Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JD

jennifer d.

Retail, 500+ employees

5.0
September 2022

We use it daily

Pros

We find it to be userfriendly and payments go through instantly.

Cons

We haven't run into any issues with this app and end up using it every day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

CT

Cristina T.

E-Learning, 1-10 employees

5.0
September 2022

Been a valuable partner

Pros

Since 2013, it has been a valuable partner in building my online business. I'm especially grateful for the customer support which has consistently been excellent. The card features have also been a major step forward for us. Thank you very much and I hope we continue working together for a long time.

Cons

I don't have anything negative to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MM

Marvin M.

Food & Beverages, 11-50 employees

5.0
September 2022

Wonderful payment tool

Pros

Sending and receiving money with it is really simple for customers which makes everyday payments much more convenient.

Cons

The rates may not be as competitive as what some other platforms offer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MP

Miguel P.

Banking, 500+ employees

5.0
September 2022

Convenient to use anywhere

Pros

It works with a huge number of stores around the world which makes it really convenient to use almost anywhere.

Cons

Currency conversion comes with pretty high fees.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

KN

Katleen N.

Consumer Services, 500+ employees

4.0
September 2022

Simple for everyday transactions

Pros

Using this is really simple and it's very convenient for everyday transactions.

Cons

The login verification process can take quite a while which makes signing in feel slower than it should.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

RL

Rene L.

Environmental Services, 1-10 employees

4.0
September 2022

Sending invoices is easy

Pros

Sending invoices to my customers is really convenient and the payments come through very quickly.

Cons

I don't have any complaints at all.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mechanical or Industrial Engineering, 1-10 employees

5.0
September 2022

Instant setup

Pros

Setting up an account was quick and sending or receiving money is really simple.

Cons

Customer support hasn't been very reliable and the bugs are definitely one of its weaker points.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JC

Jennifer C.

Hospitality, 1-10 employees

5.0
September 2022

Lovely concept

Pros

Using it from just about anywhere has been really convenient and the whole concept works well because it's simple to use no matter where I am.

Cons

there isn't anything about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SMS

Sayed Mohammad S.

Internet, 1-10 employees

5.0
September 2022

fee-free payments

Pros

One of the best things about it is how simple it is to use and the fact that there's no fee for using it makes it even better.

Cons

it still isn't accepted everywhere so you can't use it for every purchase.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BL

Byron L.

Internet, 1-10 employees

5.0
September 2022

Helps speed things up

Pros

Adding it as a payment option really helps speed things up. Buyers can complete their purchase without having to type in their payment and shipping details every time which makes the checkout process much more convenient.

Cons

Its a handy way to let customers buy products quickly using their existing account information so they can place orders on your site without re-entering payment or shipping details. On the downside, people do need to have an it account to use the service and that can be inconvenient if they normally rely on other payment processors or point-of-sale systems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JL

john l.

Consumer Goods, 1-10 employees

2.0
September 2022

Paypal now backs shady sellers

Pros

At this point, there's really nothing positive I can say because they seem to support fraudulent sellers.

Cons

It used to be a good service and was simple to use and whenever something went wrong you could report the issue to PayPal.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

3

Functionality

4

KH

Kathy H.

Education Management, 1-10 employees

5.0
September 2022

Proven itself over the years

Pros

Along with having a Venmo account, I still prefer using this one. It feels secure, it's simple to use and I've never run into any problems with payments or my account. It's been reliable and proven itself over the years.

Cons

I've noticed that younger friends and family seem to be moving more toward Venmo. I don't really think that's the company's fault and I only keep a Venmo account for their convenience. Even so, I still prefer this one and I'm not really sure why it doesn't get used more by younger people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

OM

Oksana M.

Accounting, 1-10 employees

1.0
September 2022

Money not returned

Pros

A purchase was made through my account by someone else and they still refused to give my money back. The amount involved was around $84.

Cons

Nothing positive to mention. They do not protect their users at all so be careful.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

SH

Samir H.

Internet, 500+ employees

5.0
September 2022

Accessible anywhere

Pros

Being able to use it from almost anywhere in the world is a huge plus and it's consistently fast and reliable whenever I need it.

Cons

having to verify my phone number after nearly every login attempt is frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TM

Terri M.

Hospitality, 1-10 employees

5.0
September 2022

handles payments, receipts, online orders

Pros

Using it gives real peace of mind. It handles payments, receipts, online orders and receiving money all in one place which makes everything feel reliable and convenient.

Cons

I don't have anything negative to say about it. It pretty much speaks for itself.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Arts and Crafts, 1-10 employees

5.0
September 2022

Impressive security

Pros

The security is really impressive and being able to make payments through mobile is a big plus.

Cons

I don't have any real complaints though I do hope it can connect with more apps in the future so receiving money directly through apps like Uber and Bolt becomes possible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SA

samuel A.

Hospital & Health Care, 11-50 employees

4.0
September 2022

Global business made manageable

Pros

It has made global business feel much more practical. Money can move across borders without the usual limitations and without the kind of stress that used to come with international transactions.

Cons

it still isn't accessible in some countries, including Ghana where I live. I suspect several other African countries face the same problem too. That feels unfair and makes doing business more complicated.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

CL

Charity L.

Religious Institutions, 1-10 employees

5.0
September 2022

Safe to use

Pros

Using it on any device feels secure which is something I really appreciate.

Cons

You need to have a credit card in order to use the service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

AS

Arsen S.

Financial Services, 51-100 employees

5.0
September 2022

Helpful for buying products online

Pros

It has been really helpful for buying products online and sending money across the world. It's a practical payment option when you need something reliable for international transactions.

Cons

Receiving payments still isn't supported actively in every country and direct transfers to some countries are not possible. There's also a risk of abuse since some people use it dishonestly by sending a payment and then opening a case through their local bank, leaving little room for PayPal to respond. It's better to stay cautious and accept payments from users who pay directly from their PayPal balance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Writing and Editing, 1-10 employees

3.0
September 2022

A blessing for the Nigerians

Pros

For Nigerians, it has been a real lifesaver. Without it, sending money and making transfers to a US account would be much harder and a lot of opportunities could have been missed if this service didn't exist.

Cons

There was a time my account got frozen without any clear reason and I had to borrow money because of it. I couldn't help thinking it might have happened because I'm from Nigeria.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5