cristian o.
Wholesale, 11-50 employees
“Simple set up process”
Pros
What I appreciated most was how quickly transactions go through and how secure the platform feels. On top of that, the setup process is very simple.
Cons
I don't really see any reason to point out anything negative.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ria S.
Political Organization, 1-10 employees
“Fast and secure way of sending money”
Pros
Sending and receiving money through PayPal is really simple so transactions get done quickly and the biggest plus is that it feels like a very safe way to handle payments.
Cons
international payments can be quite expensive at times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Amandeep Singh C.
Staffing and Recruiting, 500+ employees
“Uncluttered layout”
Pros
Everything in the software is simple to use and all the options are clearly visible on the interface. It takes almost no time when sending money to another system so very little time gets wasted during the process.
Cons
I don't have anything negative to say about this software. It barely has any glitches and the interface is very appealing to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Fernando G.
Information Technology and Services, 1-10 employees
“extremely secure service”
Pros
An extremely secure service that's simple to use.
Cons
There's nothing I dislike about using this service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Regan W.
Retail, 101-500 employees
“Can pay from phone”
Pros
Being able to use it straight from my phone is a big plus. The setup was quick and sending or transferring money has never been a hassle.
Cons
I honestly don't have anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Miguel angel S.
Retail, 1-10 employees
“Useful payment alerts”
Pros
Appreciate that it always notifies me whenever a payment comes in and the money shows up immediately.
Cons
The part I've liked the least is that if you check your account too often, it asks you to enter your password again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gopinadh C.
Computer Software, 51-100 employees
“Top-notch software”
Pros
Using it feels secure when sending money and it's accepted by most merchants which makes it really convenient for everyday payments.
Cons
Many digital purchases don't come with protection so those transactions can feel a bit risky.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Pedro José R.
Food & Beverages, 11-50 employees
“Global coverage and helpful support”
Pros
It's simple to use, works internationally and the customer service has been reliable.
Cons
Overall, everything works well though I'd still like the account registration process to be a bit more simple.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Luis C.
Computer Software, 1-10 employees
“Practical and user-friendly payments”
Pros
I find it to be user-friendly and registering a payment is simple and convenient.
Cons
A lot of payments don't get recorded right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Sean C.
Financial Services, 11-50 employees
“Always improving”
Pros
Whether I'm paying through the website or using the app, transactions always feel simple and secure. Every purchase order and transfer gives me a real sense of confidence which is a huge plus for me. For any small business owner, this feels like something you really need to have. I've been using PayPal for years and, thankfully, I still haven't run into any problems. I even trusted it when sending money for an engagement ring I bought from another state which shows just how much faith I have in the service.
Cons
I can't point to anything negative about it. If anything, the service seems to improve more and more over the years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Telecommunications, 11-50 employees
“Pleasant experience overall”
Pros
It feels very smooth and transactions go through quickly which makes it pleasant to use.
Cons
The weaker part is definitely the FAQ section and the customer support service.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Anonymous
Retail, 500+ employees
“Interface feels natural”
Pros
it is convenient and the layout is simple to get the hang of. It's a really useful payment option when you don't feel comfortable entering your card number directly on a website.
Cons
I've had a good experience overall. The only downside is that disputing a transaction can be a bit tricky.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Mateus C.
Food & Beverages, 1-10 employees
“A bit expensive”
Pros
Handling transactions with PayPal is quite practical and it makes the payment process more convenient for customers.
Cons
The fees charged to people receiving transfers are quite high.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Torrey P.
Transportation/ Trucking/ Railroad, 1-10 employees
“Doesn’t take much effort”
Pros
Being able to send and receive money with PayPal is really convenient and it feels dependable whenever I use it. The layout is simple too so getting things done doesn't take much effort.
Cons
Payments can sometimes take a few days before the other person actually receives the money.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Patricia M.
Medical Devices, 1-10 employees
“Appreciate the ease of use”
Pros
Easy to use and secure which gives me a lot of confidence whenever I make a payment.
Cons
At times, it can be a little confusing to match the company name with the payment that was actually made.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ahmed j.
Construction, 1-10 employees
“Plenty of features”
Pros
Using this program is fairly simple and it comes with a lot of features that make the payment process much more convenient.
Cons
It still has some limitations like not being available in many countries and the fees required to create an account can be quite high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Maisy J.
Computer Games, 1-10 employees
“Excellent staff”
Pros
Payments are quick and simple to handle and the customer support team is excellent at sorting out problems without much delay.
Cons
At times, PayPal seems to favor the customer too much which can let people abuse the chargeback process on transactions that were not actually fraudulent, while the account owner still ends up paying the chargeback fee.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Alan C.
Fine Art, 500+ employees
“Easy to move money”
Pros
Moving money between banks is very convenient and simple with PayPal.
Cons
Setting up accounts and linking cards is a very complicated process.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
said m.
Events Services, 11-50 employees
“Lets me charge my clients”
Pros
Being able to charge my clients and send payments to my suppliers without hassle is one of the biggest advantages.
Cons
The fees are quite high and the recent update is disappointing because refunds no longer return the portion charged for shipping.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
SierraS B.
Consumer Goods, 1-10 employees
“Satisfied user here”
Pros
my account and money are protected and there's also a fraud team behind it in the rare event that anything goes wrong.
Cons
I've seen complaints from others about people abusing the system especially when they falsely claim they never received a product and try to get refunds from small businesses.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10