Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EH

Erica H.

Automotive, 1-10 employees

5.0
August 2022

Has been awesome

Pros

Payments always go through on time and sending money is consistently quick and reliable.

Cons

I wouldn't change a thing, the app has been awesome for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TLT

Toni Lee T.

Apparel & Fashion, 1-10 employees

4.0
August 2022

Ability to print a shipping label directly

Pros

I really appreciated being able to print a shipping label directly from the payment or invoice. That part was really convenient and saved time.

Cons

The reporting side was incredibly awful. Nothing seemed to work correctly and whenever I asked why things weren't functioning, they kept saying, "this is not accounting software." It's basically a nightmare for anyone handling accounting so I'd stay away if you do a lot of shipping and invoicing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

HM

Harry M.

Primary/ Secondary Education, 500+ employees

5.0
August 2022

Free and useful for groups

Pros

As a consumer, using it is simple and free.

Cons

It includes everything I need and the PayPool feature comes in handy for group activities. There are no issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

BR

Blondie R.

Sports, 51-100 employees

5.0
August 2022

Happy with my decision

Pros

This app gives me a real sense of security and trust especially since I keep personal information along with my credit and debit cards in it. Not every app offers that level of protection so before I started using it, I did some research and asked friends for their opinion. I began using it in 2022 and I honestly do not regret it because I have been very satisfied with how it works and the service it provides.

Cons

It does not let me link bank accounts and it seems that this option is not available in every country.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM

Jetaime M.

Retail, 51-100 employees

5.0
August 2022

Works most of the time

Pros

Most of the time, it does exactly what I need and it's very convenient to use.

Cons

When the page goes down and I'm stuck waiting for it to come back up and start working again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

ML

Mary L.

Staffing and Recruiting, 51-100 employees

5.0
August 2022

keeps my billing, shipping and bank information saved

Pros

Checking out through PayPal feels quick and secure no matter which platform I'm using. It keeps my billing, shipping and bank information saved so I can complete a purchase really fast.

Cons

Every now and then, I run into a problem with the app or site loading properly. It usually fixes itself pretty quickly though.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MN

Monika N.

Hospitality, 51-100 employees

5.0
August 2022

Stellar support

Pros

Running online payments through it has been a really positive experience for me. I'm honestly very happy with how the product performs. On top of that, their customer service team is excellent and always available to help 24/7 whenever needed.

Cons

I really don't have any negative feedback about this product. I've been very satisfied with it and the service they provide.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Education Management, 1-10 employees

5.0
August 2022

Secure sign-in

Pros

Using this service has been really convenient for me. I appreciate how dependable the platform is, I like the way payment notifications are received by email and the sign-in process feels very secure because of the extra safety steps involved.

Cons

No drawbacks to mention here.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DT

Derek T.

Information Technology and Services, 101-500 employees

5.0
July 2022

Trusted name in mobile payments

Pros

PayPal set the standard early on for peer-to-peer mobile payments and now other services like Apple Cash and Google Pay are building that same kind of functionality directly into their mobile operating systems.

Cons

Certain kinds of transactions do come with fees so that's something to keep in mind.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DA

Dalia A.

Retail, 1-10 employees

5.0
July 2022

Fast payments for study and work

Pros

Payments go through quickly which really helps when I need to pay for my studies or get started with a job opportunity.

Cons

I can't receive payments with this software from my country.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SA

Salma A.

Airlines/ Aviation, 500+ employees

5.0
July 2022

Secure transactions every time

Pros

The app feels very secure whenever I make transactions which gives me confidence every time I use it.

Cons

Overall, the app has been really good for me and I honestly don't have any negative thoughts about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Accounting, 500+ employees

5.0
July 2022

Offers extra support for merchants

Pros

One thing that really stands out with it is the extra support it offers for merchants. It covers a wide range of payment solutions for both online and in-person transactions which makes it useful for different kinds of businesses. I also appreciate the variety of financing options available, along with the secure way it handles sending payments.

Cons

At the same time, PayPal is a well-known target for phishing attempts and scams which can be concerning. Customer support hasn't been very helpful when issues come up and digital purchases don't always come with protection. On top of that, disputes can end up slowing down the refund process.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

PM

patrick M.

Computer Software, 1-10 employees

5.0
July 2022

Gives off a very professional feel

Pros

PayPal works really well for business use and gives off a very professional feel.

Cons

Payments go through quickly and it feels secure for online transactions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

TC

Tanirah C.

Food & Beverages, 51-100 employees

4.0
July 2022

Helpful payouts when needed

Pros

I really appreciate how it can put money in your account right when you're not expecting it which ends up being really helpful.

Cons

It does run into a few glitches from time to time but overall it's still a really solid software to use.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CS

Chrissy S.

Medical Practice, 1-10 employees

5.0
July 2022

Wonderful platform

Pros

A really reliable platform that keeps your money protected and gives you flexible payment options when you need them.

Cons

Getting your bank account connected at the beginning can be a bit frustrating but after that everything works without any trouble.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RS

Ryan S.

Telecommunications, 101-500 employees

5.0
July 2022

consistently efficient

Pros

PayPal has been consistently efficient and the platform is very user-friendly.

Cons

After using this software for many years, I still haven't come across any issues with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SS

Sammy S.

Accounting, 11-50 employees

5.0
July 2022

Free transfers anytime

Pros

Love being able to withdraw money whenever I want without getting charged any fees. It's free to use which makes it even better.

Cons

Cashing out to the card takes longer than I'd like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK

mitali k.

Research, 1-10 employees

5.0
July 2022

valuable for small businesses

Pros

The interface is simple to navigate and transactions feel secure which is especially valuable for small businesses.

Cons

Transaction processing works well overall but the speed could be a bit faster.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

BF

Bruce F.

Computer Networking, 11-50 employees

3.0
July 2022

Trusted name, frustrating holds

Pros

Having the PayPal name attached to a purchase does add a sense of trust during checkout and can make the whole buying process feel more credible.

Cons

A big downside is how unclear they are about what's happening with your money. They can place a hold on funds without giving a real explanation, no one seems able to help and they don't make much effort to provide answers or fix the issue.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

LE

Luan E.

Telecommunications, 1-10 employees

5.0
July 2022

Lets you link a bank account

Pros

Setting things up is pretty convenient since you can add a credit card to pay bills and also link a bank account so you can receive money transferred from another bank.

Cons

Linking an account from another bank can take some time before the confirmation comes through.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10