PayPal Software Reviews
Total 6213 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars20%
3
Stars4%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
More than a year
“free personal payments”
Pros
Sending and receiving money through PayPal is really convenient, it's fast and the friends-and-family payment option being free is a huge plus.
Cons
The buyer protection fee feels too expensive and the six-month coverage period is also a bit much. On top of that, the app can be pretty buggy at times and sometimes causes login problems.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Computer Software, 1-10 employees
More than a year
“trusted worldwide”
Pros
Widely recognized by shoppers across the globe, PayPal gives customers a secure way to buy online and works well on mobile too. It also helps that there are borrowing and capital options available which can be useful for people who need a bit more financial flexibility.
Cons
Accounts can sometimes be shut down without warning. On top of that, customer support gets a lot of complaints and that lack of reliable help can be frustrating when something goes wrong.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Furniture, 1-10 employees
More than a year
“Fast signup and handy transfers”
Pros
The signup process feels secure. The interface is simple to use and I use PayPal to buy crypto on Coinbase. Now that they also offer crypto purchases directly in the app, it makes things even better. It's also a very convenient way to send money to loved ones.
Cons
One downside is that not everyone can sign up unless they have a credit card. Transfers from PayPal to a bank account also take too long, usually around 4 to 5 days. I'd also like to see them add more cryptocurrency options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
More than a year
“payments that convert”
Pros
Getting paid by clients through PayPal is simple enough and because people trust it so much, conversion rates tend to stay high.
Cons
At the same time, account closures and restrictions seriously hurt PayPal's reputation especially among internet marketers.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Consumer Services, 11-50 employees
More than a year
“invoicing saves time”
Pros
PayPal has been very user-friendly for us and it keeps improving with frequent updates. Being able to schedule invoices without hassle has been a big plus and cuts out several steps I used to handle manually.
Cons
For the way we use PayPal, we honestly haven't run into any downsides so far.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“Strong web experience”
Pros
The interface looks polished, attractive and really appealing from an end-user perspective.
Cons
The mobile app still needs some improvement even though the website offers a much better experience.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Banking, 11-50 employees
Less than 6 months
“swift international payments”
Pros
Online payments feel very convenient with PayPal and receiving money from other countries into developing nations is also very simple.
Cons
That said, setting up a PayPal account in developing countries is quite complicated.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Automotive, 101-500 employees
Less than a year
“my go-to for online payments”
Pros
After nearly a year of using PayPal, I can honestly say it's a very user-friendly platform. It comes with pretty much every feature most people would need. I'm able to track all my transactions, link my bank account and make online payments worldwide without much trouble. PayPal has helped me shop online, pay for my subscriptions and receive payments as well since I do part-time online jobs. Basically, it has covered almost everything I need for online transactions which is why it remains my top recommendation for handling payments online.
Cons
Even though PayPal has made online transactions much easier for me, it still has a few issues. Transactions are not instant which can be frustrating at times. The verification process also takes a while before an account gets approved although I understand that may be for security reasons. Another challenge comes up when linking a bank account since it asks for a routing number and many banks outside the US do not have one. On top of that, the transaction fees feel a bit expensive even if that's also common with other services like Payoneer.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Entertainment, 1-10 employees
More than a year
“secure & accessible”
Pros
It has been excellent to use. Both the website and the mobile app feel user-friendly so it's accessible for pretty much anyone, including younger users when supervised by an adult. On top of that, it feels very secure for keeping money available whenever I need to make a withdrawal or transfer funds.
Cons
In the beginning, it can take a little time to understand how everything works. The identity verification and personal data checks may feel a bit complicated at first although I understand that this process is important for security.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Medical Devices, 500+ employees
More than a year
“Many payment options”
Pros
PayPal's biggest advantage for me is how secure it feelsalong with the wide range of payment options it gives us. The whole payment process is also very convenient and simple to go through.
Cons
The part I like least is getting access to customer support and the security system can sometimes create difficulties for us.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 11-50 employees
More than a year
“strong customer protection”
Pros
One thing that really stands out is the protection PayPal gives my customers. It helps them feel that their purchases are covered and secure.
Cons
Of course, like with any online banking platform, there are always some concerns around security and data privacy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Food & Beverages, 1-10 employees
More than a year
“reduces chances of fraud”
Pros
This is simple to use, helps reduce the risk of fraud and the mobile app makes it practical to carry with me and use from anywhere. On top of that, the security feels strong and reliable which gives me extra confidence when making transactions.
Cons
Haven't run into any major problems with it. If I had to point out one downside, it would be that transfers can sometimes take a while to go through.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“Affiliate payments made easy”
Pros
These days, PayPal has become a key part of how I receive affiliate earnings from different vendors. A lot of companies now ask for my PayPal address as soon as I begin promoting them during my content creation work. In India, there are still very few practical alternatives for receiving affiliate income so without PayPal my options would be quite limited. Thankfully even after taking a small fee, it lets me collect payments conveniently and have the money transferred directly to my bank account.
Cons
One thing that can be frustrating is how often PayPal's rules and policies seem to change. I also don't think the direct bank transfer feature is available for everyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Education Management, 101-500 employees
More than a year
“convenient”
Pros
This has made paying online a lot more convenient for me since I use it all the time. After using it for many years, I still feel confident about the security because I've never run into any issues. Having the mobile app is a big plus too and it makes everything even more convenient.
Cons
Honestly nothing negative comes to mind. PayPal is convenient, simple to use and the mobile app is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 1-10 employees
More than a year
“Simple, fast, secure”
Pros
PayPal has been really convenient to use. It's simple, fast and feels very secure. It's also a big plus that people all over the world use PayPal.
Cons
I honestly don't have anything negative to say about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Automotive, 1-10 employees
Free Trial
“Protects my data”
Pros
Data security mattered most to me and that's the part I value the most with PayPal.
Cons
The AI system still needs to be much more advanced and properly implemented.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Research, 500+ employees
More than a year
“Easy transfers”
Pros
I can connect both my bank account and credit card without much hassle, then send money to friends and family whenever I need to. It's accepted by a lot of online and even physical stores which makes it really practical. On top of that, it also works well for sending international payments.
Cons
Linking a bank account or credit card to it can take a while so the setup is not always immediate. There's also a small fee if you want instant access to your money, while the free transfer to a bank account usually takes a few days to complete.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Wholesale, 1-10 employees
More than a year
“familiar and trusted”
Pros
Because it's accepted in so many places, PayPal is a familiar name for our customers and gives them added confidence that their transactions are secure.
Cons
Lately, the fees have gone up and when you're processing a high volume of transactions, the cost can add up pretty quickly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
More than a year
“simple payments”
Pros
Using PayPal makes sending money and paying online pretty convenient without a lot of hassle especially since it lets you use credit cards through the platform.
Cons
One downside is that when you link a credit card to PayPal, it charges card verification fees and the refund for those charges does not come back quickly. It also does not allow transfers to another PayPal user using prepaid credit cards.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Arts and Crafts, 51-100 employees
Less than a year
“Flexible balance”
Pros
With PayPal's installment services, people can do business from practically anywhere and feel confident that both their own money and their customers' funds are well protected. Another thing I really appreciate is that once money comes in, I can either keep it as PayPal balance to pay for other transactions or transfer it to a linked bank account.
Cons
It becomes a problem when you need access to the money right away. The IPN and PayPal API can be unreliable and they often disrupt transactions especially when restricted items are involved and verification is needed as quickly as possible.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9