PayPal Software Reviews

“Very cooperative support staff”

Pros

Used by businesses all over the world, it is widely accepted and very simple to use. Payments come through instantly, customer support is helpful and the platform feels dependable overall.

Cons

It still isn't accepted by every business, the fees can be quite high and there are limits when trying to make purchases on some other websites.

“Global reach with payout limits”

Pros

One of the best parts about using it is how widely accepted it is around the world, along with the newer payment option it offers.

Cons

The biggest downside is the withdrawal limit and the payout process. There are times when I request a withdrawal but the funds end up being placed on hold which is frustrating.

“Trusted payments for every site”

Pros

I've been using it for years and it was one of the first payment systems I added to my own websites and to my clients' ecommerce stores. Thanks to my recommendations, they also got comfortable using it and adopted it without much trouble.

Cons

At one point, I didn't like that you had to activate an account just to make a payment but that's no longer an issue now.

“Would definitely recommend it”

Pros

Being able to both send money and receive payments with this software makes it really convenient. It's practical, very useful and simple to use. I've been using it for several years now and I'd definitely recommend it.

Cons

I'm not happy with the fee deducted when I transfer a payment to my bank account but overall it's still excellent software.

“Simple layout and easy to use interface”

Pros

It has been a fast, secure payment app that works well for just about anyone. The layout is simple and it's very easy to use especially for first-time users who want something quick and hassle-free.

Cons

I really haven't had any major issues with it. The only thing I'd like to see is faster replies and a bit more support from customer service.

“We trust it the most”

Pros

When it comes to online payments, this is the one we trust most. We've never run into any problems using it.

Cons

The design could look a bit nicer but it's nothing that takes away from how good it is overall.

“Excellent for shopping payments”

Pros

Using it for online shopping payments is really simple and convenient.

Cons

It's more difficult to use for person-to-person transfers and for everyday in-store purchases.

“Easy to set up”

Pros

PayPal is accepted pretty much everywhere and getting it integrated was very simple. The application and approval process was also very simple and fast which made getting started easy.

Cons

It doesn't offer automatic batch deposits. The merchant and gateway fees are also on the higher side so as our revenue continues to grow, we'll probably switch to something more cost-effective later on.

“Useful transaction tracking”

Pros

Running my small business is a lot more manageable with PayPal because it's simple to use and keeps track of every transaction which really comes in handy.

Cons

Other financial apps seem to offer better incentives to their customers and it would be nice if PayPal did the same.

“They step in when needed”

Pros

I value being able to send and receive money quickly and securely with nothing more than an email address. Thanks to this software, I've been able to work with companies all over the world which has been incredibly useful. That convenience alone is excellent but what really gives me confidence is how well it protects individuals when dealing with businesses. People are usually in the weaker position in those transactions and I genuinely appreciate that the service steps in properly when needed. I once ordered work from a company I had relied on before but they broke the agreement and I had to request a refund. Reaching out to the company directly didn't get me a clear answer so I contacted customer support instead. Within about 30 minutes, they reviewed the situation, recognized there was a problem on the company's side and refunded the full amount. Support like that makes the platform feel very dependable and that peace of mind is a big reason I've continued using it for more than 10 years.

Cons

I honestly don't have any major complaints but if I had to point out one area for improvement, it would be the smartphone app interface. These days I handle a lot of transactions on my phone and when I wanted to contact customer support, it felt a little inconvenient to find the right place. I had to tap my profile icon first and then look further for the support section which seemed less user-friendly than it should be. A button for questions or inquiries placed directly on the main screen would make things much more convenient.

“Helpful invoicing for business”

Pros

Being able to create invoices with it has been really helpful for our business and has made handling payments much more convenient.

Cons

It still isn't available in many countries and it often rejects cards when trying to link them to the account.

“Flawless performance”

Pros

It gives me a safety net for transactions I'm not completely comfortable with so I can pay without needing to use a credit card directly.

Cons

There were a few issues back in the early 2000s but these days it's almost flawless.

“zero accountability”

Pros

It's still the default for a lot of people, mainly because so many others already use it.

Cons

At this point, the service barely works properly. I've been using the platform for around 20 years and have likely processed about $20 million through it over that time. When I set up an account for a new business, it was permanently banned immediately. The support team only sent back useless template responses and I'm not even convinced an actual person reviewed anything. If a traditional bank treated customers this way, it would be driven out of business. Maybe that decline takes longer here but it feels unavoidable. You can't show this much disregard for customers and expect to last.

“Fast transfers and handy card linking”

Pros

Using it has been really convenient. Sending money to friends and family doesn't come with extra fees, deposits reach the account quickly and linking a payment card is simple. The recipient gets the money automatically which makes the whole process feel very practical and reliable.

Cons

customer support can take a while to respond.

“Centralized platform for payments”

Pros

Having everything linked in one place gives you a single hub to manage all incoming and outgoing payments and transactions. It really works like a financial headquarters and makes staying on top of money much more convenient.

Cons

The account can suddenly get placed on hold when the system flags something as suspicious like a payment that is higher than normal or a transaction involving someone outside your usual contacts. I understand it is meant to protect users but it can still be annoying when you have to wait for them to verify your identity again.

“Quick payments for purchases”

Pros

PayPal lets me pay for purchases really quickly and the whole process is very simple to use.

Cons

One thing that bothers me is having to log in for every transaction even when I'm making the payment from the same phone each time.

“Getting started was simple”

Pros

Getting started with it was really simple and the whole setup process felt simple and hassle-free.

Cons

The 3% transaction fee on credit card payments, along with the extra charges, can become pretty expensive over time.

“Incredible software”

Pros

It has been excellent to use and I honestly don't have any complaints about it.

Cons

I really don't have anything negative to mention because, to me, it works without any flaws.

“Customer-centric approach”

Pros

Something that keeps standing out is the customer service. They clearly care about their reputation and that really shows in how committed they are to helping customers.

Cons

I haven't run into any issues.

“Unreasonable payment holds”

Pros

There are situations where this service works well and feels like a reasonable option. That said, the 21+ day delay before funds are released is a major problem even when the service has been completed successfully and the client has already confirmed it. While I'm stuck waiting, I still have to pay my workers upfront which creates a real cash flow issue. Because of that, I've already switched to other international wire options for most cases since they cost less and usually arrive within two days at most. I'm very disappointed overall and will only keep using it for personal purchases now.

Cons

A 21+ day hold on funds is completely unreasonable when the client has already confirmed receiving the service. It really feels like a tactic to keep hold of the money longer than necessary. I've already moved all but one client to other services because of this. At this point, I'll only continue using it for personal transactions.