Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Education Management, 51-100 employees

5.0
August 2022

Has become my go-to solution

Pros

Ever since I started using it, PayPal has become my go-to for most of my online transactions and it makes keeping track of everything really simple.

Cons

The only part I don't really enjoy at times is dealing with customer service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

BJ

Bartosz J.

Transportation/ Trucking/ Railroad, 101-500 employees

5.0
August 2022

Crucial for my transactions

Pros

It has become one of those everyday essentials for us. It makes sending and receiving money really fast and both my family and I are very happy with how well it works for our daily transactions.

Cons

At times, it does lag a bit. I assume that happens because it's used by so many people everywhere and has such a massive number of users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

GL

George L.

Construction, 101-500 employees

5.0
August 2022

Simple download process

Pros

Getting started with it was easy and the download process gave me no trouble at all. It's also a simple piece of software to use which made the whole experience pleasant.

Cons

I'd still want to see more user reviews available, along with additional rewards that could help support music creation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RB

Reginald B.

Information Technology and Services, 1-10 employees

4.0
August 2022

Removes complexity

Pros

Opening a business account with PayPal was surprisingly fast and simple because it removes a lot of the usual complexity without cutting back on features, quality or functionality. The setup process is very user-friendly and guides you through each important step clearly. Another big advantage is how widely accepted it is. Since PayPal is a globally recognized brand, people generally trust it as a secure and legitimate way to pay. Other payment platforms may come and go with temporary popularity but there is always the chance the other person will not accept them. That usually is not an issue with PayPal. It also feels forward-looking because it has made getting into cryptocurrency much more approachable, with a simple buying process and guidance all the way through. Security is another major reason it remains a leader in this space. For anyone who cares about the technical details, it uses 128-bit dual-end SSL encryption on transactions and performs regular security checks on its servers. On top of that, the Buyer and Seller Protection program is a strong benefit. In a time when cyber threats are everywhere solid data protection matters and PayPal has clearly made that a core part of its identity.

Cons

The hardware which used to be called PayPal Here and is now PayPal Zettle, works well but merchants have to buy it separately. International coverage is also broad but not universal so there are still some countries where it is unavailable. Because of that, it is worth checking in advance before relying on it in every market.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
August 2022

Fast setup and payments

Pros

It is easy to set up and using it day to day felt very simple. Payments also went through pretty quickly without much delay.

Cons

I realize some of the built-in functionality is there for cybersecurity and fraud protection but at times a few of our payments seemed to get frozen without any clear reason. When that happened, it was also hard to get in touch with Customer Service to have those holds removed.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

AH

Albertina H.

Construction, 1-10 employees

5.0
August 2022

Convenient setup and friendly interface

Pros

Uncomplicated set up and the interface feels very user-friendly and simple to navigate from the beginning.

Cons

Not every customer uses it which can make receiving payments harder when people are hesitant about adopting it for their own reasons.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

MQ

Matthew Q.

Religious Institutions, 1-10 employees

5.0
August 2022

Wonderful built-in security

Pros

One thing that really stands out is how many different ways there are to send and receive money. The built-in security is also reassuring, whether I'm using it on my phone or in a browser. On top of that, being able to buy, sell and use crypto adds even more value.

Cons

Right now, I honestly don't see many flaws. There was a time when a customer wanted to set up autopay for tithing and we ended up referring him to his bank. Later, we realized there actually is a way to do that through PayPal so maybe the company could make that feature more visible or better explained.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RS

Rahul S.

E-Learning, 1-10 employees

5.0
August 2022

Currency converter works well

Pros

The currency converter works really well and it lets us receive payments in just about any currency without any hassle.

Cons

The mobile app is very reliable for receiving payments, the currency conversion works nicely and the account security also feels solid.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MD

Matija D.

Higher Education, 1-10 employees

5.0
August 2022

Quick checkout every time

Pros

Paying on websites through PayPal is very simple and the payment confirmation process is easy every time.

Cons

At times, getting the correct invoice with the right details does not work properly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AWA

Ahmad Walid A.

Translation and Localization, 1-10 employees

5.0
August 2022

Strong privacy level

Pros

Using it feels very simple, the quality is excellent and the privacy level is really strong. It handles all kinds of payments in seconds and honestly it's one of the best apps I've used.

Cons

It still doesn't work in some countries so that part definitely needs improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AA

Abiaz A.

Telecommunications, 500+ employees

5.0
August 2022

Responsive team

Pros

It has been a really convenient way to handle online payments. The customer support team is helpful and responsive, refunds are usually very simple to process and the low minimum withdrawal is a big advantage compared with other options like Payoneer.

Cons

The exchange and transaction fees are fairly expensive and the service still isn't available in a lot of countries.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

MAS

Mark Anthony S.

Computer Software, 1-10 employees

5.0
August 2022

Works on mobile phones

Pros

It is easy to use especially when sending and receiving digital payments from anywhere in the world. A lot of websites accept it as a payment option which makes buying things online much more convenient. I also appreciate that it works on mobile phones so checking and accessing the account anytime and anywhere is not a problem. Creating invoices when requesting payment is also very simple and quick.

Cons

At this point, having an account here has been a big help for my needs. It's something I really rely on for online money transactions and overall it has been an ideal platform for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

WM

Whitney M.

Furniture, 1-10 employees

2.0
August 2022

Slow processing and rising fees

Pros

At the beginning, payment processing was quicker and the fees were lower. Now both the speed and the costs have gotten worse.

Cons

The credit card reader comes with excessive fees and the customer service is poor.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

3

Functionality

4

A

Anonymous

Construction, 1-10 employees

5.0
August 2022

Excellent promos

Pros

Lately, I've been relying on it for business purchases because the promotions for paying this way are really appealing compared to using a traditional credit card.

Cons

The only thing I'd want is more promotional offers for vendors. Other than that, it's been terrific and I recently opened its credit option as well which has been a pleasure to use and gives me complete peace of mind.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MW

Michelle W.

Food Production, 51-100 employees

5.0
August 2022

Convenient account-linked payments

Pros

One thing that really works well with this software is how convenient it is especially since it's directly connected to my checking account.

Cons

there's nothing I dislike about this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RP

Ryan P.

Electrical/ Electronic Manufacturing, 1-10 employees

5.0
August 2022

Secure payments I can rely on

Pros

Whether I'm receiving money or paying for something online, this app makes the whole process really simple. The sense of security it gives me is a big reason I enjoy using it. I can earn money and use it to shop all in one place and that convenience is a huge plus.

Cons

Something that does get frustrating at times is having to keep entering my password and account name. I'd prefer the option to trust certain devices so I could stay logged in without repeating that step every time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JL

Johnny L.

Wholesale, 1-10 employees

5.0
August 2022

Works beautifully with eBay

Pros

It works really well with multiple apps especially eBay which makes managing payments a lot more convenient.

Cons

The fees do run a bit high and the limited overhead can be a drawback.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OG

olaf g.

Online Media, 1-10 employees

5.0
August 2022

Works so well

Pros

Having it connected to our bank account and company credit card makes paying fast and secure. On top of that, a huge number of stores and service providers accept it which makes it very convenient to use.

Cons

Up to this point, we haven't run into any problems with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AW

Ashley W.

Banking, 500+ employees

5.0
August 2022

Secure online payments

Pros

Whether I'm sending money to someone directly or paying for something online, PayPal works really well for both. It also adds a layer of protection when shopping which makes buying online feel safer.

Cons

The biggest concern is security still needs to be stronger since a lot of accounts seem to get hacked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

ED

Elizabeth D.

Writing and Editing, 1-10 employees

4.0
August 2022

Very effective for sending money

Pros

Sending and receiving money with PayPal is very simple which makes it really convenient whenever I need to make a payment or get paid.

Cons

Sometimes it can be a little confusing when I'm trying to send money to family, friends or for business purposes.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8