Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Computer Software, 101-500 employees

2.0
October 2022

Outdated and confusing setup

Pros

Compared with Stripe, PayPal feels outdated and in need of major improvements. The one advantage is that customers already recognize the brand so it still has some familiarity.

Cons

It doesn't perform well for global businesses and the separation from Braintree makes the whole setup feel unclear and confusing.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

4

Functionality

4

AA

Asad A.

Pharmaceuticals, 11-50 employees

5.0
October 2022

Paypal works well

Pros

Almost everything about it works really well for me especially since online stores all over the world accept payments through it. Shopping on Amazon is always a good experience because my payments go through in a blink. The secure payment system and threat prevention features are definitely some of the best parts.

Cons

A few stores still do not support PayPal payments so it would be even better if more of them could be brought on board.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AB

Alhaji B.

Real Estate, 1-10 employees

4.0
October 2022

Support team is quick

Pros

It is user-friendly and the customer support team responds quickly when help is needed.

Cons

The processing fees keep going up and the time it takes to process transactions can be a drawback.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

DM

Daniel M.

Accounting, 11-50 employees

5.0
October 2022

Top-tier features

Pros

Everything about it works really well. The features are excellent, it's dependable to use, simple to navigate and the security feels top-notch.

Cons

New users can have their money placed on hold as soon as it arrives in their account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KH

Kristen H.

Medical Practice, 500+ employees

5.0
October 2022

Transactions in no time

Pros

Very user-friendly. I just choose it as my payment method and it signs me in automatically and completes the transaction in no time.

Cons

I haven't run into any problems with it. It's simple to use and works exactly as expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS

Joseph S.

Real Estate, 101-500 employees

4.0
October 2022

Highly accessible

Pros

Always accessible and quick when I need it. It works really well on mobile and the interface is simple to use.

Cons

The fees can be expensive and payments sometimes get delayed because of unexpected transaction verification.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

AG

Avi G.

Design, 500+ employees

4.0
October 2022

Safest app out there

Pros

It's one of the safest payment apps I've used.

Cons

Interface could be a bit better but there's no major downside.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

KLL

Kevin Leandro L.

Consumer Services, 500+ employees

5.0
October 2022

Efficient payment processing

Pros

One of the best things about it is how widely recognized it is. It's very simple to use, the payment processing speed is genuinely very efficient and the security it provides is another big plus.

Cons

The anti-fraud prevention could still be improved quite a bit although it's getting very close. The mobile app also needs an update so it feels more user-friendly and much more clear.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

JR

Jessica R.

Research, 11-50 employees

5.0
October 2022

Easy to operate

Pros

Feels easy to operate, dependable and widely trusted as a way to make payments.

Cons

Every now and then, transaction fees do come up.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

IP

Ivette P.

Performing Arts, 1-10 employees

5.0
October 2022

Constant notifications

Pros

Getting constant notifications for every bit of activity on my account is something I really appreciate and overall the service has been excellent.

Cons

there isn't anything I can point to as a downside. I haven't run into any issues with it and it has worked really well for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM

Steffany m.

Construction, 51-100 employees

5.0
October 2022

user-friendly service

Pros

It's a very user-friendly service and it gives me a lot of confidence because it offers strong protection for both my personal and financial information.

Cons

The currency exchange fees are the downside for me since I personally feel they are quite high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Banking, 101-500 employees

5.0
October 2022

Gives me flexibility

Pros

Being able to handle payments from anywhere in the world is one of the best things about this software. It gives me the flexibility to process transactions no matter where I am.

Cons

Don't have any complaints about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HM

Hansbleidi M.

Consumer Services, 1-10 employees

5.0
October 2022

Strongly recommend it!

Pros

Sending and receiving money with it is very simple so I definitely recommend it.

Cons

Transferring the money to a bank account can be difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

ND

Nathan D.

International Trade and Development, 11-50 employees

5.0
October 2022

App includes fingerprint login

Pros

PayPal makes paying for orders and sending money really simple. The mobile app is user-friendly and includes fingerprint login which means I don't have to type my password every single time. It also keeps a payment history that makes transactions simple to review and categorize. International transfers are very accessible too and the exchange rates are respected. On top of that, the fees charged are very low.

Cons

I haven't noticed any real drawbacks with the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Mayank A.

Cosmetics, 1-10 employees

5.0
October 2022

Best for global payments

Pros

Among the payment platforms I've used, this one feels the most convenient for handling international payments.

Cons

Domestic transactions do come with higher charges which is the one downside.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DR

Danielle R.

Banking, 500+ employees

5.0
October 2022

Quick processing

Pros

Payment processing is really fast and cashing out is very simple.

Cons

It doesn't come with FDIC insurance like a lot of other mobile banking services do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

DM

Danielle M.

Non-Profit Organization Management, 1-10 employees

5.0
October 2022

lets you earn cash

Pros

Besides handling payments, this app lets you earn cash by doing surveys or even playing games which makes it even more worthwhile. It's a really good app to sign up for.

Cons

I don't have any complaints or doubts about this app.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FB

Fabio B.

Information Technology and Services, 500+ employees

5.0
October 2022

Easy signup and usability

Pros

The platform is simple to use and registering and entering information feels simple and convenient.

Cons

It would be even better if it included stronger security features such as verification through a mobile phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WT

Waseem T.

Entertainment, 1-10 employees

5.0
October 2022

Comes with a lot of benefits

Pros

there's a lot to say about the benefits. It's very simple to use and feels completely secure. PayPal really protects you so you're covered against fraud or scams. Their support team is also excellent and does its best to resolve any issue you run into.

Cons

The only downside for me is the fee they charge when selling. I understand they're a business and need to charge for the service but the cost still feels too high. If they could reduce it by around 30% to 40%, that would be much better.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

TR

Thabang R.

Food & Beverages, 101-500 employees

5.0
October 2022

Solid security features

Pros

Using it is very simple and the security features are solid. It really makes online shopping much more convenient and simplifies everyday payments.

Cons

transferring money to a personal bank account can take longer than 24 hours.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10