PayPal Software Reviews

“Solid library of support information”

Pros

I really appreciate how long they keep the transaction history which makes it simple to look back at old payments when needed. There's also a solid library of support information available so a lot of common issues already have answers ready to go. Payments have been dependable and the invoicing feature works even for people who don't use PayPal themselves. On top of that, the fees feel pretty reasonable to me.

Cons

The downside is that it still isn't available in every country worldwide.

“Good to have it available”

Pros

Being able to send and receive money whenever I need to is really convenient. It's one of those services that's just good to have available at all times.

Cons

At times, transactions get blocked and it also doesn't work very well in some African countries.

“Much better than banks”

Pros

I love pretty much everything about it. It feels a lot more convenient than dealing with a regular bank.

Cons

There really isn't much bad to point out. I don't have any real complaints about the app or the website.

“Handy fee-free transfers to friends”

Pros

Its easy to operate and I appreciate that when you send money to a friend, you can choose that option and avoid being charged a fee.

Cons

it charges businesses a fee.

“It’s a mess”

Pros

Absolutely nothing positive stands out here. The whole thing feels like a mess, nobody seems to know what they're doing and I would never recommend it because it comes across as a complete scam.

Cons

PayPal keeps holding your money and never gives it back, then follows up with one excuse after another. On top of that, the staff feels completely useless and unhelpful.

“Fast access every time”

Pros

Getting into it is really quick and using it feels very simple and fast.

Cons

I honestly haven't run into any problems with it so I really can't complain.

“Flexible payments across currencies”

Pros

Handling payments with it feels really convenient especially when sending or receiving money in either my own currency or a different one.

Cons

Of course, PayPal has to earn its revenue somewhere and that mostly comes from charging commissions on transactions. From what I've seen, those fees can be higher than you might expect.

“Excellent for running a business”

Pros

Running my business with it has been really reliable because it's one of the payment processing systems I use and it feels very safe. I don't have to stress about my funds or my account since the security gives me a lot of confidence.

Cons

No complaints from my end.

“offers a lot of payment setup options”

Pros

It offers a lot of payment setup options, including the ability to add debit and credit cards and it's one of the earliest and most trusted platforms when it comes to protecting customers from fraudulent transfers and handling refunds quickly.

Cons

Payment processing can take a little longer than expected and if you need an instant transfer, there's a fee involved while many other platforms offer that same service without charging extra.

“Extremely simple set up”

Pros

Sending and receiving payments with PayPal is extremely simple and the whole process is very simple to use.

Cons

At times, larger transactions get held for quite a while and accounts can sometimes be flagged even during regular activity.

“Valuable functionality”

Pros

Using PayPal has been really convenient thanks to how functional it is and I also trust it because it feels very secure.

Cons

Connecting it with certain financial institutions can be a bit difficult.

“Easy to maintain”

Pros

This tool has been user-friendly to use. The interface is well-structured, moving around the platform feels easy and getting everything set up didn't take much effort. It's also been simple to keep up and maintain over time.

Cons

One frustrating part is their hours of availability which are really inconvenient. On top of that, there are times when emails sent to them go unanswered for as long as a week.

“Allows you to check history”

Pros

I've been using this for years to both send and receive money and one thing I really appreciate is how simple it is to look back through past transactions. The people I pay most often also show up as quick icons which makes repeat payments really convenient.

Cons

Sending money still takes a few steps to get through and over time they've made a lot of changes, including charging more fees and similar adjustments.

“Useful for Airbnb payouts”

Pros

It works really well for Airbnb payments. Money comes in fast and having all the income collected in one place makes things much more convenient.

Cons

A business account can't have multiple users added to it.

“More than just a basic tool”

Pros

Really appreciate being able to use this for more than just invoicing. It works well for handling transactions too, whether they're for my business or just personal payments which makes it really convenient.

Cons

Scammers can still attempt to target certain transactions or processes. Because of that, I usually call customer service anytime something about a payment feels off or makes me uncomfortable.

“Missing features”

Pros

Excellent experience because it's quicker and easier to access.

Cons

Like many others, the app is missing a lot of features that are only available in the web browser.

“Great for Steam wallet top-ups”

Pros

It's easy to use and it's really convenient for adding money to my Steam wallet.

Cons

Not a fan of the time it takes to transfer money to a bank account.

“Fairly reasonable fees”

Pros

We find it very user-friendly, it's accepted almost everywhere and the fees are fairly reasonable.

Cons

The platform no longer shows the email addresses of the people I send invoices to or get payments from. Because of that, I can't confirm who I'm billing or receiving money from unless I already know their system-assigned username. That makes sending repeat invoices much more difficult.

“Clear pricing and simple payments”

Pros

Using it feels simple from start to finish. Everything is clearly shown before the transaction goes through so there are no surprise charges or hidden fees to worry about.

Cons

The processing fees are still a downside and the cost of handling purchases feels higher than it should be.

“They didn’t help me”

Pros

Nothing good to mention about it.

Cons

Be very careful when buying through PayPal. I was scammed on a purchase made through it and instead of helping me as the victim, they left me on my own and started demanding the money from me. I made a purchase through PayPal, the seller never contacted me and of course never sent anything. I asked my bank to reverse the payment and also opened a claim or dispute in PayPal but they closed it unilaterally. Then PayPal put my balance at -68 EUR which was the amount of the purchase and started calling me to pressure me into paying. I explained that I am not the scammer, I am the victim and that they should recover the money from the fraudster. On top of that, this person was clearly not doing it for the first time so it should have been easy to identify the pattern. Their answer was basically that yes, they would investigate but first I had to pay. Meanwhile, I assume PayPal still kept its commission from the transaction which honestly makes them feel complicit in the scam. After that, they told me to pay and said they would give me a 33 EUR bonus for future purchases, as if I would ever buy through PayPal again. I told them they could check my history and see that I have never had any payment issues. In fact, I even have a scheduled payment coming up, an installment split into three parts and I fully intend to pay that last remaining installment. What I will not do is pay for a scam. Their response was that the bonus had already been activated whether I wanted it or not and that I had six months to use it. The final insult is that now a debt collection company is calling me three or four times a day.