Anonymous
Computer Software, 101-500 employees
“Outdated and confusing setup”
Pros
Compared with Stripe, PayPal feels outdated and in need of major improvements. The one advantage is that customers already recognize the brand so it still has some familiarity.
Cons
It doesn't perform well for global businesses and the separation from Braintree makes the whole setup feel unclear and confusing.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
4
Functionality
4
Asad A.
Pharmaceuticals, 11-50 employees
“Paypal works well”
Pros
Almost everything about it works really well for me especially since online stores all over the world accept payments through it. Shopping on Amazon is always a good experience because my payments go through in a blink. The secure payment system and threat prevention features are definitely some of the best parts.
Cons
A few stores still do not support PayPal payments so it would be even better if more of them could be brought on board.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Alhaji B.
Real Estate, 1-10 employees
“Support team is quick”
Pros
It is user-friendly and the customer support team responds quickly when help is needed.
Cons
The processing fees keep going up and the time it takes to process transactions can be a drawback.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Daniel M.
Accounting, 11-50 employees
“Top-tier features”
Pros
Everything about it works really well. The features are excellent, it's dependable to use, simple to navigate and the security feels top-notch.
Cons
New users can have their money placed on hold as soon as it arrives in their account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kristen H.
Medical Practice, 500+ employees
“Transactions in no time”
Pros
Very user-friendly. I just choose it as my payment method and it signs me in automatically and completes the transaction in no time.
Cons
I haven't run into any problems with it. It's simple to use and works exactly as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph S.
Real Estate, 101-500 employees
“Highly accessible”
Pros
Always accessible and quick when I need it. It works really well on mobile and the interface is simple to use.
Cons
The fees can be expensive and payments sometimes get delayed because of unexpected transaction verification.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Avi G.
Design, 500+ employees
“Safest app out there”
Pros
It's one of the safest payment apps I've used.
Cons
Interface could be a bit better but there's no major downside.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kevin Leandro L.
Consumer Services, 500+ employees
“Efficient payment processing”
Pros
One of the best things about it is how widely recognized it is. It's very simple to use, the payment processing speed is genuinely very efficient and the security it provides is another big plus.
Cons
The anti-fraud prevention could still be improved quite a bit although it's getting very close. The mobile app also needs an update so it feels more user-friendly and much more clear.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Jessica R.
Research, 11-50 employees
“Easy to operate”
Pros
Feels easy to operate, dependable and widely trusted as a way to make payments.
Cons
Every now and then, transaction fees do come up.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Ivette P.
Performing Arts, 1-10 employees
“Constant notifications”
Pros
Getting constant notifications for every bit of activity on my account is something I really appreciate and overall the service has been excellent.
Cons
there isn't anything I can point to as a downside. I haven't run into any issues with it and it has worked really well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steffany m.
Construction, 51-100 employees
“user-friendly service”
Pros
It's a very user-friendly service and it gives me a lot of confidence because it offers strong protection for both my personal and financial information.
Cons
The currency exchange fees are the downside for me since I personally feel they are quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Banking, 101-500 employees
“Gives me flexibility”
Pros
Being able to handle payments from anywhere in the world is one of the best things about this software. It gives me the flexibility to process transactions no matter where I am.
Cons
Don't have any complaints about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hansbleidi M.
Consumer Services, 1-10 employees
“Strongly recommend it!”
Pros
Sending and receiving money with it is very simple so I definitely recommend it.
Cons
Transferring the money to a bank account can be difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Nathan D.
International Trade and Development, 11-50 employees
“App includes fingerprint login”
Pros
PayPal makes paying for orders and sending money really simple. The mobile app is user-friendly and includes fingerprint login which means I don't have to type my password every single time. It also keeps a payment history that makes transactions simple to review and categorize. International transfers are very accessible too and the exchange rates are respected. On top of that, the fees charged are very low.
Cons
I haven't noticed any real drawbacks with the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mayank A.
Cosmetics, 1-10 employees
“Best for global payments”
Pros
Among the payment platforms I've used, this one feels the most convenient for handling international payments.
Cons
Domestic transactions do come with higher charges which is the one downside.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Danielle R.
Banking, 500+ employees
“Quick processing”
Pros
Payment processing is really fast and cashing out is very simple.
Cons
It doesn't come with FDIC insurance like a lot of other mobile banking services do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Danielle M.
Non-Profit Organization Management, 1-10 employees
“lets you earn cash”
Pros
Besides handling payments, this app lets you earn cash by doing surveys or even playing games which makes it even more worthwhile. It's a really good app to sign up for.
Cons
I don't have any complaints or doubts about this app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Fabio B.
Information Technology and Services, 500+ employees
“Easy signup and usability”
Pros
The platform is simple to use and registering and entering information feels simple and convenient.
Cons
It would be even better if it included stronger security features such as verification through a mobile phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Waseem T.
Entertainment, 1-10 employees
“Comes with a lot of benefits”
Pros
there's a lot to say about the benefits. It's very simple to use and feels completely secure. PayPal really protects you so you're covered against fraud or scams. Their support team is also excellent and does its best to resolve any issue you run into.
Cons
The only downside for me is the fee they charge when selling. I understand they're a business and need to charge for the service but the cost still feels too high. If they could reduce it by around 30% to 40%, that would be much better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Thabang R.
Food & Beverages, 101-500 employees
“Solid security features”
Pros
Using it is very simple and the security features are solid. It really makes online shopping much more convenient and simplifies everyday payments.
Cons
transferring money to a personal bank account can take longer than 24 hours.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10