PayPal Software Reviews

“Costly and frustrating for nonprofits”

Pros

It is easy to learn, it takes all major credit card brands and donors already recognize and trust the name. Adding the payment link to our website was also simple.

Cons

The biggest downside is the cost especially for a nonprofit. We either have to absorb the processing fee ourselves or pass it along to donors which is far from ideal. It really doesn't feel very nonprofit-friendly. We also submitted our IRS nonprofit paperwork multiple times exactly as requested but it kept being rejected for a different reason each time so eventually we stopped trying.

“Widely known and donation-friendly”

Pros

Since almost everyone already knows how to use it, collecting donations through it feels very simple and convenient.

Cons

The fees do feel like they take a pretty big cut of the profits although that may just be typical for this kind of service.

“Support staff doesn’t cooperate”

Pros

It makes transactions and purchases with private individuals more convenient.

Cons

Getting a refund when there's a dispute is really difficult and it's hard to get clear information. Customer support also doesn't feel very attentive.

“Super safe for payments”

Pros

PayPal is one of the payment methods I rely on most to store my money and it feels very secure.

Cons

At times, it's important to double-check that everything is entered correctly to prevent payment issues.

“Works fine both ways”

Pros

After years of using PayPal personally, switching to a business account has made it much easier to work with people who aren't comfortable paying through other platforms. The buyer protection leans more toward the customer than the seller and that matters a lot to people, I understand that myself as a consumer. I also value that it works both ways, letting me send invoices and collect payments in one place.

Cons

Support isn't what it used to be and has definitely declined over time. The mobile site also isn't as user-friendly or reliable as the desktop browser which is frustrating when you have to depend on your phone working properly.

“Quick payments almost everywhere”

Pros

Sending money through it is quick and it works for purchases on most websites around the world.

Cons

The website interface feels a bit heavy and somewhat slow to navigate.

“Unauthorized fees and missing funds”

Pros

The only upside was the low cost. Beyond that, there really wasn't anything else to point to. A tool like this depends almost entirely on how well it functions and in that respect it was a complete disaster, honestly, a -10 out of 10.

Cons

Money was taken from me and that's exactly how it feels. I was charged fees I never agreed to even though the mistake came from the software itself. I never gave permission for funds to be deposited into my account yet somehow it happened anyway.

“Love the level of protection”

Pros

I love the extra protection it gives me when I shop online. Their fraud prevention has really helped me more than once especially when they caught someone trying to change the phone number and password on my account and reached out right away. I'm also glad they now have Pay in 4 since it lets me split purchases into four biweekly payments without any service fee. On top of that, the mobile app makes it convenient to check recent account activity, send payments and even invoice customers.

Cons

Customer service is not good at all. I really wish it were simpler to call a phone number and get connected to a real person who can handle issues directly.

“First player in this space”

Pros

Being one of the earliest services in this space, PayPal is already familiar to a huge number of people which makes it accepted almost everywhere.

Cons

The pricing feels too steep compared with other options. For instance, in India it takes around 4.5% plus currency conversion fees, while Stripe is usually closer to 2.5% to 3% overall.

“Keeps track of incoming funds”

Pros

Getting paid by customers is really easy with PayPal and sending payment requests is simple. The statements are helpful for keeping track of incoming funds and paying vendors through it is just as convenient.

Cons

I really haven't run into any problems with it. A few of my clients choose not to use PayPal but that seems more like personal preference so I simply offer them other payment options.

“Funds were there when needed”

Pros

Business picked up unexpectedly and I was also using a few other online banks at the time. Even after more than six months, the money was still sitting there when I needed it which I was really thankful for. It ended up being useful for something important at that moment.

Cons

I've noticed that they don't really offer promotions now and then like some of the other banks do.

“Makes buying simple”

Pros

PayPal makes buying what you want really simple and once you know how to earn money into your account, it makes things a lot better.

Cons

The tricky part is funding the account if you don't already know how to do it so to use it properly, you need to understand how to put money into it.

“Good for online purchases”

Pros

It's a solid option when buying from websites you don't really know since it adds a layer of security to the payment process.

Cons

As a payment gateway though, it falls short especially if you need to sell services because it just doesn't work for that.

“Reliable refund protection”

Pros

I really appreciate how PayPal steps in when an item you paid for never shows up. The refund dispute process is simple and they guide you through each step so it doesn't feel confusing or overwhelming.

Cons

The part I don't care for is the instant transfer to a bank account since PayPal charges a fee and that means you end up getting a little less of your money.

“Helpful platform with opportunities”

Pros

The platform is simple to use and it also creates job opportunities.

Cons

I don't really like having to pay for approval although the money does get returned later.

“They care about customers”

Pros

It really feels like the platform respects its users and genuinely cares about them.

Cons

At this point, there's honestly nothing about it that I dislike.

“Awesome tool to work with”

Pros

I handle all my payment-related tasks through it and it has been an awesome tool to use. Everything feels very simple.

Cons

I honestly haven't run into any issues of any kind while using this software.

“Love the simple features”

Pros

Using it feels very simple which is exactly why I enjoy it so much. The functions are simple to use and make everything convenient.

Cons

I'm happy with pretty much all of its features but it would be even better if there were a direct option to send money from PayPal to Western Union, along with having its own credit card.

“Outstanding monthly invoicing tools”

Pros

Right from the start, the security features gave me confidence and the platform is incredibly user-friendly. The monthly invoicing tools also make it much easier to keep track of payments and stay on top of my finances. I could keep going about how much this has helped.

Cons

If I come across any issues, I'll definitely mention them but at this point I really haven't found any. It's been amazing to use and it continues to impress.

“Accessible from home”

Pros

Handling online payments, fund transfers and mobile transactions with PayPal has been really easy and reassuring. I can access it from home or wherever I am which makes it very practical. It has also been especially useful for business dealings as well as personal transactions.

Cons

The part I appreciate the least is the fees charged on the platform and bank transfers in our country are not as instant as I would want. Based on my assessment, the charges feel quite high. On top of that, the processing time takes several days as well.