Steven O.
Construction, 11-50 employees
“All your cards in one place”
Pros
Using it feels really simple and having everything in one place makes a big difference. All of my saved cards are right there and just as accessible as pulling one out of my wallet. It's also nice to see them working on adding bitcoin support.
Cons
I haven't run into any problems at all. Up to this point, I've never even needed to contact customer support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Paul H.
Non-Profit Organization Management, 1-10 employees
“Reliable reporting and fair rates”
Pros
Everything I need is there and the processing rates are right in line with what I expected. It's also simple to use when it comes to reporting and keeping track of activity.
Cons
I really haven't run into any issues. The fees are what I expected and are comparable to other available options.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Daniel T.
Marketing and Advertising, 1-10 employees
“Plenty of people use it”
Pros
Feels easy to manage and plenty of people have relied on it successfully for 10 to 20 years.
Cons
The website API is less developer-friendly than Stripe's.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Khushboo T.
Outsourcing/ Offshoring, 1-10 employees
“Simple invoicing and clear currency view”
Pros
It feels very simple thanks to its user-friendly interface. Sending invoices is convenient and it clearly shows the value of your currency which makes everything easier to follow.
Cons
The fees are a little on the high side but it's still very convenient to use and getting started without the hassle of opening an account is a big plus.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Patricia C.
Architecture & Planning, 1-10 employees
“Handy for payments and shopping”
Pros
Using PayPal has been really convenient since it makes sending and receiving payments simple and it also works well when buying products online.
Cons
One thing that could make it even better is having more stores and shopping options available where PayPal can be used as a payment method.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amanda A.
Biotechnology, 1-10 employees
“Great for tracking payments”
Pros
A really convenient way to receive payments and keep every transaction together in one place which makes everything much easier to track.
Cons
The homepage layout can feel a little cluttered and it's sometimes confusing to find what I need right away.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Noemí G.
Marketing and Advertising, 1-10 employees
“simplifies everyday transactions”
Pros
Across the platform, there are plenty of advantages. It simplifies a lot of everyday transactions and many people still choose it because it was one of the first to offer services like this.
Cons
Withdrawal fees to local banks really need better control and should be lower especially considering how many users rely on the service.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Ashley H.
Design, 1-10 employees
“Everyone is familiar with it”
Pros
Its great how familiar it is to people. Almost everyone already knows how it works so it's very common and widely accepted by both customers and other merchants.
Cons
Fees could be lower. I understand that processing payments is how they make money but it still doesn't feel good having to pay charges just to access my own funds.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Marketing and Advertising, 1-10 employees
“Complete satisfaction and good value”
Pros
Not a single issue so far, it's been completely satisfying to use and absolutely worth the money.
Cons
I don't have any complaints, just please don't increase the fees.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brad R.
Machinery, 101-500 employees
“Costly processing, frustrating support”
Pros
Handling payments is simple but the processing fees are among the highest in the industry.
Cons
Getting in touch with a real person is difficult unless you work through a long series of steps first.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Nelisiwe V.
Computer Games, 1-10 employees
“Comprehensive payment software”
Pros
It covers a lot when it comes to online payments. It works with a wide range of merchants, offers several financial options and gives a secure way to send and receive money which makes it very reliable to use.
Cons
When a dispute comes up, access to funds can be delayed and that can be frustrating at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Taoufiq A.
Computer Software, 1-10 employees
“My first payment platform”
Pros
PayPal was the first payment platform I started with and I'm still using it today. It has helped me receive payments from my clients without issues and I've also integrated it into several websites for payment processing.
Cons
There are still restrictions in certain countries and some limitations apply when your balance goes above 500.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jao O.
Marketing and Advertising, 1-10 employees
“Most widely used tool”
Pros
Among online payment platforms, this is one of the most widely used and it makes sense why. The service is simple to use, feels safe and secure as long as you follow the guidelines, works on nearly any internet-connected device and you can use it even without a bank account or credit card. I've relied on it for years and I still enjoy using it on a daily basis.
Cons
The fees and transaction rates are higher than many other payment gateways and credit card options. Customer support is also disappointing.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Marketing and Advertising, 1-10 employees
“My go-to payment solution for quite some time now”
Pros
It has been the go-to payment solution for years and its biggest advantage is that practically everyone already knows and trusts it.
Cons
At times, connecting it to a website can take a bit of extra effort and feel somewhat tedious.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Design, 1-10 employees
“Bank linking makes payments simple”
Pros
Using PayPal has been really convenient for me especially because it connects directly to banks and even some e-money providers. That setup helps a lot when I want to buy something like a new smartphone from a store that doesn't accept the payment method available where I live. In those cases, being able to transfer the money to my bank makes the whole process much more practical.
Cons
Certain transactions still required a credit or debit card. It took me quite a while to finally get my debit card so during that time I could still use PayPal but only with limited options. Thankfully, I have my debit card now and using the service has become much more convenient since then.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Daniel L.
Professional Training & Coaching, 1-10 employees
“Too intrusive for my liking”
Pros
It is easy to use and pretty much everyone who has ever bought or sold something online already knows and recognizes it.
Cons
They seem to interfere in other people's business more often than they should.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Adi R.
Management Consulting, 1-10 employees
“Classic platform”
Pros
A classic platform that's been around for a long time and it still works really well. It's widely accepted, well-established and effective for handling payments.
Cons
While I do appreciate the effort to grow beyond just payment processing some parts still feel underdeveloped especially when it comes to supporting small businesses. Their loan programs, for instance, could be stronger, more innovative and simpler to use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Rivanilson A.
Marketing and Advertising, 1-10 employees
“Works for all kind of payments”
Pros
Being able to use this app almost anywhere is a huge plus since it's one of the most widely used payment platforms in the world. It works well for all kinds of sending, receiving and paying transactions which makes it very practical.
Cons
The platform can block users who file too many disputes. In the end, when you deal with dishonest sellers, the buyer can end up carrying the risk instead of the platform taking responsibility.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Robert G.
Marketing and Advertising, 1-10 employees
“Ideal for small businesses”
Pros
Since nearly the beginning of the company, I've been using it for my small business and it really opened the door to accepting payments online without any hassle for small businesses like mine.
Cons
I honestly haven't run into any problems with them so I really don't have anything negative to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Angela J.
Automotive, 500+ employees
“Fast payments for almost anything”
Pros
PayPal makes it really convenient to send or receive money for just about anything.
Cons
The dispute process can take quite a while and it isn't always resolved the way it should be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9