Antwoine C.
Food & Beverages, 11-50 employees
“Love the referral rewards”
Pros
Sending money to friends and family is really convenient and the referral rewards are probably the part I enjoy the most.
Cons
I really don't like that anyone can send you a bill or invoice. That definitely needs to be better controlled.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Kaycee W.
Arts and Crafts, 1-10 employees
“Easy to send money to family”
Pros
It is easy to send and receive money, whether it's with family, friends or customers and the funds show up almost immediately.
Cons
Extra charges are annoying. There's a fee for sending money to family and friends and another separate fee when transferring the balance from your PayPal account to your bank account.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Don O.
Automotive, 1-10 employees
“payments without card sharing”
Pros
Using it is really easy. I can make payments without sharing my credit card number and I also don't have to collect my customers' card details.
Cons
The part that bothers me most is invoicing. I have to enter the invoice in QuickBooks first and then type all the same information in again which is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Education Management, 1-10 employees
“One platform for all payments”
Pros
Having one platform that lets us send and receive payments worldwide has been incredibly valuable. It goes beyond being just a transaction service because it feels reliable, convenient and secure. I can pay on eCommerce and shopping websites without worrying which gives a lot of peace of mind. The security and payment protection are excellent and I also appreciate that it works well across all my devices, whether I'm using a phone, tablet or laptop. It's a very efficient payment gateway for freelancers working with clients around the world and it's also extremely helpful for small businesses and vendors.
Cons
it has been working well for me. My payments usually arrive within the expected timeframe and the process is fairly quick and efficient so I'm satisfied with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lani Grace S.
Marketing and Advertising, 500+ employees
“Lets me create invoices directly”
Pros
Being able to create invoices directly and then wait for the payment to show up in the account is really helpful. It makes the whole transaction process much more convenient.
Cons
One thing to keep in mind is that if you are selling for the first time, the money can be placed on hold and it may take several days before you can withdraw it especially for international payments. I understand that it is done to help prevent fraud but I still hope the process becomes faster than it used to be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kelly P.
Non-Profit Organization Management, 11-50 employees
“smooth with our donors”
Pros
Using this with our donors has been very simple which has made the whole process really convenient for us.
Cons
At this point, I haven't run into any problems at all, we genuinely love using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hope N.
Education Management, 1-10 employees
“Great for online orders”
Pros
Paying for online orders with PayPal is really convenient and that's the part I love most about using it.
Cons
If someone has access to my phone, they could also get into my account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
King C.
Dairy, 1-10 employees
“Supports multiple types of payments”
Pros
I found it easy to use and it supports multiple types of payments while still feeling very secure and reliable.
Cons
I don't feel like anything is missing at this point, I really love using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Michelle D.
Environmental Services, 1-10 employees
“Would definitely recommend it”
Pros
It even works for paying bills online and the apps feel secure when handling international transactions. I'd definitely recommend them.
Cons
I'm not really missing anything in these apps since they already include all the transaction features I need.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Telecommunications, 11-50 employees
“Covers a wide range of payment options”
Pros
Across different countries, it really helps cover a wide range of payment options. Funds are available almost immediately which is a big plus. There's also some level of seller protection which adds a bit of reassurance.
Cons
The buyer protection policies can be frustrating at times even in cases where proof of delivery is provided. Another downside is that foreign currency payments can only be accepted in local currency so the forced conversion ends up costing more than 2% which feels quite expensive. On top of that, many features still aren't available in most African countries.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Information Technology and Services, 1-10 employees
“Extremely bad service”
Pros
there's nothing I can say I liked. My experience was very bad from the start. I signed up, submitted all the valid documents they asked for and they still placed my account under limitation.
Cons
The support and overall service were extremely bad. I would never recommend using it. If you need to receive payments globally, it's better to choose any other service instead.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Anonymous
Management Consulting, 1-10 employees
“Unable to speak with anyone”
Pros
Getting paid was simple and the automatic foreign exchange conversion worked really well.
Cons
Actually resolving an account review limitation has been incredibly frustrating because there's no direct email, phone number or call center access to speak with someone. Both the buyer and I submitted all the required documents and information for the account review three separate times yet nothing changed. We just kept receiving the same generic email claiming the buyer had not responded in the Message Center even though they had and a screenshot was even provided as proof. I also forwarded all the related correspondence and attachments through the Message Center but that did not help at all. It's honestly shocking that something this simple can be handled so poorly. Funds that were needed to cover salaries ended up being delayed which is unacceptable. At this point, it really feels like PayPal is too big to care.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Winfield M.
E-Learning, 1-10 employees
“Covers everything in one place”
Pros
It covers a lot in one place, from payment fraud prevention and strong data security to reliable payment processing and online payments. It also handles order management well and integrates nicely with eCommerce which makes it a very dependable option to use.
Cons
I really don't have any complaints right now, it works as an all-in-one app and that's exactly what makes it feel so reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legiane S.
Human Resources, 500+ employees
“Feels secure to use”
Pros
PayPal feels very secure to use and it's accepted across many payment platforms. Signing up is simple, using it is simple and the fact that it's free makes it even better.
Cons
I have nothing to complain about because it meets all my expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kingsley A.
Design, 101-500 employees
“broad flexibility”
Pros
It makes sending, receiving and paying for things really convenient thanks to its user-friendly interface. Transactions are quick and it also works well across other platforms which helps address a major financial challenge for a lot of people.
Cons
One issue is that it's still limited in many stores and countries and I really hope that gets reconsidered especially in Africa and Nigeria in particular, where many freelancers and remote workers depend on it as a payment option. It would also help if the sending fees on business accounts were reduced a bit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
April T.
Restaurants, 11-50 employees
“Convenient features all around”
Pros
All of its features are really convenient to use.
Cons
Canceling a pending payment can be difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Djamel F.
Chemicals, 1-10 employees
“Helpful app for daily payments”
Pros
This program feels very simple and it's been really good overall. It genuinely makes my day-to-day tasks much more convenient.
Cons
I haven't come across any downsides and I honestly enjoy using the app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anna B.
Telecommunications, 1-10 employees
“Affordable service”
Pros
Payments go through quickly, the service is affordable and the platform is simple to use.
Cons
Getting a rechargeable card requires having a social security number which can be limiting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Viviana H.
Writing and Editing, 1-10 employees
“Best protection for payments”
Pros
Compared with a traditional bank, it feels a lot more secure especially with how common fraud is these days. From what I've personally seen, it gives me far more protection than many well-known banks. That's exactly why I prefer it, it really feels like one of the best options out there.
Cons
The only downside I see is for those of us who work remotely. It can be frustrating having to wait until companies reach the minimum amount before being able to withdraw and that feels a bit unfair to me. Other than that, I really don't have any other complaints.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
lukas v.
Entertainment, 1-10 employees
“Easy to get started”
Pros
Getting started with it is simple and using it for online payments is very convenient.
Cons
To make payments online, you do have to connect a credit card first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9