PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JP
Jeanette Patterson

Design, 1-10 employees

More than a year

5.0

“practical subscription tracking”

Pros

Keeping track of my subscriptions is much more convenient with this and having the option to add different payment methods makes it even more useful.

Cons

It would be better if reaching a real person for support were a bit easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Staffing and Recruiting, 1-10 employees

More than a year

5.0

“Simple to use”

Pros

Honestly I'm happy with everything about PayPal. It's quick and very simple to use.

Cons

I really don't have any complaints. I enjoy using PayPal and would definitely recommend it to others.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Dairy, 11-50 employees

More than a year

5.0

“money transfers across borders”

Pros

Using PayPal feels incredibly convenient for just about everything, almost like having a bank account, only better.

Cons

It lets me send payments and transfer money to people instantly anywhere in the world.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

10

MM
Maxine Maxine

Research, 101-500 employees

More than a year

5.0

“Quick and easy transfers”

Pros

Sending and receiving money through PayPal is quick and the whole process is very simple to use.

Cons

I haven't run into any problems with it so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JH
Justin Hoag

Apparel & Fashion, 11-50 employees

More than a year

5.0

“clear practical interface”

Pros

It's simple to understand, easy to use and does exactly what I need without any confusion. The platform feels practical and functional which is a big reason I enjoy using it so much.

Cons

My only issue was getting customer service to respond to me. Other than that, I really don't have any complaints.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Media Production, 1-10 employees

Less than a year

4.0

“swift payments to contacts”

Pros

Being able to send small amounts of money to people in my contacts is really convenient and the added security when making purchases online gives me a lot more confidence.

Cons

Honestly PayPal's features work really well overall. If there's one thing that could be better, it would be how recent expenses are displayed.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

7

LDBL
Leonardo Daniel Becerril Lopez

Building Materials, 11-50 employees

More than a year

4.0

“Secure transactions”

Pros

Something I appreciate most about this software is how secure it feels when handling transactions.

Cons

The downside is that the system can come across as difficult to use.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

9

LM
Lucy Moreno

Real Estate, 1-10 employees

More than a year

5.0

“fast payout times”

Pros

One thing I really appreciate about PayPal is how widely it's accepted across the internet. It's also impressive that I can receive money into my account within 24 to 48 hours without any hassle.

Cons

I honestly haven't run into any downsides in the three years I've been using it. The whole experience has been consistently positive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

PT
Prakash Takate

Internet, 1-10 employees

More than a year

5.0

“pay in multiple currencies”

Pros

Using it across different currencies has been really convenient especially when I'm paying for subscriptions in euros and USD. The whole process feels very simple and hassle-free.

Cons

It's simple to use, linking a bank account or debit card takes very little effort and the transparency and security give me a lot of confidence while using it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

GB
Gelena Binaev

Computer Software, 1-10 employees

More than a year

5.0

“built-in invoicing”

Pros

PayPal lets me send and receive payments anytime, no matter where the other person is in the world. It feels fast and secure and the extra features like invoicing, buyer protection and instant help from support make it even more useful. Whenever I've needed assistance, the response has been very quick.

Cons

The one issue I see is with proving a transaction in cases where the buyer seems to be given stronger protection than the seller. There are times when buyers request a refund even after they've received the item. It would be much better if sellers had more ways to submit proof beyond just tracking information.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

“convenient Mpesa integration”

Pros

Getting started with this software was simple since I could download it quickly on both my laptop and phone. Signing up was easy as well and after verifying my account through email and mobile number, using it became very convenient. In Kenya, the integration with Mpesa is especially useful because it makes depositing and withdrawing funds much more convenient.

Cons

Adding support for prepaid Visa cards as another option for linked cards would help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RMT
R Martello Tamara

Internet, 1-10 employees

More than a year

5.0

“Purchase and refund protection”

Pros

Using PayPal with different retailers feels much safer than handing out my bank details everywhere. I'm comfortable keeping my information with PayPal because I trust the security and the purchase and refund protection has been a big plus. When a seller turns out to be less than honest or the product isn't what was advertised, PayPal has stepped in and helped sort things out. I've been using PayPal for more than 20 years and that kind of backup is a big reason why.

Cons

There's really only been one major problem for me with PayPal. I sold a camera that was working properly but the buyer claimed it was broken. When it was returned, it wasn't in the same condition as when I originally shipped it yet PayPal still ruled in the buyer's favor. That didn't feel fair at all especially since dishonest buyers do exist. I also used PayPal with eBay for years and paying fees to both eBay and PayPal was frustrating. Even so, I understood how important PayPal was to have as a payment option and I've continued using it to both send and receive payments.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

AA
Alex Alex

Information Technology and Services, 101-500 employees

More than a year

5.0

“Supports business accounts”

Pros

Whether I'm purchasing something online or taking payments as a business owner, PayPal has been very simple to use. I also really value that it supports business accounts and tends to give users the benefit of the doubt whenever any issues or concerns come up.

Cons

Main issue is the fees although that's fairly standard since most comparable services charge about the same rates.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

9

BN
Briauna Nelson

Retail, 500+ employees

More than a year

5.0

“flexible payment methods”

Pros

Keeping up with the times is something I really appreciate about this app. New features are added regularly which makes it even more practical to use. Setting up a PayPal key for online purchases is a big plus and being able to connect bank accounts and cards gives plenty of payment flexibility. I also like that they introduced their own card for use outside the app.

Cons

Adding a bank account or card can be a bit inconvenient because PayPal requires you to verify small transactions on your account and that process can take as long as 48 hours. On top of that, you have to remember to go back and check those amounts which I would forget pretty often.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VZV
VERONICA ZILAVI VISOZA

Plastics, 1-10 employees

Less than a year

5.0

“Simple mobile setup”

Pros

What impressed me most was the securityalong with how simple it was to set up and use on my phone which is where I usually check it. It also makes it very convenient to see both my incoming payments and the payments I make.

Cons

At this point I haven't run into any downsides. It has been very useful for me.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

PBDS
Penina Barbosa da Silva

Public Safety, 1-10 employees

More than a year

5.0

“transparent transactions”

Pros

The transparency, security and practicality of the available transaction options are what make PayPal stand out for me.

Cons

Bank verification process still needs improvement. I noticed that even though I submitted the request on time, the bank was not confirmed, despite the fact that I was still able to complete the transfer.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

EE
Emoniel Emoniel

Hospital & Health Care, 500+ employees

More than a year

5.0

“protected financial information”

Pros

One thing this app does really well is keep financial information separate and protected and that's exactly the most important part of using something like this.

Cons

I'd definitely appreciate more transparency around any fees tied to transferring money in and out of accounts.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DB
Dana Brawley

Music, 1-10 employees

More than a year

5.0

“fraud protection”

Pros

Having PayPal's buyer protection gives me real peace of mind because I know my purchases are covered and protected against fraud.

Cons

Only problem I've run into with PayPal is that payments can sometimes take a while to come through even after the buyer has confirmed they received the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SD
Shannon Durant

Food & Beverages, 1-10 employees

More than a year

5.0

“Efficient”

Pros

Getting paid through PayPal is one of the quickest and most efficient options I've used. It takes very little effort, works well for all kinds of businesses and makes handling payments feel simple overall.

Cons

The biggest downside is that a lot of people still don't use it, mainly because many aren't really familiar with it. That can be frustrating when you want others to pay you through the platform but they don't know much about it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Legal Services, 11-50 employees

More than a year

5.0

“updates released quickly”

Pros

This works really well because it's quick, user-friendly and does exactly what I need it to do. The customer support has also been really helpful and I appreciate how fast they are to roll out updates and make improvements.

Cons

One thing I'm not too fond of is that the PayPal logo and overall branding can sometimes feel a bit dated and slightly tacky.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10