Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CO

cristian o.

Wholesale, 11-50 employees

5.0
October 2022

Simple set up process

Pros

What I appreciated most was how quickly transactions go through and how secure the platform feels. On top of that, the setup process is very simple.

Cons

I don't really see any reason to point out anything negative.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS

Ria S.

Political Organization, 1-10 employees

5.0
October 2022

Fast and secure way of sending money

Pros

Sending and receiving money through PayPal is really simple so transactions get done quickly and the biggest plus is that it feels like a very safe way to handle payments.

Cons

international payments can be quite expensive at times.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

ASC

Amandeep Singh C.

Staffing and Recruiting, 500+ employees

5.0
October 2022

Uncluttered layout

Pros

Everything in the software is simple to use and all the options are clearly visible on the interface. It takes almost no time when sending money to another system so very little time gets wasted during the process.

Cons

I don't have anything negative to say about this software. It barely has any glitches and the interface is very appealing to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

FG

Fernando G.

Information Technology and Services, 1-10 employees

5.0
October 2022

extremely secure service

Pros

An extremely secure service that's simple to use.

Cons

There's nothing I dislike about using this service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RW

Regan W.

Retail, 101-500 employees

5.0
October 2022

Can pay from phone

Pros

Being able to use it straight from my phone is a big plus. The setup was quick and sending or transferring money has never been a hassle.

Cons

I honestly don't have anything to complain about.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MAS

Miguel angel S.

Retail, 1-10 employees

5.0
October 2022

Useful payment alerts

Pros

Appreciate that it always notifies me whenever a payment comes in and the money shows up immediately.

Cons

The part I've liked the least is that if you check your account too often, it asks you to enter your password again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

GC

Gopinadh C.

Computer Software, 51-100 employees

5.0
October 2022

Top-notch software

Pros

Using it feels secure when sending money and it's accepted by most merchants which makes it really convenient for everyday payments.

Cons

Many digital purchases don't come with protection so those transactions can feel a bit risky.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PJR

Pedro José R.

Food & Beverages, 11-50 employees

5.0
October 2022

Global coverage and helpful support

Pros

It's simple to use, works internationally and the customer service has been reliable.

Cons

Overall, everything works well though I'd still like the account registration process to be a bit more simple.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LC

Luis C.

Computer Software, 1-10 employees

5.0
October 2022

Practical and user-friendly payments

Pros

I find it to be user-friendly and registering a payment is simple and convenient.

Cons

A lot of payments don't get recorded right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC

Sean C.

Financial Services, 11-50 employees

5.0
October 2022

Always improving

Pros

Whether I'm paying through the website or using the app, transactions always feel simple and secure. Every purchase order and transfer gives me a real sense of confidence which is a huge plus for me. For any small business owner, this feels like something you really need to have. I've been using PayPal for years and, thankfully, I still haven't run into any problems. I even trusted it when sending money for an engagement ring I bought from another state which shows just how much faith I have in the service.

Cons

I can't point to anything negative about it. If anything, the service seems to improve more and more over the years.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Telecommunications, 11-50 employees

4.0
October 2022

Pleasant experience overall

Pros

It feels very smooth and transactions go through quickly which makes it pleasant to use.

Cons

The weaker part is definitely the FAQ section and the customer support service.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Retail, 500+ employees

4.0
October 2022

Interface feels natural

Pros

it is convenient and the layout is simple to get the hang of. It's a really useful payment option when you don't feel comfortable entering your card number directly on a website.

Cons

I've had a good experience overall. The only downside is that disputing a transaction can be a bit tricky.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

MC

Mateus C.

Food & Beverages, 1-10 employees

3.0
October 2022

A bit expensive

Pros

Handling transactions with PayPal is quite practical and it makes the payment process more convenient for customers.

Cons

The fees charged to people receiving transfers are quite high.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

TP

Torrey P.

Transportation/ Trucking/ Railroad, 1-10 employees

5.0
October 2022

Doesn’t take much effort

Pros

Being able to send and receive money with PayPal is really convenient and it feels dependable whenever I use it. The layout is simple too so getting things done doesn't take much effort.

Cons

Payments can sometimes take a few days before the other person actually receives the money.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

PM

Patricia M.

Medical Devices, 1-10 employees

5.0
October 2022

Appreciate the ease of use

Pros

Easy to use and secure which gives me a lot of confidence whenever I make a payment.

Cons

At times, it can be a little confusing to match the company name with the payment that was actually made.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AJ

Ahmed j.

Construction, 1-10 employees

5.0
October 2022

Plenty of features

Pros

Using this program is fairly simple and it comes with a lot of features that make the payment process much more convenient.

Cons

It still has some limitations like not being available in many countries and the fees required to create an account can be quite high.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MJ

Maisy J.

Computer Games, 1-10 employees

5.0
October 2022

Excellent staff

Pros

Payments are quick and simple to handle and the customer support team is excellent at sorting out problems without much delay.

Cons

At times, PayPal seems to favor the customer too much which can let people abuse the chargeback process on transactions that were not actually fraudulent, while the account owner still ends up paying the chargeback fee.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AC

Alan C.

Fine Art, 500+ employees

5.0
October 2022

Easy to move money

Pros

Moving money between banks is very convenient and simple with PayPal.

Cons

Setting up accounts and linking cards is a very complicated process.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

SM

said m.

Events Services, 11-50 employees

4.0
October 2022

Lets me charge my clients

Pros

Being able to charge my clients and send payments to my suppliers without hassle is one of the biggest advantages.

Cons

The fees are quite high and the recent update is disappointing because refunds no longer return the portion charged for shipping.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SB

SierraS B.

Consumer Goods, 1-10 employees

5.0
October 2022

Satisfied user here

Pros

my account and money are protected and there's also a fraud team behind it in the rare event that anything goes wrong.

Cons

I've seen complaints from others about people abusing the system especially when they falsely claim they never received a product and try to get refunds from small businesses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10