PayPal Software Reviews

“Handy instant payments”

Pros

A lot of small businesses already use this and it comes in really handy whenever I need to buy something and the seller accepts cash payments through it. Some businesses also ask to be paid right away and I've used it for that without any hassle. It gets the job done with no mess.

Cons

Nothing specific comes to mind. I usually stop using a product or service if it doesn't work well for me but I've been using this one for a long time and it has been very good for me.

“Reliable overseas payments”

Pros

Sending and receiving international payments through PayPal has been very convenient and their customer support has been helpful whenever I've needed assistance. The platform also includes useful built-in tools for checking analytics and creating reports from past transactions which makes tracking payment history a lot easier.

Cons

The foreign exchange rates aren't very favorable and the fees they charge feel quite high compared with other similar services. On top of that, the Android app still needs work especially when it comes to the interface and overall functionality.

“Useful across the board”

Pros

Whether I'm sending invoices, making payments for work or using it for personal transactions, PayPal has been really useful across the board.

Cons

I haven't run into any problems while using it. On the rare chance something comes up, customer service is available and ready to help.

“Simple to integrate into your workflow”

Pros

It works well for everyday business needs and is simple to integrate into your workflow.

Cons

Customer support can be a bit slow at times likely because of high call volumes.

“Fees are very low”

Pros

it is super simple and the fees are very low, if there are any at all. It makes paying for things or processing payments online feel secure and hassle-free.

Cons

They could do more to prevent fraud and scam-related issues.

“Whole process is uncomplicated”

Pros

Sending and receiving payments for goods and services is really convenient and it makes the whole process feel simple and reliable.

Cons

It would be even better with a few more features and the fees could definitely be lower.

“makes it easy to send money”

Pros

It makes it easy to send money and I don't have to deal with the headache of converting currencies myself. It also works well as a payment option on a lot of online stores which makes checkout much more convenient.

Cons

There are still fees for certain transactions and one frustrating part is that funds can sometimes be held for quite a long time.

“Easy to use and fast”

Pros

PayPal makes online payments quick, secure and simple to use. It's a very convenient option whenever I need to send or complete a payment online.

Cons

Getting in touch with customer support can be difficult when help is needed. The fees are also higher compared with some other payment services and there are times when funds take a day or two to clear.

“Frustratingly slow payouts”

Pros

At the beginning, it seemed fine but after waiting two years to receive a payment that was sitting in my account, I was completely over it.

Cons

Processing takes an incredibly long time and even once it finally goes through, getting the money out is still a frustrating hassle.

“So many problems”

Pros

Nothing stands out in a good way. The payment costs are expensive at 3% coming in and 3% going out and they almost always side with the buyer even when the customer has signed for and received the item. Someone can set up an account, buy something and then dispute the charge months later. The merchant is left taking the loss with no real way to fight it.

Cons

Pretty much everything has been a problem. The payment fees are high at 3% in and 3% out and the platform consistently seems to favor the customer even when there is signed proof and confirmed delivery. Anyone can create an account, make a purchase and then come back months later to deny the charge. In the end, the seller gets stuck with the loss and has no meaningful recourse.

“No leaks or spam”

Pros

I really appreciate the no-nonsense handling of my personal information. I haven't had to deal with leaks or random spam which makes using it feel much more secure.

Cons

Getting started could be a bit more simple. Linking a bank account is harder than it should be and the setup process could definitely be managed more easily.

“Not working well in Chile”

Pros

Paying and receiving money through it used to be very convenient and simple which made it a really useful service overall.

Cons

Here in Chile though, PayPal chose to operate through an external app called TENPO for adding and receiving money in your account and that setup has been a mess. The app often fails to recognize your password and if you want to add funds, you first have to deposit the amount into the TENPO account and then they process the charge from there.

“Convenient online payments everywhere”

Pros

It has been really useful for handling transfers online. I've sent money to friends, paid for products and even covered research paper publication fees through it. The convenience is a big plus since I can take care of transactions right from my workplace instead of having to go to the bank for my banking needs.

Cons

I still haven't explored the money-making feature PayPal offers. I know there are ways to earn through the platform but it hasn't been very clear to me how that process actually works.

“No accountability at all”

Pros

There really aren't any positives here, this service feels like a complete joke and honestly doesn't seem worth anything.

Cons

Accountability is seriously missing and there's way too much automated robot-style handling instead of actual help.

“Proforma invoices lock your money”

Pros

As a market leader, it at least includes the basic features you need to start receiving and transferring money online right away.

Cons

If you're planning to use the Proforma Invoice feature, read this first, This newer tool is advertised as a way to simplify invoicing with proforma invoices and get paid quickly. Based on that promise and considering it's PayPal, I expected the same level of service as the features I've already been using for more than six years so I decided to give it a try. Big mistake. I created the proforma invoice, emailed it to the client, they paid immediately and then I got an email from PayPal saying the money was being held. After what felt like endless phone calls, I was told that for "large" amounts, which could mean anything and for services or digital products that don't require shipping, the system holds the funds for 21 days. The most absurd part is that this will happen for the first 10 proforma invoices sent through PayPal. The way they manage money is worse than a central bank. The bureaucracy is worse than a government office. Customer support has no real understanding of how their own product works and can't even point you to the right sections of the site to find the relevant information.

“Versatile integrations and simple setup”

Pros

Using it day to day feels simple and it connects well with a wide range of industries software platforms and websites.

Cons

Customer support is the biggest frustration. Getting issues resolved in a timely way feels nearly impossible especially since they rely only on email or written communication. Their terms of service can be very restrictive and hard to make sense of and accounts can be frozen without warning. When that happens, fixing the problem takes a lot of time and effort.

“Mobile payments are an advantage”

Pros

Having this app right on my phone is what I appreciate most. Being able to use it on mobile makes it really convenient.

Cons

The frustrating part is the 12-step verification process that seems to come up every time I open the app.

“Easy process”

Pros

Anyone who shops online often probably already knows this payment platform well. You sign up once, save your preferred payment method and from then on you can complete purchases in just a couple of clicks.

Cons

If you're just getting started, the fees they charge for collecting payments are a bit higher than some competing services.

“Accurate system”

Pros

Transactions go through very quickly and the system is accurate when sending payments.

Cons

The main website interface could use some attention especially around the checkout experience.

“Love its layout”

Pros

It has been a very positive experience thanks to how simple it is to navigate and how well the interface is organized. It's also accepted in many countries which makes things much more convenient and practical for a lot of users.

Cons

While trying to register my bank details to receive a payment, the platform wouldn't accept it at first. I reached out to support and they responded quickly, respectfully and were very helpful which left me really impressed.