Viviana H.
Writing and Editing, 1-10 employees
“Best protection for payments”
Pros
Compared with a traditional bank, it feels a lot more secure especially with how common fraud is these days. From what I've personally seen, it gives me far more protection than many well-known banks. That's exactly why I prefer it, it really feels like one of the best options out there.
Cons
The only downside I see is for those of us who work remotely. It can be frustrating having to wait until companies reach the minimum amount before being able to withdraw and that feels a bit unfair to me. Other than that, I really don't have any other complaints.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
lukas v.
Entertainment, 1-10 employees
“Easy to get started”
Pros
Getting started with it is simple and using it for online payments is very convenient.
Cons
To make payments online, you do have to connect a credit card first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ibrahim B.
E-Learning, 11-50 employees
“Solid library of support information”
Pros
I really appreciate how long they keep the transaction history which makes it simple to look back at old payments when needed. There's also a solid library of support information available so a lot of common issues already have answers ready to go. Payments have been dependable and the invoicing feature works even for people who don't use PayPal themselves. On top of that, the fees feel pretty reasonable to me.
Cons
The downside is that it still isn't available in every country worldwide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ouali A.
Computer Software, 1-10 employees
“Good to have it available”
Pros
Being able to send and receive money whenever I need to is really convenient. It's one of those services that's just good to have available at all times.
Cons
At times, transactions get blocked and it also doesn't work very well in some African countries.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Food & Beverages, 1-10 employees
“Much better than banks”
Pros
I love pretty much everything about it. It feels a lot more convenient than dealing with a regular bank.
Cons
There really isn't much bad to point out. I don't have any real complaints about the app or the website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mauricio B.
Media Production, 1-10 employees
“Handy fee-free transfers to friends”
Pros
Its easy to operate and I appreciate that when you send money to a friend, you can choose that option and avoid being charged a fee.
Cons
it charges businesses a fee.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sincere L.
Accounting, 1-10 employees
“It’s a mess”
Pros
Absolutely nothing positive stands out here. The whole thing feels like a mess, nobody seems to know what they're doing and I would never recommend it because it comes across as a complete scam.
Cons
PayPal keeps holding your money and never gives it back, then follows up with one excuse after another. On top of that, the staff feels completely useless and unhelpful.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
2
Functionality
1
Carol F.
Hospital & Health Care, 1-10 employees
“Fast access every time”
Pros
Getting into it is really quick and using it feels very simple and fast.
Cons
I honestly haven't run into any problems with it so I really can't complain.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Craig T.
Writing and Editing, 1-10 employees
“Flexible payments across currencies”
Pros
Handling payments with it feels really convenient especially when sending or receiving money in either my own currency or a different one.
Cons
Of course, PayPal has to earn its revenue somewhere and that mostly comes from charging commissions on transactions. From what I've seen, those fees can be higher than you might expect.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Robert M.
Consumer Services, 1-10 employees
“Excellent for running a business”
Pros
Running my business with it has been really reliable because it's one of the payment processing systems I use and it feels very safe. I don't have to stress about my funds or my account since the security gives me a lot of confidence.
Cons
No complaints from my end.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott C.
Computer & Network Security, 500+ employees
“offers a lot of payment setup options”
Pros
It offers a lot of payment setup options, including the ability to add debit and credit cards and it's one of the earliest and most trusted platforms when it comes to protecting customers from fraudulent transfers and handling refunds quickly.
Cons
Payment processing can take a little longer than expected and if you need an instant transfer, there's a fee involved while many other platforms offer that same service without charging extra.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Nilyshia A.
Retail, 1-10 employees
“Extremely simple set up”
Pros
Sending and receiving payments with PayPal is extremely simple and the whole process is very simple to use.
Cons
At times, larger transactions get held for quite a while and accounts can sometimes be flagged even during regular activity.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Aaron D.
Retail, 1-10 employees
“Valuable functionality”
Pros
Using PayPal has been really convenient thanks to how functional it is and I also trust it because it feels very secure.
Cons
Connecting it with certain financial institutions can be a bit difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Shannon D.
Arts and Crafts, 1-10 employees
“Easy to maintain”
Pros
This tool has been user-friendly to use. The interface is well-structured, moving around the platform feels easy and getting everything set up didn't take much effort. It's also been simple to keep up and maintain over time.
Cons
One frustrating part is their hours of availability which are really inconvenient. On top of that, there are times when emails sent to them go unanswered for as long as a week.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mary W.
Fine Art, 11-50 employees
“Allows you to check history”
Pros
I've been using this for years to both send and receive money and one thing I really appreciate is how simple it is to look back through past transactions. The people I pay most often also show up as quick icons which makes repeat payments really convenient.
Cons
Sending money still takes a few steps to get through and over time they've made a lot of changes, including charging more fees and similar adjustments.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Vanessa G.
Construction, 1-10 employees
“Useful for Airbnb payouts”
Pros
It works really well for Airbnb payments. Money comes in fast and having all the income collected in one place makes things much more convenient.
Cons
A business account can't have multiple users added to it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dauzrion D.
Management Consulting, 1-10 employees
“More than just a basic tool”
Pros
Really appreciate being able to use this for more than just invoicing. It works well for handling transactions too, whether they're for my business or just personal payments which makes it really convenient.
Cons
Scammers can still attempt to target certain transactions or processes. Because of that, I usually call customer service anytime something about a payment feels off or makes me uncomfortable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Tara N.
Photography, 1-10 employees
“Missing features”
Pros
Excellent experience because it's quicker and easier to access.
Cons
Like many others, the app is missing a lot of features that are only available in the web browser.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Michał P.
Graphic Design, 1-10 employees
“Great for Steam wallet top-ups”
Pros
It's easy to use and it's really convenient for adding money to my Steam wallet.
Cons
Not a fan of the time it takes to transfer money to a bank account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James T.
Education Management, 500+ employees
“Fairly reasonable fees”
Pros
We find it very user-friendly, it's accepted almost everywhere and the fees are fairly reasonable.
Cons
The platform no longer shows the email addresses of the people I send invoices to or get payments from. Because of that, I can't confirm who I'm billing or receiving money from unless I already know their system-assigned username. That makes sending repeat invoices much more difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8