PayPal Software Reviews

“Trustworthy and simple to navigate”

Pros

What I appreciate most is how simple the platform is to navigate and it feels very reliable and trustworthy.

Cons

there's nothing that really stands out as a downside for me.

“Nothing to dislike about it”

Pros

Getting around the app feels very simple and sending money is fast and simple.

Cons

I didn't run into anything I disliked about the app.

“Poor support when issues arise”

Pros

Implementation is simple and it integrates well with online tools.

Cons

Customer support and overall service are disappointing especially when it comes to resolving problems.

“Unfair currency conversion charges”

Pros

I am not happy with anything.

Cons

It ended up charging me however it wanted. I was paying a merchant in USD but my card was charged in GBP first and then converted to USD even though the card already had USD available. The conversion fees are outrageously unfair so I was charged far more than I should have been. I contacted customer service but they couldn't resolve it. A supervisor opened an escalation case and said it would be handled within 24 to 72 hours yet after 3 weeks I still had no update. I reached out again to follow up on the case and eventually received only a partial refund. I was still left missing part of the money and one agent told me that was because of the currency conversion rate being used. In the end, after nearly 2 months of back-and-forth, I recovered only about 80% of the loss caused by PayPal's awful policy and its non-transparent way of charging cards in different currencies.

“Customer support is efficient and friendly”

Pros

it is simple and user-friendly which makes it an excellent service overall. Their customer support is also very efficient and helpful.

Cons

I've been using it for about 10 years and have never had any problems with it.

“User-friendly tool for global payments”

Pros

PayPal has been really convenient because both the website and mobile app are simple to use. Linking a bank account takes very little time and it works with most banks which is a big plus. I can also keep track of incoming payments without any trouble and quickly pull invoices for every transaction. Since it's available in almost every country, it's especially useful for freelancers like me who regularly handle international payments.

Cons

It's fees for international transactions are higher than some other payment platforms especially when compared with providers like Payoneer.

“Poor buyer protection experience”

Pros

Handling payments felt more manageable with it.

Cons

There are countless ways people try to scam you online and this service is supposed to protect consumers but too often it seems to take the side of fraudulent businesses instead.

“Rude reps”

Pros

It has been easy to use and the fact that it's accepted almost everywhere makes it really convenient.

Cons

There is always a possibility of an account getting hacked and my second interaction with customer service was disappointing because the representatives came across as rude.

“Effortless browsing”

Pros

This software feels pretty simple and getting around it doesn't take much effort. It's also reassuring to have stronger policies in place when a payment issue comes up especially compared with a lot of other third-party payment options.

Cons

One thing that would improve it is broader service integration within a single app. At the moment, it ends up being just one more account and app added to the mix of payment and financial tools.

“Difficult to contact”

Pros

It's fairly simple to set up.

Cons

Getting in touch with them during a dispute is really difficult. I've been trying for two months to resolve the issue and the money is still being held by them for a sale involving CBD products.

“Accepted by majority of websites”

Pros

Compared with old-school shopping cart systems, this has been a lasting favorite mainly because it's the most widely used payment platform, accepted by the majority of websites across the internet. That broad adoption gives it a huge advantage. You can buy from Russia or China and it still works reliably and you can request payment from people who don't speak your language and live on the other side of the world and they'll pay without any trouble or hesitation. It's genuinely impressive how much it has helped connect the global economy.

Cons

When I used the Pots feature, it was hard to find clear instructions on how to use it and I think I actually picked the wrong option during the setup process. It also wasn't made clear when I created the jar that each donation would have deductions taken out which meant I ended up paying more out of my own pocket.

“Versatile app with handy features”

Pros

Using this software feels simple and the app lets you access the main functions just like you would on the website.

Cons

It still needs better integration with other similar software and it should expand its reach to more countries and more platforms. On top of that, withdrawing money from the wallet to use it elsewhere is complicated and sending it to a bank account can mean losing a lot to bank fees depending on the country.

“Fast payments with just email”

Pros

Paying through it feels really simple and that's probably the most useful part. All you really need to get started is an email address.

Cons

That said, with how things are now, it really should support cryptocurrency wallets and other digital currency wallets as well.

“Fantastic custom invoices”

Pros

Being able to create customized invoices is really useful and the refund option makes handling payments much more convenient.

Cons

The ability to pre-authorize an amount for deposits is still missing.

“Poor dispute handling”

Pros

At the beginning, the platform felt simple to use. That said, things really declined once eBay moved away from them.

Cons

The biggest frustration is the dispute process. Even when the seller provided proof that a refund was issued to PayPal, PayPal still wouldn't accept it or trust the evidence.

“Verification delays are annoying”

Pros

I haven't really found any positives here since getting my business verified to remove the restrictions has taken an incredibly long time.

Cons

Dealing with this has been frustrating because they take forever to verify a business and lift restrictions and their support team has been no help at all.

“Best payment platform in my opinion”

Pros

Being able to send transfers or PIX payments with even just a few cents is easily the biggest advantage here. That alone makes it feel like the best payment platform out there especially since it also converts currencies automatically. You can move any amount you want and still get the money in your account quickly, while other platforms usually require a much higher minimum withdrawal amount.

Cons

I haven't had any issues with it myself but my mom made an account and her last name was entered incorrectly. She called support and it took weeks to get sorted out but when she sent a message through the chat, they fixed it almost immediately. The difference between the phone support and chat support was really noticeable.

“Lifesaver for our business”

Pros

When lockdown hit in 2020, we launched a small online fitness business and needed a reliable way to send invoices and collect payments from customers. PayPal turned out to be the best choice for us and really supported our growth. It let us keep the business running, pay our bills and even buy food during that difficult time.

Cons

I love it and even the customer service has been excellent.

“Not recommended for users outside US”

Pros

It's fairly simple to set up for a small business or when you're just starting out especially since there are no fixed fees but it ends up being very expensive.

Cons

Because everything is based on U.S. laws, if they don't like a transaction, for example, selling Cuban coffee, they charge the customer, then leave the payment blocked indefinitely. After that, you're stuck fighting through messages, getting pointless responses and reopening conversations they keep closing. At this point, I still haven't received any refund. If you're not based in the U.S., I really would not recommend using it. On top of that, they are around ten times more expensive than other providers and their commissions are outrageous.

“Can easily get scammed”

Pros

It is alarmingly easy to commit fraud with it. Practically anyone can access your account even if you change the password every single day.

Cons

There's basically no protection for your payment methods. Even after clear proof of 13 scams in a row, they still refused to acknowledge it just to avoid issuing a refund.