Erica H.
Automotive, 1-10 employees
“Has been awesome”
Pros
Payments always go through on time and sending money is consistently quick and reliable.
Cons
I wouldn't change a thing, the app has been awesome for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Toni Lee T.
Apparel & Fashion, 1-10 employees
“Ability to print a shipping label directly”
Pros
I really appreciated being able to print a shipping label directly from the payment or invoice. That part was really convenient and saved time.
Cons
The reporting side was incredibly awful. Nothing seemed to work correctly and whenever I asked why things weren't functioning, they kept saying, "this is not accounting software." It's basically a nightmare for anyone handling accounting so I'd stay away if you do a lot of shipping and invoicing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Harry M.
Primary/ Secondary Education, 500+ employees
“Free and useful for groups”
Pros
As a consumer, using it is simple and free.
Cons
It includes everything I need and the PayPool feature comes in handy for group activities. There are no issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Blondie R.
Sports, 51-100 employees
“Happy with my decision”
Pros
This app gives me a real sense of security and trust especially since I keep personal information along with my credit and debit cards in it. Not every app offers that level of protection so before I started using it, I did some research and asked friends for their opinion. I began using it in 2022 and I honestly do not regret it because I have been very satisfied with how it works and the service it provides.
Cons
It does not let me link bank accounts and it seems that this option is not available in every country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jetaime M.
Retail, 51-100 employees
“Works most of the time”
Pros
Most of the time, it does exactly what I need and it's very convenient to use.
Cons
When the page goes down and I'm stuck waiting for it to come back up and start working again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Mary L.
Staffing and Recruiting, 51-100 employees
“keeps my billing, shipping and bank information saved”
Pros
Checking out through PayPal feels quick and secure no matter which platform I'm using. It keeps my billing, shipping and bank information saved so I can complete a purchase really fast.
Cons
Every now and then, I run into a problem with the app or site loading properly. It usually fixes itself pretty quickly though.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Monika N.
Hospitality, 51-100 employees
“Stellar support”
Pros
Running online payments through it has been a really positive experience for me. I'm honestly very happy with how the product performs. On top of that, their customer service team is excellent and always available to help 24/7 whenever needed.
Cons
I really don't have any negative feedback about this product. I've been very satisfied with it and the service they provide.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Education Management, 1-10 employees
“Secure sign-in”
Pros
Using this service has been really convenient for me. I appreciate how dependable the platform is, I like the way payment notifications are received by email and the sign-in process feels very secure because of the extra safety steps involved.
Cons
No drawbacks to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Derek T.
Information Technology and Services, 101-500 employees
“Trusted name in mobile payments”
Pros
PayPal set the standard early on for peer-to-peer mobile payments and now other services like Apple Cash and Google Pay are building that same kind of functionality directly into their mobile operating systems.
Cons
Certain kinds of transactions do come with fees so that's something to keep in mind.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Dalia A.
Retail, 1-10 employees
“Fast payments for study and work”
Pros
Payments go through quickly which really helps when I need to pay for my studies or get started with a job opportunity.
Cons
I can't receive payments with this software from my country.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Salma A.
Airlines/ Aviation, 500+ employees
“Secure transactions every time”
Pros
The app feels very secure whenever I make transactions which gives me confidence every time I use it.
Cons
Overall, the app has been really good for me and I honestly don't have any negative thoughts about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Accounting, 500+ employees
“Offers extra support for merchants”
Pros
One thing that really stands out with it is the extra support it offers for merchants. It covers a wide range of payment solutions for both online and in-person transactions which makes it useful for different kinds of businesses. I also appreciate the variety of financing options available, along with the secure way it handles sending payments.
Cons
At the same time, PayPal is a well-known target for phishing attempts and scams which can be concerning. Customer support hasn't been very helpful when issues come up and digital purchases don't always come with protection. On top of that, disputes can end up slowing down the refund process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
patrick M.
Computer Software, 1-10 employees
“Gives off a very professional feel”
Pros
PayPal works really well for business use and gives off a very professional feel.
Cons
Payments go through quickly and it feels secure for online transactions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Tanirah C.
Food & Beverages, 51-100 employees
“Helpful payouts when needed”
Pros
I really appreciate how it can put money in your account right when you're not expecting it which ends up being really helpful.
Cons
It does run into a few glitches from time to time but overall it's still a really solid software to use.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Chrissy S.
Medical Practice, 1-10 employees
“Wonderful platform”
Pros
A really reliable platform that keeps your money protected and gives you flexible payment options when you need them.
Cons
Getting your bank account connected at the beginning can be a bit frustrating but after that everything works without any trouble.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan S.
Telecommunications, 101-500 employees
“consistently efficient”
Pros
PayPal has been consistently efficient and the platform is very user-friendly.
Cons
After using this software for many years, I still haven't come across any issues with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sammy S.
Accounting, 11-50 employees
“Free transfers anytime”
Pros
Love being able to withdraw money whenever I want without getting charged any fees. It's free to use which makes it even better.
Cons
Cashing out to the card takes longer than I'd like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mitali k.
Research, 1-10 employees
“valuable for small businesses”
Pros
The interface is simple to navigate and transactions feel secure which is especially valuable for small businesses.
Cons
Transaction processing works well overall but the speed could be a bit faster.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Bruce F.
Computer Networking, 11-50 employees
“Trusted name, frustrating holds”
Pros
Having the PayPal name attached to a purchase does add a sense of trust during checkout and can make the whole buying process feel more credible.
Cons
A big downside is how unclear they are about what's happening with your money. They can place a hold on funds without giving a real explanation, no one seems able to help and they don't make much effort to provide answers or fix the issue.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Luan E.
Telecommunications, 1-10 employees
“Lets you link a bank account”
Pros
Setting things up is pretty convenient since you can add a credit card to pay bills and also link a bank account so you can receive money transferred from another bank.
Cons
Linking an account from another bank can take some time before the confirmation comes through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10