Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AC

Antwoine C.

Food & Beverages, 11-50 employees

3.0
September 2022

Love the referral rewards

Pros

Sending money to friends and family is really convenient and the referral rewards are probably the part I enjoy the most.

Cons

I really don't like that anyone can send you a bill or invoice. That definitely needs to be better controlled.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

KW

Kaycee W.

Arts and Crafts, 1-10 employees

5.0
September 2022

Easy to send money to family

Pros

It is easy to send and receive money, whether it's with family, friends or customers and the funds show up almost immediately.

Cons

Extra charges are annoying. There's a fee for sending money to family and friends and another separate fee when transferring the balance from your PayPal account to your bank account.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DO

Don O.

Automotive, 1-10 employees

5.0
September 2022

payments without card sharing

Pros

Using it is really easy. I can make payments without sharing my credit card number and I also don't have to collect my customers' card details.

Cons

The part that bothers me most is invoicing. I have to enter the invoice in QuickBooks first and then type all the same information in again which is frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 1-10 employees

5.0
September 2022

One platform for all payments

Pros

Having one platform that lets us send and receive payments worldwide has been incredibly valuable. It goes beyond being just a transaction service because it feels reliable, convenient and secure. I can pay on eCommerce and shopping websites without worrying which gives a lot of peace of mind. The security and payment protection are excellent and I also appreciate that it works well across all my devices, whether I'm using a phone, tablet or laptop. It's a very efficient payment gateway for freelancers working with clients around the world and it's also extremely helpful for small businesses and vendors.

Cons

it has been working well for me. My payments usually arrive within the expected timeframe and the process is fairly quick and efficient so I'm satisfied with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

LGS

Lani Grace S.

Marketing and Advertising, 500+ employees

5.0
September 2022

Lets me create invoices directly

Pros

Being able to create invoices directly and then wait for the payment to show up in the account is really helpful. It makes the whole transaction process much more convenient.

Cons

One thing to keep in mind is that if you are selling for the first time, the money can be placed on hold and it may take several days before you can withdraw it especially for international payments. I understand that it is done to help prevent fraud but I still hope the process becomes faster than it used to be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KP

Kelly P.

Non-Profit Organization Management, 11-50 employees

5.0
September 2022

smooth with our donors

Pros

Using this with our donors has been very simple which has made the whole process really convenient for us.

Cons

At this point, I haven't run into any problems at all, we genuinely love using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HN

Hope N.

Education Management, 1-10 employees

5.0
September 2022

Great for online orders

Pros

Paying for online orders with PayPal is really convenient and that's the part I love most about using it.

Cons

If someone has access to my phone, they could also get into my account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KC

King C.

Dairy, 1-10 employees

5.0
September 2022

Supports multiple types of payments

Pros

I found it easy to use and it supports multiple types of payments while still feeling very secure and reliable.

Cons

I don't feel like anything is missing at this point, I really love using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MD

Michelle D.

Environmental Services, 1-10 employees

5.0
September 2022

Would definitely recommend it

Pros

It even works for paying bills online and the apps feel secure when handling international transactions. I'd definitely recommend them.

Cons

I'm not really missing anything in these apps since they already include all the transaction features I need.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Telecommunications, 11-50 employees

5.0
September 2022

Covers a wide range of payment options

Pros

Across different countries, it really helps cover a wide range of payment options. Funds are available almost immediately which is a big plus. There's also some level of seller protection which adds a bit of reassurance.

Cons

The buyer protection policies can be frustrating at times even in cases where proof of delivery is provided. Another downside is that foreign currency payments can only be accepted in local currency so the forced conversion ends up costing more than 2% which feels quite expensive. On top of that, many features still aren't available in most African countries.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Information Technology and Services, 1-10 employees

1.0
September 2022

Extremely bad service

Pros

there's nothing I can say I liked. My experience was very bad from the start. I signed up, submitted all the valid documents they asked for and they still placed my account under limitation.

Cons

The support and overall service were extremely bad. I would never recommend using it. If you need to receive payments globally, it's better to choose any other service instead.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

1

Functionality

1

A

Anonymous

Management Consulting, 1-10 employees

3.0
September 2022

Unable to speak with anyone

Pros

Getting paid was simple and the automatic foreign exchange conversion worked really well.

Cons

Actually resolving an account review limitation has been incredibly frustrating because there's no direct email, phone number or call center access to speak with someone. Both the buyer and I submitted all the required documents and information for the account review three separate times yet nothing changed. We just kept receiving the same generic email claiming the buyer had not responded in the Message Center even though they had and a screenshot was even provided as proof. I also forwarded all the related correspondence and attachments through the Message Center but that did not help at all. It's honestly shocking that something this simple can be handled so poorly. Funds that were needed to cover salaries ended up being delayed which is unacceptable. At this point, it really feels like PayPal is too big to care.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

5

WM

Winfield M.

E-Learning, 1-10 employees

5.0
August 2022

Covers everything in one place

Pros

It covers a lot in one place, from payment fraud prevention and strong data security to reliable payment processing and online payments. It also handles order management well and integrates nicely with eCommerce which makes it a very dependable option to use.

Cons

I really don't have any complaints right now, it works as an all-in-one app and that's exactly what makes it feel so reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LS

Legiane S.

Human Resources, 500+ employees

5.0
August 2022

Feels secure to use

Pros

PayPal feels very secure to use and it's accepted across many payment platforms. Signing up is simple, using it is simple and the fact that it's free makes it even better.

Cons

I have nothing to complain about because it meets all my expectations.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KA

Kingsley A.

Design, 101-500 employees

5.0
August 2022

broad flexibility

Pros

It makes sending, receiving and paying for things really convenient thanks to its user-friendly interface. Transactions are quick and it also works well across other platforms which helps address a major financial challenge for a lot of people.

Cons

One issue is that it's still limited in many stores and countries and I really hope that gets reconsidered especially in Africa and Nigeria in particular, where many freelancers and remote workers depend on it as a payment option. It would also help if the sending fees on business accounts were reduced a bit.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AT

April T.

Restaurants, 11-50 employees

5.0
August 2022

Convenient features all around

Pros

All of its features are really convenient to use.

Cons

Canceling a pending payment can be difficult.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

DF

Djamel F.

Chemicals, 1-10 employees

4.0
August 2022

Helpful app for daily payments

Pros

This program feels very simple and it's been really good overall. It genuinely makes my day-to-day tasks much more convenient.

Cons

I haven't come across any downsides and I honestly enjoy using the app.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AB

Anna B.

Telecommunications, 1-10 employees

4.0
August 2022

Affordable service

Pros

Payments go through quickly, the service is affordable and the platform is simple to use.

Cons

Getting a rechargeable card requires having a social security number which can be limiting.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

VH

Viviana H.

Writing and Editing, 1-10 employees

5.0
August 2022

Best protection for payments

Pros

Compared with a traditional bank, it feels a lot more secure especially with how common fraud is these days. From what I've personally seen, it gives me far more protection than many well-known banks. That's exactly why I prefer it, it really feels like one of the best options out there.

Cons

The only downside I see is for those of us who work remotely. It can be frustrating having to wait until companies reach the minimum amount before being able to withdraw and that feels a bit unfair to me. Other than that, I really don't have any other complaints.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

LV

lukas v.

Entertainment, 1-10 employees

5.0
August 2022

Easy to get started

Pros

Getting started with it is simple and using it for online payments is very convenient.

Cons

To make payments online, you do have to connect a credit card first.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9