PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Banking, 500+ employees
More than a year
“strong refund policy”
Pros
Among online payment platforms, PayPal really stands out as a leader for sending and receiving money. The setup is simple. You open an account with your email address or phone number, upload the documents needed for verification and once the account is authenticated, you get notified that you can start sending and receiving payments right away. It works well for payments related to goods, services and purchases and it also makes it possible to transfer money to family and relatives almost anywhere in the world. Another strong point is the variety of ways you can fund the account whether through direct deposit from a range of banks worldwide or by using different types of bank cards. One of the best things about PayPal is its refund policy. If you notice or even suspect fraud, you can report it directly to the support team and they act quickly to investigate, return the money and limit the fraudulent account's activity. The dispute resolution team is also highly effective and trustworthy and they do a very good job of helping people recover their rights. On top of that, PayPal's security and anti-intrusion systems are very reliable which adds a lot of confidence when using the service. Its strong anti-money-laundering and anti-fraud policies have helped it earn the trust of millions of users and gain broad acceptance across many points of sale around the world.
Cons
No drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graphic Design, 1-10 employees
More than a year
“Flexible payment options”
Pros
I feel confident relying on it for both my business transactions and everyday purchases. It offers several payment options which makes it flexible and the fact that it's accepted almost everywhere makes it even more convenient.
Cons
Honestly after using PayPal for years, I still haven't come across any downsides. I've been very happy with it the whole time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“easy installments”
Pros
Using this software has been really convenient. Sending and receiving money takes almost no effort and I can do it whenever I need to. Since I shop a lot, the option to pay in installments has been especially helpful. It feels reliable and trustworthy and I'd definitely recommend it.
Cons
The only part I'm not really a fan of is the bitcoin content on the webpage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 1-10 employees
Less than a year
“secure mobile transactions”
Pros
PayPal has built a strong reputation for secure online payments and I really appreciate being able to handle all my transactions right from my phone no matter where I am in the world. It's reassuring to know my information stays protected. Their POS system is also an excellent choice for small businesses that want to serve customers who need a secure way to pay.
Cons
A small downside with PayPal is that some transactions can take a few days to show up as confirmed in your account so there are times when you may have to wait as long as three days to receive your money.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Architecture & Planning, 11-50 employees
Free Trial
“Reliable invoicing”
Pros
Getting paid through this platform has been really reliable. Sending invites and invoices makes payment transfers happen quickly and being able to customize invoices without any extra charge is a big plus. Payments also tend to arrive on time which makes the whole system very dependable.
Cons
Customizing invoices can be a bit tricky at times and there are moments when an invoice takes 2 to 3 days to get processed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“friendly phone support”
Pros
It's been a relief to see PayPal's customer service line available again. During the pandemic, phone support was shut down so having it back now is really satisfying. Every time you speak with someone at PayPal, they're very friendly and genuinely helpful.
Cons
No issues to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
More than a year
“widely accepted”
Pros
This e-wallet is very accessible and works with almost all of the online earning platforms I use. It also comes with rewards which makes using it even more motivating.
Cons
Not hard to use at all. My only suggestion would be to offer more options for linking other accounts since right now it's mostly limited to bank accounts or credit cards. It would be even better if they could add support for other wallets too.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Wireless, 1-10 employees
More than a year
“Safe and accurate payments”
Pros
Portable and reliable, it handles transactions accurately and adds solid protection to the client payment process.
Cons
At times getting through to a customer care agent can take longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 1-10 employees
More than a year
“clean interface”
Pros
The interface is simple. Just enter the details and send. It's very user friendl and the transfer usually takes about 3 days.
Cons
I'd like to see it accepted in more places and used across a wider range of options. The transfer time could also be better since 3 days feels longer than many bank transfers.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Hospitality, 500+ employees
Free Trial
“Dependable access to funds”
Pros
Whenever I need to get to my money, this has been very reliable and dependable to use.
Cons
I just wish it were accepted for signing up on more platforms.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
7
Non-Profit Organization Management, 1-10 employees
More than a year
“great bundled features”
Pros
Having everything bundled together made PayPal a much better choice than using the bank.
Cons
Getting signed up had a few bumps along the way. Different support reps quoted different costs and I had to speak with several people before I got clear answers to specific questions. Still, it was resolved in the end.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Convenient buyer protection”
Pros
PayPal really stands out to me for how simple it makes online transactions whether that means paying online, receiving money or giving customers more ways to pay for products and services. On top of that, the security around user data is excellent and with both buyer and seller protection in place, it feels like a very reliable and safe platform to use.
Cons
What I'm least happy with is the fees PayPal charges especially when sending payments to another user on the same platform. I bring this up because those commissions feel quite high to me compared with other payment options.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“with trusted protection”
Pros
I've been using this service since it first launched and I've been extremely satisfied with it. On two occasions, customer support helped me stop fraud attempts which really proved how strong the security is. It's the fastest, safest and most convenient way to handle online payments. With PayPal Purchase Protection, you're also covered if you get scammed so your money is protected.
Cons
The fees for receiving payments are a bit high but considering the level of security they provide, they're acceptable in the end.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 11-50 employees
More than a year
“global payments made simple”
Pros
Having a way to receive payments from people in different countries is really valuable and convenient.
Cons
In South Africa, only one bank connects with PayPal which is frustrating since it still is not integrated with all South African banks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Graphic Design, 1-10 employees
More than a year
“Simplifies ordering”
Pros
PayPal makes online purchases feel fast and secure which takes a lot of hassle out of ordering. When a seller doesn't deliver or sends poor-quality items, the claims process is clear and fairly simple to work through. That extra layer of protection makes using PayPal feel more worthwhile. The site also lays out transaction history in a very user-friendly way so it's easy to keep track of payments. On top of that, sending money through friends and family comes without extra fees which is really handy for transferring funds to people you know.
Cons
The downside is that submitting a claim can take a while because each case has to go through a review process. Gathering all the necessary documents and photos is pretty time-consuming so getting reimbursed after dealing with a bad seller can feel drawn out and frustrating. Another issue is the fairly high percentage charged when selling personal or garage sale items online. That fee feels excessive especially since those sales usually aren't part of a real retail business and often don't leave much room for profit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 101-500 employees
More than a year
“Outrageous transaction fees”
Pros
Collecting and processing payments through PayPal is definitely convenient but that convenience comes at a pretty high cost. It's hard to believe how much they still charge in fees in today's digital world.
Cons
Their pricing is the real problem here. The transaction fees are outrageous and I honestly don't see how they can justify taking such a huge cut from every payment. It's genuinely shocking.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Chemicals, 1-10 employees
More than a year
“makes business simpler”
Pros
Handling payments through PayPal has made things much more convenient for both my business and my clients.
Cons
I honestly don't feel like PayPal needs any fixes or changes at this point.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Excellent payment reliability”
Pros
The quality of sending and receiving payments has been excellent.
Cons
Really have nothing to complain about with it. It has been very good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Electronics, 1-10 employees
More than a year
“boosts checkout conversions”
Pros
It helps increase conversion rates and the platform is simple to use.
Cons
Honestly it is expensive and there are times when your money gets put on hold.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“fast transfers”
Pros
Working abroad as a teacher, getting paid and sending money back home used to be a hassle especially when I had to go places just to access my pay. This app changed that for me because it offers a range of features that make financial transactions practical for different kinds of users. Once I became more familiar with it, sending money and paying bills felt like something I could do in just a few clicks. And now that Mpesa Paypal is also available, it has become even more convenient for me to plan my payments and money transfers.
Cons
There are still a few downsides. The Premium plan comes with a monthly cost sometimes money takes 1 to 2 days to arrive, customer care can be slow to respond and the chargeback fees are quite high.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10