PayPal Software Reviews

“Powerful invoicing and merchant support tools”

Pros

I really appreciate the invoicing system, it's very useful and sending or receiving money is simple since it can be done through an ID. The extra merchant support features are also a big plus and make it even more valuable for business use.

Cons

Customer service is disappointing. Another issue is that digital and virtual purchases are not protected so when a client receives a virtual service and then denies it and asks for a refund, we unfortunately have to comply. There are also a lot of scammers who falsely claim that an item was not received.

“Incredible set of features”

Pros

What keeps me using it most is its excellent set of features.

Cons

Only Visa cards are accepted which makes it feel a bit too narrowly focused.

“Safe money transfers”

Pros

Sending money through PayPal feels very safe and simple to me.

Cons

The only thing that disappoints me is that there's no scanner feature.

“Option to generate reports”

Pros

Payments are fast, transactions feel secure and there's also the option to generate reports for transactions completed over a selected period of time.

Cons

I haven't come across any negative aspects while using this software.

“Excellent security”

Pros

Their security is excellent and it really feels like protecting customers is a top priority.

Cons

When I want to make a payment, I have to use a laptop.

“Easy to get integrated”

Pros

Its been easy to use and getting it integrated with websites and other platforms to collect payments is just as simple.

Cons

One thing that still makes me uneasy is having to keep my bank account details connected to a service like this. Even though there are fraud protections in place, I still worry that my account information could end up being compromised.

“Trusted for decades”

Pros

I've been using it for decades at this point and I honestly have no desire to switch or stop using it.

Cons

They charge a fee if you keep money sitting in the account.

“No need to carry cash around”

Pros

Sending money is simple and I don't have to carry cash around.

Cons

I haven't run into any issues, everything works really well and it's the best payment app I've used.

“Easy way to send payments”

Pros

Really simple to handle and it feels like a very secure way to send and receive payments.

Cons

I haven't run into any issues yet. It's been a really convenient way to send payments and receive money for goods or from family and friends.

“lets me link a bank card”

Pros

Being able to make payments online is really convenient and it also lets me link a bank card without any trouble.

Cons

my money sometimes gets held and withdrawals aren't available in certain countries.

“Never had any issues”

Pros

I haven't run into any issues when making transactions with it.

Cons

It isn't available on some Android versions.

“Paypal has gone downhill”

Pros

It used to be dependable and simple to use for both merchants and regular users but a lot has changed in recent years.

Cons

My experience with it has been terrible, both as a merchant and as an end user.

“Fairly priced”

Pros

It has been a really positive experience. It's simple to work with and the fees are fairly low and reasonable. I've used it for online payments as well as direct deposits and it has consistently worked well for me.

Cons

If I had to point to one downside, it would only be the fees. Even then, they're understandable and still affordable so it's not a major issue.

“Fast withdrawals every time”

Pros

I've really appreciated how quickly they handle withdrawals, whether I'm moving money out or sending it over to a bank account.

Cons

There still aren't many withdrawal options when it comes to transferring funds to other bank accounts.

“Funds locked without reason”

Pros

Being such a well-known large corporation, they seem to use that position to mess with people's money. There are more than 1,050 users reporting the exact same issue, with the average amount being held around $1,000 USD per person.

Cons

I hated this entire process from beginning to end. They hold your first payment for 21 days and after I waited patiently through that, they suddenly placed a "limitation" on my account for no clear reason. Once that happens, you can't make any transactions at all and they keep your money frozen for 180 days which is 6 months.

“Used almost everywhere”

Pros

It is used almost everywhere and it's supported by a wide range of e-commerce platforms and payment gateways which makes it a very practical option to work with.

Cons

Setting up the corporate account at the beginning was a bit buggy and not completely simple although it did work in the end. The processing fees also run a little higher compared to some other payment providers.

“Turned into a terrible service”

Pros

It may have worked decently at the beginning but over time it turned into a terrible service. The biggest problem is that it fails at its core purpose which is protecting transactions. You can end up dealing with multiple unauthorized charges and when that happens, there is basically no real help to get the issue resolved or your money returned. Customer service feels completely useless and poorly trained. Most of the agents seem to just answer calls without knowing how to actually handle the problem which is honestly a shame.

Cons

Nothing positive comes to mind. It feels like the whole system is built so you never receive real help or genuine care. Dealing with support is like dealing with robots.

“Top choice for payments”

Pros

Whenever I'm unsure about a seller or worried a transaction might be risky, this is the app I trust most. It's honestly one of the best, if not the best, for fraud prevention. Paying through it gives me a strong sense of security and it also helps me handle transactions in the US without any hassle.

Cons

A few websites in India still don't support it so I end up using Google Pay for those purchases instead. That's not really an issue with the app itself but I do wish more websites would integrate it.

“Chat and phone support always available”

Pros

Sending and receiving money happens instantly and the support team is always available through chat or phone whenever help is needed. The platform is well designed on both mobile and desktop, all transaction details are clearly shown and it feels completely secure to use.

Cons

The fees can be a bit expensive at times and could probably use some review but even with that, it's still the best option in my opinion.

“Consistently delivered every time”

Pros

After 23 years of using PayPal, it has consistently delivered every time. There are plenty of other payment processors available but none of them match the level of customer support PayPal offers. Its security is also outstanding. Even with frequent use for small payments, I still haven't had a single fraudulent transaction on my account.

Cons

It still isn't available in some countries. I'd really like to see it offered everywhere.