great knowing my payments are covered if there's fraud or an item never shows up especially on places like eBay where you're counting on strangers to actually send what you paid for.
Cons
I honestly haven't run into any problems with it so I don't really have anything negative to point out.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wasim A.
Education Management, 11-50 employees
“Reliable online payment gateway”
Pros
PayPal has been a really reliable online payment gateway for me and the payout cycle is easily one of its best features. Another thing I appreciate is the security setup, once a card is linked to one account, it can't be added to another which adds an extra layer of protection.
Cons
Customer support is not good enough. They don't really listen properly and often send a resolution without fully reviewing the whole issue first.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Gerardo E.
Entertainment, 1-10 employees
“Easy to connect to websites”
Pros
Connecting it to websites is very convenient and the payment process works really well.
Cons
Managing everything inside the website can feel a bit complicated at times.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Sibongile M.
Insurance, 1-10 employees
“Worldwide payments convenience”
Pros
Getting paid or receiving money from anywhere in the world is a big advantage with this app. It has made it much more possible to take online jobs from different countries and actually get paid without much hassle.
Cons
Connecting my bank account was difficult and the account limitations can be very restrictive. The most frustrating part is having funds frozen which can be a serious problem.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Franck P.
Telecommunications, 500+ employees
“Offers refund guarantees”
Pros
It has been especially pleasant because it's very easy to use and I really appreciate the refund guarantees it offers.
Cons
The interface could be made clearer and more streamlined since it's often hard to quickly find certain features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ken H.
Consumer Electronics, 1-10 employees
“Not just a basic software”
Pros
It goes beyond basic software at this point, you can invest, shop and use it as a way to earn some real money too.
Cons
The biggest downside is still the fees they charge. Around 3.5% feels way too expensive now especially when there are other options available that don't charge anything.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Yashovardhan J.
Education Management, 500+ employees
“Practical way to pay for goods”
Pros
It makes sending and receiving money online really convenient. It's a practical way to pay for goods and services and the fact that it works on mobile devices makes it even more useful. It's also one of the most widely used payment methods in the world which adds a lot of confidence when using it. Being able to access it on both smartphones and computers with an internet connection makes it much more available and helpful in everyday life.
Cons
It still isn't accepted on every website. I ran into a few situations where I couldn't use my account because the site didn't offer it as a payment option. Another downside is that it doesn't provide any rewards program for customers which would have made it even more appealing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Eric G.
Information Technology and Services, 500+ employees
“highly encrypted platform”
Pros
One thing that really keeps me using PayPal is how secure it feels. The platform is highly encrypted, seems to monitor every transaction closely and will block activity whenever something looks suspicious or potentially harmful. The interface is also very simple to navigate and understand. I can access it anytime from almost any device, whether I'm on my phone, laptop or desktop. Setting up either a personal or business account for international banking and transfer needs doesn't cost anything which is a big plus. I'm able to send funds very quickly to bank accounts around the world and the reports and activity sections make it simple to keep track of all my financial transactions. It also works really well for buying and selling because I feel protected and I always receive an email receipt after a transaction. Another helpful part is that I don't need to create a new invoice for previous clients since their information is already saved in the system. On top of that, I can send money in whatever currency I need.
Cons
At this point, I really don't have any complaints. It has made things much more convenient for me and I'm genuinely very happy to be using this platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Rubén P.
Computer Software, 11-50 employees
“Can be linked to payment sources”
Pros
A dependable, user-friendly platform that works well for both personal and business use. It can be linked to bank accounts, debit cards, credit cards and prepaid cards which makes it a complete solution for managing money online.
Cons
The country-based credential validation can be restrictive and it should allow a wider range of credential types.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robin H.
Non-Profit Organization Management, 500+ employees
“feels self-sufficient”
Pros
Everything feels self-sufficient and the platform is simple to navigate without much effort.
Cons
Some deposits take longer than expected to show up in the account.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jairo L.
Automotive, 51-100 employees
“Met my expectations”
Pros
After hearing about it for years and now using it myself for the past couple of months, it definitely feels like a secure way to pay. I've linked my credit cards to the account and use it for recurring small to medium-sized payments without any issues.
Cons
Not every business in Mexico accepts PayPal as a payment option.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Bholeswar S.
Business Supplies and Equipment, 1-10 employees
“Appreciate the refund option”
Pros
I appreciate the security especially the refund option when there's a dispute. That added protection makes transactions feel more trustworthy.
Cons
On the downside, the fee for accepting payments is a little higher compared with other providers.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Brayan B.
Apparel & Fashion, 500+ employees
“Online payments from home”
Pros
Being able to pay online from home is really easy and at the same time I can also receive payments through it which makes everything much more practical.
Cons
Its frustrating how difficult it can be to sign in from another device.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Mary Jane P.
Political Organization, 500+ employees
“Keeps financial records organized”
Pros
The app does a good job of keeping financial records organized and dependable.
Cons
Getting through to customer service can be difficult and refunds can take as long as two days to come back.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Anonymous
Food & Beverages, 500+ employees
“Safer than banks”
Pros
PayPal works with just about every place I need to pay and it feels more secure than dealing with most banks.
Cons
I wish it offered a way to automatically budget my bills because that would make it even more useful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ivy Rose P.
Writing and Editing, 1-10 employees
“Valuable for freelancers”
Pros
Being able to use this platform worldwide is easily the biggest advantage for me. As a freelancer working with clients from different countries, I can receive payments in multiple currencies through a single account and then convert them into my own currency without any hassle.
Cons
The only thing I'd change is the look of the interface. I wish the display or overall theme felt a bit more lively.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cristina C.
Design, 1-10 employees
“Covers what I need”
Pros
The payment and collection features are really useful and cover what I need well.
Cons
I'm not happy with the variable commission fees charged on collections.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Michelle H.
Alternative Medicine, 1-10 employees
“Locked account and no help”
Pros
At first, this seemed like it could be a solid option for me since I needed a way to receive my payments. I got the card and because it can be used like a debit card, I figured it made sense to give it a try.
Cons
That said, it never actually worked for me. I still couldn't figure out why my account got locked or why it just stopped working altogether. Trying to sort it out became such a headache especially since customer service never responded and I couldn't reach anyone for help. The whole experience was extremely frustrating and it honestly felt like a scam.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2