PayPal Software Reviews

“Simple for first-time users”

Pros

Getting started with it is extremely simple and even first-time users can figure it out without much effort.

Cons

I do feel that a few parts could use stronger security measures.

“Easy to set up and use”

Pros

The setup is not complicated at all and it works well when you need a fast option up and running without much hassle.

Cons

Finding the reports you actually need can be frustrating, getting support when something goes wrong isn't simple and even disputes that seem clearly illegitimate often end up being decided in the customer's favor.

“Fast payments with PayPal”

Pros

Payments go through quickly which makes online transactions feel fast.

Cons

The requirements for verifying a business account are a bit complicated and can take some effort to sort out.

“Simple website and app”

Pros

Using it on the website and in the app feels very simple. Sending money or requesting it from other people is secure which makes it really convenient to use.

Cons

I'd really like to see the cash feature return so money can be kept in the account instead of having to move it to the bank.

“Lovely mobile version”

Pros

Having a mobile version is one of the biggest advantages especially when I need to handle business while I'm out and about. It makes it possible to keep things moving even when I'm not at my desk.

Cons

It isn't available to open in third-world countries which is definitely a limitation.

“Gold standard for electronic payments”

Pros

When it comes to electronic and mobile payment processing, it really feels like the gold standard worldwide and it's pretty clear why that reputation exists.

Cons

Every now and then, a payment takes a bit longer than I expect to go through but that delay is usually communicated before the transaction is completed.

“Lets us send invoices”

Pros

Running international client payments through it has been really convenient. It lets us send invoices and collect funds from clients around the world without hassle. We can also transfer the money to our local bank account safely and securely which makes the whole process feel reliable.

Cons

It does not let me send funds to Payoneer, Skrill or Payeer the way some other international wallets do.

“Effortless invoicing”

Pros

Getting paid by clients through it is really simple. Creating and sending invoices for payment takes very little effort. It's also convenient for transferring money to family and friends. The biggest plus is that I don't need to share my credit card details when I use it.

Cons

The fees have increased over time which is frustrating. I've also noticed that some places that used to accept it no longer do. It's still unavailable in certain countries and if your account gets limited, it's almost impossible to resolve anything quickly.

“User-friendly layout”

Pros

The interface is very user friendly and that really matters when using a platform like this.

Cons

there's nothing that really needs to be improved.

“Safe global payments”

Pros

Getting paid by people in other countries and sending money out is much more convenient with PayPal. A few years ago, using a credit card that wasn't issued by a US bank wasn't an option but that has changed and it now works. It feels secure and does the job effectively.

Cons

It's a secure method for sending and receiving money. I just hope they expand direct deposit support to more countries where payments can currently only be received through credit cards.

“Support staff helped me stay secure”

Pros

Customer support warned me not to sign in through random emails especially if someone sends a message claiming I was charged for packages I never ordered. They told me not to reply to those emails and instead go directly online, search for the official site and only enter my password there. Because of that advice, I pay much closer attention to my transactions now especially since I do some market research work and get paid through my account.

Cons

they handled it immediately. The second time someone emailed me pretending to be them, using the blue P logo, I did not respond to the message. Instead, I looked up their phone number myself and contacted them directly. They confirmed there were no charges on my account and reminded me again never to reply to those kinds of emails or enter my password through them because that is how scammers steal your information.

“Reliable online payment hub”

Pros

One thing that works really well is being able to receive money from different sources and have it sent straight to the bank account you choose right away. It's also pretty much the standard when it comes to accepting online payments and I use it for taking both debit and credit card payments too.

Cons

After using it for years, the only downside I've really run into is the transfer fees when moving money.

“useless support”

Pros

Generating invoices is simple and it lets me accept all major credit cards.

Cons

My money keeps getting put on hold all the time. Customer service says they can't manually release funds because their system won't allow it. Limits also get reduced at random with no clear reason. The resolution center feels completely useless and supervisors have outright lied during conversations. On top of that, the tickets support claims they submitted never actually go through. There's no real way to file a complaint on the site and I'm left waiting 21 days or even longer just to get my funds released.

“Not a single problem in all these years”

Pros

It has been very simple and the customer service has always been excellent. After years of using it, I still haven't run into any account problems or service outages.

Cons

I can't think of anything I would want to change.

“Been a blessing”

Pros

Pretty much everyone uses it and it's accepted almost everywhere. Once we started using it for our business, we knew we had made the right call because it has honestly been a blessing.

Cons

I've really tried to think of a downside but I can't come up with anything I dislike or would consider a negative.

“Well designed solution”

Pros

I really appreciate how quick it is to use without sacrificing security. It feels like a well-designed solution that was clearly put together with a lot of thought.

Cons

They can place your money on hold for anywhere from three weeks to six months. On top of that, if your refund rate gets too high, they may shut down your account, keep all your funds and permanently ban you.

“Grateful to have it”

Pros

Whenever I don't have my credit cards on hand and need to buy something right away, I'm really grateful to have it. It keeps my card details stored securely and I can use it across all kinds of platforms. Having to type in credit card information over and over gets tedious so that convenience is a big plus. On top of that, there are rewards and points that make using it even better.

Cons

The security around using PayPal and signing in is something I appreciate although that same protection can make getting back into my account a bit more difficult since it doesn't save login information. Even so, I'd still rather have that extra security.

“Handles everything I need to do”

Pros

It is really convenient, handles everything I need it to do and is always ready to process my payments without any hassle.

Cons

I'm never a fan of services that charge fees and with PayPal, fees are definitely a big part of the experience. I can't really blame them for it but if I have the choice, I usually prefer using services that are free.

“Secure payments for online sales”

Pros

Connecting it to my online store was very simple and I feel completely confident using it to send and receive payments safely.

Cons

there isn't anything about the software that bothers me.

“Competitive rates across borders”

Pros

At a time when everyone is paying closer attention to costs and trying to keep expenses down, PayPal stands out with some of the most competitive transaction fees available, both for domestic and international payments. That's easily its biggest advantage compared with other providers.

Cons

Even with fairly reasonable transaction fees overall, moving money between accounts or converting currencies still feels far too expensive. If those charges were reduced, PayPal could become much stronger in a lot of markets that payment providers still haven't fully reached.