Total 5098 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SO

Steven O.

Construction, 11-50 employees

5.0
May 2022

All your cards in one place

Pros

Using it feels really simple and having everything in one place makes a big difference. All of my saved cards are right there and just as accessible as pulling one out of my wallet. It's also nice to see them working on adding bitcoin support.

Cons

I haven't run into any problems at all. Up to this point, I've never even needed to contact customer support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

PH

Paul H.

Non-Profit Organization Management, 1-10 employees

5.0
May 2022

Reliable reporting and fair rates

Pros

Everything I need is there and the processing rates are right in line with what I expected. It's also simple to use when it comes to reporting and keeping track of activity.

Cons

I really haven't run into any issues. The fees are what I expected and are comparable to other available options.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

DT

Daniel T.

Marketing and Advertising, 1-10 employees

5.0
May 2022

Plenty of people use it

Pros

Feels easy to manage and plenty of people have relied on it successfully for 10 to 20 years.

Cons

The website API is less developer-friendly than Stripe's.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KT

Khushboo T.

Outsourcing/ Offshoring, 1-10 employees

5.0
May 2022

Simple invoicing and clear currency view

Pros

It feels very simple thanks to its user-friendly interface. Sending invoices is convenient and it clearly shows the value of your currency which makes everything easier to follow.

Cons

The fees are a little on the high side but it's still very convenient to use and getting started without the hassle of opening an account is a big plus.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

PC

Patricia C.

Architecture & Planning, 1-10 employees

5.0
May 2022

Handy for payments and shopping

Pros

Using PayPal has been really convenient since it makes sending and receiving payments simple and it also works well when buying products online.

Cons

One thing that could make it even better is having more stores and shopping options available where PayPal can be used as a payment method.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AA

Amanda A.

Biotechnology, 1-10 employees

5.0
May 2022

Great for tracking payments

Pros

A really convenient way to receive payments and keep every transaction together in one place which makes everything much easier to track.

Cons

The homepage layout can feel a little cluttered and it's sometimes confusing to find what I need right away.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

NG

Noemí G.

Marketing and Advertising, 1-10 employees

3.0
May 2022

simplifies everyday transactions

Pros

Across the platform, there are plenty of advantages. It simplifies a lot of everyday transactions and many people still choose it because it was one of the first to offer services like this.

Cons

Withdrawal fees to local banks really need better control and should be lower especially considering how many users rely on the service.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

5

Functionality

6

AH

Ashley H.

Design, 1-10 employees

5.0
May 2022

Everyone is familiar with it

Pros

Its great how familiar it is to people. Almost everyone already knows how it works so it's very common and widely accepted by both customers and other merchants.

Cons

Fees could be lower. I understand that processing payments is how they make money but it still doesn't feel good having to pay charges just to access my own funds.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
May 2022

Complete satisfaction and good value

Pros

Not a single issue so far, it's been completely satisfying to use and absolutely worth the money.

Cons

I don't have any complaints, just please don't increase the fees.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BR

Brad R.

Machinery, 101-500 employees

3.0
May 2022

Costly processing, frustrating support

Pros

Handling payments is simple but the processing fees are among the highest in the industry.

Cons

Getting in touch with a real person is difficult unless you work through a long series of steps first.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

6

NV

Nelisiwe V.

Computer Games, 1-10 employees

5.0
May 2022

Comprehensive payment software

Pros

It covers a lot when it comes to online payments. It works with a wide range of merchants, offers several financial options and gives a secure way to send and receive money which makes it very reliable to use.

Cons

When a dispute comes up, access to funds can be delayed and that can be frustrating at times.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TA

Taoufiq A.

Computer Software, 1-10 employees

5.0
May 2022

My first payment platform

Pros

PayPal was the first payment platform I started with and I'm still using it today. It has helped me receive payments from my clients without issues and I've also integrated it into several websites for payment processing.

Cons

There are still restrictions in certain countries and some limitations apply when your balance goes above 500.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JO

Jao O.

Marketing and Advertising, 1-10 employees

5.0
May 2022

Most widely used tool

Pros

Among online payment platforms, this is one of the most widely used and it makes sense why. The service is simple to use, feels safe and secure as long as you follow the guidelines, works on nearly any internet-connected device and you can use it even without a bank account or credit card. I've relied on it for years and I still enjoy using it on a daily basis.

Cons

The fees and transaction rates are higher than many other payment gateways and credit card options. Customer support is also disappointing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Marketing and Advertising, 1-10 employees

5.0
May 2022

My go-to payment solution for quite some time now

Pros

It has been the go-to payment solution for years and its biggest advantage is that practically everyone already knows and trusts it.

Cons

At times, connecting it to a website can take a bit of extra effort and feel somewhat tedious.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Design, 1-10 employees

5.0
May 2022

Bank linking makes payments simple

Pros

Using PayPal has been really convenient for me especially because it connects directly to banks and even some e-money providers. That setup helps a lot when I want to buy something like a new smartphone from a store that doesn't accept the payment method available where I live. In those cases, being able to transfer the money to my bank makes the whole process much more practical.

Cons

Certain transactions still required a credit or debit card. It took me quite a while to finally get my debit card so during that time I could still use PayPal but only with limited options. Thankfully, I have my debit card now and using the service has become much more convenient since then.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DL

Daniel L.

Professional Training & Coaching, 1-10 employees

3.0
May 2022

Too intrusive for my liking

Pros

It is easy to use and pretty much everyone who has ever bought or sold something online already knows and recognizes it.

Cons

They seem to interfere in other people's business more often than they should.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

AR

Adi R.

Management Consulting, 1-10 employees

4.0
May 2022

Classic platform

Pros

A classic platform that's been around for a long time and it still works really well. It's widely accepted, well-established and effective for handling payments.

Cons

While I do appreciate the effort to grow beyond just payment processing some parts still feel underdeveloped especially when it comes to supporting small businesses. Their loan programs, for instance, could be stronger, more innovative and simpler to use.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

RA

Rivanilson A.

Marketing and Advertising, 1-10 employees

5.0
May 2022

Works for all kind of payments

Pros

Being able to use this app almost anywhere is a huge plus since it's one of the most widely used payment platforms in the world. It works well for all kinds of sending, receiving and paying transactions which makes it very practical.

Cons

The platform can block users who file too many disputes. In the end, when you deal with dishonest sellers, the buyer can end up carrying the risk instead of the platform taking responsibility.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

RG

Robert G.

Marketing and Advertising, 1-10 employees

5.0
May 2022

Ideal for small businesses

Pros

Since nearly the beginning of the company, I've been using it for my small business and it really opened the door to accepting payments online without any hassle for small businesses like mine.

Cons

I honestly haven't run into any problems with them so I really don't have anything negative to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AJ

Angela J.

Automotive, 500+ employees

5.0
May 2022

Fast payments for almost anything

Pros

PayPal makes it really convenient to send or receive money for just about anything.

Cons

The dispute process can take quite a while and it isn't always resolved the way it should be.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9