PayPal Software Reviews

“Buyer protection feels pointless”

Pros

Easy to use, it's accepted almost everywhere and the app itself stays reliable and stable.

Cons

Dealing with customer support is incredibly frustrating. Buyers can get scammed far too easily and the platform doesn't seem to care much about who was actually deceived. If a seller brings in more money for them, it often feels like the decision will go in the seller's favor.

“Bill me later' option comes in handy”

Pros

Being able to use the Bill Me Later option is really helpful because I can make a purchase right away and still have a set window of time to pay it off.

Cons

One frustrating part is how slow the payment processing can be for business owners and anyone receiving money. A customer can still cancel a payment as late as the 29th day after getting the product or service and take the money back instead of going through the merchant for a refund.

“Available on mobile phones”

Pros

Making payments online with PayPal is quick and having it available on mobile phones makes it even more practical. The fraud protection is also a big plus and adds peace of mind when paying online.

Cons

The transaction fees can be quite high and it still isn't accepted by every seller, including platforms like Amazon.

“Buyer protection keeps shrinking”

Pros

If a physical item never arrives and the seller cannot provide any proof that it was shipped, there is still some hope of being protected as a buyer. Outside of that situation though, it feels like a disaster.

Cons

From a buyer's side, it hardly feels useful anymore. It does not protect buyers the way it used to.

“Too easy to hack”

Pros

I don't have anything positive to mention. The customer service has been disappointing and hasn't helped at all.

Cons

My biggest concern is the lack of security. The account was far too easy to hack and now I can't recover access to it anymore.

“Works amazingly well”

Pros

Running my small business with it has been wonderful. It works amazingly well, keeps transactions secure and gives me confidence every time I use it. Whenever an issue has come up, they have handled it quickly and taken care of everything. It really matches what I need to operate my business.

Cons

I have nothing to complain about. It works exactly the way it should and all of my transactions go through without any problems.

“Sending and receiving cash is smooth”

Pros

Being able to send and receive cash is the part I appreciate the most.

Cons

I have got no complaints about it.

“Practical and very accessible”

Pros

It's practical, fast and very accessible. I really enjoy using it.

Cons

It could be less bureaucratic.

“Does what it is supposed to do”

Pros

Whenever I need it, it does exactly what it's supposed to do. It's been dependable and handles everything really well.

Cons

Personally, it has worked just the way I want and I haven't run into any issues at all.

“two-factor authentication adds extra protection”

Pros

Payments feel secure and fast, the two-factor authentication adds extra protection and the platform is user-friendly to navigate.

Cons

The commission fees are on the high side and customer service can take a while to respond.

“payments become available quickly”

Pros

I really appreciate how quickly payments become available when they come in.

Cons

The service is still restricted or limited in certain countries.

“online store tools”

Pros

Between the security it provides and how convenient it is to send and receive money, it has worked really well for me. It also gives me the option to set up an online store and accept payments directly through my website which makes everything much more practical.

Cons

I don't agree with the fee charged for transactions between IT accounts. Paying 5.4% plus $0.50 per transaction between IT users feels excessive and I don't think that commission should exist at all.

“Very common platform”

Pros

Really solid and very common platform and it's accepted on a lot of websites.

Cons

I'm not completely sure whether withdrawing to a prepaid debit card is still possible since I've heard that policy may have changed.

“Helpful for freelance payments”

Pros

It has been really helpful for online work and freelancing especially because the service is useful and the security feels reliable when handling payments online.

Cons

I especially appreciate that almost everyone uses it which makes sending and receiving payments much more convenient. I don’t see any downsides to it.

“Can duplicate previous invoices”

Pros

Using it is very simple and being able to duplicate previous invoices is something I really appreciate.

Cons

The functionality feels quite limited overall. It would be much better if there were a way to see when an invoice has been opened.

“Strict rules”

Pros

Opening an account is simple and the system is clear and easy to get used to.

Cons

It enforces specific commercial rules regardless of the terms that were negotiated with the buyer.

“Makes day-to-day life convenient”

Pros

Getting paid by international companies and sending payments through this software has made day-to-day life much more convenient for me. It lets me focus on earning money instead of stressing about how or when the funds will arrive. Requesting payments from companies is also much simpler here than dealing with the bank.

Cons

The part I do not enjoy is waiting up to 5 days for money to reach my personal bank account especially when I may need access to it during an emergency. Another downside in my country is that if money stays in the account for more than 30 days, you are no longer able to withdraw it.

“Comfortable checkout and instant refunds”

Pros

Customers don't need to enter their credit card details directly on my client's website the way they usually would with Stripe. People tend to feel more comfortable signing in to their PayPal account and paying there with their card. To me, that's the biggest advantage. The platform is user friendly and simple to understand. Another helpful option is that some customers email my clients asking for their PayPal email so they can send the payment manually which works really well too. On top of that, refunds are instant so you don't have to wait days for the money to show up back on your credit card. That's a huge reason why I like using it so much.

Cons

Autopayments or pre-authorized payments are the part I dislike the most. Whenever I buy something through PayPal, I always worry that I'll get charged again automatically the following month. I usually have to search online just to figure out how to turn that off. I also think the Canadian app is different from the US version because my friend often calls me asking how to disable automatic charges on his PayPal app and the steps are not the same as on mine.

“Trust issues”

Pros

Everything about it worked well for me at first and I was really happy with it until they ended up costing me some money.

Cons

They can misuse the personal information you give them and take advantage of it.

“Helps increase sales”

Pros

Having PayPal available at checkout gives customers more confidence to buy and that really helps. It feels very secure which is one of the biggest reasons I value using it.

Cons

Even though it's highly secure and widely accepted, the fees are quite high and there are too many deductions from payments which creates a real problem for us.