Alphonse B.
Commercial Real Estate, 1-10 employees
“Available in a lot of countries”
Pros
Been very easy to handle and it's available in a lot of countries which makes it really convenient.
Cons
I don't like that not every hotel or restaurant accepts it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mayre W.
Computer Software, 101-500 employees
“Become essential for me”
Pros
Between online shopping and getting paid, PayPal has become almost essential for me. It's secure, quick and accepted in just about every part of the world. I can buy things and receive money without sharing sensitive personal details or my bank account information. Another thing I really appreciate is being able to see my transaction history immediately, with all the important details visible at a glance, without digging through extra menus or having to sign in again.
Cons
The biggest downside is the cost because the service is expensive and really only makes sense when you truly need it. My inbox also gets flooded with useless "gift" emails and when I finally check them, the offer has usually already expired or something similar. I keep notifications enabled since I need the important alerts so that part gets pretty annoying.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Security and Investigations, 1-10 employees
“Removes the need for checks”
Pros
Having that extra layer of account protection is the part I appreciate most. It gives you real confidence when using linked credit cards, debit cards or other payment methods to shop online, send money or cover bills. I also prefer paying through it instead of entering my card details directly on retail websites since it keeps that information hidden from merchants. On top of that, sending money is usually simple and free in most cases. It basically removes the need for checks and expensive wire transfer services.
Cons
At times, transactions can take longer than expected and some payments may even be placed on hold for up to five days.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Spencer R.
Warehousing, 51-100 employees
“Every store accepts it”
Pros
Almost every online store seems to accept it which makes it really convenient to use. It also feels a lot safer linking this than sharing my bank account details directly.
Cons
The payment processing is a bit slower than I'd like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jacob D.
Arts and Crafts, 11-50 employees
“Outdated tech and support”
Pros
Everything about it feels stuck in the stone age, from the technology to the customer service.
Cons
The nonstop two-factor authentication prompts are constantly bombarding you.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Financial Services, 51-100 employees
“Versatile payment options”
Pros
I can link pretty much any credit or debit card to it and it also lets me connect a savings account.
Cons
The commission fees are a bit high and that makes it harder to carry out transactions at a lower cost.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
James S.
Mechanical or Industrial Engineering, 11-50 employees
“Dependable product”
Pros
It has been a dependable product to use and it generally feels very reliable although there is still a fairly high chance of account limitations when fraud-related cases come up.
Cons
I wish the permanent account limitation process would change. I'd strongly request reducing how often accounts end up being permanently limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Anonymous
E-Learning, 11-50 employees
“Everything i need in one place”
Pros
This software is pretty easy to understand and it covers everything I need while giving me all the benefits I'm looking for.
Cons
There really isn't anything difficult here, you can do what you need without running into problems.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Ika R.
Accounting, 101-500 employees
“Global payments with rewards”
Pros
Getting paid through it has been really convenient since I can receive money from different countries, convert it into the currency I prefer and even get rewards on top of that.
Cons
I don’t like the processing fee charged when receiving money.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kathleen D.
Online Media, 1-10 employees
“Broad range of payment processing options”
Pros
I appreciate the wide range of payment processing options it gives me.
Cons
I haven't run into anything about it that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Haley D.
Consumer Goods, 1-10 employees
“Brilliant payment tool”
Pros
It has been consistently dependable for handling payments and it does exactly what I need without any hassle.
Cons
I haven't run into any real issues with it so there's nothing notable for me to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andre D.
Retail, 500+ employees
“Meets all my needs”
Pros
Between online shopping, e-commerce and eBay sales, it covers just about everything I need in one secure and widely accepted platform. I can send and receive payments for nearly anything online which makes it really convenient. On top of that, I can also use the PayPal card for in-person purchases with funds loaded directly from my eBay sales which is a big plus.
Cons
The only thing I'd change is having the accounts department support line available 24/7.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Ramiro V.
Music, 51-100 employees
“Makes money management simple”
Pros
What I enjoy most about this software is how simple it makes managing money and how well it connects with different websites that help generate that income. It feels very trustworthy, is simple to use and is recognized worldwide. I also really love the app's design.
Cons
In general, the fees they charge are too high.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Neleh P.
Hospital & Health Care, 1-10 employees
“Works everywhere I need it”
Pros
Appreciate being able to use it just as comfortably on my phone as I do on my laptop.
Cons
I like everything about it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gentian G.
Design, 11-50 employees
“Feels priceless”
Pros
Whether I'm paying for something or sending money, this platform is incredibly handy for all kinds of transactions. It's useful, practical and honestly feels priceless.
Cons
At this point, I don't really see anything that needs improvement. It already feels awesome as it is.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Aziz M.
Consumer Electronics, 1-10 employees
“Handy payouts and cashback”
Pros
Once you have an account set up, the money is deposited directly there and you can use the debit card either to withdraw cash or pay for purchases while also earning cash back.
Cons
Customers can file chargebacks pretty easily and those cases usually seem to end up in their favor.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Patricia N.
E-Learning, 1-10 employees
“Saves a lot of my time”
Pros
Getting paid electronically from anywhere in the world is exactly why I enjoy using it so much. It saves me a lot of time and I end up paying far lower fees than I would with other institutions. That's a huge advantage.
Cons
The registration process for sending money to other institutions doesn't always go through on the first try. When you need to receive funds quickly, that can definitely become a problem.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Taralee W.
Telecommunications, 1-10 employees
“PayPal is a gamechanger”
Pros
Almost anywhere you go, it is accepted which makes it really convenient. It supports all kinds of credit and debit cards and you don't have to provide a lot of personal information just to send or receive money. Even when your PayPal balance is empty, you can still use funds from your bank card to send money to someone else. The app is also very user-friendly.
Cons
Where I live, cashing out the balance is frustrating because you need a US bank account to withdraw it directly. Without one, the only options are sending the money to someone who has a US account or requesting a cheque instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebecca L.
Food Production, 11-50 employees
“All-in-one payment hub”
Pros
Having invoices, payment processing, sales details and shipment tracking all together in one place makes a big difference. Everything I need is right there and it saves me a lot of time.
Cons
Funds can be taken from the account without notifying the account holder first. That can create problems like overdrafts or negative account balances.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Charles B.
Computer Software, 500+ employees
“It speeds things up”
Pros
Paying through PayPal speeds things up since I don't have to type in my credit card details each time.
Cons
The mobile app still doesn't offer everything that's available on the website.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9