PayPal Software

PayPal Software Reviews

Total 6213 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

20%

3

Stars

4%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MGD
Merry Grace Domanico

Online Media, 1-10 employees

More than a year

5.0

“secure storage for earnings”

Pros

PayPal has been one of the most reliable apps for keeping my earnings. I feel confident that my money is secure there and that peace of mind is a big reason I enjoy using it so much.

Cons

I haven't run into any issues while using PayPal. It's also very simple to access and overall I've been really happy with it. Thank you so much.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Architecture & Planning, 1-10 employees

More than a year

4.0

“for personal and business use”

Pros

For more than five years, PayPal has been a really positive part of how I handle money. I use it to receive customer payments, send money to family and friends and pay for goods and services and it has consistently worked well for all of that. Out of the payment platforms I've used, this is definitely one of the best.

Cons

My only real complaint is how long it can take for money to reach my account from PayPal. I just wish transfers to business accounts were a little faster.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

JH
Jerome Hampton

Construction, 1-10 employees

More than a year

4.0

“Effortless payments”

Pros

Paying and receiving money with this software feels effortless which is the part I appreciate the most.

Cons

Honestly there's very little about the software that I dislike.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

VG
Vanessa Gomez

Accounting, 11-50 employees

More than a year

5.0

“easy sign-up”

Pros

Getting it downloaded was simple and signing up went off without any issues at all.

Cons

I've really enjoyed using PayPal from the moment I got started with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Management Consulting, 1-10 employees

More than a year

5.0

“accessible for freelancers”

Pros

PayPal has been really convenient for collecting money from clients and sending payments out to freelancers. It handles both sides of the process well and makes managing payments much more simple.

Cons

Fees can add up quickly especially when the transfers are larger or happen often.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

SFM
Sbusiso Fortune Mbatha

Financial Services, 11-50 employees

Less than a year

4.0

“Free sign-up”

Pros

Because the features are simple and convenient my experience has been very positive. Signing up is free, using it doesn't come with recurring charges and that already makes it appealing. Payments go through instantly, while withdrawals usually arrive within 2 to 5 business days based on my experience. I also feel comfortable using the platform since the website is secure and funds are stored safely online. Another helpful part is that it works with any bank card so there's no need to have a specific one linked. On top of that, they offer a self-help center and if that doesn't solve the issue, customer support usually replies in less than 24 hours.

Cons

A few things still need improvement with PayPal though. Funds can only stay in the account for up to 30 days which feels limiting. The fees charged for transfers between accounts are also very high. Another downside is that some merchants still do not accept PayPal which makes it less convenient when trying to use it across different online stores.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

LEB
Laila El Bachir

Information Technology and Services, 1-10 employees

More than a year

5.0

“clear interface”

Pros

When it comes to secure online payments, PayPal still feels like one of the best options out there. It's basically a scammer's worst nightmare since using PayPal as a payment processor adds a strong layer of protection and makes it much harder for someone to take your money. The interface is very clear and simple to navigate which makes everyday use effortless. It's also a fast, reliable and secure way to send money to practically anyone, anywhere in the world. On top of that, their customer support team has been very helpful. I also appreciate that they keep adding new features to the platform, including things like cryptocurrency trading. Another feature I really like is being able to buy something and split the payment into four installments. Honestly I could keep listing positives.

Cons

Overall, I really don't have many concerns about using PayPal. The only downside is that they can sometimes be extremely strict and may limit or even shut down your account after a large transaction. While that level of caution is understandable and even beneficial from a security standpoint, it can still take more than a week for the account to be restored. That's a long time to wait and for a business, that kind of delay can cause real problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

DS
Denzell Sjogreen

Telecommunications, 500+ employees

Less than a year

4.0

“Fast payments”

Pros

There's a lot to appreciate here especially how quickly customers can send money. That convenience is the biggest advantage and it really helps keep everything running the way you want it to. I honestly love the feature set and how well it all comes together.

Cons

One thing that could be better is offering more ways for customers to complete transactions without running into issues. I've seen a few cases where payments couldn't go through because of "security reasons," and those customers ended up having to contact customer service to sort it out.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

9

JF
Joshua foggie

Construction, 51-100 employees

More than a year

5.0

“safeguards personal ino”

Pros

Running a business with PayPal makes online payments very convenient and I also appreciate how well it keeps personal information from being exposed on websites.

Cons

Something worth noting is that using gift cards or certain credit cards is not always very easy although it is not a deal breaker and would not stop me from using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

DM
Desiree Maningo

Marketing and Advertising, 1-10 employees

More than a year

5.0

“Two-step verification”

Pros

One thing I can say for sure is that it feels very safe to use especially with the 2-step verification that adds extra protection to the account. PayPal also allows quick online money transfers which makes sending cash really convenient.

Cons

There are times when transaction processing takes longer than expected but aside from that, PayPal provides a really solid service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

MG
Megan Goin

Consumer Services, 11-50 employees

More than a year

5.0

“cashing through Ingo”

Pros

The interface on PayPal is really simple to use which is what I appreciate most. It makes handling money feel very easy whether I'm sending peer-to-peer payments or even cashing checks through their third-party Ingo check cashing service.

Cons

Overall I'm very satisfied with PayPal. The only part I could do without is the fee for instant transfers to a bank account or card. That said, I understand they charge it because it helps keep PayPal free to use.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Apparel & Fashion, 500+ employees

More than a year

5.0

“Shows full transaction history”

Pros

When it comes to paying online, security matters most and PayPal gives me complete confidence on that front. I can track payments and review past transaction history anytime through my account which is really helpful. It also lets me add money using a credit or debit card and I can save card details for future use. The invoicing feature is especially valuable for merchants and creating an invoice only takes a few quick steps.

Cons

In some countries, PayPal transactions come with certain restrictions so it's better to check those clearly based on your own situation before using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

TV
Thanh Vuong

Design, 11-50 employees

More than a year

4.0

“reliable option”

Pros

Paypal has been a reliable and secure option for handling online transactions which gives both me and my clients real peace of mind. It has become an essential part of our organization and everyone tends to choose it over other payment methods.

Cons

There are occasional transaction fees from time to time but most payments go through without any charges so neither my clients nor I have much to complain about.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

9

KS
Katrina Swiney

Retail, 1-10 employees

More than a year

5.0

“fast checkout”

Pros

One of the best things about PayPal is how fast and secure the checkout process feels. If anything ever goes wrong, I know I can rely on them to help fix the situation.

Cons

I honestly don't have any complaints. There's nothing I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EU
Edin Uto

Hospitality, 500+ employees

More than a year

5.0

“full financial services coverage”

Pros

PayPal is one of the best online finance apps I've used. It's been around for a long time and at this point it pretty much covers everything you'd expect from a financial institution, just in a quicker and more convenient way.

Cons

My only real complaint is the two-factor authentication which can be a major hassle at times. If you lose your device and no longer have access to your old phone number, getting back into your account can take forever. I understand the need to keep funds secure but this setup feels a bit excessive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JG
Joseph Greaney

Marketing and Advertising, 51-100 employees

More than a year

5.0

“Easy team rollout”

Pros

Getting this rolled out to our sales team was fairly simple and the setup didn't take much effort. It has been working really well overall, with little to no trouble when it comes to processing payments.

Cons

One downside was that some of the transaction processing fees weren't clearly shown or mentioned during deployment. Because of that, the overall cost of the software ended up being quite a bit higher than we expected.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

DLM
Diego Luis Medrano

E-Learning, 1-10 employees

More than a year

5.0

“dependable payment gateway”

Pros

Running payments and collections through PayPal has made the whole process much simpler. It's probably the most dependable payment gateway I've used and it comes with plenty of tools that are generally simple to put in place. It also gives small entrepreneurs a real chance to compete with much bigger companies and the platform feels secure.

Cons

At the beginning, the amount of data, settings and available tools can feel a little overwhelming. If you build apps or need to set up integrations some of the documentation and tutorials seem outdated which can make certain tools confusing to implement. That part is mostly frustrating for users who work heavily with development and integrations. Also, the commissions can be somewhat high on certain occasions.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

JW
Jeffrey Waddell

Automotive, 1-10 employees

More than a year

5.0

“Time-saving process”

Pros

From beginning to end, the whole process was simple and every step saved me a lot of time while also helping me make more money.

Cons

My only complaint is not coming across this much earlier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

JS
Jorawar Singh

Marketing and Advertising, 1-10 employees

More than a year

3.0

“support gone downhill”

Pros

Back when I was starting my freelance career, PayPal felt really convenient. Requesting payments from clients was simple and the money usually reached my bank account within 2-3 days. At that time, the platform was easy to manage and overall handled everything in a way that worked well for me.

Cons

Things changed after I received several payments and that's when I began to dislike using PayPal for a few reasons. The biggest issue is their support team which has been terrible in my experience. Whenever a payment gets stuck, they seem to have no clue what's going on and don't offer any real solution. On top of that, their fees have become too high now. They've also made the platform more difficult to use and sometimes I can't even withdraw money to my bank manually which leaves me waiting several days.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

5

SK
Sushant Kumar

Education Management, 51-100 employees

More than a year

5.0

“Great for international payments”

Pros

Handling international freelance payments through PayPal has been really convenient especially when dealing with different currencies. Their customer support has been excellent too. I've used it for over five years now and haven't run into any major problems. The newer recurring payment feature is also a big plus since it saves me from having to send invoices to clients every single month.

Cons

If there's one thing I'd change, it would be the pricing. The 4% fee plus currency conversion charges feels quite high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10