PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MA
Mohammed Abbadi

Banking, 500+ employees

More than a year

5.0

“strong refund policy”

Pros

Among online payment platforms, PayPal really stands out as a leader for sending and receiving money. The setup is simple. You open an account with your email address or phone number, upload the documents needed for verification and once the account is authenticated, you get notified that you can start sending and receiving payments right away. It works well for payments related to goods, services and purchases and it also makes it possible to transfer money to family and relatives almost anywhere in the world. Another strong point is the variety of ways you can fund the account whether through direct deposit from a range of banks worldwide or by using different types of bank cards. One of the best things about PayPal is its refund policy. If you notice or even suspect fraud, you can report it directly to the support team and they act quickly to investigate, return the money and limit the fraudulent account's activity. The dispute resolution team is also highly effective and trustworthy and they do a very good job of helping people recover their rights. On top of that, PayPal's security and anti-intrusion systems are very reliable which adds a lot of confidence when using the service. Its strong anti-money-laundering and anti-fraud policies have helped it earn the trust of millions of users and gain broad acceptance across many points of sale around the world.

Cons

No drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EB
Elizabeth Bly

Graphic Design, 1-10 employees

More than a year

5.0

“Flexible payment options”

Pros

I feel confident relying on it for both my business transactions and everyday purchases. It offers several payment options which makes it flexible and the fact that it's accepted almost everywhere makes it even more convenient.

Cons

Honestly after using PayPal for years, I still haven't come across any downsides. I've been very happy with it the whole time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TB
Tosha Bentley

Hospitality, 1-10 employees

More than a year

5.0

“easy installments”

Pros

Using this software has been really convenient. Sending and receiving money takes almost no effort and I can do it whenever I need to. Since I shop a lot, the option to pay in installments has been especially helpful. It feels reliable and trustworthy and I'd definitely recommend it.

Cons

The only part I'm not really a fan of is the bitcoin content on the webpage.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RAM
Raul Alessandro Mendoza

Entertainment, 1-10 employees

Less than a year

5.0

“secure mobile transactions”

Pros

PayPal has built a strong reputation for secure online payments and I really appreciate being able to handle all my transactions right from my phone no matter where I am in the world. It's reassuring to know my information stays protected. Their POS system is also an excellent choice for small businesses that want to serve customers who need a secure way to pay.

Cons

A small downside with PayPal is that some transactions can take a few days to show up as confirmed in your account so there are times when you may have to wait as long as three days to receive your money.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

CW
Chris Willis

Architecture & Planning, 11-50 employees

Free Trial

5.0

“Reliable invoicing”

Pros

Getting paid through this platform has been really reliable. Sending invites and invoices makes payment transfers happen quickly and being able to customize invoices without any extra charge is a big plus. Payments also tend to arrive on time which makes the whole system very dependable.

Cons

Customizing invoices can be a bit tricky at times and there are moments when an invoice takes 2 to 3 days to get processed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MM
Michael Macchioni

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“friendly phone support”

Pros

It's been a relief to see PayPal's customer service line available again. During the pandemic, phone support was shut down so having it back now is really satisfying. Every time you speak with someone at PayPal, they're very friendly and genuinely helpful.

Cons

No issues to mention.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MJC
Mary Joy Caranga

Education Management, 11-50 employees

More than a year

5.0

“widely accepted”

Pros

This e-wallet is very accessible and works with almost all of the online earning platforms I use. It also comes with rewards which makes using it even more motivating.

Cons

Not hard to use at all. My only suggestion would be to offer more options for linking other accounts since right now it's mostly limited to bank accounts or credit cards. It would be even better if they could add support for other wallets too.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

SR
Sasha Rowe

Wireless, 1-10 employees

More than a year

5.0

“Safe and accurate payments”

Pros

Portable and reliable, it handles transactions accurately and adds solid protection to the client payment process.

Cons

At times getting through to a customer care agent can take longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

WL
Wilfred Liu

Food & Beverages, 1-10 employees

More than a year

5.0

“clean interface”

Pros

The interface is simple. Just enter the details and send. It's very user friendl and the transfer usually takes about 3 days.

Cons

I'd like to see it accepted in more places and used across a wider range of options. The transfer time could also be better since 3 days feels longer than many bank transfers.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SA
Shelly Ann

Hospitality, 500+ employees

Free Trial

4.0

“Dependable access to funds”

Pros

Whenever I need to get to my money, this has been very reliable and dependable to use.

Cons

I just wish it were accepted for signing up on more platforms.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

7

AN
Abigail Nobel

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“great bundled features”

Pros

Having everything bundled together made PayPal a much better choice than using the bank.

Cons

Getting signed up had a few bumps along the way. Different support reps quoted different costs and I had to speak with several people before I got clear answers to specific questions. Still, it was resolved in the end.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

JG
Josias Guanoluisa

Marketing and Advertising, 1-10 employees

More than a year

4.0

“Convenient buyer protection”

Pros

PayPal really stands out to me for how simple it makes online transactions whether that means paying online, receiving money or giving customers more ways to pay for products and services. On top of that, the security around user data is excellent and with both buyer and seller protection in place, it feels like a very reliable and safe platform to use.

Cons

What I'm least happy with is the fees PayPal charges especially when sending payments to another user on the same platform. I bring this up because those commissions feel quite high to me compared with other payment options.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

AB
Angelo Barra

Marketing and Advertising, 1-10 employees

More than a year

5.0

“with trusted protection”

Pros

I've been using this service since it first launched and I've been extremely satisfied with it. On two occasions, customer support helped me stop fraud attempts which really proved how strong the security is. It's the fastest, safest and most convenient way to handle online payments. With PayPal Purchase Protection, you're also covered if you get scammed so your money is protected.

Cons

The fees for receiving payments are a bit high but considering the level of security they provide, they're acceptable in the end.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

PM
Phumelela Msomi

Accounting, 11-50 employees

More than a year

5.0

“global payments made simple”

Pros

Having a way to receive payments from people in different countries is really valuable and convenient.

Cons

In South Africa, only one bank connects with PayPal which is frustrating since it still is not integrated with all South African banks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

KC
Karean Chapman

Graphic Design, 1-10 employees

More than a year

5.0

“Simplifies ordering”

Pros

PayPal makes online purchases feel fast and secure which takes a lot of hassle out of ordering. When a seller doesn't deliver or sends poor-quality items, the claims process is clear and fairly simple to work through. That extra layer of protection makes using PayPal feel more worthwhile. The site also lays out transaction history in a very user-friendly way so it's easy to keep track of payments. On top of that, sending money through friends and family comes without extra fees which is really handy for transferring funds to people you know.

Cons

The downside is that submitting a claim can take a while because each case has to go through a review process. Gathering all the necessary documents and photos is pretty time-consuming so getting reimbursed after dealing with a bad seller can feel drawn out and frustrating. Another issue is the fairly high percentage charged when selling personal or garage sale items online. That fee feels excessive especially since those sales usually aren't part of a real retail business and often don't leave much room for profit.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Computer Software, 101-500 employees

More than a year

3.0

“Outrageous transaction fees”

Pros

Collecting and processing payments through PayPal is definitely convenient but that convenience comes at a pretty high cost. It's hard to believe how much they still charge in fees in today's digital world.

Cons

Their pricing is the real problem here. The transaction fees are outrageous and I honestly don't see how they can justify taking such a huge cut from every payment. It's genuinely shocking.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

6

Functionality

6

JA
Jennipher andree

Chemicals, 1-10 employees

More than a year

5.0

“makes business simpler”

Pros

Handling payments through PayPal has made things much more convenient for both my business and my clients.

Cons

I honestly don't feel like PayPal needs any fixes or changes at this point.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

BM
Betoven Manuel

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Excellent payment reliability”

Pros

The quality of sending and receiving payments has been excellent.

Cons

Really have nothing to complain about with it. It has been very good.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Consumer Electronics, 1-10 employees

More than a year

5.0

“boosts checkout conversions”

Pros

It helps increase conversion rates and the platform is simple to use.

Cons

Honestly it is expensive and there are times when your money gets put on hold.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“fast transfers”

Pros

Working abroad as a teacher, getting paid and sending money back home used to be a hassle especially when I had to go places just to access my pay. This app changed that for me because it offers a range of features that make financial transactions practical for different kinds of users. Once I became more familiar with it, sending money and paying bills felt like something I could do in just a few clicks. And now that Mpesa Paypal is also available, it has become even more convenient for me to plan my payments and money transfers.

Cons

There are still a few downsides. The Premium plan comes with a monthly cost sometimes money takes 1 to 2 days to arrive, customer care can be slow to respond and the chargeback fees are quite high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10