Anonymous
Education Management, 51-100 employees
“Has become my go-to solution”
Pros
Ever since I started using it, PayPal has become my go-to for most of my online transactions and it makes keeping track of everything really simple.
Cons
The only part I don't really enjoy at times is dealing with customer service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Bartosz J.
Transportation/ Trucking/ Railroad, 101-500 employees
“Crucial for my transactions”
Pros
It has become one of those everyday essentials for us. It makes sending and receiving money really fast and both my family and I are very happy with how well it works for our daily transactions.
Cons
At times, it does lag a bit. I assume that happens because it's used by so many people everywhere and has such a massive number of users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
George L.
Construction, 101-500 employees
“Simple download process”
Pros
Getting started with it was easy and the download process gave me no trouble at all. It's also a simple piece of software to use which made the whole experience pleasant.
Cons
I'd still want to see more user reviews available, along with additional rewards that could help support music creation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Reginald B.
Information Technology and Services, 1-10 employees
“Removes complexity”
Pros
Opening a business account with PayPal was surprisingly fast and simple because it removes a lot of the usual complexity without cutting back on features, quality or functionality. The setup process is very user-friendly and guides you through each important step clearly. Another big advantage is how widely accepted it is. Since PayPal is a globally recognized brand, people generally trust it as a secure and legitimate way to pay. Other payment platforms may come and go with temporary popularity but there is always the chance the other person will not accept them. That usually is not an issue with PayPal. It also feels forward-looking because it has made getting into cryptocurrency much more approachable, with a simple buying process and guidance all the way through. Security is another major reason it remains a leader in this space. For anyone who cares about the technical details, it uses 128-bit dual-end SSL encryption on transactions and performs regular security checks on its servers. On top of that, the Buyer and Seller Protection program is a strong benefit. In a time when cyber threats are everywhere solid data protection matters and PayPal has clearly made that a core part of its identity.
Cons
The hardware which used to be called PayPal Here and is now PayPal Zettle, works well but merchants have to buy it separately. International coverage is also broad but not universal so there are still some countries where it is unavailable. Because of that, it is worth checking in advance before relying on it in every market.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Anonymous
Marketing and Advertising, 1-10 employees
“Fast setup and payments”
Pros
It is easy to set up and using it day to day felt very simple. Payments also went through pretty quickly without much delay.
Cons
I realize some of the built-in functionality is there for cybersecurity and fraud protection but at times a few of our payments seemed to get frozen without any clear reason. When that happened, it was also hard to get in touch with Customer Service to have those holds removed.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Albertina H.
Construction, 1-10 employees
“Convenient setup and friendly interface”
Pros
Uncomplicated set up and the interface feels very user-friendly and simple to navigate from the beginning.
Cons
Not every customer uses it which can make receiving payments harder when people are hesitant about adopting it for their own reasons.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Matthew Q.
Religious Institutions, 1-10 employees
“Wonderful built-in security”
Pros
One thing that really stands out is how many different ways there are to send and receive money. The built-in security is also reassuring, whether I'm using it on my phone or in a browser. On top of that, being able to buy, sell and use crypto adds even more value.
Cons
Right now, I honestly don't see many flaws. There was a time when a customer wanted to set up autopay for tithing and we ended up referring him to his bank. Later, we realized there actually is a way to do that through PayPal so maybe the company could make that feature more visible or better explained.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Rahul S.
E-Learning, 1-10 employees
“Currency converter works well”
Pros
The currency converter works really well and it lets us receive payments in just about any currency without any hassle.
Cons
The mobile app is very reliable for receiving payments, the currency conversion works nicely and the account security also feels solid.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Matija D.
Higher Education, 1-10 employees
“Quick checkout every time”
Pros
Paying on websites through PayPal is very simple and the payment confirmation process is easy every time.
Cons
At times, getting the correct invoice with the right details does not work properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ahmad Walid A.
Translation and Localization, 1-10 employees
“Strong privacy level”
Pros
Using it feels very simple, the quality is excellent and the privacy level is really strong. It handles all kinds of payments in seconds and honestly it's one of the best apps I've used.
Cons
It still doesn't work in some countries so that part definitely needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Abiaz A.
Telecommunications, 500+ employees
“Responsive team”
Pros
It has been a really convenient way to handle online payments. The customer support team is helpful and responsive, refunds are usually very simple to process and the low minimum withdrawal is a big advantage compared with other options like Payoneer.
Cons
The exchange and transaction fees are fairly expensive and the service still isn't available in a lot of countries.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Mark Anthony S.
Computer Software, 1-10 employees
“Works on mobile phones”
Pros
It is easy to use especially when sending and receiving digital payments from anywhere in the world. A lot of websites accept it as a payment option which makes buying things online much more convenient. I also appreciate that it works on mobile phones so checking and accessing the account anytime and anywhere is not a problem. Creating invoices when requesting payment is also very simple and quick.
Cons
At this point, having an account here has been a big help for my needs. It's something I really rely on for online money transactions and overall it has been an ideal platform for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Whitney M.
Furniture, 1-10 employees
“Slow processing and rising fees”
Pros
At the beginning, payment processing was quicker and the fees were lower. Now both the speed and the costs have gotten worse.
Cons
The credit card reader comes with excessive fees and the customer service is poor.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
3
Functionality
4
Anonymous
Construction, 1-10 employees
“Excellent promos”
Pros
Lately, I've been relying on it for business purchases because the promotions for paying this way are really appealing compared to using a traditional credit card.
Cons
The only thing I'd want is more promotional offers for vendors. Other than that, it's been terrific and I recently opened its credit option as well which has been a pleasure to use and gives me complete peace of mind.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Michelle W.
Food Production, 51-100 employees
“Convenient account-linked payments”
Pros
One thing that really works well with this software is how convenient it is especially since it's directly connected to my checking account.
Cons
there's nothing I dislike about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan P.
Electrical/ Electronic Manufacturing, 1-10 employees
“Secure payments I can rely on”
Pros
Whether I'm receiving money or paying for something online, this app makes the whole process really simple. The sense of security it gives me is a big reason I enjoy using it. I can earn money and use it to shop all in one place and that convenience is a huge plus.
Cons
Something that does get frustrating at times is having to keep entering my password and account name. I'd prefer the option to trust certain devices so I could stay logged in without repeating that step every time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Johnny L.
Wholesale, 1-10 employees
“Works beautifully with eBay”
Pros
It works really well with multiple apps especially eBay which makes managing payments a lot more convenient.
Cons
The fees do run a bit high and the limited overhead can be a drawback.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
olaf g.
Online Media, 1-10 employees
“Works so well”
Pros
Having it connected to our bank account and company credit card makes paying fast and secure. On top of that, a huge number of stores and service providers accept it which makes it very convenient to use.
Cons
Up to this point, we haven't run into any problems with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley W.
Banking, 500+ employees
“Secure online payments”
Pros
Whether I'm sending money to someone directly or paying for something online, PayPal works really well for both. It also adds a layer of protection when shopping which makes buying online feel safer.
Cons
The biggest concern is security still needs to be stronger since a lot of accounts seem to get hacked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elizabeth D.
Writing and Editing, 1-10 employees
“Very effective for sending money”
Pros
Sending and receiving money with PayPal is very simple which makes it really convenient whenever I need to make a payment or get paid.
Cons
Sometimes it can be a little confusing when I'm trying to send money to family, friends or for business purposes.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8