jennifer d.
Retail, 500+ employees
“We use it daily”
Pros
We find it to be userfriendly and payments go through instantly.
Cons
We haven't run into any issues with this app and end up using it every day.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Cristina T.
E-Learning, 1-10 employees
“Been a valuable partner”
Pros
Since 2013, it has been a valuable partner in building my online business. I'm especially grateful for the customer support which has consistently been excellent. The card features have also been a major step forward for us. Thank you very much and I hope we continue working together for a long time.
Cons
I don't have anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marvin M.
Food & Beverages, 11-50 employees
“Wonderful payment tool”
Pros
Sending and receiving money with it is really simple for customers which makes everyday payments much more convenient.
Cons
The rates may not be as competitive as what some other platforms offer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Miguel P.
Banking, 500+ employees
“Convenient to use anywhere”
Pros
It works with a huge number of stores around the world which makes it really convenient to use almost anywhere.
Cons
Currency conversion comes with pretty high fees.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Katleen N.
Consumer Services, 500+ employees
“Simple for everyday transactions”
Pros
Using this is really simple and it's very convenient for everyday transactions.
Cons
The login verification process can take quite a while which makes signing in feel slower than it should.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Rene L.
Environmental Services, 1-10 employees
“Sending invoices is easy”
Pros
Sending invoices to my customers is really convenient and the payments come through very quickly.
Cons
I don't have any complaints at all.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Mechanical or Industrial Engineering, 1-10 employees
“Instant setup”
Pros
Setting up an account was quick and sending or receiving money is really simple.
Cons
Customer support hasn't been very reliable and the bugs are definitely one of its weaker points.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Jennifer C.
Hospitality, 1-10 employees
“Lovely concept”
Pros
Using it from just about anywhere has been really convenient and the whole concept works well because it's simple to use no matter where I am.
Cons
there isn't anything about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sayed Mohammad S.
Internet, 1-10 employees
“fee-free payments”
Pros
One of the best things about it is how simple it is to use and the fact that there's no fee for using it makes it even better.
Cons
it still isn't accepted everywhere so you can't use it for every purchase.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Byron L.
Internet, 1-10 employees
“Helps speed things up”
Pros
Adding it as a payment option really helps speed things up. Buyers can complete their purchase without having to type in their payment and shipping details every time which makes the checkout process much more convenient.
Cons
Its a handy way to let customers buy products quickly using their existing account information so they can place orders on your site without re-entering payment or shipping details. On the downside, people do need to have an it account to use the service and that can be inconvenient if they normally rely on other payment processors or point-of-sale systems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
john l.
Consumer Goods, 1-10 employees
“Paypal now backs shady sellers”
Pros
At this point, there's really nothing positive I can say because they seem to support fraudulent sellers.
Cons
It used to be a good service and was simple to use and whenever something went wrong you could report the issue to PayPal.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Kathy H.
Education Management, 1-10 employees
“Proven itself over the years”
Pros
Along with having a Venmo account, I still prefer using this one. It feels secure, it's simple to use and I've never run into any problems with payments or my account. It's been reliable and proven itself over the years.
Cons
I've noticed that younger friends and family seem to be moving more toward Venmo. I don't really think that's the company's fault and I only keep a Venmo account for their convenience. Even so, I still prefer this one and I'm not really sure why it doesn't get used more by younger people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Oksana M.
Accounting, 1-10 employees
“Money not returned”
Pros
A purchase was made through my account by someone else and they still refused to give my money back. The amount involved was around $84.
Cons
Nothing positive to mention. They do not protect their users at all so be careful.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Samir H.
Internet, 500+ employees
“Accessible anywhere”
Pros
Being able to use it from almost anywhere in the world is a huge plus and it's consistently fast and reliable whenever I need it.
Cons
having to verify my phone number after nearly every login attempt is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Terri M.
Hospitality, 1-10 employees
“handles payments, receipts, online orders”
Pros
Using it gives real peace of mind. It handles payments, receipts, online orders and receiving money all in one place which makes everything feel reliable and convenient.
Cons
I don't have anything negative to say about it. It pretty much speaks for itself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Arts and Crafts, 1-10 employees
“Impressive security”
Pros
The security is really impressive and being able to make payments through mobile is a big plus.
Cons
I don't have any real complaints though I do hope it can connect with more apps in the future so receiving money directly through apps like Uber and Bolt becomes possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
samuel A.
Hospital & Health Care, 11-50 employees
“Global business made manageable”
Pros
It has made global business feel much more practical. Money can move across borders without the usual limitations and without the kind of stress that used to come with international transactions.
Cons
it still isn't accessible in some countries, including Ghana where I live. I suspect several other African countries face the same problem too. That feels unfair and makes doing business more complicated.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Charity L.
Religious Institutions, 1-10 employees
“Safe to use”
Pros
Using it on any device feels secure which is something I really appreciate.
Cons
You need to have a credit card in order to use the service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Arsen S.
Financial Services, 51-100 employees
“Helpful for buying products online”
Pros
It has been really helpful for buying products online and sending money across the world. It's a practical payment option when you need something reliable for international transactions.
Cons
Receiving payments still isn't supported actively in every country and direct transfers to some countries are not possible. There's also a risk of abuse since some people use it dishonestly by sending a payment and then opening a case through their local bank, leaving little room for PayPal to respond. It's better to stay cautious and accept payments from users who pay directly from their PayPal balance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Anonymous
Writing and Editing, 1-10 employees
“A blessing for the Nigerians”
Pros
For Nigerians, it has been a real lifesaver. Without it, sending money and making transfers to a US account would be much harder and a lot of opportunities could have been missed if this service didn't exist.
Cons
There was a time my account got frozen without any clear reason and I had to borrow money because of it. I couldn't help thinking it might have happened because I'm from Nigeria.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5